The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle jerked and the decelerated. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the contact stated that the brakes independently activated, and the vehicle stopped suddenly with the rear wheels locking up. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was recently serviced by the dealer, and the NHTSA Campaign Number: 24V444000 (Power Train) recall repair was performed. The manufacturer was made aware of the failure. The contact was advised to take the vehicle back to the dealer to be diagnosed. The failure mileage was approximately 150,000.

- Independence, KY, USA

My truck software was updated for the recall even though I was having no problems with the transmission. Post the software update I am having problems with jerking in the downshifting of the truck. It is very concerning as it pulls the truck very hard. The software update caused a problem that didn-??t exist until it was done.

- Byers, CO, USA

After having the recall "fixed" my vehicle is driving worse. When stopped waiting for a parking spot, then mashed the accelerator to get into the parking spot, the engine reved up but the truck wouldn't move forward. I had to put the truck in park then turn the engine off then back on before it would move. Later in the day I was at a stop light, then when the light turned and i mashed the accelerator, it crawled through the stop light even though I had the gas peddle mashed all the way down. Also, I have warning lights on that haven't been on before this "fix" and my speedometer works then doesn't work. It will just quit working while driving down the road. It will not work again until I park the truck, then turn it off then back on. I contacted my local Ford dealership, and they said that wasn't their problem. However, it is since my truck had NEVER had issues until they "fixed" the recall.

- Copperhill, TN, USA

My vehicle, 2014 Ford F150, in the months of February 2024, March 2024, with the worst and final occurrence in April of 2024, I was experiencing intermittent downshifting that became more frequent. It occurred at highway speeds and while accelerating from a stop. My safety was put at risk while traveling between 60-70mph on the highway, the transmission had suddenly downshifted to a low gear and caused me to veer into the lane next to me, fortunately I was able to stop, restart, and limp my truck home at about 35mph. I had taken my vehicle to a local, reputable mechanic that has referenced this issue as a well-known problem with the type of transmission on my vehicle. Ultimately, the resolution was a transmission replacement. When the sudden downshifting would happen, an orange wrench would flash for service to be done but would disappear when I would park and restart the engine. I have also enclosed proof of work performed to correct the problem.

- Crown Point, IN, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving approximately 55 MPH, the vehicle downshifted from overdrive to 1st gear causing the rear-end to slide into a nearby ditch. The vehicle ended up in the ditch on the side of the road and had to be towed out of the ditch. The vehicle was taken to the dealer where it was diagnosed that the lead frame connector for the transmission had failed causing the transmission to unexpectedly downshift. The lead frame connector was replaced. The contact stated that the transmission shifted hard, and the vehicle jerked while changing gear. The check engine warning light and the wrench symbol which indicated a failure with either the transmission or throttle body were displayed on the instrument panel. The vehicle was returned to the dealer where it was confirmed that the failure was associated with NHTSA Campaign Number: 24V444000 (Power Train). The contact was informed that the transmission had failed and needed to be replaced. The contact stated that the dealer was in the process of replacing the transmission. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 105,000.

- Willard, OH, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 45-48 MPH and shifting from 5th to 6th gear the rear tires locked up. The check engine warning light illuminated, and the vehicle emitted a loud noise as if the vehicle was downshifting. The contact turned the steering wheel slightly to the right and pulled over to restart the vehicle and regain proper functionality. The dealer was contacted; however, the dealer had not inspected the vehicle. The manufacturer was made aware of the issue. The failure mileage was 81,000. Parts distribution disconnect.

- Bellville, OH, USA

Truck down shifted from 6th to 1st on interstate while going 60-70 mph. Causing my truck to lock up and loose control

- Greenwell Springs, LA, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving at 45 MPH on a two-lane highway, the vehicle seized on low gear and the rear of the vehicle seized. The ABS did not engage to bring the vehicle to a stop, the rear remained seized causing the contact to rear-end the vehicle in front. No air bags deployed. A police report was filed. The contact sustained a fractured finger, head, and back injuries that required medical attention via the hospital. Due to cost, the contact could not continue his medical treatment. The other vehicle was able to be driven from the scene and the occupant sustained unknown injuries that required medical attention but no further information was available. The vehicle was driven home after the crash. The vehicle was taken to an independent mechanic where the frame was repaired and replaced the damaged front end parts. The vehicle was repaired. The contact mentioned that the transmission was previously rebuilt approximately 3-4 years ago with AAMCO due to an undetermined failure with an unexpected downshift into first gear. The vehicle was taken to a dealer where it was serviced for NHTSA Campaign Number: 24V444000 (Power Train). The contact was concerned that the failure would recur. The manufacturer was made aware of the failure and was referred to the NHTSA Hotline. The failure mileage was 150,000.

- Hiram, GA, USA

Went to Grand Prairie Ford in Grand Prairie Texas. The recall was for the sudden downshift to first from any speed. Recall # 24S37 for the 6R80 transmission. Service manager said to not get the recall done as it may have a negative impact on my transmission that would cause....a sudden downshift to first gear. They also did not like the fact that I got upset with them for suggesting not to get the recall done. That would put me in a position of liability in the event of an accident. They then refused to do the recall and said if I did not leave my truck would be towed. They claimed I was too upset... imagine. After they finally agreed to do the recall they stated they were not responsible for pretty much anything that happened after they did the recall. Grand Prairie Ford called me about three hours later and said they were having trouble with my computer. This recall campaign has just started and with over 550,000 affected trucks they should be ready for more upset customers and lawsuits. Poor business practices that border on criminal acts.

- Dallas, TX, USA

I was driving down the INTERSTATE at 68 miles per hour when out of nowhere the truck downshifted causing the wheels to lock up. I was able to maintain control (LUCKILY) after skidding off the road and into the median where AT MINIMUM three complete circles were made. I then called for a tow truck as I did not and WILL NEVER feel comfortable driving this truck again.

- Winthrop, IA, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the transmission while changing gear. No warning lights were illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed but the cause of the failure was not yet determined. The contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train). The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

- Johnstown, PA, USA

I was driving 70mph in the middle lane on the highway and all of a sudden it down shifted resulting in my rear end locking up. I had my three children in the vehicle and the truck gave me no warning signs. I was fishtailing and was extremely lucky we didn-??t crash and I was able to gain control of the vehicle again. I took it to the mechanics shop and they told me it was the p0720 output speed censor circuit malfunction and this was causing misfires in my engine as well in cylinder 7 because of the problem in my transmission. I haven-??t drove the truck since because I can-??t afford to fix a transmission and engine.

- Saratoga Springs, UT, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 55 MPH, the rear wheels seized. Additionally, the vehicle independently decelerated. The contact turned off and restarted the vehicle. The contact stated that when the vehicle was restarted, the system was independently reset. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000. Parts distribution disconnect.

- Glen Rock, NJ, USA

Was driving to work in busy traffic about 55 mph when transmission started acting up like it was slipping in & out of gear. Felt like I lost control of the Raptor F150 so I slammed on the brakes. People were honking at me and driving erratic to avoid me and to go around me after I came to a stop. Eventually everything seemed like it was working fine again after I turned the motor on & off and shifted thru the gears a few times. The same thing happened again on the way home from work. I took it to the Ford Dealer in Temecula CA. They said it would cost me about $15,000 to fix the transmission. I paid about $80,000 for it in 2014 but they only offered $25,000 for trade in value. So I traded it in on a newer Raptor for $97,000. but when I got home I realized they gave me a 6 cylinder so I took it back, they charged me another $188,000 to drive home in a 2024 F250 Shelby the day before yesterday. They never told me my original 2014 F150 Raptor was under a recall and could have been fixed for free. I loved my original 2014 F150 but now I-??m in an expensive truck with $3600 payments probably for the rest of my life. Did I get ripped off when they should have just fixed my truck for free under the recall? Thank you. [XXX] from Temecula INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Temecula, CA, USA

Upon driving down the road the truck will downshift unexpectedly locking up the rear tires, , does this frequently.

- Westfield, PA, USA

Only have 78k miles on this truck. About once every 3 to 4 times I put the truck in reverse or drive, nothing happens and I just sit there. After an average of 3 to 15 seconds, the transmission makes a hard THUD noise and it finally begins to move into gear. The other day I randomly had a -??wrench-?? warning appear as I was going down the highway at 70mph. Once I got home, I shut the truck off, restarted it and the wrench disappeared.

- Rockwood, MI, USA

My Wife and I picked up my granddaughter at her school and I was driving her to our home. My speed was at 40mph in -??drive-?? and all of a sudden it had very hard downshift into what appeared to be first or second gear. -??Wrench-?? icon alighted on driver-??s display monitor. Put shifter into manual and drove about 2 miles then shifted back to drive. Drove truck home and called Dealer. Truck went into shop and was determined output sensor failed. The Lead Frame had to be replaced at cost of $1600. Personal safety was at risk due to amount of traffic on road. However I immediately realized I had a problem and acted accordingly.

- Manchester , CT, USA

The contact owns a 2014 Ford F-150. The contact stated while driving 65 MPH, the contact became aware of a failure with the transmission and the vehicle jerked abnormally. The contact stated that the vehicle also downshifted unintendedly. There was no warning light illuminated. The contact was able to restart the vehicle, but the failure persisted. The vehicle was taken to an independent mechanic however, the vehicle was not diagnosed or repaired. The dealer was contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 150,428.

- West Valley City, UT, USA

Without warning, the transmission on my 2014 F150XLT 5.0 will shift from either 5th or 6th gear down to 2nd gear. This causes the tachometer to nearly red line and a sudden deceleration without warning for drivers behind me by activation of the brake lights. Several crashes have been narrowly avoided at highway speed because of this fault. There are no warning lights or buzzers activated on the dashboard when this sudden downshift occurs.

- Martin , TN, USA

Truck will randomly shift in to lower gears, was going down the freeway at 65 mph and the truck would down shift with out any wearing to 3rd or 2nd gear. This has happen many times.

- Phoenix, AZ, USA