Reference Tracking # 11622306. I purchased my used F150 with 52,956 miles on 1/3/2020. Shortly after, I would occasionally notice an unusual gear downshift. Upon receiving Ford Recall 24S37 (NHTSA 24V444000) update for the powertrain control module, the check engine lite (CEL) came on. I called the Ford Recall ph#, and they told me to continue to work with the dealership that performed the update. Several times I returned to the dealership, they would reset it with diagnostics, yet repeatedly the P0299 code would return each time. Prior to the CEL coming on, the CEL was preceded by a stall on acceleration on small hill inclines, and worsened fuel mileage, and typically after towing my trailer. These things didn't occur before the update was installed. (Attachments)

- Holmen, WI, USA

The contact owns a 2014 Ford F-150. The contact stated that after the dealer had completed the recall repair under NHTSA Campaign Number: 24V444000 (Power Train), the vehicle started to experience transmission shifting failures. The contact stated upon starting the vehicle and shifting to drive(D), the transmission was stuck in first gear. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed; however, the failure recurred several times while driving, causing the contact to pull to the side of the road several times. Additionally, the contact stated that while driving 75 MPH, the vehicle jerked abnormally. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission lead frame failure. The contact was charged a fee for the repair. The vehicle was being repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 141,000.

- Kewadin, MI, USA

My truck is shifting funny at times just want it fixed it-??s 2024 it-??s been long enough I drive on the highway every day.the truck has two recalls seat hardware is faulty and transmission downshift problems recalls issued in 2017 and it-??s 2024 just want it fixed I-??m already stressed enough I-??m sure you understand thanks have a blessed day

- Riceville, TN, USA

The contact owns a 2014 Ford F-150. The contact stated that occasionally while driving at undisclosed speeds, the vehicle lost motive power while depressing the accelerator pedal. The contact stated that the vehicle was repaired under an undisclosed NHTSA Campaign; however, the repair failed to prevent the failure. The contact stated that while driving and depressing the accelerator pedal, the vehicle hard shifted from 1st to 2nd gear. In addition, the vehicle also hard shifted from 5th to 6th gear while driving. The vehicle was taken back to the same local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure by the local dealer. The failure mileage was approximately 178,000.

- Weatherford, TX, USA

I was on the recall list and got my OSS sensor reprogrammed at a Ford dealership in August of 2024. November 6, 2024 I was driving down the FRWY at 65 miles an hour. There was a jolt and RPMS dropped to zero, speedometer dropped to zero yet truck was still traveling at a high rate of speed. My info area just gave blank dashes. It was like the things on my dashboard just stopped registering, and eventually a wrench flashed across the screen. My gas pedal was not responding, and I could not accelerate when I pressed the gas. Luckily I was able to coast off of the FRWY with emerg. flashers on without accident. I had to stop at a red light on service road and after stopping truck did not accelerate at light. I turned off the engine and restarted and was able to slowly accelerate at slow speed to make it home. -?'-?'-?'-?'-?'-?'The next morning I took the truck straight to the dealership (maxing at about 20mph- gas just wasn't accelerating like normal) and was told it needed replacement of the transmission electrical frame. I told them about the recall that I recently had reprogramed (august to November 6). The dealership claimed that the recall update and the transmission electrical frame failure was unrelated. They claimed that the transmission electrical frames commonly went out on these trucks and were a known problem but it hasn't been enough to produce a recall. I had to pay about 2k to get my truck fixed. The dealership said if there ever was a recall then I would be reimbursed for the part. -?'-?'-?'-?'-?'-?'What happened to me on that freeway of not being able to accelerate at all was very dangerous as I could not accelerate at all. It was not safe for me to continue on the freeway (or any road really) as my vehicle basically stalled out on me while driving and would not go at all until restarted. I'm very grateful that I was able to get out of that situation safely.

- Fort Worth, TX, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at approximately 55 MPH, the vehicle decelerated, the speedometer went to Zero (0), and the blue wrench warning light illuminated, indicating a transmission failure. The vehicle was taken to the local dealer who diagnosed that the transmission molded lead frame was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact stated that the failure had occurred after the vehicle was serviced under the NHTSA Campaign Number: 24V444000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,000.

- Seaford, DE, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted to first gear and the vehicle abruptly decelerated. The vehicle had returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the PCM software had been updated in accordance with NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was repaired, but the failure reoccurred. The contact believed that the dealer had failed to perform further diagnostic tests to determine if any additional repairs to the transmission were necessary. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train); however, the VIN was included, but the vehicle had already been repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 140,000.

- Hudson Falls, NY, USA

The contact owns a 2014 Ford F-150. The contact stated while driving 60-70 MPH, the vehicle unexpectedly downshifted to first gear. The contact was able to pull over safely and restart the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer for the recall repair under NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was repaired, but after leaving the dealer, the vehicle began to jerk. The speedometer and instrument cluster were blank. The vehicle was taken back to the same local dealer, where it was diagnosed that the failure was due to the molded lead frame. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 165,000.

- Noel, MO, USA

The contact owns a 2014 Ford F-150. The contact stated while driving approximately 40 MPH, the contact depressed the accelerator pedal and the vehicle independently shifted to a lower gear. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent but recurring. The contact stated that the vehicle switched to -??LIMP Mode" with several instrument cluster gauges becoming inoperable. The contact stated that the "WRENCH" symbol was illuminated when the vehicle switched to LIMP Mode. The contact turned off and restarted the vehicle, and the vehicle returned to normal operation. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the transmission leadframe needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 24V444000 (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 164,000.

- Opelika, AL, USA

The contact owns a 2014 Ford F-150. The contact stated that on several occasions while driving at various speeds, the transmission unexpectedly downshifted from fourth to first gear, and the vehicle failed to accelerate as intended. The air bag and power train warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the PCM needed to be reprogrammed. The vehicle was repaired; however, the failure reoccurred two days later. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.

- Cresson, TX, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train), and the vehicle was taken to the dealer, where the recall repair was performed. The contact stated while at 60-65 MPH, the transmission downshifted unexpectedly. The contact stated that upon depressing the accelerator pedal, the vehicle failed to respond while the engine was revving. The speedometer and the odometer became inoperable. Several unknown messages were displayed. The power train, the check engine, and the air bag warning lights were illuminated. The contact stated that the failure had progressively worsened while driving and required the contact to temporarily pull over to the side of the road. The manufacturer was notified of the failure. The manufacturer contacted the dealer, and the manufacturer informed the contact that he had to pay out-of-pocket for the additional repairs. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150,000.

- Northridge, CA, USA

The contact owns a 2014 Ford F-150. The contact stated while his son was driving 50 MPH, the vehicle downshifted into third gear and remained in third gear. The vehicle was manually shifted into manual mode (M), and then up to 6th gear. The check engine warning light and another unknown warning light illuminated. The vehicle was taken to an independent dealer and an unknown DTC code populated while on the diagnostic machine. The vehicle was taken to a dealer where it was diagnosed that the lead frame needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 180,000.

- Monroe, GA, USA

While traveling down [XXX], My 2014 F150 suddenly downshifted while driving 70 MPH. I contacted the dealership because it was showing output speed sensor fault and they advised it was a recall. The vehicle was -??fixed-?? by reprogrammed but since they updated the vehicle, the vehicle continued to downshift and now my truck will not drive properly. Since they came out to reprogram, I haven-??t been able to drive my truck but 2 times. I drive over 150 miles a day with my [XXX] daughter in my truck. It doesn-??t go in drive without jumping and I-??m worried to even try to drive it with my daughter inside. Spoke with the dealership again and they now said because the codes not there anymore there is nothing they can do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Anderson, SC, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train). The contact stated while driving at approximately 55 MPH, the transmission unexpectedly downshifted from 5th gear to 1st gear, and the wheels locked up and the vehicle then shifted into 3rd gear. No warning light was illuminated. The contact drove the vehicle to the local dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 150,000. The VIN was not available.

- Manchester, TN, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train) and the vehicle was taken to the dealer for the recall repair. The contact stated that the following day after having the recall repair completed, while driving 60 MPH, the transmission unexpectedly downshifted, causing the wheels to lock up. There were no warning lights illuminated. The vehicle was driven to the residence at slow speeds. The vehicle was taken to the dealer to be diagnosed. The dealer related the failure to NHTSA Campaign Number: 24V444000 (Power Train); and the contact was informed that the recall repair needed to be performed again. The vehicle was not repaired a second time. The manufacturer was made aware of the failure and confirmed that the VIN was no longer covered under the recall. The failure mileage was unknown.

- Canisteo, NY, USA

Driving at highway speed, went to accelerate and pass another vehicle on a four-lane highway with my vehicle ending up in the far left lane attempting to pass. Truck lost all power, began to shake violently like it was misfiring, got an illuminated wrench on my dashboard, and at that point began to coast with no power being supplied by the engine. Miraculously I was able to coast across three lanes of highway to the shoulder without being rear ended by traffic moving at 70 mph which would have resulted in a catastrophic accident (endangering myself and my family and others on the road that day). I shut the vehicle off to stop the engine from shaking and misfiring and let it sit about two minutes. I restarted the vehicle, the illuminated wrench went away and the truck idled as normal allowing me to drive another 25 highway miles to my home without incident. Had a mechanic put a diagnostic tool on my truck to see if any error codes were thrown from it which no codes were present. Have taken it to Ford dealership near my home, they have been trying replicate the condition for three days and have been unsuccessful. Their hunch is throttle body assembly needs to be replaced ($675 fix). Quick query of NHTSB reported incidents shows a growing quantifiable history for the Ford F150 3.5L Ecoboost experiencing the exact encounter I had on this day. My family and I along with others on the highway were fortunate the event didn't end up tragically that day. Ford - time to step up and rectify via recall.

- Lakeville, MN, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving 35 MPH, the vehicle shifted to first gear. The contact stated that while her son was driving 60 MPH, the vehicle downshifted unexpectedly, and the vehicle abruptly stopped. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission, lead frame harness, and control module needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Morristown Ford (1112 W Morris Blvd., Morristown, TN 37813); who was unable to determine cause of the failure. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 140,160. Parts distribution disconnect.

- Bulls Gap, TN, USA

Transmission issue Available upon request. While driving on interstate on September 17, 2024, the truck downshifted & was stuck in 3rd speed on interstate. I received a recall notice 24V444 and had the software update by dealer in July 2024. Not reproduced issue. Inspection schedueled with dealer next week. No warning lamps, messages or other symptoms.

- Henrico, VA, USA

The contact owns a 2014 Ford F-150. The contact stated while driving 50 MPH, the transmission unexpectedly downshifted, causing the vehicle to abruptly stop in the middle of the road. After the failure, the transmission failed to shift back into gear, causing the vehicle to become undrivable. The vehicle was towed to an independent mechanic who diagnosed that the transmission was severely damaged during the failure and needed to be replaced. The transmission was replaced, and the vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V444000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer and manufacturer were not contacted. The failure mileage was 120,000.

- West Lake Hills, TX, USA

I took my 2014 F150 in to Aaron Ford of Lake Elsinore on September 6th 2024 to repair a sudden downshift recall 24S37. The reason for taking the the truck in was because an event happened where I was on the freeway and the truck downshifted into a lower gear. I nearly lost control at that time. They informed me they made the recall repair and everything should work fine now. About a week later on [XXX] while traveling at about 60-70 miles per hour the truck experienced the exact same violent downshift event. This led me to believe the repair had not been made. I called the dealer back and they refused to take the car in for another review and since the recall had been "Completed" they tried to extort me by saying I had to pay the diagnosis fee to get it checked and no other dealer would help me since the repair was marked as "completed." All I ask is that Ford completes the repair as ordered by the NHTSA.

- Brawley, CA, USA