The contact's husband owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The dealer was notified of the failure and diagnosed the vehicle with a defective cam phaser. Upon investigation, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure and confirmed that the vehicle was not covered under the Customer Satisfaction Program. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

- Evans, GA, USA

Formal Complaint Regarding Recall 24E12 and Related Emissions System Failure I am writing to formally file a complaint regarding my recent experience related to Ford Recall 24E12 Powertrain Control Module (PCM) Reprogramming for Emissions Compliance, and the subsequent failure of my vehicle's emissions system immediately following this recall service. The work was performed at Donley Ford 702 Charles St, Galion, OH 44833. On March 12, 2025, I took my vehicle in for the mandated Recall 24E12, which involves reprogramming the PCM to improve emissions component monitoring. Prior to this service, my vehicle exhibited no issues whatsoever, the check engine light was not on, and the vehicle operated perfectly. However, just a few days after the recall service (and with fewer than 5 miles driven post-service), I started my vehicle and was immediately met with a check engine light. I contacted the dealership service department and spoke with a representative who assured me there would be no charge to inspect the issue, given its potential connection to the recall. After I brought the vehicle in, I was texted (not called) and told that my catalytic converter had failed and that I was being quoted $2,446.55 + tax to replace it. I questioned how such a failure could occur immediately following a PCM update specifically targeting emissions system monitoring. The technician immediately denied any connection between the recall and the catalytic converter Given that Recall 24E12 involves PCM reprogramming to improve the detection and performance of emissions-related components, I find it extremely troubling that my catalytic converter failed immediately after the recall service, and that the dealer refuses to acknowledge any possible connection. I am requesting that the NHTSA investigate this matter further to determine, Whether the recall and PCM reprogramming could have caused or accelerated catalytic converter failure.

- Galion, OH, USA

The engine system on this vehicle experienced multiple failures, including severe knocking, power loss, and potential oil-related malfunctions. Despite repeated service visits to the authorized Ford dealership, the problem persisted. The dealership performed multiple repairs, but the issue was never fully resolved. The vehicle has been undrivable for over a year, during which I have had to rely on rental cars, borrowed vehicles, and eventually purchased cash vehicles to commute -?" all while continuing to pay for the truck. This is a severe financial and safety burden for a vehicle sold as reliable. To this day, no clear resolution has been offered, and Ford-??s internal support has repeatedly deflected responsibility or referred me to scripted call center processes. The vehicle remains parked, unable to be driven due to fear of catastrophic failure or causing harm to myself or others on the road. The engine should be fully inspected, and the failure reported as part of a broader pattern I believe exists across other vehicles with this powertrain. There were early warning lights, knocking, and oil issues documented during dealer visits. The dealer acknowledged repeated service cases but failed to offer a true fix or replacement. This is more than mechanical failure -?" it-??s a consumer safety and engineering accountability issue. I urge NHTSA to investigate the root cause and assess whether a broader recall or investigation is warranted.

- Porter, TX, USA

The contact owns a 2018 Ford F-150. The contact stated that while the parked, the contact became aware that there was no oil on the dipstick. The vehicle was taken to a dealer where it was diagnosed that there was piston ring failure and that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

- Pace, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, there was an abnormally loud knocking sound coming from the vehicle. There were no warning lights illuminated. The sound had become progressively louder over time. The contact stated that the failure was related to Customer Satisfaction Program: 21N03. The local dealer was contacted and confirmed that here was no coverage for the vehicle under the Customer Satisfaction Program. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 35,000.

- Northlake, TX, USA

10 speed auto transmission failure

- San Benito, TX, USA

I was stopped at a stop sign and then proceeded to press the gas and turn into the far lane. A quarter to halfway through the turn the engine shut off and I got the message -?? Auto StartStop Shift to P, then Restart Engine-??. Had to put the vehicle in park in the middle of the road and restart the engine. Luckily no one was coming but if there had been I could have been hit.

- Wichita, KS, USA

The contact owns a 2018 Ford F-150. The contact stated while driving at 65 MPH, the check engine warning light illuminated. There was a powertrain and emission failure. The vehicle was previously taken to the local dealer, where the vehicle was repaired under Emission recall 24E12. The vehicle was taken back to the local dealer, where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 119,000.

- Buckhannon, WV, USA

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, there was an abnormally loud sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

- Kissimmee, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine. No warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The failure persisted over time. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related to the failure of Technical Service Bulletin Number: 20-2315. The failure mileage was approximately 144,000.

- Needham, AL, USA

This pickup has been regularly maintained with the manufacturer suggested maintenance. At 86k miles the engine seized while we were traveling down the road.

- Belle Fourche, SD, USA

I had repeated issues with sudden downshifts while driving starting around 80,000 miles. By 83,000 miles it was doing it weekly or more frequently. It would shift down to first gear no matter what gear it was in. I would have trouble getting it to shift back even if I stopped and turned it off or tried the manual-??s -??fix-?? of pressing the brake and accelerator pedals at the same time for at least 30 seconds. I paid $2300 to fix a transmission barely past 80,000 miles. Besides the safety issue, the impact on daily life in general is a mess. Ford should have to recall all recent years and fix or repay the customers like me who had to pay Ford to fix their defects.

- Johnson City, TN, USA

Sudden down shift at highway speeds while pulling a trailer followed by immediate engine oil pressure loss. I got out and checked engine oil level and it was okay also there was no oil leaks. I tried to restart engine and it would not restart.

- Bloomfield, IA, USA

Sudden down shift to second gear at highway speeds while pulling a trailer followed by immediate oil pressure loss.

- Bloomfield, IA, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine. No warning light was illuminated. The contact stated that the failure had been recurring and had progressively worsened upon starting the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

- Fredericksburg, VA, USA

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine. The check engine warning light was illuminated. The vehicle was able to restart and was taken to an independent mechanic, where it was diagnosed that the engine had failed due to excessive oil consumption. The mechanic determined that the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where the same assessment was made. The vehicle was repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 100,000.

- Lucas, TX, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the vehicle for four minutes. The contact stated that the vehicle stalled. The check engine warning light was illuminated. While driving approximately 35-40 MPH, the transmission was shifting hard. The RPM was fluctuating. While parking or driving, the vehicle thrusted forward and backward. The failure persisted over time. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who retrieved DTC: P0019, indicating a camshaft position correlation Bank 2 Sensor B; and DTC: P0025, indicating an exhaust (B) camshaft position timing over-retarded (Bank 2). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 52,000.

- Orlando, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, the contact heard a ticking sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 61,577.

- Mcminnville, OR, USA

My cam phasers are always burning and consuming a lot of oil it also has a ticking sound coming from the engine which Ford says is normal but I don't think it's normal because it gets louder and it happens as I drive all the time. My transmission will automatically slam into a higher gear while trying to accelerate on the highway. Oil is constantly getting into the spark plug chamber even after replacement of seals.

- Woodland Park, CO, USA

The contact owns a 2018 Ford F-150. The contact stated that while depressing the accelerator pedal or the brake pedal, the vehicle jerked abnormally, and the transmission unexpectedly downshifted with the check engine and transmission warning lights illuminated on the instrument panel. The dealer was notified of the failure and the contact was informed that the failure was a transmission failure. The contact was provided with an estimate for a new transmission. The vehicle was not repaired. The dealer referred the contact to the manufacturer, who informed the contact that there were no recalls or warranties on the vehicle. The failure mileage was approximately 165,000.

- Chickasha, OK, USA