Ford, the dealership, has diagnosed my vehicle with a Cam Phaser Issue. This should be covered under Fords Customer Satisfaction Program #21N03. Unfortunately Ford has outlined that my VIN is not part of this service bulletin even though it is the same 3.5L Eco boost engine outlined in the service bulletin

- San Antonio, TX, USA

The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The vehicle made a knocking sound and then lost motive. The vehicle was towed to the dealer, where it was diagnosed with engine oil pump failure, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 59,296.

- South Jordan, UT, USA

I am writing to formally submit a complaint regarding persistent and significant issues with the cam phasers in my 2017 Ford F-150 3.5 EcoBoost. I purchased the vehicle in December 2022 with 70,000 miles on it. Since then, I have experienced ongoing cam phaser problems, which have led to considerable inconvenience and expense. In February 2023, with 82,000 miles on the vehicle, I took it to a dealership for diagnoses. Unfortunately, this repair was quoted at $8,000. The repair involved: -??Checking engine light diagnosis and verification of cam phaser failure. -??Removal and replacement of timing chains, phasers, chain tensioners, valve covers, gaskets, and other related components. -??Reinstallation and testing to ensure the problem was resolved. I believe Ford should cover these costs since the cam phaser issue is widely known and documented as a design flaw in the 3.5L EcoBoost engines, particularly those produced before 2021. Ford acknowledged this issue and updated the cam phaser design in 2021, but many owners, including myself, have experienced failures despite adhering to recommended maintenance and service procedures. I urge the NHTSA to investigate this matter further and hold Ford accountable for the costs associated with these known defects. Thank you for your attention to this matter.

- Eureka, MO, USA

The contact owns a 2017 Ford F-150. The contact stated that the vehicle made an abnormal rattling sound on cold starts. The dealer was notified of the failure and informed the contact that the failure was related to Ford Campaign Number: 21N03. The vehicle was not diagnosed or repaired. The contact stated that the cam phaser was previously replaced under an Extended Warranty coverage; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.

- West Lafayette, IN, USA

We have purchased this vehicle as a used vehicle and shortly after we purchase, the check engine light came on. We were advised to replace some solenoid(s) on the engine but that did not address the issue. The technician advised that we can continue replacing parts in the engine that would total around $3000 but there is no guarantee that it will address the issue and the most common fix they had was to replace the engine as this seems to be a common problem around F150 owners. We have received a second opinion from a local Ford dealership and they recommended replacing the engine as well which we ended up doing.

- Draper, UT, USA

Engine has began making lots of noises such as ticking and banging. Loss of power when driving the vehicle, extremely high fuel consumption resulting in maybe 10mpg with an 2.7 eco boost engine. Every start up of the vehicle results in large clouds of blue smoke emitting from the exhaust. I believe my engine is having the same failure as the new recall and my vehicle shall be included even though it-??s a 2017. Why is mine not included when all the signs are pointing to the exact same issue. For the exact same engine

- Fredericksburg, VA, USA

After researching, I found multiple videos on YouTube and hundreds of replies saying that people have had the same problem and don't know why there is not a recall on this problem. 2017 ford 3.5L eco boost engine has plastic valve covers that crack and leak oil(dangerous due to flammability). I found this problem since I was researching a vvt solenoid after scanning and finding code p0022. I have not replaced the solenoid due to this problem. If the valve covers keep cracking, this code will continue to pop and it will be an endless loop of replacing parts. Please help. Pictures don't load. Please reach out if you need any additional information or closer up pictures. I can provide anything you need. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Donahue, IA, USA

I have defective Cam Phasers for the second time resulting in rattling on startup. For the first event, the issue was handled under warranty. I understand that the cam phasers have been redesigned and he old design was apparently installed in my vehicle. This repair is extremely expensive and even, Cynthia, the Ford Cust Svc rep stated that this is a very common issue. The second event started [XXX] with about 125,000 miles on my odometer. Ford Case # is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Parker, CO, USA

My F150 has an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheating and cylinder head cracking, and can cause the engine to misfire, suddenly stall, or even catch fire while driving. My truck currently has this issue it have white/gray smoke coming from the exhaust and has a coolant leaking issue causing it to come out of the tailpipe. This is 100% a manufacturing issue. I have always had my maintenance done at the dealership, examples of oil changes, and things like that. I have owned the vehicle since brand new engine issue is at no fault of mine.

- Belleville, MI, USA

I am writing to formally submit a complaint regarding persistent and significant issues with the cam phasers in my 2017 Ford F-150 EcoBoost. I purchased the vehicle in December 2019 with 40,000 miles on it. Since then, I have experienced ongoing cam phaser problems, which have led to considerable inconvenience and expense. In February 2022, with 92,000 miles on the vehicle, I took it to a dealership for reprogramming as per Ford-??s Customer Satisfaction Program (CSP). Unfortunately, this did not resolve the issue. The cam phaser problems persisted, ultimately resulting in a major repair on June 17, 2024, when the truck had 134,000 miles, costing $4,100. The repair involved: -??Checking engine light diagnosis and verification of cam phaser failure. -??Removal and replacement of timing chains, phasers, chain tensioners, valve covers, gaskets, and other related components. -??Reinstallation and testing to ensure the problem was resolved. I believe Ford should cover these costs since the cam phaser issue is widely known and documented as a design flaw in the 3.5L EcoBoost engines, particularly those produced before 2021. Ford acknowledged this issue and updated the cam phaser design in 2021, but many owners, including myself, have experienced failures despite adhering to recommended maintenance and service procedures. I urge the NHTSA to investigate this matter further and hold Ford accountable for the costs associated with these known defects. Thank you for your attention to this matter.

- Nocona, TX, USA

The contact's boyfriend owns a 2017 Ford F-150. The contact stated that while driving, there was an abnormal rattling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the turbo needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer again, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was repaired, but the failure recurred. While driving 75 MPH, the vehicle lost motive power and shutoff. The vehicle was towed to the local dealer, where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 83,000.

- San Jose, CA, USA

My F150 has had the VCTS Units replaced four times. Two times at my expense costing me over $2000 each time. Ford fixed the problem under warranty once while it was still under warranty. They also did a reprogram that was to fix the problem but the problem did come back. I have now had to replace the VCTS twice at my expense for a total of four times since purchasing the truck and each time I am told the new parts are the fix. The second problem is the transmission slams out of gear while accelerating to pass other cars. Truck started to jerk and stop and shift sporadically into different gears. attached is one receipt. More are available. I will have one more after today's submission for nearly $2000 is repair for the same fix in under 50,000 miles since the last fix.

- St. Germain, WI, USA

The contact owns a 2017 Ford F-150. The contact stated that while driving at undisclosed speeds, the vehicle unexpectedly shifted into gear without driver input. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who informed the contact that the vehicle was not under recall. The contact stated that a diagnostic test determined that the failure was due to a wheel speed sensor failure. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 24V444000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 107,000.

- Uniontown, PA, USA

The contact owns a 2017 Ford F-150. The contact stated while driving 70 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where it diagnosed that the timing chain and cam phasers had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 110,000.

- Collierville, TN, USA

The Camphasers on my vehicle do not work properly. This component of the engine is vital to acceleration, and if they go out, acceleration is delayed. This makes it very difficult to operate, especially on highways, interstates, and other major roadways. The 2018 Year make of this same vehicle has been recalled for the same issue. Though it is the same engine (prone to the same issues), it is a different year, which means I cannot get my issue fixed.

- Lake Charles, LA, USA

The vehicle engine has a rattle noise ever time its started. It concerns me that it may come apart while driving down the road. Upon checking there are other year models including the 2017 Ford F150 with the 3.5L eco engine that has had recalls, but this vehicle doesnt.

- Manila, AR, USA

The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle, the engine made ticking and rattling sounds. No warning light was illuminated. The vehicle was taken to an independent mechanic and the dealer, where it was diagnosed with a cam phaser and camshaft timing unit failure. The dealer replaced the cam phaser and gasket. The contact related the failure to Technical Service Bulletin: 23-2143 (Cold Start Ticking/Tapping/Rattle with Possible No Restart During Auto-Start-Stop Operation); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 67,000.

- Charlotte, NC, USA

This vehicle has a fatal flaw in the design of the oil pan, that results in consistent leaking regardless of repair that brings up environmental concerns as well as safety concerns in leaving the vehicle stranded in potentially unsafe conditions. Ford has admitted fault with TSB 20-2051 but has made the scope of vehicles far too narrow in order to skirt responsibility for what is clearly a design mistake by engineers at Ford. They further admitted fault by redesigning the oil pan on the 2018+ F150 models, yet refuse to help the majority of 2017 F150 owners not covered by the TSB due to careful wording. The fact of the matter is this issue affects all F150s of this year, and they are refusing to offer any assistance despite my particular truck about to be receiving its 4th replacement pan. I believe Ford should be held accountable for this and a recall be issued so that owners of these trucks are not expected to pay thousands of dollars to continually fix a blatant design error.

- Harrisville, NY, USA

The 5.0 Liter V-8 has defective intake manifold runner valves. This is a commonly known problem. This can cause the engine to quit running and lose power at any time. Ford has not had parts to repair for the past 2 or so years

- Loveland, OH, USA

Camshaft phaser failure. We had code P051B which led to sensor replacement. Shortly after cold start engine rattle. Suspect was cam/phaser from web investigating. At 50k miles this should be covered. Ford wants $6,000 to change VCT, Timing belt & faulty cam phasers. Ford acknowledged in 2021 their fault, but this was never issued as recall. We never got ANY letter from Ford. For people like us that have low miles, ONLY get oil changes at Ford regularly, should not be punished for bad installed parts. Camshaft phasers need to be recalled.

- Oregon City , OR, USA