The contact owns a 2018 Ford F-150. The contact stated that after starting the vehicle, she heard an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 21N03, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 61,000.

- Olalla, WA, USA

The contact owns a 2018 Ford F150. The contact stated while starting the vehicle, there was an abnormal rattling sound coming from the vehicle. The vehicle was taken to the dealer and the contact was informed that the camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The approximate failure mileage was 25,000. The contact stated that the vehicle has all Ford parts yet is not a part of the recall. The vehicle has not been repaired.

- Daytona Beach, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that after driving at an undisclosed speed and arriving at his destination, the vehicle had difficulty shifting into gear and seemed to shift independently. After restarting the vehicle, the vehicle seemed to return to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who determined a failure with the cam phasers. The contact was informed that the transmission needed to be replaced. The contact stated that the cam phasers were replaced two years prior. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to provide any assistance. The failure mileage was 112,000.

- Oak Creek, WI, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound detected. The contact stated while driving at an undisclosed speed, the vehicle was slow to respond. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 58,000.

- Oklahoma City, OK, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" This is the CAM PHASER in the engine that is making noise and most likely will fail. How was your safety or the safety of others put at ris ? The engine can stall out at any given moment with the risk of stalling out in traffic. or even a train track. We use this truck for traveling and it only had 69,000 on it. Has the problem been reproduced or confirmed by a dealer or independent service center? On inspection from our mechanic when we had the oil changed on 7/21/2023 we pointed out our truck made noise when starting the truck.. Later he comfirmed that it was an issue with the cam phaser and maybe our ford was part of that recall. The truck has an apt at the dealership on 8-7-2023 to fix the issue and it will be confirmed my diagnostic software and then fixed for the tune of over $2000 Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No just the Mechanic Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Having loud rattle and clunk when starting approximate on 7/1/2023 while on vacation with the truck. this is CAS44109058W6Z9G4

- Sheboygan Falls, WI, USA

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, there was an abnormal rattling sound coming from underneath the hood of the vehicle. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the cam phaser failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer confirmed that the VIN was not included in a recall. A case was opened. The approximate failure mileage was 69,731.

- Sheboygan Falls, WI, USA

The motor has oil consumption issue. Have been to dealership since right after purchased this. Has been to dealership multiple times for oil issue. Everything has been documented since day 1. Oil dipstick always reading low. This issue has been confirmed from a ford dealership. The dealership has everything loaded into the database

- Sevierville , TN, USA

The Timing chain rattles on startup. According to the dealership, If I do not fix it, my engine will be ruined.

- Honey Grove, TX, USA

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, the vehicle inadvertently shut off. While the vehicle was idling, there was an abnormal knocking sound detected. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the cam phaser needed to be replaced. The vehicle was not repaired. The dealer referred the contact to the manufacturer. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 66,000.

- Winston Salem, NC, USA

The contact owns a 2018 Ford F-150. The contact stated that while cold starting the vehicle, he heard an abnormal sound coming from the engine compartment that went away after driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers, but the vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03, Supplement #1 (Engine). The manufacturer was notified of the failure and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.

- Bixby, OK, USA

The contact owns a 2018 Ford F-150. The contact stated that there was an abnormal grinding sound when the vehicle was started. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer and dealer were made aware of the failure but provided no assistance. The failure mileage was approximately 108,000.

- Hartland, WI, USA

The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, the vehicle was making an abnormal sound. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the cam phasers to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.

- San Angelo, TX, USA

The contact owns a 2018 Ford F-150. The contact stated that during cold starts, the vehicle made an abnormal rattling sound coming from the engine compartment. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The contact was advised by the dealer that there had been a manufacturer Customer Satisfaction Program: 21N03 (3.5L GTDI Engine Cam Phaser Replacement Engine). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 73,000.

- Colorado Springs, CO, USA

The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, he heard an abnormal sound coming from the engine compartment. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired and continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 59,000.

- Hampton, GA, USA

The truck stalled on me 2 times in the last month while running. The engine shuts off for no reason. There is no warning lights on the dash or any signs that something is failing in the truck.

- Round Lake Beach , IL, USA

During steady state low-load extended drive on freeway, engine pushed out oil dipstick and all oil out of dipstick tube with no warning. Engine rattled then seized while on the highway, requiring a tow. There were no warnings prior to the "low oil pressure" light that preceded the engine stopping.

- Toledo, OH, USA

The contact owns a 2018 Ford F-150. The contact stated that there was an abnormal rattling sound coming from the engine while starting the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the cam phasers where defective and needed to be replaced. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 53,000.

- Boynton Beach, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that when the vehicle was started there was a rattling sound coming from the engine compartment. The vehicle was taken to a dealer where it was diagnosed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 79,400.

- Orem, UT, USA

Truck jolts lunges stalls gears slip. Taken in multiple times before warranty ran out dealership could not duplicate. Warranty ran out. Recall suppose to have fixed. Now we are told need a new transmission. Been waiting on response from dealership and ford co. About their help in this situation. No response in 4 days.

- Waycross, GA, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was a rattling sound coming from the engine. The vehicle was taken to the dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

- Lighthouse Point, FL, USA