The contact owns a 2014 Ford F-150. The contact stated while driving at approximately 55 MPH, the vehicle decelerated, the speedometer went to Zero (0), and the blue wrench warning light illuminated, indicating a transmission failure. The vehicle was taken to the local dealer who diagnosed that the transmission molded lead frame was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact stated that the failure had occurred after the vehicle was serviced under the NHTSA Campaign Number: 24V444000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,000.

- Seaford, DE, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted to first gear and the vehicle abruptly decelerated. The vehicle had returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the PCM software had been updated in accordance with NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was repaired, but the failure reoccurred. The contact believed that the dealer had failed to perform further diagnostic tests to determine if any additional repairs to the transmission were necessary. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train); however, the VIN was included, but the vehicle had already been repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 140,000.

- Hudson Falls, NY, USA

The contact owns a 2014 Ford F-150. The contact stated while driving 60-70 MPH, the vehicle unexpectedly downshifted to first gear. The contact was able to pull over safely and restart the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer for the recall repair under NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was repaired, but after leaving the dealer, the vehicle began to jerk. The speedometer and instrument cluster were blank. The vehicle was taken back to the same local dealer, where it was diagnosed that the failure was due to the molded lead frame. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 165,000.

- Noel, MO, USA

The contact owns a 2014 Ford F-150. The contact stated while driving approximately 40 MPH, the contact depressed the accelerator pedal and the vehicle independently shifted to a lower gear. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent but recurring. The contact stated that the vehicle switched to -??LIMP Mode" with several instrument cluster gauges becoming inoperable. The contact stated that the "WRENCH" symbol was illuminated when the vehicle switched to LIMP Mode. The contact turned off and restarted the vehicle, and the vehicle returned to normal operation. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the transmission leadframe needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 24V444000 (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 164,000.

- Opelika, AL, USA

The contact owns a 2014 Ford F-150. The contact stated that on several occasions while driving at various speeds, the transmission unexpectedly downshifted from fourth to first gear, and the vehicle failed to accelerate as intended. The air bag and power train warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the PCM needed to be reprogrammed. The vehicle was repaired; however, the failure reoccurred two days later. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.

- Cresson, TX, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train), and the vehicle was taken to the dealer, where the recall repair was performed. The contact stated while at 60-65 MPH, the transmission downshifted unexpectedly. The contact stated that upon depressing the accelerator pedal, the vehicle failed to respond while the engine was revving. The speedometer and the odometer became inoperable. Several unknown messages were displayed. The power train, the check engine, and the air bag warning lights were illuminated. The contact stated that the failure had progressively worsened while driving and required the contact to temporarily pull over to the side of the road. The manufacturer was notified of the failure. The manufacturer contacted the dealer, and the manufacturer informed the contact that he had to pay out-of-pocket for the additional repairs. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150,000.

- Northridge, CA, USA

The contact owns a 2014 Ford F-150. The contact stated while his son was driving 50 MPH, the vehicle downshifted into third gear and remained in third gear. The vehicle was manually shifted into manual mode (M), and then up to 6th gear. The check engine warning light and another unknown warning light illuminated. The vehicle was taken to an independent dealer and an unknown DTC code populated while on the diagnostic machine. The vehicle was taken to a dealer where it was diagnosed that the lead frame needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 180,000.

- Monroe, GA, USA

While traveling down [XXX], My 2014 F150 suddenly downshifted while driving 70 MPH. I contacted the dealership because it was showing output speed sensor fault and they advised it was a recall. The vehicle was -??fixed-?? by reprogrammed but since they updated the vehicle, the vehicle continued to downshift and now my truck will not drive properly. Since they came out to reprogram, I haven-??t been able to drive my truck but 2 times. I drive over 150 miles a day with my [XXX] daughter in my truck. It doesn-??t go in drive without jumping and I-??m worried to even try to drive it with my daughter inside. Spoke with the dealership again and they now said because the codes not there anymore there is nothing they can do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Anderson, SC, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train). The contact stated while driving at approximately 55 MPH, the transmission unexpectedly downshifted from 5th gear to 1st gear, and the wheels locked up and the vehicle then shifted into 3rd gear. No warning light was illuminated. The contact drove the vehicle to the local dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 150,000. The VIN was not available.

- Manchester, TN, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train) and the vehicle was taken to the dealer for the recall repair. The contact stated that the following day after having the recall repair completed, while driving 60 MPH, the transmission unexpectedly downshifted, causing the wheels to lock up. There were no warning lights illuminated. The vehicle was driven to the residence at slow speeds. The vehicle was taken to the dealer to be diagnosed. The dealer related the failure to NHTSA Campaign Number: 24V444000 (Power Train); and the contact was informed that the recall repair needed to be performed again. The vehicle was not repaired a second time. The manufacturer was made aware of the failure and confirmed that the VIN was no longer covered under the recall. The failure mileage was unknown.

- Canisteo, NY, USA

Driving at highway speed, went to accelerate and pass another vehicle on a four-lane highway with my vehicle ending up in the far left lane attempting to pass. Truck lost all power, began to shake violently like it was misfiring, got an illuminated wrench on my dashboard, and at that point began to coast with no power being supplied by the engine. Miraculously I was able to coast across three lanes of highway to the shoulder without being rear ended by traffic moving at 70 mph which would have resulted in a catastrophic accident (endangering myself and my family and others on the road that day). I shut the vehicle off to stop the engine from shaking and misfiring and let it sit about two minutes. I restarted the vehicle, the illuminated wrench went away and the truck idled as normal allowing me to drive another 25 highway miles to my home without incident. Had a mechanic put a diagnostic tool on my truck to see if any error codes were thrown from it which no codes were present. Have taken it to Ford dealership near my home, they have been trying replicate the condition for three days and have been unsuccessful. Their hunch is throttle body assembly needs to be replaced ($675 fix). Quick query of NHTSB reported incidents shows a growing quantifiable history for the Ford F150 3.5L Ecoboost experiencing the exact encounter I had on this day. My family and I along with others on the highway were fortunate the event didn't end up tragically that day. Ford - time to step up and rectify via recall.

- Lakeville, MN, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving 35 MPH, the vehicle shifted to first gear. The contact stated that while her son was driving 60 MPH, the vehicle downshifted unexpectedly, and the vehicle abruptly stopped. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission, lead frame harness, and control module needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Morristown Ford (1112 W Morris Blvd., Morristown, TN 37813); who was unable to determine cause of the failure. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 140,160. Parts distribution disconnect.

- Bulls Gap, TN, USA

Transmission issue Available upon request. While driving on interstate on September 17, 2024, the truck downshifted & was stuck in 3rd speed on interstate. I received a recall notice 24V444 and had the software update by dealer in July 2024. Not reproduced issue. Inspection schedueled with dealer next week. No warning lamps, messages or other symptoms.

- Henrico, VA, USA

The contact owns a 2014 Ford F-150. The contact stated while driving 50 MPH, the transmission unexpectedly downshifted, causing the vehicle to abruptly stop in the middle of the road. After the failure, the transmission failed to shift back into gear, causing the vehicle to become undrivable. The vehicle was towed to an independent mechanic who diagnosed that the transmission was severely damaged during the failure and needed to be replaced. The transmission was replaced, and the vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V444000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer and manufacturer were not contacted. The failure mileage was 120,000.

- West Lake Hills, TX, USA

I took my 2014 F150 in to Aaron Ford of Lake Elsinore on September 6th 2024 to repair a sudden downshift recall 24S37. The reason for taking the the truck in was because an event happened where I was on the freeway and the truck downshifted into a lower gear. I nearly lost control at that time. They informed me they made the recall repair and everything should work fine now. About a week later on [XXX] while traveling at about 60-70 miles per hour the truck experienced the exact same violent downshift event. This led me to believe the repair had not been made. I called the dealer back and they refused to take the car in for another review and since the recall had been "Completed" they tried to extort me by saying I had to pay the diagnosis fee to get it checked and no other dealer would help me since the repair was marked as "completed." All I ask is that Ford completes the repair as ordered by the NHTSA.

- Brawley, CA, USA

The contact owned a 2014 Ford F-150. The contact stated while the vehicle was parked, the vehicle rolled backward and crashed into the neighbor-??s home. The vehicle damaged the neighbor's home and damaged the connecting gas. A Police report was filed. There were no injuries sustained, and no medical attention was needed. The vehicle was deemed a total loss. In addition, the contact stated that the vehicle was serviced two weeks prior to the failure, by the dealer. The contact stated that an unknown recall repair for the transmission control module update was completed at the time. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

- Redmond, WA, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. In addition, the contact stated when the vehicle was started, the vehicle was idling rough. The vehicle was taken to the dealer where it was diagnosed with cam phasers failure. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The contact researched and found Customer Satisfaction Program: 21B10; however, the vehicle was not included. The contact stated that the vehicle had been taken to a previous dealer several times starting in 2020; however, the failure could not be duplicated. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 58,221.

- Beaverton, OR, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at various speeds, the transmission unexpectedly downshifted. The contact also stated that while driving at 75 MPH, the vehicle downshifted and decelerated with the instrument panel at 0 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective lead frame. The vehicle was repaired. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 75,000.

- Clinton Township, MI, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at various speeds, the transmission unexpectedly downshifted to first gear. The contact also stated that the transmission shifted to the incorrect gear while driving, causing the vehicle to fail to respond as needed. Additionally, the contact stated that the vehicle was sluggish while driving with the power train warning light illuminated. The vehicle was taken to the dealer and repaired under NHTSA Campaign Number: 24V444000 (Power Train); however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the PCM had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 170,000.

- Candler, NC, USA

there was a recall issued for the transmission downshifting to 1st gear while driving. Recall# 24S37. I have this issue and immediately scheduled the software update. they came to my home address and that did not resolve the issue. then i took the vehicle to Sunbury Motors in Sunbury, Pa and they ran a diagnostic and nothing showed. the truck is actively downshifting to 1st while driving. it has happened numerous times. they had me drive it 16 miles away to the nearest dealership. The dealership stated there is nothing more they can do. I called ford and they said "what do you want from us?!!!" ii would like my transmission fixed so that I can safely drive this vehicle.

- Coal Township, PA, USA