10.0
really awful- Crashes / Fires:
- 23 / 3
- Injuries / Deaths:
- 25 / 1
- Average Mileage:
- 72,500 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a Ford. The contact stated that while driving at 60 mph the vehicle jerked, when decelerated at 30 mph it jerked again. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission lead frame needed to be replaced. The local dealer was notified of the failure and an appointment was scheduled. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA. The approximate failure mileage was 165,000.
- Potage, IN, USA
While traveling at highway speeds the vehicle unexpectedly downshifts to 1st gear causing the vehicles wheels to lock up which results in a total loss of control of the vehicle. Other times the vehicle will fail to shift/ accelerate when the gas pedal is depressed, which is certainly a safety concern when it happens while attempting to merge into traffic. At the same time the speedometer guage needle will drop to zero mph. The speedometer will only work again after the vehicle is shut off and restarted. Another huge safety hazard is that occasionally when the gas pedal is released the vehicle will continue to accelerate on its own for a short period of time.
- Munhall, PA, USA
While driving around 70mph on the highway, the truck suddenly down shifted into 1st gear causing the tires to lock up and the truck to veer off the road to the shoulder. After slowing down for a second the truck began shifting normal again
- Novi, MI, USA
I have 2013 Ford f150 Fx4 Ecoboost 140,000miles on it. While driving my truck will unexpectedly downshift while I'm trying to accelerate so I took it to Ford dealership because recall mentioned a sudden downshift to first gear which is what my truck was doing but after taking it to the dealership to be repaired the problem has gotten worse and now when I try to accelerate the rpms go up but my truck doesn't respond even when I push the pedal all the way to the floor it happens at least once a day now. Today I was attempting to cross the opposite lane when my pedal stopped responding and had the oncoming vehicles been any closer there would of been a head on accident, this puts my safety at risk as well as my daughter's and other drivers. although I had to bring it in for it to be fixed and they say they fixed it the problem continues so to me I would say yes it's been confirmed by a dealer and inspected, and supposedly repaired or reprogrammed, but if you would like to inspect it or confirm anything be my guest, I video of it suddenly downshifting but cannot attach it because the file is to large so I took screenshots of the video the first pic at 21sec in it's in 4th gear 2nd pic at 25 sec in shows it downshift to 1st 3rd pic at 30 sec in shows it jumping up to 6th
- Kelseyville, CA, USA
The contact owns a 2013 Ford F-150. The contact stated while driving 60 MPH, the vehicle jerked and downshifted unintendedly to third gear. Additionally, the vehicle was making a grinding sound. The check engine warning light was illuminated. The contact exited the highway and veered to the side of the road. The contact turned off and restarted the vehicle; however, the failure reoccurred three times while driving that same day. The contact was able to drive to his residence. The contact stated that the failure had been recurring more frequently while driving. The vehicle was taken to the dealer where it was diagnosed that the transmission molded lead frame needed to be replaced under Ford Customer Satisfaction Program Campaign Number: 19N01. The dealer later diagnosed that the entire transmission needed to be replaced. Additionally, the contact stated that the vehicle would jerk significantly while shifting into gears. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 124,000.
- Los Angeles, CA, USA
When starting off transmission will not shift out of first gear. Speedometer remains at zero. Only way to fix the problem is to pull off the road and restart the vehicle. Sometimes the wrench icon appears on the dashboard. This problem began at approximately 70,000 miles on the odometer. Vehicle was taken in for repair and the speed sensor was replaced. This did not correct the problem.
- Dunkirk, MD, USA
9/16/22 My wife was driving about 50 mph when the transmission suddenly shifted into 1st gear causing the rear end of the truck to slide sideways and hit a curb. The force of the collision with the curb caused the right rear tire to blow out and my wife was left with bruises from the seatbelt. The was no warning prior to the incident. The truck was at the dealership on 7/13/22 for a recall for this same problem, they flashed the PCM and said that would fix the problem. I have since brought it back to the dealership they said the lead frame speed sensor in the transmission needs to be replaced and that is not covered by the recall and would cost over $2000. I also called Ford to report the incident Case # [XXX]. Ford stated this was normal wear and tear and they would not cover the repair. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Belleview, FL, USA
The contact owns a 2013 Ford F-150. The contact received notification of NHTSA Campaign Number: 19V075000 (Power Train). The contact stated that while driving at 60 MPH, the vehicle unexpectedly downshifted into first gear and then lost motive power. The vehicle was towed to the dealer where it was diagnosed with engine failure due to coolant leaking into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.
- Mount Vernon, WA, USA
On October 16, 2022 I was driving at a speed of 45mph. the 2013 F150 changed gears by itself. I maintained control and drove the vehicle home. i got on my computer and looked up the issue to see if others had experienced this and found out there is a recall. Never heard about it until then. I took to the dealership this morning 10/17 and they say they reprogrammed the pcm. Picked up the truck and driving out of the parking lot, the truck did the same thing, only worse. NOW they tell me the truck needs a transmission molded lead frame. BUT they don't have that in stock and it is backordered. They said i needed a transmission diagnostic. i refused that and told them there were no problems until the 16th and now since they supposedly fixed it the problem became worse. Then they said well there is one more thing but we have to hook it us to the computer and it had to show some codes before they could replace that part. it didn't show the codes. I had read about that and told them sometimes codes show and sometimes they don't. I told them to drive the truck and tell me it is fixed They drove it and it had the issue. Mechanic saw the wrench on the dash, tested and the code came up. then he said the truck needed the part. Dealer has the complete part in stock (the molded lead frame with another piece on it) they will charge $1100. I have no choice now but to get it replaced. I need the truck. they had the audacity to call me and tell me they needed to replace the transmission fluid filter, but it would be another $279. Since the didn't have the original part that is warrantied, they should have thrown in the filter. I called a mechanic friend of mine and he said decline the filter. they are just trying to get money out of you. This is really the first issue I have had with the vehicle. I hope this fixes the problem. Ford needs to do something more extensively about this problem before someone is killed.
- Grand Prairie, TX, USA
The truck will suddenly down shift while I'm driving.speed omitorr shuts down. As well when this happens please let me know if you need any thing else
- New Braunfels , TX, USA
On September 24, 2022 my 2013 Ford F-150 truck abruptly and without warning down shifted from a highway speed of approximately 50 miles per hour to first gear. I could barely operate the truck and had to cross traffic to get it safely to the side of the road where I turned it and restarted the engine. Something similar happened on August 14th while I was pulling a trailer with a horse in tow. The issue appears to be intermittent and I am unable to predict when it will occur. The truck was part of a previous recall # 19S07. I brought it in for the reprogramming in 2020. I took it into a Ford dealership on Tuesday, September 27, 2022 for a diagnostic and they are saying they can-??t get the codes to show an issue. The dealership is sending the vehicle back to me with out repair. Operating the truck is a safety hazard for myself and others on the road way.
- Fuquay Varina , NC, USA
The contact owns a 2013 Ford F150. The contact stated while driving 40 MPH, the vehicle independently accelerated at high rate of speed with the check engine warning light illuminated. The contact pulled over on the side of the road and turned off the vehicle. The contact waited for a while before restarting the vehicle and the vehicle operated as designed. The vehicle was diagnosed by an independent mechanic and the contact was informed that the output speed sensor needed to be replaced. The vehicle was not repaired. The dealer was contacted and informed the contact that the vehicle was out of warranty. The manufacturer was contacted and confirmed that the vehicle was previously repaired under NHTSA Campaign Number: 19V075000 (Power Train) and offered no further assistance. The failure mileage was 54,500.
- Uncasville, CT, USA
On the highway the yellow wrench light indicated and my truck went into safe mode. My speedometer and other gages quit working. I shut it off and it started again while traveling down the highway. The next few mornings my truck did not want to shift our of first gear for about a mile. The output speed censor is faulty on the lead frame that was recalled and replaced by Fremont Ford Dealership located in Fremont, Michigan.
- White Cloud, MI, USA
The contact owns a 2013 Ford F-150. The contact stated while driving 55 MPH, the instrument cluster went blank and the vehicle stalled. The contact stated that the powertrain warning light was illuminated. The contact was able to coast into a parking lot. The contact stated that he turned off and restarted the vehicle several times and the instrument cluster turned on and operated as needed. The contact shifted to drive and while driving there was an abnormally loud clunking sound coming from underneath the vehicle. The contact was able to drive to his residence; however, the failure reoccurred several times while driving. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test and repair. The contact associated the failure with Ford Customer Satisfaction Program: 19N01. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.
- Fountain Inn, SC, USA
Vehicle suddenly shifts down gears hard without warning causing unsafe driving conditions and damage to vehicle. This does not happen all of the time and is unpredictable. After reprogramming the initial recall, it returned to having these issues. Believe to be the lead frame which should have been included in the original recall.
- Moncks Corner, SC, USA
Current recall of vehicle shifting up and down while driving down the road. Sometimes shifting all the way down to first gear while going down the highway at 45-50 miles per hour.
- Harrison , AR, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving at an unknown speed, the powertrain malfunction light illuminated. The contact then stated that the vehicle went into Limp Mode. The contact stated he was able to drive vehicle however, the vehicle would not exceed 10 MPH. The contact stated that the following day he was unable to start the vehicle. The contact stated that an independent mechanic arrived at the residence to diagnose the vehicle and retrieved an error code for the transmission range sensor. The contact stated that he called the local dealer who informed him that his VIN was not included in a transmission range sensor recall and also stated that the parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was advised to have the vehicle towed to the dealer. The approximate failure mileage was 187,000.
- Albuquerque, NM, USA
The vehicle is downshifting while driving. It is getting almost too unsafe to drive. Once this happens you can-??t get it to get out of first gear so you can-??t get out of traffic. The downshifting is scary in itself. I see that their is a recall and we have taken it in to reprogram the computer for the ecoboost, but now it is even worse.
- Selma, NC, USA
While driving my F-150 at around 55-65 mph. The vehicle slowed down suddenly with a large wrench displaying on the instrument panel causing the truck to swerve not allowing me to accelerate causing me to nearly lose control also. I had to pull to the curve and I switch it off. After restarting it I could resume driving. I did a research of what it was doing and found out it was a Safety Recall 19S07 for Certain 2011 - 2013 Model Year F-150 Vehicles Equipped with A 6R80 Transmission 6R80 Sudden Transmission Downshift - Powertrain Control Module Reprogramming. I took it to the Ford Dealership in which they said they fixed the issue only to have the same issue to continue. I took it back and now they say that they can't fix it because it is pass the recall time limit of 150,000 miles and I need to get a transmission. It started out doing it once a day, but now it is doing it 3 times a day. I only had this vehicle for 2 years never receive a recall letter. I 196,000 miles on the vehicle.
- Eutawville, SC, USA
- Cedar Falls, IA, USA