10.0
really awful- Crashes / Fires:
- 8 / 1
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 53,354 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2014 Ford F-150. The contact stated while driving 5 MPH and depressing the accelerator pedal, the transmission remained stuck in first gear. The contact stated that the service vehicle warning light was illuminated. The contact stated that a dealer was contacted. The vehicle was repaired under NHTSA Campaign Number: 24V444000 (Power Train); but the failed to fix the vehicle. The vehicle was currently in the process of being repaired. The manufacturer was notified of the failure and informed the contact that the part needed to repair the vehicle was not included in the recall. The failure mileage was 120,787.
- San Diego, CA, USA
Major transmission failure that causes sudden unintended downshift to first gear, even at high speeds. This occurs often and randomly without warning, causing the engine to "redline", rear tires to slide and the vehicle to come to a near sudden stop. This is an extreme safety concern, especially in slippery road conditions as the vehicle could overturn or slide off the road or at a minimum be rear-ended for suddenly stopping unexpectedly on a freeway. This is a widely known problem by Ford. The local Ford service manager admitted that his 2013 F150 has the same issue and he continues to drive it because he tried fixing it by replacing the Molded Lead Plate in the transmission and that didn't resolve the problem. Remember, I noted this is a Ford Service Manager! Ford has issued a recall (24S37); however, the prescribed solution is to have the Powertrain Control Module (PCM) software updated and that prescribed fix actually makes the sudden downshifting happen more often. This is the cheapest, band-aid solution that Ford hides behind so they can say that they are addressing this issue. A second Ford dealership down the road actually admitted that they have identified that the recommended software update actually makes the problem worse and they practically refuses to perform the software update for their customers. After several discussions with Ford's Recall Assistance Team and several discussions with a local dealership's service manager, Ford is not willing to do anything more, despite this major safety issue not only not getting resolved, but actually has gotten worse due to their band-aid approach of a software update. In my case, if further diagnosis is to be performed, I have to be the one that covers that cost and also I would be the one to cover the cost of repairs. To me, this is completely unacceptable. The rational that Ford uses to deny accountability is that the vehicle's computer doesn't register any DTC codes when the incident occurs.
- Sugar Land, TX, USA
The contact owns a 2014 Ford F-150. The contact stated while driving highway speeds, the transmission unexpectedly downshifted to first gear without warning. The vehicle was taken to the local dealer where the failure was acknowledged, and the dealer performed a software update that the contact was informed would solve the failure. Despite the software update, the failure worsened upon return of the vehicle. The contact then reached out to another dealer that stated that the software update was no longer performed due to the update worsening the failure. The dealer refused to service the vehicle and directed the contact back to the original dealer. The vehicle was not repaired. The manufacturer was notified of the failure and acknowledged that the failure was a known issue. The manufacturer also informed the contact of NHTSA Campaign Number: 24V444000 (Power Train) and a case was filed. The failure mileage was unknown.
- Sugar Land, TX, USA
The contact owns a 2014 Ford F-150. The contact stated while driving 75 MPH, the vehicle unintendedly decelerated to 45 MPH. The contact stated that the vehicle also hesitated while driving. The contact stated that the transmission unexpectedly downshifted without warning. The contact stated that the vehicle was pulling and decelerating unintendedly. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V444000 (Power Train). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.
- Ennis, TX, USA
After recall 24S37 was performed on my Ford F-150 to address potential sudden downshifting to first gear, my truck began experiencing serious transmission issues that had never occurred prior. The recall required PCM reprogramming, and immediately afterward, the vehicle started hard shifting and unexpectedly downshifting at highway speeds (one example 5th to 3rd gear and also while passing or decelerating). This was alarming and unsafe. Before this recall, the transmission operated perfectly with no symptoms, warning lights, or signs of malfunction. I returned the truck to the Ford dealership that performed the recall. Their road test confirmed the issue, and they diagnosed it as damage to the overdrive clutch. However, they stated the damage was -??likely present before-?? the recall work-?"despite no prior symptoms-?"and recommended full transmission replacement at a cost of nearly $10,000, which I declined. The issue clearly began immediately after Ford-??s recall remedy and fits the exact risk the recall was supposed to prevent. The vehicle is available for inspection. I believe the recall work either caused or triggered the failure and that Ford should be held accountable.
- Houston, TX, USA
On July of 2024 I received a Safety Recall notice 24S37/NHTSA Recall 24V444. I had no issues but I went to have my vehicle verified for recall and Duval Ford said I did. After I had the recall repair was done my truck began acting erratic so I took it back to Duval Ford three times before my truck became undrivable.On 1/10/2025 Duval Ford Could not dispute my Claim.They repaired my transmission and every time I drive my truck i feel that I may have the same issues as stated in the recall letter.The didn't want to give me a warranty I only got a 12 month or 12 k miles warranty. I feel that they did not see the seriousness of the situation and I want other to know the impact that this could have on their lives.Thank you for being there for the consumer.
- Jacksonville , FL, USA
[XXX] was driving the 2014 F150 on a multi lane state road in the afternoon on a sunny and dry afternoon. The vehicle was traveling straight with steady traffic at an intense rate of speed (approximately 45-50 mph) when it all of a changed gears and became difficult for the [XXX] to control, causing the vehicle to hit a guard rail. There was no contributing factors to the accident other than the vehicle's malfunction (i.e. no negative weather, road signals, other vehicles, animal or plant obstructions, intersections, driver error, etc.). At the time of the impact, all of the vehicle's airbags deployed and the driver's seatbelt locked in place. There were no personal injuries - only property damage to the outside of the vehicle, the airbags and seatbelt. Thus far, Ford has refused to replace the airbags, seatbelt/repair the vehicle's property damage despite repeated requests. Ford only fixed the software problem associate with the recall and has taken the position that is the only remedy they are required to do. ( I will locate the police report and provide subsequently if needed) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Boca Raton , FL, USA
The contact owns a 2014 Ford F-150. The contact stated that the vehicle was taken to a dealer and was repaired under NHTSA Campaign Number: 24V444000 (Power Train). The contact stated that upon driving the vehicle from the dealer's parking lot, the vehicle experienced hard transmission shifts to low gear and to the higher gears. The was no warning light illuminated. Additionally, the engine revved significantly. The vehicle was taken back to the dealer, where the contact was informed that the failure was not caused by the recall remedy but could be related to the transmission. The vehicle was taken to Master Tech Auto Repair, where a transmission replacement was recommended. The transmission was replaced; however, the failure persisted. The contact stated that the vehicle was scanned with a code reader; however, no diagnostic trouble code was retrieved. The contact stated that the failure had progressively worsened. The contact stated that the vehicle was not experiencing a failure prior to the recall repair, and the recall remedy had failed to prevent the failure. The manufacturer was notified of the failure, and a case was filed. The manufacturer also referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 101,000.
- Lansing, MI, USA
As is the way with a lot of f150s, the leadframe control module in my automatic transmission failed, causing me to suddenly go into limp mode on [XXX] ; I had no prior warning until the dash went blank and the wrench symbol appeared. I was able to get the truck completely off the roadway and had to wait for a tow. As it was later in the afternoon I had the truck towed to my house and contacted my normal repair facility in the morning. I had the truck towed to the repair facility that day. They diagnosed the leadframe failure, ordered the parts from Ford and I had my truck back within a few days. This part has been a known issue in these F150s - I had the software update "recall" performed on my truck September 2024 and it still happened to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Surprise , AZ, USA
The contact owns a 2014 Ford F-150. The contact stated while at a complete stop, the vehicle jerked forward, and attempted to accelerate independently while the brake pedal was depressed. Additionally, the engine was revving. The contact stated that upon slamming on the brake pedal, the vehicle responded as needed while stopped. The contact stated that while almost coming to a stop and then accelerating, the vehicle jerked, accelerated unintendedly, then responded as needed. The contact stated that the vehicle was taken to the dealer and was repaired under NHTSA Campaign Number: 24V444000 (Power Train); and the failure ceased temporarily. The contact stated that the failure had been recurring. The dealer was contacted and informed the contact that a fee would be charged for a diagnostic test and for the repair. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.
- Tyler, TX, USA
The contact owns a 2014 Ford F-150. The contact stated while driving approximately 55-60 MPH or at slow speeds, the transmission unexpectedly downshifted into first gear. The wrench symbol was displayed, and the speedometer was inoperable. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that there were recalls on similar vehicles and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.
- Webster, NY, USA
The contact owns a 2014 Ford F-150. The contact stated that while driving at 55 MPH, the transmission unexpectedly downshifted from the 6th to 2nd gear, and the rear wheels locked up, causing the vehicle to slide to a stop. The vehicle then stalled but was restarted after several attempts. The contact stated that once the vehicle was restarted, there was a knocking sound coming from the engine compartment with smoke exiting from the tailpipe. The vehicle was taken to the residence, where a handheld diagnostic machine retrieved undisclosed codes. The vehicle was not diagnosed or repaired. The contact then received notification of NHTSA Campaign Number: 24V444000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was 217,000.
- Liberty, SC, USA
Just seen about recall of f150 shifting problem. On a recent trip my 2014 f150 did exactly that. While making an right turn onto a street as it shifted it jerked pretty bad, scared the heck out of me. as I drove it would not shift out of 3rd gear. I had to drive several miles before I could pull over, My display showed a wrench on the screen. I turned off the engine and let it cool down, started it again. The wrench icon did not come on. It seemed to drive normal after that. I'm not sure this problem is with this year as well. I have not had it looked at by any shop.
- Middleburg, FL, USA
Ford Motor Company issued a recall for my truck (the transmission could suddenly shift into neutral), stating that they needed to update the PCM, and my local dealership service center said they could send an employee out to fix it remotely. I had not experienced the shifting into neutral prior to the "fix". Less than a week later, as I was driving around 35mph, the speedometer dropped to 0 and the transmission stuck in 3rd gear. I waited until the next stop sign and turned off the engine and started it again and it went back to normal. The next day the same issue occurred. The speedometer would drop to 0 and the transmission would stick in whichever gear it was last in. This time is was 5th gear on a highway. I had to pull over and restart it 3 times before it resumed normal driving. I went back to the dealership and they said the electronic update wouldn't have caused the OSS to malfunction and that it was a coincidence that the exact issue I was having was the same as the cause and reason for the recall. I went to an independent Transmission mechanic to have the OSS replaced and it has now been over a month and the problem has not returned. I don't know if the cause of the OSS malfunctioning was a coincidence or if it was related to a faulty electronic update (like if the Ford mechanic didn't disconnect the battery or overloaded an electric charge when he updated the PCM). The warning sign of a wrench did appear each time the OSS would drop to 0. The check engine light went on the first time but not after that.
- Porterville, CA, USA
The contact owns a 2014 Ford F-150. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 24V444000 (Power Train); however, the repair failed to prevent a failure from occurring. The contact stated that 9 months after the recall repair was completed, while accelerating from a stop, the RPM increased; however, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. The contact pulled over into a parking lot, and the vehicle was towed to an independent mechanic to be diagnosed; however, no fault codes were retrieved. The mechanic was unable to duplicate the failure. The local dealer was contacted. The vehicle was not diagnosed or repaired due to cost. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
- Rockwall, TX, USA
I received a recall notice on my F150 and took it to the dealership for repair even though I have not had any check engine lights or codes on my vehicle. 20 days After taking my vehicle to the ford dealership for the 24S37 recall on the OSS while driving on a two lane back road my truck experienced a hard downshift immediately followed by a check engine light. I lost all acceleration and had to coast to a safe place to pull over. I connected a code reader to the vehicle and immediately got a P0721 code for output speed sensor. I had the truck towed to the dealership and was told they drove it and could not get it to repeat the issue. The dealership only drove 2.9 miles while the had the vehicle for 5 days. I picked up the truck and drove 122 miles before the truck repeated the same issue only this time I was on the highway and luckily was able to exit the highway safely. I connected a code reader to the truck again and received a code for P0720 for the output speed sensor. The software update for this recall that FORD has pushed out as a repair has done nothing but cause even more substantial problems and safety concerns. I have reached out to Ford (at a manufacturer level) and have received absolutely no assistance from them.
- Wylie , TX, USA
The contact owns a 2014 Ford F-150. The contact stated that the transmission was not functioning properly. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that corrosion had caused two holes underneath the sub frame of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 185,000.
- Sparrow Bush, NY, USA
The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle independently shifted gear. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the wheel speed sensor needed to be reprogrammed. The vehicle was serviced under an unknown NHTSA Campaign but, the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the shift sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
- Muncie, IN, USA
The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was taken to a dealer for the recall repair. The contact stated that after the recall repair, the vehicle started to experience the failure listed in the recall. The contact stated that the day the vehicle was picked up from the dealer, the vehicle abruptly downshifted while depressing the accelerator pedal. The contact also stated that an abnormal, banging noise was coming from the vehicle with the check engine warning light illuminated. The contact informed the dealer immediately about the failure and was provided an estimate for a diagnostic test. The vehicle was then taken to an independent mechanic where the mechanic replaced the motherboard inside the transmission; however, the failure persisted. The vehicle was taken back to the independent mechanic where it remained. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 219,000.
- Lugoff, SC, USA
- Sergeant Bluff, IA, USA