Received safety recall notice 24S37/ NHTSA recall 24V444 for my 2014 F150. Recall appears to address a safety issue resulting in the pickup downshifting into 1st gear while driving. My pickup was doing this back in 2022. It sat at the dealer for 3 months because it was too dangerous to drive (or sell) and needed a new Lead Frame to correct the problem, but Ford was unable to supply this part. I ultimately had to take it to a transmission shop, where they installed an after market lead frame that fixed the problem at that time (for around $1200). At that time there was a recall for 2015 models and up, but not 2014 models. Recently my pickup began going into safe or limp mode while I was driving, with a big wrench icon appearing on the dash. My mechanic said the engine code indicated the transmission was not communicating with the engine, and that it appeared to be related to this recent recall. Dealership updated the PCM, but this did not fix the problem. Ultimately, had to get a new Lead Frame installed ($1400). Error codes P0721 and P0722 were found, which would seem to apply to the recall. Supposedly the dealership was told that the truck was too old (2014) and and the mileage was too high (102,000) to cover the repair (although, this is a fairly recent recall). Ford customer service told me that the recall only covered the update, not any repairs to fix the underlying problem. Ford will not reimburse me for any of these repairs, but they appear to be related to exactly what the recall was for. Curious what the NHTSA's opinion is. I believe that I put in a complaint with NHTSA for this issue when it first happened. Thanks for your time.

- Omaha, NE, USA

On 1-15-2025, I filed a follow-up complaint number 11636086 regarding the random downshifting of my F150 from the 4th or 5th gear down to 2nd gear while accelerating to get on a roadway or highway. This defect was supposedly fixed at a Ford dealer per recall in July of 2024. As of this writing, my 2014 F150 is continuing to randomly downshift, and I have heard nothing from the NHTSA regarding this safety issue that the recall failed to correct. Ford tells me that the software update should have fixed the issue. Obviously, it did not. What recourse do I have? Please reply to the email address listed on both my original complaint and the second complaint listed above. Thank you.

- Martin, TN, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission experienced rough shifting and unintended downshifting into first gear. Additionally, the transmission inadvertently shifted to fifth gear while idling from a stop. The transmission warning light was intermittently illuminated. The vehicle was taken to the dealer, who updated the PCM software, but the failure persisted. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 13-6-8 (Transmission High Gear Engagement from A Stop); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 130,000.

- Washington, NJ, USA

The contact owns a 2014 Ford F-150. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 24V444000 (Power Train); however, the repair failed to prevent the failure from occurring shortly after the vehicle was repaired. The contact stated that while driving at various speeds, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

- Long Beach, CA, USA

On 7/8/2024 my 2014 F150 was part of Recall 24S37 6R80 to reprogram the Powertrain Control Module to correct the sudden downshifting at highway speed from either 5th or 6th gear to 2nd. The reprogram may have worked for a few weeks. The sudden downshift issue has returned and us getting worse. What recourse do I have with Ford" My truck is not safe to drive. Is Ford now required to replace the Control Module and Module housing in the transmission or am I now responsible for the several thousand dollar repair" Any assistance from the NHTSA will be appreciated.

- Martin , TN, USA

I received the NHTSA letter Campaign Number: 24V-4444 dated June 24, 2024. I took my 2014 Ford F-150 to my local dealer for service along with the NHTSA letter. The dealer told me the POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) was OK and did not need to be changed or replaced. Obviously I'm still concerned that a downshift to first gear could cause a major issue. How would you advise me to proceed? VIN [XXX]. [XXX] [XXX] [XXX] [XXX] January 10,2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Salem, SC, USA

The contact owns a 2014 Ford F-150. The contact stated while driving 55 MPH and approaching a stop, the transmission shifted into third gear. The contact stated that while stopped, parked, or while driving at various speeds, the transmission would unexpectedly shift up or down to third gear. The -??WRENCH Symbol-?? and seat belt warning lights were illuminated. The local dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed and repaired under NHTSA Campaign Number: 24V444000 (Power Train); however, the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

- Baton Rouge, LA, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number:?24V444000 (Power Train). The contact stated that while driving at approximately 35 MPH exiting the highway, the vehicle lost power and stalled. The oil pressure warning light illuminated. The vehicle was steered to the side of the road and inspected. The vehicle was restarted and the failure persisted. The vehicle was taken to the residence but stalled multiple times on the way. Additionally, the contact stated a couple of days later the contact stated that he observed a knocking noise emanating from the engine compartment. The vehicle was then towed to a dealer where it was diagnosed that that the rods were knocking and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Willingboro, NJ, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed and hauling a trailer, the transmission unexpectedly downshifted into first gear. The vehicle was towed to the dealer, who determined that the failure had damaged the engine, and the engine was replaced. The contact later received notification of NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was taken back to the dealer, where the recall repair was performed. The contact stated that several months later, the vehicle made abnormal grinding and howling sounds while driving. The vehicle was taken to Ken Garff Ford Ft. Collins (4809 S College Ave, Fort Collins, CO 80525), and it was determined that the abnormal sounds were coming from the rear differential. The dealer replaced the rear ring and pinion gears, as well as the bearings. The manufacturer was made aware of the failure and reimbursed the contact for the engine replacement. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 95,213.

- Montrose, CO, USA

The contact's daughter owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted and failed to return to normal operation. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission valve body needed to be replaced. The dealer made the contact aware that the failure was associated to an undisclosed recall however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed the dealer statement. The failure mileage was approximately 140,700.

- Shakopee, MN, USA

The contact owns a 2014 Ford F-150. The contact stated while driving approximately 50 MPH, the transmission unexpectedly shifted to first gear. The contact stated that several unknown warning lights were illuminated. The vehicle was previously taken to the local dealer and repaired under NHTSA Campaign Number: 24V444000 (Power Train); however, the failure recurred. The vehicle was taken to the local dealer, where it was diagnosed that the lead frame wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the dealer. The approximate failure mileage was 85,000.

- Warminster, PA, USA

See attached document for complaint.

- Onalaska, WI, USA

While driving at highway speed of 55mph, the vehicle went into limp mode. Large gear icon came on the dash, speedometer went out as well as mileage indicator. The vehicle lost almost all power and started to slow rapidly. Pressing all the way down on the gas made the truck go maybe 30mph as a guess. This was a very dangerous situation as there was no where to pull over and cars were coming up behind me quickly. I finally was able to get off an exit ramp and pull over. After restarting the vehicle it moved properly. I scanned the vehicle and received the output speed shaft sensor fault code P0721 and P0722. There is a recall for this problem, but since I proactively brought my truck into Ford in July, all they did was a reprogram instead of fixing the actual cause of this, which is the lead frame in the transmission. Had I waited to bring my truck in for recall until those codes were thrown they would have fixed it. So now I-??m stuck with a dangerous vehicle unless I pay for something Ford knew was already a problem.

- Allison Park, PA, USA

Bushing that connects transmission gear change that goes from the shifting lever to the transmission had the bushing at the shifting lever disintegrate. This caused the shifting cable to come loose from the shifting lever and therefore once the shifting lever was placed in Park, it was actually not in park. Repair is to replace the bushing in the shifting lever where it connects to the column shifting handle/lever. This could cause the truck to roll back into the street or other cars depending on where it was parked. Total time to repair was about 1/2 hour. Dealer did not have any parts to repair this bushing nor did they have any reports of recalls. This bushing looks very similar the bushing used in the Fusion recall.

- Davenport, FL, USA

It is 2014 F150 platinum it has a recall on the transmission. I took it in. They programmed it. I left with it. It was worse. and said that they had to get my truck was there for over a month and a half after the part was put on it. The transformation was worse now it-??s back in the shop again for another two weeks. They-??re telling me I need a new transmission. Anybody with common sense would know that if you-??re driving 60 to 70 miles an hour and your truck shifts from six gear to first gear it-??s going to tear something up in the transmission. I got it out and it was hard shifting out of first and the second out of fifth and the sixth and reverse was whining. All I-??m asking for is help they want me to pay $6600 for a new transmission that I don-??t have I-??m on disability. Please help

- Weatherford, TX, USA

Reference Tracking # 11622306. I purchased my used F150 with 52,956 miles on 1/3/2020. Shortly after, I would occasionally notice an unusual gear downshift. Upon receiving Ford Recall 24S37 (NHTSA 24V444000) update for the powertrain control module, the check engine lite (CEL) came on. I called the Ford Recall ph#, and they told me to continue to work with the dealership that performed the update. Several times I returned to the dealership, they would reset it with diagnostics, yet repeatedly the P0299 code would return each time. Prior to the CEL coming on, the CEL was preceded by a stall on acceleration on small hill inclines, and worsened fuel mileage, and typically after towing my trailer. These things didn't occur before the update was installed. (Attachments)

- Holmen, WI, USA

The contact owns a 2014 Ford F-150. The contact stated that after the dealer had completed the recall repair under NHTSA Campaign Number: 24V444000 (Power Train), the vehicle started to experience transmission shifting failures. The contact stated upon starting the vehicle and shifting to drive(D), the transmission was stuck in first gear. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed; however, the failure recurred several times while driving, causing the contact to pull to the side of the road several times. Additionally, the contact stated that while driving 75 MPH, the vehicle jerked abnormally. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission lead frame failure. The contact was charged a fee for the repair. The vehicle was being repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 141,000.

- Kewadin, MI, USA

My truck is shifting funny at times just want it fixed it-??s 2024 it-??s been long enough I drive on the highway every day.the truck has two recalls seat hardware is faulty and transmission downshift problems recalls issued in 2017 and it-??s 2024 just want it fixed I-??m already stressed enough I-??m sure you understand thanks have a blessed day

- Riceville, TN, USA

The contact owns a 2014 Ford F-150. The contact stated that occasionally while driving at undisclosed speeds, the vehicle lost motive power while depressing the accelerator pedal. The contact stated that the vehicle was repaired under an undisclosed NHTSA Campaign; however, the repair failed to prevent the failure. The contact stated that while driving and depressing the accelerator pedal, the vehicle hard shifted from 1st to 2nd gear. In addition, the vehicle also hard shifted from 5th to 6th gear while driving. The vehicle was taken back to the same local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure by the local dealer. The failure mileage was approximately 178,000.

- Weatherford, TX, USA

I was on the recall list and got my OSS sensor reprogrammed at a Ford dealership in August of 2024. November 6, 2024 I was driving down the FRWY at 65 miles an hour. There was a jolt and RPMS dropped to zero, speedometer dropped to zero yet truck was still traveling at a high rate of speed. My info area just gave blank dashes. It was like the things on my dashboard just stopped registering, and eventually a wrench flashed across the screen. My gas pedal was not responding, and I could not accelerate when I pressed the gas. Luckily I was able to coast off of the FRWY with emerg. flashers on without accident. I had to stop at a red light on service road and after stopping truck did not accelerate at light. I turned off the engine and restarted and was able to slowly accelerate at slow speed to make it home. -?'-?'-?'-?'-?'-?'The next morning I took the truck straight to the dealership (maxing at about 20mph- gas just wasn't accelerating like normal) and was told it needed replacement of the transmission electrical frame. I told them about the recall that I recently had reprogramed (august to November 6). The dealership claimed that the recall update and the transmission electrical frame failure was unrelated. They claimed that the transmission electrical frames commonly went out on these trucks and were a known problem but it hasn't been enough to produce a recall. I had to pay about 2k to get my truck fixed. The dealership said if there ever was a recall then I would be reimbursed for the part. -?'-?'-?'-?'-?'-?'What happened to me on that freeway of not being able to accelerate at all was very dangerous as I could not accelerate at all. It was not safe for me to continue on the freeway (or any road really) as my vehicle basically stalled out on me while driving and would not go at all until restarted. I'm very grateful that I was able to get out of that situation safely.

- Fort Worth, TX, USA