I received a recall notice on my F150 and took it to the dealership for repair even though I have not had any check engine lights or codes on my vehicle. 20 days After taking my vehicle to the ford dealership for the 24S37 recall on the OSS while driving on a two lane back road my truck experienced a hard downshift immediately followed by a check engine light. I lost all acceleration and had to coast to a safe place to pull over. I connected a code reader to the vehicle and immediately got a P0721 code for output speed sensor. I had the truck towed to the dealership and was told they drove it and could not get it to repeat the issue. The dealership only drove 2.9 miles while the had the vehicle for 5 days. I picked up the truck and drove 122 miles before the truck repeated the same issue only this time I was on the highway and luckily was able to exit the highway safely. I connected a code reader to the truck again and received a code for P0720 for the output speed sensor. The software update for this recall that FORD has pushed out as a repair has done nothing but cause even more substantial problems and safety concerns. I have reached out to Ford (at a manufacturer level) and have received absolutely no assistance from them.

- Wylie , TX, USA

The contact owns a 2014 Ford F-150. The contact stated that the transmission was not functioning properly. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that corrosion had caused two holes underneath the sub frame of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 185,000.

- Sparrow Bush, NY, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle independently shifted gear. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the wheel speed sensor needed to be reprogrammed. The vehicle was serviced under an unknown NHTSA Campaign but, the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the shift sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Muncie, IN, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was taken to a dealer for the recall repair. The contact stated that after the recall repair, the vehicle started to experience the failure listed in the recall. The contact stated that the day the vehicle was picked up from the dealer, the vehicle abruptly downshifted while depressing the accelerator pedal. The contact also stated that an abnormal, banging noise was coming from the vehicle with the check engine warning light illuminated. The contact informed the dealer immediately about the failure and was provided an estimate for a diagnostic test. The vehicle was then taken to an independent mechanic where the mechanic replaced the motherboard inside the transmission; however, the failure persisted. The vehicle was taken back to the independent mechanic where it remained. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 219,000.

- Lugoff, SC, USA

Truck started downshifting to 2nd gear at highway speeds, submitted claim, (no recall) Local Ford said no problem with my transmission. I replaced the leadframe in transmission. This fixed the problem. Ford came out with recall, Ford mobile came out and updated software for transmission. Since software update, Started down shifting again, sticking in 5th gear, or sticking in 3rd gear. Wrench came on a few times and engine light randomly comes on and clears too. I have pictures of 5th gear going slow, the wrench appearing and engine toruble light on. See attached pictures.

- Bremerton, WA, USA

Received safety recall notice 24S37/ NHTSA recall 24V444 for my 2014 F150. Recall appears to address a safety issue resulting in the pickup downshifting into 1st gear while driving. My pickup was doing this back in 2022. It sat at the dealer for 3 months because it was too dangerous to drive (or sell) and needed a new Lead Frame to correct the problem, but Ford was unable to supply this part. I ultimately had to take it to a transmission shop, where they installed an after market lead frame that fixed the problem at that time (for around $1200). At that time there was a recall for 2015 models and up, but not 2014 models. Recently my pickup began going into safe or limp mode while I was driving, with a big wrench icon appearing on the dash. My mechanic said the engine code indicated the transmission was not communicating with the engine, and that it appeared to be related to this recent recall. Dealership updated the PCM, but this did not fix the problem. Ultimately, had to get a new Lead Frame installed ($1400). Error codes P0721 and P0722 were found, which would seem to apply to the recall. Supposedly the dealership was told that the truck was too old (2014) and and the mileage was too high (102,000) to cover the repair (although, this is a fairly recent recall). Ford customer service told me that the recall only covered the update, not any repairs to fix the underlying problem. Ford will not reimburse me for any of these repairs, but they appear to be related to exactly what the recall was for. Curious what the NHTSA's opinion is. I believe that I put in a complaint with NHTSA for this issue when it first happened. Thanks for your time.

- Omaha, NE, USA

On 1-15-2025, I filed a follow-up complaint number 11636086 regarding the random downshifting of my F150 from the 4th or 5th gear down to 2nd gear while accelerating to get on a roadway or highway. This defect was supposedly fixed at a Ford dealer per recall in July of 2024. As of this writing, my 2014 F150 is continuing to randomly downshift, and I have heard nothing from the NHTSA regarding this safety issue that the recall failed to correct. Ford tells me that the software update should have fixed the issue. Obviously, it did not. What recourse do I have? Please reply to the email address listed on both my original complaint and the second complaint listed above. Thank you.

- Martin, TN, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission experienced rough shifting and unintended downshifting into first gear. Additionally, the transmission inadvertently shifted to fifth gear while idling from a stop. The transmission warning light was intermittently illuminated. The vehicle was taken to the dealer, who updated the PCM software, but the failure persisted. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 13-6-8 (Transmission High Gear Engagement from A Stop); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 130,000.

- Washington, NJ, USA

The contact owns a 2014 Ford F-150. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 24V444000 (Power Train); however, the repair failed to prevent the failure from occurring shortly after the vehicle was repaired. The contact stated that while driving at various speeds, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

- Long Beach, CA, USA

On 7/8/2024 my 2014 F150 was part of Recall 24S37 6R80 to reprogram the Powertrain Control Module to correct the sudden downshifting at highway speed from either 5th or 6th gear to 2nd. The reprogram may have worked for a few weeks. The sudden downshift issue has returned and us getting worse. What recourse do I have with Ford" My truck is not safe to drive. Is Ford now required to replace the Control Module and Module housing in the transmission or am I now responsible for the several thousand dollar repair" Any assistance from the NHTSA will be appreciated.

- Martin , TN, USA

I received the NHTSA letter Campaign Number: 24V-4444 dated June 24, 2024. I took my 2014 Ford F-150 to my local dealer for service along with the NHTSA letter. The dealer told me the POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) was OK and did not need to be changed or replaced. Obviously I'm still concerned that a downshift to first gear could cause a major issue. How would you advise me to proceed? VIN [XXX]. [XXX] [XXX] [XXX] [XXX] January 10,2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Salem, SC, USA

The contact owns a 2014 Ford F-150. The contact stated while driving 55 MPH and approaching a stop, the transmission shifted into third gear. The contact stated that while stopped, parked, or while driving at various speeds, the transmission would unexpectedly shift up or down to third gear. The -??WRENCH Symbol-?? and seat belt warning lights were illuminated. The local dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed and repaired under NHTSA Campaign Number: 24V444000 (Power Train); however, the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

- Baton Rouge, LA, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number:?24V444000 (Power Train). The contact stated that while driving at approximately 35 MPH exiting the highway, the vehicle lost power and stalled. The oil pressure warning light illuminated. The vehicle was steered to the side of the road and inspected. The vehicle was restarted and the failure persisted. The vehicle was taken to the residence but stalled multiple times on the way. Additionally, the contact stated a couple of days later the contact stated that he observed a knocking noise emanating from the engine compartment. The vehicle was then towed to a dealer where it was diagnosed that that the rods were knocking and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Willingboro, NJ, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed and hauling a trailer, the transmission unexpectedly downshifted into first gear. The vehicle was towed to the dealer, who determined that the failure had damaged the engine, and the engine was replaced. The contact later received notification of NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was taken back to the dealer, where the recall repair was performed. The contact stated that several months later, the vehicle made abnormal grinding and howling sounds while driving. The vehicle was taken to Ken Garff Ford Ft. Collins (4809 S College Ave, Fort Collins, CO 80525), and it was determined that the abnormal sounds were coming from the rear differential. The dealer replaced the rear ring and pinion gears, as well as the bearings. The manufacturer was made aware of the failure and reimbursed the contact for the engine replacement. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 95,213.

- Montrose, CO, USA

The contact's daughter owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted and failed to return to normal operation. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission valve body needed to be replaced. The dealer made the contact aware that the failure was associated to an undisclosed recall however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed the dealer statement. The failure mileage was approximately 140,700.

- Shakopee, MN, USA

The contact owns a 2014 Ford F-150. The contact stated while driving approximately 50 MPH, the transmission unexpectedly shifted to first gear. The contact stated that several unknown warning lights were illuminated. The vehicle was previously taken to the local dealer and repaired under NHTSA Campaign Number: 24V444000 (Power Train); however, the failure recurred. The vehicle was taken to the local dealer, where it was diagnosed that the lead frame wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the dealer. The approximate failure mileage was 85,000.

- Warminster, PA, USA

See attached document for complaint.

- Onalaska, WI, USA

While driving at highway speed of 55mph, the vehicle went into limp mode. Large gear icon came on the dash, speedometer went out as well as mileage indicator. The vehicle lost almost all power and started to slow rapidly. Pressing all the way down on the gas made the truck go maybe 30mph as a guess. This was a very dangerous situation as there was no where to pull over and cars were coming up behind me quickly. I finally was able to get off an exit ramp and pull over. After restarting the vehicle it moved properly. I scanned the vehicle and received the output speed shaft sensor fault code P0721 and P0722. There is a recall for this problem, but since I proactively brought my truck into Ford in July, all they did was a reprogram instead of fixing the actual cause of this, which is the lead frame in the transmission. Had I waited to bring my truck in for recall until those codes were thrown they would have fixed it. So now I-??m stuck with a dangerous vehicle unless I pay for something Ford knew was already a problem.

- Allison Park, PA, USA

Bushing that connects transmission gear change that goes from the shifting lever to the transmission had the bushing at the shifting lever disintegrate. This caused the shifting cable to come loose from the shifting lever and therefore once the shifting lever was placed in Park, it was actually not in park. Repair is to replace the bushing in the shifting lever where it connects to the column shifting handle/lever. This could cause the truck to roll back into the street or other cars depending on where it was parked. Total time to repair was about 1/2 hour. Dealer did not have any parts to repair this bushing nor did they have any reports of recalls. This bushing looks very similar the bushing used in the Fusion recall.

- Davenport, FL, USA

It is 2014 F150 platinum it has a recall on the transmission. I took it in. They programmed it. I left with it. It was worse. and said that they had to get my truck was there for over a month and a half after the part was put on it. The transformation was worse now it-??s back in the shop again for another two weeks. They-??re telling me I need a new transmission. Anybody with common sense would know that if you-??re driving 60 to 70 miles an hour and your truck shifts from six gear to first gear it-??s going to tear something up in the transmission. I got it out and it was hard shifting out of first and the second out of fifth and the sixth and reverse was whining. All I-??m asking for is help they want me to pay $6600 for a new transmission that I don-??t have I-??m on disability. Please help

- Weatherford, TX, USA