The contact owns a 2018 Ford F-150. The contact stated that on several occasions while the vehicle was off, the contact became aware there was condensation underneath the front of the vehicle. The vehicle was taken to a dealer where the failure was not able to be replicated. The vehicle was taken to the residence. The vehicle was taken back to the same dealer to be diagnosed and the contact was informed that the oil pan and cooler lines needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure by the dealer. The failure mileage was approximately 20,000.

- Mendota Heights, MN, USA

I own a 2018 Ford F-150 with 56,000 miles, and I have been experiencing serious and unpredictable transmission issues. These problems first started around 48,000 miles, but at the time, I assumed it was normal behavior. However, the issues have progressively worsened, and by 55,000 miles, a wrench warning light started appearing intermittently. Symptoms: -??While driving at highway speeds, the transmission unexpectedly drops from 10th gear to 1st gear, causing a sudden and severe deceleration. -??The gear shifts are jerky, unpredictable, and rough, making it difficult to maintain control of the vehicle. -??The wrench warning light appears occasionally but disappears quickly, making diagnosis difficult. -??No diagnostic trouble codes (D DTCs) are stored or retrieved when scanned at multiple repair shops. -??The issue happens intermittently, making it challenging to replicate on demand. -??Started noticing issues at 48k miles, but they became significantly worse around 50k miles when the wrench light began appearing. -??I called Ford to reset the radio/computer software, after hearing it might help, but it did not resolve the issue. -??The unpredictable transmission behavior causes severe anxiety while driving, as I never know when it will happen again. Attempts to Fix: -??I have taken my truck to multiple repair shops and Ford dealerships, but since no codes are present, they have been unable to diagnose or fix the issue. -??Mechanics have checked for transmission recalls or software updates, but no clear solution has been provided. -??I contacted Ford for a radio/computer software reset, hoping it might help, but this did not fix the problem. Safety Concerns: -??The abrupt downshifting poses a serious safety hazard to myself and other drivers on the road, especially at high speeds. -??There is an increased risk of accidents due to sudden deceleration and loss of control. -??The problem occurs without warning, making it difficult to predict or prevent.

- Phoenix , AZ, USA

The contact owns a 2018 Ford F-150. The contact stated over time upon starting his vehicle an abnormal rattling noise could be heard coming from the engine, and no warning lights were illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that the camshaft phasers were faulty and that they would have to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 113,445. The contact referenced Customer Satisfaction Programs 21B10, 21N03, and 21N08 as probable cause for the failure.

- Phoenix, AZ, USA

This truck was supposed to be recalled under the Transmission recall for 10r80 and I noticed while conducting a decode on the vin number that the type and kind of transmission was never listed so I-??m wondering how many people have been going through the same issues as us and if this will get fixed because our vin is not recalled and it should

- Las Cruces, NM, USA

With 83,000 miles, we checked the oil to discover it was empty. Upon taking it to the dealer, they determined that there was severe scoring due to the known PCV value issue under TSB 19-2365 for excessive oil consumption. Prior to this time, there had been no oil issues with the vehicle. Dealer recommended replacement of the engine. The engine was replaced in August 2024 with a remanufactured engine. The oil was changed on December 5, 2024. From that point to February 25, 2025, the oil was checked periodically with 3 quarts of oil being added over that period of time. We took the truck back to the dealer to check to see why there is excessive oil consumption again. The dealer instructed us that they would need to follow the recommended action in TSB 19-2365 to reprogram the powertrain control module, install a new engine oil level indicator, and change the engine oil. We would then need to bring the truck in weekly for the dealer to check the oil to assess whether there was excessive consumption of oil. We asked why the engine would have been replaced in August 2024 with another engine that had the same problem as the engine replaced. Weren't the corrections done to the engine per the TSB 19-2365? We were told they did not know.

- Fincastle, VA, USA

The contact owns a 2018 Ford F-150. The contact stated that upon removing the engine cover, the contact noticed that oil was leaking from the valve cover gasket. The used car dealer was notified of the failure. The Ford dealer was notified of the failure and informed the contact that it was a known failure. The contact was awaiting a diagnostic test and an estimate from the dealer for the cost of the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 35,000.

- North Smithfield, RI, USA

The contact owns a 2018 Ford F-150. The contact stated that while driving at approximately 40 MPH, the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.

- West Hills, CA, USA

A significant knocking sound can be heard from my truck during cold start and when at idle and remains an issue that Ford did not address as part of their Customer Satisfaction Program 21N03 issued on March 21, 2021. That specific CSP specifically excluded my model (Ford F-150 Raptor) from the program; however, my vehicle exhibits the exact same cam phaser issues and has already been identified by my local Ford dealership as the root cause. I am submitting this request that the NHTSA will require/force Ford to honor their product and fully cover the cost of needed repairs no different than what they did as part of the CSP 21N03.

- Lenexa, KS, USA

Powertrain control module software is faulty, causing improper diagnosis of catalytic converters efficiency. Prompting a check engine light and P0430/P0420 code. I could not pass emissions testing with this code. The Ford dealer made me pay out of pocket to replace catalytic converters ~6 months ago, total cost of $2975.12. The have now addressed that it is unlikely the catalytic converters were faulty, and are offering no reimbursement.

- Littlestown, PA, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The contact stated that the transmission was shifting hard while depressing the accelerator pedal. The contact used a code reader to attempt to determine the cause of the failure but was unable to retrieve a fault code. The vehicle was taken to a dealer however, the cause for the failure was not yet determined. Upon investigation, the contact discovered that the failure was related to the cam phasers. The vehicle was not repaired. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 65,000.

- Albuquerque, NM, USA

My coolant/water housing had an issue and caused a leak by the thermostat and it caused my engine to overheat while I was driving. I had my 10yr old son in the vehicle with me and had I not had the opportunity to pull over into a Walmart parking lot almost immediately in order to get some coolant into my truck, it would have been disastrous. The warning for high engine temperature was the only warning I had as I was unaware that I had any type of coolant leak. This could and may have caused some more damage than just the mandatory repairs that I had to do because this is my mode of transportation to/from work for the Federal Government.

- O'fallon, IL, USA

The contact owns a 2018 Ford F-150. The contact stated that while the vehicle was idling, the contact heard a ticking sound coming from under the hood and noticed an abnormal white smoke coming from the rear exhaust. No warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. Upon further inspection, the VIN was related to Customer Satisfaction Program: 21N03; however, the warranty had expired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

- Scottsdale, AZ, USA

The contact owns a 2018 Ford F-150. The contact stated while the vehicle was parked, there was an abnormal sound coming from the engine compartment. No warning light was illuminated. The contact was notified that the VIN was included in an undisclosed recall. The vehicle was taken to a dealer where it was diagnosed that the cam phasers needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 45,000.

- Hixson, TN, USA

The contact owns a 2018 Ford F-150. The contact stated that while cold starting the vehicle, there was an abnormal rattling sound coming from the vehicle. There was no warning light illuminated. The contact then received a letter from the manufacturer that the cam phasers were defective and would be replaced under warranty. The vehicle was taken to the dealer and the part was replaced. Recently, the contact stated that the failure returned. The vehicle was taken back to the dealer for an unrelated issue and the check engine warning light illuminated on the instrument panel. A diagnostic test was performed, and the contact was informed that the cam phasers were defective; however, the repair was no longer covered under warranty. The manufacturer was notified of the failure and the contact was informed that the initial cam phasers placed in the vehicle were refurbished parts needed to be replaced. The contact was never notified of this and was informed that the vehicle no longer qualified for the repair under warranty. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The approximate failure mileage was 91,157.

- Tremonton, UT, USA

The contact owns a 2018 Ford F-150. The contact stated that upon taking the vehicle to the dealer for regular service, the contact was made aware of a failure with the variable camshaft timing. No warning lights were illuminated. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,000.

- Wolf Creek, MT, USA

Ford F-150 equipped with 5.0L with 68,000 miles has a significant amount of engine oil loss between recommended intervals from the manufacturer. Took vehicle to dealership it was bought from brand new, they confirmed the level. Added oil, then the service department manager said, -??we-??ll have to do the oil consumption test. This is the test Ford recommends on the Service Board and they know about the problem.-?? They will send data to Ford, and Ford will recommend to -??more than likely put a new motor in.-?? Since I-??m just out of warranty, I have to pay over $15,000 out of pocket for a problem Ford knows about.

- Carrollton, GA, USA

The contact owns a 2018 Ford F-150. The contact stated that upon taking the vehicle to the dealer for service, the contact was informed that the dealer observed an abnormal oil leak at the oil pan but provided no specific diagnostic results. No warning lights were illuminated. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.

- Fallbrook, CA, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine. No warning lights were illuminated. The vehicle was taken to a local dealer, where the vehicle was inspected; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. However, the contact was informed that the vehicle was consuming an excessive amount of oil, and the engine needed to be dissembled for a comprehensive diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.

- Camilla, GA, USA

Cold start engine rattle

- Moreland, GA, USA

The Cam phasers on this vehicle are defective. This will be my third cam phasers in less than 3 years. The Cam Phasers cause the emissions to fail and can also cause unsafe driving such as the first time they failed while driving on the highway. I have brought this to the attention of the dealership numerous times and they say they can't duplicate it, even though it makes the noise when turning on the car or idling every time. They finally admitted this past visit to the Mall of Georgia Ford that it is an issue and a known recurring issue with this vehicle. I see the issue reported online, Ford Facebook pages, blogs, etc with thousands of people experiencing the same unsafe issue with both emissions and driving safety. Please advise.

- Suwanee, Georgia, United State, GA, USA