10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
12 / 0
Average Mileage:
3,904 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #101

Oct 152024

Explorer

  • 126,299 miles
Multiple warnings lights from advanced drivers assistance 4x4 went accelerate and could not error code u0102 also rattling from right second row seat.

- Pittsburg , CA, USA

problem #100

Aug 052024

Explorer

  • miles
Lift gate stopped opening. Would no longer operate with any of the buttons in the car or key fob. Dealership states that they are seeing this happening a lot with this vehicle at around 60,000 miles. This is a safety issue. What if you needed to get out of your trunk due to an emergency. The lift gate latch quit working due to having 60,000 miles on your car. That makes absolutely no sense. I feel that this needs to be recalled. This is a necessary door that should no go out due to a certain mileage.

- Easley, SC, USA

problem #99

Aug 092024

Explorer

  • miles
Rubber seal around sunroof failed, and vehicle is only 4 years old. Ford states the seal appears to have dried out and failed. This failure cause water to leak into the vehicle during a rainstorm, in the amount of 25 gallons based on what I pulled out by vaccuum and dehumidifier.

- Staunton, VA, USA

problem #98

Feb 072024

Explorer

  • miles
Heating on passenger side of vehicle has failed multiple times.

- Yorkville, IL, USA

problem #97

Aug 182024

Explorer

  • miles
When slowing down around 27mph car downshifts so hard it jerks. If someone would have been behind me they would have probably hit me.

- Flint, MI, USA

problem #96

Jul 012024

Explorer

  • miles
The sunroof is leaking when closed when it rains or when the vehicle goes through car wash. Inside back passenger was getting wet and there was wet smell in the interior. Smell of wet interior can cause health safety issues/risks and car damage. When looking online may be caused by faulty lining or clogged drains.

- Artesia, NM, USA

problem #95

Jul 032024

Explorer

  • miles
Tailgate does not work any longer. After a few days period of it getting progressively less functional, it just stopped working.

- Brownsburg, IN, USA

problem #94

Mar 292024

Explorer

  • miles
The backup camera fails to load. I get a blue screen or a distorted screen.

- Stratton, NE, USA

problem #93

Apr 302024

Explorer

  • miles
the chrome is peeling from the interior driver door handle, leaving a piece of metal. This flaking/peeling metal cuts your hand when using the inside driver door handle to exit the vehicle. Ford told me it is not covered under the current recall of window switch chrome peeling (and can cut you).

- Richmond, KY, USA

problem #92

May 232023

Explorer

  • miles
I have 2 safety recalls for my 2020 Ford Explorer, but when I try to schedule for the recall repair they tell me they are having trouble getting the parts, and I had one dealership tell me they only had 1 tech that can do that work so they are backed up 4-5 months. Yet the recall states the parts are available.

- Horn Lake, MS, USA

problem #91

Mar 282024

Explorer

  • miles
While driving, the car shifts gears and does not allow me to drive at the speed I-??m at and engine strata to rev. I have to pull over, put the car in park for it to go back. I have had this issue -??fixed-?? twice at the ford dealer. I just recently took it in and they charged me $175 to reprogram the vehicle for this issue, and it happened again 2 days later. My concern is that occurs when I-??m driving, and causes me to stop, and if I am not in a place where I can stop it could be dangerous.

- Goldsboro, NC, USA

problem #90

Sep 202022

Explorer

  • miles
My backup camera hasn-??t been reliable for over 2 years. Also my audio and GPS do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a ford computer. This is wrong! I only have 36000 miles on

- Riveria Beach, FL, USA

problem #89

Feb 162024

Explorer

  • miles
I have a 2020 Ford Explorer that has had intermittent issues with the passenger side losing heat since aprox 11/18/2023. On Friday 2/16 we had snow begin falling at 7AM locally. I park in the GARAGE. 1/2 way to work, on a major highway, my passenger side began fogging up. The heat was all the way up and there was no way for me to aim my driver-side vents to the other side of the car. After 4-5 minutes, my passenger side was completely fogged up and 1/4-1/3 of the windshield was also completely fogged up. In the 15 minute drive, I could not see anything on the right side of my vehicle and almost missed my exit, hitting a curb and scraping my rim. This is a known issue as there are 2 bulletins out by the NHTSA for my SPECIFIC make, model and years.

- Decatur, IL, USA

problem #88

Sep 022021

Explorer

  • miles
The back hatch has opened 4 times with no warning. The vehicle was in motion. First Time September 2021: I was backing out of my garage, the hatch came open and hit my garage door, it bent the hatch and it was repaired by RT Auto Centerville Iowa and garage door had to be replaced. Second time November 2021: I was backing out of my driveway and it came open with no warning, no damage. Third Time October 2022 I was backing out of my garage, the hatch came open and hit my garage door again, no warning, Repaired by Copeland Repair Center Oskaloosa Iowa Fourth Time February 2023: I was backing out of my garage, the Hatch opened with no warning & hit my garage door, the hatch, and camera were completely replaced and the vehicle had to be painted by Copeland Repair Center Oskaloosa Iowa. Prior to the fourth incident, I contacted FORD Motor company and was advised there was no recall or complaints on this issue and was told to go to the FORD Dealership. I went to the Ford dealer and was advised to take the problem to the repair shop, it was not FORD's issue that they had check it and found nothing wrong. Since the camera and hatch have been totally replaced, this has not happened. I am worried to have passengers in the back row seats due to this issue, for fear it will come open and someone will get injured. I purchased this vehicle new in May of 2020 from Junge Motors, North Liberty, Iowa. [XXX] [XXX] [XXX] [XXX] I only have one of the 3 Estimates. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

- Exline, IA, USA

problem #87

Nov 182023

Explorer

  • miles
The chrome trim on the 2020 Ford Explorer inside door handle and window switches is separating/peeling off and is very sharp. My neice sliced her finger and was bleeding from the inside passanger door handle chrome that is peeling/separating from the handle when opening the door to exit the vehicle. I have cut my finger on the chrome tipped window switches.

- Carson City, NV, USA

problem #86

Jan 292024

Explorer

  • miles
Issues with the rear liftgate opening and closing on its own it will close open and partially close partially open at random in the middle of the night at random it keeps going till it kills my battery It closes when your underneath and causes a safety concern if you were not aware and get out of the way quick enough. Took it to dealership it needs a wiring harness due to corrosion and a switch. I see other people reporting the same with water leaks causing corrosion.

- Southwold, MT, USA

problem #85

Nov 012023

Explorer

  • miles
Failure of panoramic moon roof gasket, and in adequate drainage system installation. This causes substantial water intrusion into vehicle. Flooding of drivers side floor causes extremely slippery and wet conditions when operating the pedals. Water migration into vehicle has potential to impact electronics, causing further damage and dangerous driving conditions. Vehicle has been inspected and problem confirmed by the dealership, who contracted a water leak specialist to identify the issue. No warnings prior to appearance. Issues has been ongoing for the past 3 months - 1,000 miles and 4 months after the end of bumper to bumper warranty.

- Crofton, MD, USA

problem #84

Oct 012023

Explorer

  • miles
During the past 4 months or so, I have noticed burning sensation in my eyes and tightness in my throat and lungs whenever I get into the vehicle even when the ignition is not even turned on yet. Recently, it got to the point that I am experiencing headaches while driving. I don't feel these sensations when driving my old 2016 Honda Civic or being inside any other car. Last December 2023, I brought and left the vehicle for a week to Future Ford of Clovis dealership in Clovis, CA for diagnostic tests. They did not find anything wrong and no report was made since they did not find anything that might have caused any issues. As of this writing, the problem persists and I do not feel safe anymore being inside this 3-year-old vehicle, let alone drive it.

- Fresno, CA, USA

problem #83

Nov 172023

Explorer

  • miles
The front driver's and passenger side wheel well liner is hanging down on my tires. They constantly rub against tires and on driver side it has created a hole in liner. I feel they will eventually detach from wheel well and damage my vehicle or possibly someone else's vehicle. I am afraid it could also fall off in traffic and cause an accident. When I turn my steering wheel the scrubs on liner as well.

- Roanoke, AL, USA

problem #82

Aug 012023

Explorer

  • miles
The adhesive to the sunroof headliner has failed causing the headliner to sag. The sunroof is almost the size of the entire top of my vehicle, which concerns me because I have two young children in the back and if this falls down on them while I-??m driving or even on myself while I-??m driving this would be dangerous. This issue is not specific to me. At my dealership there are actually a couple of escapes and explorers going through the same thing. The cost to repair is 6 hours of labor so about $1200. I don-??t believe the consumer should pay when this poses a safety risk and also seems like a manufacturing defect. Another thing is that my sunroof will still open but it crunched up the headliner, and if i don-??t stop it from opening in time then my sunroof will jam and I will have an open top.

- Abilene, TX, USA

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