Safety Recall Notice 2437 / NHTSA Recall 24V444 The transmission fails to stay in gear and downshifts into first gear while going 50-60mph. This safety recall is very unsafe unfixed. It-??s hard to control while driving the vehicle and can cause the vehicle to crash/lose control. Was not completed by Simmons and Rockwell Ford Hornell NY 14843. They closed the recall claiming it was fixed. The truck is downshifting exactly how it states in the recall causing the back tires to lock up. This is a huge safety issue. The dealership is saying the recall was -??fixed-?? but this truck has not been fixed. It is still downshifting exactly how it states in the recall. We spoke with ford and they refused to help us with advocating for our safety with our local dealership or even getting a second evaluation with another ford dealership. The ford representative even hung up on us instead of assisting us. My children ride in this truck with this safety recall. We need help advocating for us. This recall is very very serious but no one is taking it seriously. We cannot even get a technician to drive the truck to see how it downshifts. If their own technicians won-??t get in this truck but they expect us to have our children in it? We need help. If a company such as ford is required to notify customers of these safety recalls but refuse to fix them or assist their customers with a resolution. There is a maintance light on but it does not read anything.

- Canisteo, NY, USA

My Ford F 150 is a 2014 Eco Boost with 65,302 miles on it. I took it in for the recall and an oil change and the engine light was coming on intermittently. They said it had a timing chain issue. I have been buying Ford F 150's since 1980 and never had this issue. My extended warranty company denied the claim to repair the issue. The dealership said it would cost around $5,000 to repair. I checked the internet and saw some of the same vehicles with the same issue. I was wondering if this could be a manufacturer malfunction.

- Cleveland, OH, USA

The contact owns a 2014 Ford F-150. The contact stated while driving 62 MPH, the transmission unexpectedly downshifted. The vehicle was taken to the dealer where it was diagnosed with lead frame, solenoids B and E, and wiring packet failures. The contact was informed that the lead frame, solenoids B and E, and the wiring packet needed to be replaced. The vehicle was not repaired. The contact had received notification NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was taken to the dealer and the recall repair was performed. The contact stated that the failure started after the recall repair was performed. The contact stated that the vehicle has been taken to the dealer seven times since the recall repair was performed. The contact stated that the failure was persistent. The contact was almost involved in two crashes due to the failure. The contact stated that when the vehicle was taken to the dealer over the past two months, the contact was advised that she could continue driving the vehicle. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 112,000.

- Wichita, KS, USA

This truck is shutting off, especially when I reach a stop and sometimes become hard to start. I take it three times for recall and they refuse to fix the problem. They also charge me and I am at wrist with this vehicle I did because accidental or death and damage properties. I need an immediate solution because it did last had running me around telling me lies. I cannot drive my vehicle and I cannot pass inspection because of this situation. Let me know what I need to do from here.thank you

- Portsmouth, VA, USA

Transmission issues that where addressed by factory recall: Here is the summary: Although the truck has high miles it has been running and driving very well. A couple of months ago, the truck developed a transmission issue that was covered by the recent recall. The truck was experiencing 2 main issues. A. The transmission would suddenly and unexpectedly downshift from a high gear to a low gear or even 1st gear. B. the transmission would go into LIMP MODE and although the truck was in gear, it would barely move and the WRENCH service light would appear on the dashboard. This would happened 1x per week for the last several months. After receiving the recall notice, I took the truck to my local Ford dealer, they performed the update. After picking it up and driving it, I soon realized the issue has not gotten worse. Within the first few hours and 100 miles, the experienced the issue 5 times and that happened for the next couple of days. I called the dealer, they told me to bring it back in, they checked it, verified my issues and said they could not do anything to help. The software was updated and if it is worse, then its permanent. I called Ford corporate and they told me the same thing. They are not offering any help. The truck has now become a hazard to drive and it is a safety concern. What can I do?

- Anaheim , CA, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the contact stated that the instrument panel display was inoperable. The contact stated that the failure had occurred three times prior to receiving notification of NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was taken to the dealer and the recall repair was completed in July 2024. The contact stated that on the same day that the vehicle was picked up from the dealer, the failure reoccurred. The vehicle was taken back to the dealer the following day. The contact stated that the vehicle remained at the dealer. The contact was informed that the parts that were needed to complete the repair was not available. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 293,949.

- Gray, GA, USA

My 2014 Ford F150 was recalled for an intermittent failure of the output speed sensor (OSS) in the transmission. The recall was performed by Crossroads Ford of Apex (North Carolina) on [XXX]. When I made the appointment (which wasn't until 2 weeks from the time I called), I was told it would take approximately 3 hours however it was ready in 30 minutes. Since the recall was performed, twice the "orange wrench" has appeared on my dash for 15 - 20 seconds. I contacted Crossroads Ford and was directed to speak with the Service Manager Tony (no last name given). I explained about the wrench and he said I I would need a diagnostic performed, that it sounded like the 'mainframe in the transmission' was bad. He redirected me to the scheduler and I was given November 19, 2024 as the first available date. I was told my other options were to try another Ford dealership to see if they could see me sooner or just drop my truck off at Crossroads and they would work it in as soon as they could but that could take 5 -6 days and if it needed repairs they were not sure how long they would have my truck. I called 2 other Ford dealerships and was offered sooner dates however I would have to pay for the diagnostic and any repairs as deemed necessary. I asked even if it was related to the recall and was told yes because the recall for my truck had been closed by Crossroad Ford. My only recourse was to go back to Crossroads Ford and see if there was a warranty on the recall they performed. I called Crossroads Ford on Tuesday, August 22, 2024 and relayed the information I had received from the other dealerships. I was informed that Tony said I would have to pay for the diagnostic and repairs, there was no warranty on the recall. Per my recall letter dated July 2024, "and to check for the presence of certain diagnostic trouble codes (DTCs). This service will be performed free of charge (parts and labor). Ford Motor Company said I should file this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

- Pittsboro, NC, USA

I received a recall letter 24V-444. My 2014 F-150 has repeatedly shown the symptoms described in the recall letter. Truck will downshift to 1st gear at various speeds, and the rear tires will slide when it occurs at a higher speed, and has done so on several occasions. On [XXX] I took vehicle to Auto Gallery Ford in Gaffney SC. They supposedly did the fix recommended. They told me to bring it back if it downshifted again. On the way home from the dealer, it downshifted again on the highway and almost caused an accident. I took the vehicle back and was told that Ford would not pay for the new part needed because a certain code was not showing up upon inspection, regardless of the fact that it has downshifted many times while I was driving. It is progressively getting worse and also showing an illuminated wrench symbol when the downshifting occurs. This is my only vehicle so I have to drive it in this unsafe condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Spartanburg, SC, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted, causing the vehicle to decelerate extremely quickly. The contact stated that the gear shift indicator light turned off, even though the shifter was in drive. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the failure was with the transmission range sensor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 200,000.

- Kellyton, AL, USA

I took my 2014 Ford F-150 to liberty Ford in Maple Heights for the current recall and to also check out why the engine light was coming on intermittently. They advised there was a timing chain issue and contacted my extended warranty company, endurance. Endurance does not want to cover the cost to repair the vehicle. From my investigation it appears that the timing chain should last up to 100,000 miles and my vehicle currently has 60k plus miles. My question is could this possibly be a recall situation? [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Cleveland, OH, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving at approximately 40 MPH, the steering wheel became stiff and the vehicle began to shudder. The contact stated they managed to pull over the side of the road and restart the vehicle. The power steering warning light had illuminated. The contact mentioned the vehicle was previously repaired by the local dealer for the rack and pinion. The vehicle was taken to a local independent mechanic where it was diagnosed that the rack and pinion needed to be replaced a second time. In addition, the contact stated the rack and pinion were previously replaced several times by the independent mechanic before the failure was experienced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

- Summerville, SC, USA

See attached document for complaint.

- Cameron Park, CA, USA

Following a recent recall for a sensor that malfunctioned and caused the vehicle to suddenly drop to first gear, the vehicle was sent to a Ford mechanic to update the sensor and supposedly fix the issue. Less than one week following this fix, while driving on a highway at 55-60 mph, the vehicle suddenly dropped to first gear as it was descending a hill and exiting the highway. The vehicle failed to get out of first gear, causing the engine RPMs to over-exert. After pulling over on the shoulder, turning off the engine and allowing it to cool down again, the automatic transmission failed to get out of first gear again.

- Olympia, WA, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, an unknown warning light illuminated, and the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with a failure of the molded lead frame. The contact was informed that the molded lead frame needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under the Customer Satisfaction Program: 19N01; however, the VIN was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 136,000.

- Johnson City, TN, USA

I recently took my truck to the dealership for the 24S37 recall repair. Later that day, I received a call from the dealership informing me that my truck was ready for pickup. However, approximately 45 seconds after picking it up, I noticed that it was still shifting hard and felt like the transmission was dropping. I immediately contacted the dealership to report the issue. The dealership told me that I could bring the truck back in for another scan but mentioned that if the correct code appeared, I would have to pay for the repairs myself. I decided to take the truck home and parked it, hoping that more information about the recall would become available. Since then, I have called the dealership multiple times, left voice messages, and attempted to get in touch with the service manager, Jeff, but have found it nearly impossible to get a response. I scanned the codes on my truck and identified the following codes: P0715, P0717, and P0731. I am concerned that the recall repair was not completed properly or the initial recall caused that damage and that the issue persists. I am seeking your assistance in ensuring that this matter is resolved appropriately.

- Sapulpa, OK, USA

The contact's boyfriend owned a 2014 Ford F-150. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated while her boyfriend was driving 60 MPH, the transmission downshifted unintendedly, and the vehicle jerked, causing the contact's boyfriend to lose control of the vehicle. The vehicle crashed into the rear of another occupied vehicle. The contact was unsure whether the air bags were deployed. The ambulance transported the contact and the other driver to the hospital, where it was confirmed that no major injuries were sustained and both drivers were checked out of the hospital. The contact stated that both her boyfriend and the other driver sustained body pain. Both vehicles were towed and totaled. A police report was filed. The contact became aware of NHTSA Campaign Number: 24V444000(Power Train), which the contact related to the failure. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.

- Fort Stockton, TX, USA

Recently took my truck in for the safety recall 24S24. In relation to the sudden transmission downshift power train control module. After the supposed fix, my truck has sudden and jolting downshifting as it did before. This recall fixed absolutely nothing. Ford needs to issue a recall fixing the issue, a software update clearly is not the solution.

- Mechanicsville, VA, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH, the contact became aware of a failure with the transmission. The contact stated that the vehicle unexpectedly downshifted into first gear with no warning lights illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed as a failure with the power train control module. The contact was informed that the power train control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 155,000. Parts distribution disconnect.

- Lake City, FL, USA

After a Ford technician completed the transmission recall repair around July 18th 2024, on my 2014 F150, the transmission is worse than before. On 7/27/2024 at 6:10pm while driving in auto, the transmission suddenly downshifted to 3rd and then to1st gear. I was on the way to a baseball game. It did the same downshift again at 6:26pm the same trip. On 7/31/2024 at 6:34am the truck again downshifted abruptly to 1st gear while driving to work. The repair does not work, it is worse now.

- Tuttle, OK, USA

The contact owns a 2014 Ford F-150. The contact stated while driving 40-55 MPH and depressing the accelerator pedal, the vehicle failed to respond. The power train warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission molded lead frame had failed and needed to be replaced. The dealer related the failure to an unknown recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 200,000.

- Clearwater, FL, USA