10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
7,000 miles

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problem #23

Nov 012024

Explorer

  • miles
When driving or on neutral the vehicle shakes between 1000rpm-1500rpm. During driving or stationary you can feel the vehicle vibrating when in that rpm range. Under load the car does feel a bit hesitant and tampers acceleration. They're is a TSB 22-2377 which may be related to this issue as well.

- Laurel, MD, USA

problem #22

Nov 012024

Explorer

  • miles
When driving or on neutral the vehicle shakes between 1000rpm-1500rpm. During driving or stationary you can feel the vehicle vibrating when in that rpm range. Under load the car does feel a bit hesitant and tampers acceleration. They're is a TSB 22-2377 which may be related to this issue as well.

- Laurel, MD, USA

problem #21

Oct 052024

Explorer

  • miles
On [XXX], I was driving to my destination. I looked in the rear view mirror and saw a large amount of grayish smoke coming from both tailpipes. Less then 1 mile after that, the Explorer was unable to accelerate. The vehicle was towed to Don's Ford in Utica NY where on October 8th they diagnosed the problem as a blown turbo within the engine. There were no symptoms that illuminated in the vehicle, made any noises and/or other issues that would have prompted me that there was a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Whitesboro, NY, USA

problem #20

Apr 082024

Explorer

  • miles
[XXX] after driving less than 10 min. warning signs flashed on screen. I immediately pulled off the road where the vehicle completely shut down and realized my 2021 Ford Explorer was on fire. Bystanders attempted to put the fire out with fire extinguishers but were unsuccessful. My passenger and I opened our doors, I exited and attempted to open trunk to remove wheelchair but could not (because door is electrical). My passenger flung himself onto the ground until bystanders came with a rolling office chair to remove him away from the burning vehicle. Had the bystanders not been there I do not know how I would have been able to move my passenger (25 year old, 200 lb male) away from the burning vehicle. Fire Marshall could not determine cause of fire because vehicle was completely melted/too damaged. Ford Motor Company reviewed photos I sent to them but claims they could not determine cause of fire. The vehicle was properly maintained with routine oil changes. There were no issues with the vehicle prior to this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Long Valley, NJ, USA

problem #19

May 092024

Explorer

  • miles
I have a catastrophic engine failure. The dealership (Doherty Ford) in Forest Grove Or acknowledges it. They are working with me. However, Ford has not responded to the dealers request for warranty work. It will be two weeks since I took the car to the dealer with a loud ticking noise. Dealer found a BUNCH of metal in the oil. I'm waiting to hear how Ford will fix it. The car has 45k on it. They also gave me an extended warranty because of all the issues I had with the car when I first got it. The [XXX] steering coupler to the rack was loose and almost came off when I drove it home. I have had a number of other issues. All dealer repaired. The car has also been to Doherty Ford almost exclusively for all its oil changes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Forest Grove, OR, USA

problem #18

May 122024

Explorer

  • 54,500 miles
The contact owns a 2021 Ford Explorer. The contact stated that while driving 70-?"75 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 54,500.

- Palmetto, GA, USA

problem #17

Apr 092024

Explorer

  • miles
The recall to replace the rear axle bolt was completed and new boil installed. They left the automatic emergency brake program engager which results in the vehicle lurching forward or backward when shifted into gear and results in collisions with other vehicles as the collision detection system is not working.

- Middleton, WI, USA

problem #16

Mar 032024

Explorer

  • miles
My vehicle started to put up messages regarding going into power saver mode. The vehicle then said all wheel drive not available. After that electrical components started going unavailable such as power steering, brake assist, blind spot monitoring, cameras, and traction control. The vehicle then shut down while driving and all I could do was brake. When I attempted to restart the vehicle it did not restart. I jumped it and was able to safely pull it off the road. This is the 2nd time in three weeks this happened. Ford looked at the vehicle and tightened the battery cables. Then told me it was fine.

- Aliquippa , PA, USA

problem #15

Jan 152024

Explorer

  • miles
P25B4- turbocharger/supercharger waste gate (a) stuck closed P0299- turbocharger/supercharger underboost powertrain and 4-wheel drive in-operable, turned on vehicle to drive and immediately threw the two codes above. Ford says this is not a covered issue.

- Kansas City, KS, USA

problem #14

Feb 012023

Explorer

  • miles
The oil crank case is getting fuel inside. In approximately 1000 to 1500 miles there is a 1 quart and a half of fuel in the oil making the oil level overfill. This oil diluting the fuel issue. Seems like it could be a safety issue if it continues to pour gasoline into the oil crank case. My local Ford dealer, Gary Yomans Ford in Daytona Beach Florida. Verified the concern and told me there-??s no repair available yet. The technician further stated that it will eventually destroy the engine from the inside. This issue only started this year. There is at this time 30,959 miles on the vehicle.

- Port Orange , FL, USA

problem #13

Oct 092023

Explorer

  • 22,000 miles
The contact owned a 2021 Ford Explorer. The contact stated while driving approximately 25 MPH he depressed the brake pedal to slow for a traffic signal and the vehicle experienced brake failure. The contact stated no warning light was illuminated. The contact drove over the median to avoid crashing into vehicles directly in front of his vehicle. The contact stated that he was pumping the brake pedal however, the vehicle seemed to accelerate independently. The contact stated that he attempted to shift the vehicle into neutral(N) however, the shifter dial would not move. The contact stated he had attempted to turn the vehicle off but could not turn off the vehicle. The contact stated he was finally able to stop the vehicle prior to crashing into traffic directional poles. The contact stated that the Police arrived on the scene and wrote a report. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the driver's side front shock absorber was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000.

- Haines City, FL, USA

problem #12

Sep 292023

Explorer

  • miles
I was sitting at a stop light and when the light turned green I pushed on the gas pedal and I had NO POWER! However, all of my auxillary power worked. Everything inside the car still had power, from my dashboard to my Apple CarPlay but my engine would not turn on. The check engine light did come on but not until it had been sitting there for 20-30 minutes. The Auto Start/Stop was activated so I don't know if there was an issue with that and it just never turned back on. The alternator belt was still intacted. Had it towed to repair shop (took about an hour) when it got to repair shop it started and shop couldn't find anything wrong. It has started every time since. I am afraid to drive it because I don't know if or when it will happen again.

- Jefferson, GA, USA

problem #11

Jul 152023

Explorer

  • 69,000 miles
The contact owns a 2021 Ford Explorer. The contact stated while driving approximately 60 MPH, there was a rattling sound coming from the vehicle. The contact stated that the vehicle started shaking and vibrating before the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 69,000.

- Derry, NH, USA

problem #10

Mar 092023

Explorer

  • 15,500 miles
Last month out of the blue, my 2021 Ford Explorer ST with 15,500 miles would not start. Attempts to jump it were futile. I then had it towed in to the local Ford dealer. At first, they were thinking the starter. A few days later, I got a call saying they could not hand crank the motor as it seized up. In addition to that, they found pieces of metal from the piston in the oil pan. The dealer took apart the intake manifold and found that the valve keeper failed thus dropping the intake valve into the #5 cylinder. This necessitated replacement of the engine, both turbos and even the flywheel and torque converter. This is a known issue with the 2021 Broncos and is even being investigated by the NHTSA. I just wanted to bring awareness that this can happen to the 2021 Explorer with the 3.0 Ecoboost as it was built in the same factory as the Bronco 2.7 and is a similar engine. I can provide the repair invoice upon request. I couldn't get it to upload.

- Leesburg, VA, USA

problem #9

Aug 302022

Explorer

  • miles
At 13,000 miles this New vehicle started smoking blue gray smoke on startup I have videos. Yes the Dealer reproduced the problem. The dealer stated that both turbos were defective and leaking oil into the hot exhaust on both sides of the engine which could have lead to a fire and endangered our lives. The dealer removed the engine and transmission from the vehicle in the process broke numerous bolts and repaired with inferior quality parts.after four attempts to pick up the car hoses were left loose and short on antifreeze and Turbo boost hose fell off, now there is a antifreeze burning smell and a rough idle. There were no warning lights or messages. This car was meticulously maintained since brand new I have all records to back up. Ford Corporate has just denied a buy back request and said I don-??t qualify for state Lemon law after 2 months at dealer.

- Wallingford, CT, USA

problem #8

Feb 282023

Explorer

  • miles
Defective Starter - car will not start, battery, alternator check off ok.

- Palmdale, CA, USA

problem #7

Jan 102023

Explorer

  • miles
On or about 9 am on Tuesday, January 10, 2023, I entered a parking garage facility and drove up the ramp and continued on a level parking area and begin to turn into a parking space beside a large cement column. Just as I entered the parking space at a low rate of speed without my foot on the accelerator, I experienced sudden unintended acceleration which caused the vehicle to narrowly miss the cement column and the front cement wall of the parking space. Fortunately, I quickly braked to avoid a collision and then put the vehicle in park and shut off the vehicle. There were no warning lights on the vehicle dash, and I have not yet taken the vehicle to an authorized Ford Dealer to have it checked. Vehicle is still under factory order and has approx. 26,700 miles.

- Towson, MD, USA

problem #6

Oct 242022

Explorer

  • miles
When driving at lower speeds, typically under 30 MPH, the vehicle jerks & lurches. Also sometimes lurches, hesitates or doesn-??t react on rapid acceleration such as highway merging or passing. Have had many near-misses. Parking, Reverse & Drive do not always engage immediately upon shifting. I nearly ran over my husband when the car was supposed to be in park and it was still in drive. Car will become extremely hot after extended driving causing the A/C to automatically turn to hot air in order to cool the engine. It smells bad and is not at all comfortable on long summer road trips.

- Flower Mound , TX, USA

problem #5

Jul 252022

Explorer

  • miles
Vehicle began smoking after a cold start at around 9000 miles. Dealer confirmed the issue was happening and the engine was replaced, but the smoking problem remains. No warning lamps, indicators, or DTCs have been thrown to help in diagnostic. Thus far, there has been no safety impact due to the issue.

- Marysville, OH, USA

problem #4

Jun 082022

Explorer

  • miles
Gear(transmission), when put in reverse the car goes forward instead of reverse, and Jerks in reverse after 7-15 sec. And it also jerks while accelerating.

- Brooklyn, NY, USA

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