10.0
really awful- Crashes / Fires:
- 23 / 3
- Injuries / Deaths:
- 25 / 1
- Average Mileage:
- 72,343 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford F-150. The contact stated while driving 35 MPH uphill, the transmission failed to shift from 1st gear to 2nd gear, and there was a delay the response of the vehicle. The power train warning light was illuminated. A message indicating that the fuel tank would be empty in 35 miles was displayed, and several unknown warning lights were illuminated. The contact veered to the side of the road, turned off, and restarted the vehicle; however, the failure persisted while driving below 50 MPH. The contact stated that the failure had been recurring more frequently. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to Ford Campaign Number: 19N01. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the campaign had expired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.
- Chula Vista, CA, USA
The contact owns a 2013 Ford F-150. The contact stated while driving 20-30 MPH, the transmission downshifted from 3rd gear to 1st gear. Additionally, the engine revved up and the RMPS increased significantly. There was no warning light illuminated. The contact stated that the failure recurred while driving. The contact stated that after the failure had occurred, he veered to the side of the road. The contact turned off the vehicle. The contact turned the ignition switch midway and allowed the vehicle to reset before restarting the vehicle, and the vehicle operated as needed. The contact stated that on other occasions, the vehicle was able to reset after disconnecting and reconnecting the battery. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the recall repair of NHTSA Campaign Number: 19V075000 (Power Train) was previously performed on the vehicle; however, the failure persisted. The contact also related the failure to NHTSA Campaign Number: 19V433000 (Power Train) however, the VIN was not included. The failure mileage was approximately 178,950.
- Stockton, KS, USA
The contact owns a 2013 Ford F-150. The contact stated while driving approximately 55 MPH, the vehicle unintendedly downshifted to 1st gear. The contact struggled to get the vehicle to accelerate. The contact stated that the engine revved however, the vehicle failed to respond. The contact coasted the vehicle over to the side of the road and was able to drive 15 MPH in 1st gear to the residence. The stated that the failure recurred within 5-miles while driving at various speeds. The failure was intermittent. The contact stated that odometer and transmission coolant gauge would go to zero with the wrench symbol displayed on the instrument panel. The vehicle had not been taken to the dealer nor a certified mechanic. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 157,000.
- North Fort Myers, FL, USA
The contact owns a 2013 Ford F-150. The contact stated while driving 50 MPH, the vehicle unintendedly downshifted without warning. The contact took the vehicle to a dealer and the contact was informed that the vehicle was not under recall. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 19V433000 (Power Train). The manufacturer was notified of the failure and provided the contact the same information as the dealer. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 130,000.
- Davenport, FL, USA
Symptoms of Ford recall 19S07 which was performed in 2019 are occurring at an increasing rate. Vehicle downshifts at unexpected time in normal driving. This has occurred 3 times in the past 1.5 weeks. The latest as of today 10/30/2023, locked the rear wheels up.
- Carrollton, TX, USA
Driving down the road loose power wrench come up on dash pull up over then it acts like nothing wrong until next time
- Santa Fe, TX, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving at 65 MPH, the transmission unintendedly downshifted and the speed was reduced independently. The contact stated that he was able to safely drive the vehicle to the shoulder of the road. The vehicle was taken to the dealer. The vehicle was diagnosed with a molded lead frame failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 122,000.
- Teaticket, MA, USA
The contact owns a 2013 Ford F-150. The contact stated while driving 30 MPH, the speedometer became inoperable, and the vehicle downshifted to 3rd gear unintendedly. The air bag warning light was illuminated. The contact pulled to the side of the road. The dealer was notified of the failure and advised the contact to turned off and restart the vehicle. The contact stated that he followed the dealer's instructions; however, the failure recurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the failure was related to Ford Campaign Number: 19N01; however, the part was on backorder. The contact stated that the campaign later expired, and he was informed that the repair could no longer be covered. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 60,000.
- Kansas City, MO, USA
We are having downshifting issues and the speed is randomly changing. The truck came to a stop while still driving. The speedometer doesn-??t reflect accurate to the truck speed.
- Roseville , CA, USA
The contact owns a 2013 Ford F-150. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond. The power train warning light was illuminated. The contact stated that the transmission was stuck in 5th gear. The contact stated that he turned off and restarted the vehicle. Additionally, the contact turned the ignition key in the ignition switch until the vehicle responded. The contact stated that the failure had been recurring, and the vehicle failed to shift into the intended gear while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission molded lead frame had failed and needed to be replaced. The dealer related the failure to TSB Number: 16-0008; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 137,000.
- Youngstown, OH, USA
**Known Ford recall for this exact issue not attached to my VIN***. While driving (9/20/23) on the highway, a wrench illuminated on my dash, odometer went blank, speedometer went to zero, vehicle attempted to accelerate and struggled to shift; shortly after my wheels locked up then released reducing my speed to about 30 mpg within a short period of time (left skid marks on the highway). I nearly got hit by multiple vehicles. I pulled off the highway and restarted my vehicle. The issue did not immediately return until I began driving. Same indications but I was able to drive a few miles to a Ford dealership. Diagnostics will occur tomorrow morning. Suspected cause is a failed transmission output speed sensor for 6-speed automatic transmission which could automatically shift you into first gear resulting in a loss of vehicle control, increasing the risk of a crash (from a FORD website). For Managment: (great training opportunity) I filed this complaint with your customer service via a phone call. The agent was very rude and hard to talk to. She frequently asked me questions and then would cut me off without letting me answer. If the call was recorded, please listen to it. At the end of the call I informed her of her behavior but she did not reply and hung up. I am filing this report because I am not sure she will submit mine.
- Yorktown , VA, USA
The contact owns a 2013 Ford F-150. The contact stated while driving 65 MPH, the vehicle failed to accelerate as intended. The power train and air bag warning lights were illuminated. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 107,000.
- Tabb, VA, USA
The contact owns a 2013 Ford F-150. The contact stated while driving 65 MPH with the cruise control activated, the RPM decreased, and the vehicle decelerated to 15 MPH in first gear. There was a red wrench symbol displayed momentarily during the failure. The contact coasted to the side of the road and restarted the vehicle. The contact continued driving without the cruise control activated. On another occasions, while driving approximately 50 MPH with the cruise control activated, the failure recurred. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission molded lead frame was defective and needed to be replaced. The vehicle was repaired. The contact learned that the failure was related to NHTSA ID Number: 10201087 (Power Train) however, the failure mileage had been exceeded. The manufacturer was made aware of the failure. The approximate failure mileage was 98,000.
- Andover, KS, USA
The contact owns a 2013 Ford F-150. The contact stated that while traveling at 48 mph, the vehicle downshifted to first gear. The driver was able to pull over, shift to park, and continue driving to her residence. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. The contact called the dealer, who informed her there was no recall coverage. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V433000 (Power Train) however, the VIN was not included. The manufacturer was contacted and referred her to NHTSA. The failure mileage was approximately 121,000.
- Medford, MA, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission became inoperable. The contact stated that the vehicle independently accelerated with the transmission stuck in first gear. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the warranty for the vehicle had expired. The failure mileage was unknown.
- Fairbury, IL, USA
My 2013 Ford F-150 recently began experiencing transmission shifting problems. As I accelerated from a dead stop, the transmission would not shift out of first gear. The only short term remedy was to pull over to the side of the road, turn off the ignition, wait for 60 seconds and restart the engine. This worked sometimes, sometimes not. I understand there had been a 2011 thru 2013 Ford F-150 transmission recall in 2019 for identical circumstances. I submitted my VIN to check on whether it had been recalled, only to find it was not among those listed, even though the faulty shifting circumstances were identical to descriptions in the 2019 recall matter. A visit to the local Ford dealership left me without an answer, as I was told they currently had no transmission mechanic. Out of an abundance of caution, I took the truck to a local transmission repair service with a description of my problem and request for an evaluation. The service request resulted in confirmation of a faulty speed sensor, which yielded a fault code of PO722-00 (Output Shaft Speed Sensor Circuit No Signal). The Lead Frame was replaced as a result. Again, I believe my circumstances were identical to those being reported by other 2011 to 2013 Ford F-150 truck owners, on or before the 2019 recall, yet my VIN did not match the recall order. I'm sending along this description of my circumstance, requesting consideration for inclusion of my VIN as part of the 2019 recall of 2011-2013 Ford F-150 with this faulty Speed Sensor/ Lead Frame issue.
- St. Joseph, MI, USA
I believe the power train is defaulting. It is available for someone to look at if they come to us, as it is not drivable. The safety of my family and other drivers on the road is at high risk, as the truck shuts off while driving at any given moment without warning. The problem has been ongoing ever since we had the transmission software recall issue, "fixed." We have taken the truck back to the Ford manufacturer, Airport Ford in Florence, Kentucky, twice, with no help of getting the issue resolved. The wrench light came on before the problem started. We looked into that by taking it to Airport Ford in florence Kentucky. The issue is still ongoing and we are currently no longer driving the vehicle as it will no longer stay running. This has been going on since we had the truck fixed due to a recall notice we received in 2019 or 2020. I would love to keep the truck and have the issue resolved as it is the only vehicle we own.
- Dry Ridge , KY, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving approximately 40-?"45 MPH, the vehicle downshifted from fifth gear to first gear and the vehicle came to a stop. The driver was able to pull over. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who retrieved an unknown DTC code and referred the contact to the local dealer for assistance. The vehicle was towed to the local dealer, where the vehicle was repaired under NHTSA Campaign Number: 19V075000 (Power Train). The manufacturer was not contacted. The failure mileage was approximately 165,000.
- Saint Louis, MO, USA
The vehicle instrument panel stops working and the vehicle downshifts into first gear. Remains there until you can pull over and turn it off. Sometimes after turning off the engine you can get it to shift properly. Sometimes not
- Rockford , IL, USA
- Virden, IL, USA