The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was taken to an independent mechanic for a routine oil change. While driving at 35 MPH, the vehicle began to make an abnormal knocking and squealing sound. The vehicle began to jerk. The driver turned off the vehicle. There were no warning lights illuminated. The contact stated that the failure was like the failure listed in NHTSA Campaign Number: 23V597000 (Engine and Engine Cooling). The vehicle was towed to the residence. The mechanic determined that the engine needed to be replaced. The vehicle was towed to the local dealer, where it was diagnosed that the engine, turbo, and battery needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 94,000.

- Morganton, NC, USA

The contact owns a 2020 Ford Explorer. The contact stated that while idling at a stop light or while the vehicle was parked, the vehicle was shaking abnormally. The check engine warning light was illuminated. The failure was intermittent at first but became a constant failure. The vehicle was taken to the dealer who diagnosed that the variable camshaft timing (VCT) system had failed and needed to be replaced. The failure was linked to an unknown Customer Satisfaction Program; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

- Paramount, CA, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving 45 MPH, the vehicle lost motive power and stalled. The contact stated that the engine coolant overheat warning light was illuminated. The vehicle was restarted, and the contact pulled over. The contact then continued driving at 10 MPH. The vehicle was taken to the dealer and was diagnosed with coolant sensor failure. The contact was informed that the coolant sensor needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 93,000.

- Meridian, MS, USA

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The low oil pressure and the check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the engine had failed. Additionally, the mechanic informed the contact that there was a hole in the engine block. The vehicle was not repaired. No further information was available. The manufacturer was notified of the failure and a case was opened. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 93,000.

- Gurnee, IL, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 40 MPH, there was an abnormal exhaust odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. The contact stated that the odor was present while driving. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the left exhaust flex pipes needed to be replaced. The vehicle was repaired. The contact was advised by the dealer that the manufacturer had issued a Customer Satisfaction Program: 21E11 -?" Left side Exhaust Flexible Pipe(s) and Left side Catalytic Converter inspection and replacement (Engine and Engine Cooling), however, the vehicle was no longer covered under warranty. The manufacturer was informed of the failure. The failure mileage was approximately 39,000.

- Hernando Beach, FL, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving 35 MPH, an unknown warning light illuminated. The vehicle was taken to a local Pep Boys, where it was diagnosed and determined that the EVAP system was leaking. The vehicle was not repaired. An unknown dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,253.

- Garner, NC, USA

The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 40 mph, the vehicle failed to move and was seized. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the transfer case, gear, transmission, and engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 68,000.

- Hamden, OH, USA

The overheating temp light keeps coming on for no reason. Vehicle has been to Rob Smith Ford seven times and still has not been fixed.

- Belton, MO, USA