Cam phaser needs replaced. Received Customer Satisfaction Program letter 21B10 in October 2021 which expired on February 28, 2022. At the time I wasn-??t having the problem so I filed the letter away. Berglund Ford has determined my undesirable noise issue is indeed the cam phaser. I need the CSP letter to be reissued with a current date so my truck can be fixed and mailed to my current address please. I understand the same dealership currently has 3 Ford trucks in their service department for the same reason. Why has this issue not been adjusted as a recall instead of a Customer Satisfaction issue? The undesirable noise is getting worse and distracting when I-??m driving. I only have a little under 40,000 miles on my truck and it has been well maintained.

- Roanoke, VA, USA

My cam phasers are starting to go out vehicle has 97,000 miles. Also, the screen display for stereo goes black frequently.

- Oberlin, KS, USA

My engine had cam phasers problems prior to the release of the recall (found here [XXX] ). Approximately 50,000 miles later the problem happened again because the new phasers were the same faulty design as the old ones. The recall fixes the issue with a new design phasers. However due to the way it's worded, Ford refuses to repair my vehicle. There should be a new recall extending the time frame and mileage. Mileage should also be counted between repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Carson, CA, USA

Transmission down shifted into first gear. The tires locked up and the truck began sliding down the highway. I managed to steer the vehicle to the side of the road.I was driving about 60mph down a fairly busy highway. After the vehicle came to a stop it had to be towed to a dealership.

- Breaux Bridge , LA, USA

The codes I uploaded the dealer is telling us that it is now requiring a new engine. All of the issues has an NTHS bulletin and is a recall on the same trucks same year except my Vin is cut off and not included, but is having the same exact issues as the ones in the recalls

- Bargersville, IN, USA

The contact owns a 2017 Ford F-150. The contact stated that while driving approximately 65 MPH, the image of a key was illuminated on the instrument panel. The contact stated that while inspecting the vehicle at the residence, the contact became aware that there was an oil leak on the ground underneath the engine. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that one of the cylinders in the engine was failing and there was an unstated failure within the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,322.

- West Covina, CA, USA

After the vehicle was started, it made a loud fatal noise. When the engine was opened up, it had a broken timing chain and bent valves. Warning lights appeared after the motor quit. The vehicle had only 44,000 miles and was not used roughly. It had the routine oil changes. We contacted the local dealership and was told that it may take more than a year to get a replacement engine and that because it was out of warranty, there was nothing that could be done for us. We have the vehicle in a storage area while we try to decide what to do with it.

- Thief River Falls, Mn 56701, MN, USA

The contact owns a 2017 Ford F-150. The contact stated while driving 35 MPH, the check engine warning light illuminated. Additionally, the contact stated that while the vehicle was parked, he observed a noise coming from the engine compartment. The vehicle was restarted but the failure persisted. The vehicle was taken to a dealer where it was diagnosed that the cam phasers were fractured and needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 36,350.

- Sioux City, IA, USA

rattle during start up. VCT Cam phaser/timing chain tensioner rattle when starting up. Possible loss of oil pressure in the tensioner.

- Bend, OR, USA

The contact owns a 2017 Ford F-150. The contact stated that when the vehicle was started, there was a rattling sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The contact was informed of the Technical Service Bulletin: 23-2143; however, the contact was informed that the bulletin had expired. The contact stated that the vehicle had been taken to the dealer for the persistent failure since September 2022. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under any special programs or recalls. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 72,200.

- Cazenovia, NY, USA

I-??ve taken the truck to a ford dealership and after running diagnostics they-??ve told me they have to replace the whole transmission the problems I reported before they ran diagnostics were that when driving on hills or moving from a stop to get into traffic the vehicle will go from 4th gear to 1st and won't accelerate. When going into reverse it buffers and takes a second to engage in gear. After this happens I'm alerted with "Powertrain system fault" This causes a safety issue for me and others because on hills it won't accelerate and it rolls backwards. From a stop trying to get into traffic it won't move and becomes a collision waiting to happen. Before I took it in to a Ford dealership to look at, these problems became an everyday issue and the problems always happen and I was forced to not drive it to avoid further damage. The only warnings are "Powertrain System fault" No symptoms and first appeared late June of 2024.

- Oregon City , OR, USA

Ford, the dealership, has diagnosed my vehicle with a Cam Phaser Issue. This should be covered under Fords Customer Satisfaction Program #21N03. Unfortunately Ford has outlined that my VIN is not part of this service bulletin even though it is the same 3.5L Eco boost engine outlined in the service bulletin

- San Antonio, TX, USA

The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The vehicle made a knocking sound and then lost motive. The vehicle was towed to the dealer, where it was diagnosed with engine oil pump failure, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 59,296.

- South Jordan, UT, USA

I am writing to formally submit a complaint regarding persistent and significant issues with the cam phasers in my 2017 Ford F-150 3.5 EcoBoost. I purchased the vehicle in December 2022 with 70,000 miles on it. Since then, I have experienced ongoing cam phaser problems, which have led to considerable inconvenience and expense. In February 2023, with 82,000 miles on the vehicle, I took it to a dealership for diagnoses. Unfortunately, this repair was quoted at $8,000. The repair involved: -??Checking engine light diagnosis and verification of cam phaser failure. -??Removal and replacement of timing chains, phasers, chain tensioners, valve covers, gaskets, and other related components. -??Reinstallation and testing to ensure the problem was resolved. I believe Ford should cover these costs since the cam phaser issue is widely known and documented as a design flaw in the 3.5L EcoBoost engines, particularly those produced before 2021. Ford acknowledged this issue and updated the cam phaser design in 2021, but many owners, including myself, have experienced failures despite adhering to recommended maintenance and service procedures. I urge the NHTSA to investigate this matter further and hold Ford accountable for the costs associated with these known defects. Thank you for your attention to this matter.

- Eureka, MO, USA

The contact owns a 2017 Ford F-150. The contact stated that the vehicle made an abnormal rattling sound on cold starts. The dealer was notified of the failure and informed the contact that the failure was related to Ford Campaign Number: 21N03. The vehicle was not diagnosed or repaired. The contact stated that the cam phaser was previously replaced under an Extended Warranty coverage; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.

- West Lafayette, IN, USA

We have purchased this vehicle as a used vehicle and shortly after we purchase, the check engine light came on. We were advised to replace some solenoid(s) on the engine but that did not address the issue. The technician advised that we can continue replacing parts in the engine that would total around $3000 but there is no guarantee that it will address the issue and the most common fix they had was to replace the engine as this seems to be a common problem around F150 owners. We have received a second opinion from a local Ford dealership and they recommended replacing the engine as well which we ended up doing.

- Draper, UT, USA

Engine has began making lots of noises such as ticking and banging. Loss of power when driving the vehicle, extremely high fuel consumption resulting in maybe 10mpg with an 2.7 eco boost engine. Every start up of the vehicle results in large clouds of blue smoke emitting from the exhaust. I believe my engine is having the same failure as the new recall and my vehicle shall be included even though it-??s a 2017. Why is mine not included when all the signs are pointing to the exact same issue. For the exact same engine

- Fredericksburg, VA, USA

After researching, I found multiple videos on YouTube and hundreds of replies saying that people have had the same problem and don't know why there is not a recall on this problem. 2017 ford 3.5L eco boost engine has plastic valve covers that crack and leak oil(dangerous due to flammability). I found this problem since I was researching a vvt solenoid after scanning and finding code p0022. I have not replaced the solenoid due to this problem. If the valve covers keep cracking, this code will continue to pop and it will be an endless loop of replacing parts. Please help. Pictures don't load. Please reach out if you need any additional information or closer up pictures. I can provide anything you need. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Donahue, IA, USA

I have defective Cam Phasers for the second time resulting in rattling on startup. For the first event, the issue was handled under warranty. I understand that the cam phasers have been redesigned and he old design was apparently installed in my vehicle. This repair is extremely expensive and even, Cynthia, the Ford Cust Svc rep stated that this is a very common issue. The second event started [XXX] with about 125,000 miles on my odometer. Ford Case # is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Parker, CO, USA

My F150 has an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheating and cylinder head cracking, and can cause the engine to misfire, suddenly stall, or even catch fire while driving. My truck currently has this issue it have white/gray smoke coming from the exhaust and has a coolant leaking issue causing it to come out of the tailpipe. This is 100% a manufacturing issue. I have always had my maintenance done at the dealership, examples of oil changes, and things like that. I have owned the vehicle since brand new engine issue is at no fault of mine.

- Belleville, MI, USA