The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust. In addition, the contact stated that the engine was running abnormally rough. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with a blown head gasket and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. In addition, the contact was informed that the failure was due to an abnormal oil consumption. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 180,000.

- Greeley, CO, USA

2018 Ford F150 XLT twin turbo 4wd. Since the day I bought it. Nothing but problems with lurching jerking at stops. Clunking when truck is on AND OFF. We have video of it. Pushing gas pedal and truck hesitates before it jumps forward always the transmission been to every ford dealer in our area they refuse to help or say they DONT HEAR the knocking or feel lurching all lies we have had at least 3 close calls avoiding accidents and 2 days ago the truck would not stop the transmission skipped and I hit a deer. My bull bar absorbed most of the impact. The 10 speed transmission is the issue and no one wants to hear it but ford wants $10,000 for a new transmission after I paid $48000 for this truck and it-??s been in the shop half the time.

- Derry, PA, USA

The contact owns a 2018 Ford F-150. The contact stated while driving 75 MPH, the transmission unexpectedly downshifted into first gear. The contact stated that the gears were jumping. The contact stated that the vehicle decelerated to 45 MPH. The check engine warning light was illuminated. The contact stated that the wrench symbol was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 139,600.

- Ferndale, WA, USA

Ford had two recalls on 2018 F-150. My vehicle had both issues and was not part of the recall. They had a cam phaser recall that caused timing chain failure if not addressed and excessive oil consumption recall. My vehicle was regular serviced at Ford and it had a rattling noise which indicated possibly timing chain issue but Ford never mentioned any issues at time of service or any warning lights. The timing chain failed and caused damage tonthe engine. The engine has to be rebuilt or replaced for 10k-12k in cost.

- Conyers, GA, USA

Even with the update to add more oil pressure the camshaft phasers still failed. Happened up in the mountains on vacation. Very large rattle and jerking when first starting the engine. 71,000 miles. All maintenance has been done on time. No warning signs or build up. Ticking time bomb if continued to be driven

- Eagle Mountain, UT, USA

I purchase a 2018 Ford F150 on [XXX]. One week later I am experiencing truck not wanting to shift out of first gear. The shifting is hard and jerking. It jerk so hard that if my son and I didn-??t have our seat belt on we would have hit the dash. It periodically will shift from the 9 gear to 1 then back to 4th & 5th gear. It-??s I almost got slammed by the car behind me. It is scary I took it to a shop and a total transmission replacement needs to be done I reach out the dealership that told me before I purchased it, all used vehicles go through a thorough inspection. I trusted the dealership and purchased the truck. Under further investigation I contacted where the truck was serviced last and they did an oil consumption test because it is burning a lot of oil. The dealership refuses to help. The transmission is definitely a safety hazard I haven-??t even had it a month and I can barely drive it. It my only means of transportation. I have reoccurring monthly doctors appt for my son. It is completely unsafe and can cause a deadly accident for my self and to other around me. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Flint, MI, USA

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact noticed an abnormal rattling sound and the engine ran abnormally rough. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed cam phaser. The contact was informed that the cam phaser needed to be replaced. The vehicle was not repaired. In addition, in September 2021, the cam phaser was replaced under an unknown special coverage program. The failure mileage at the time was approximately 28,000. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under an unknown special program or recall. The contact was advised to contact the NHTSA Hotline to report the failure. The current failure mileage was approximately 60,000.

- Kuna, ID, USA

At 65k miles I have started to experience the dreaded 3.5l cam phaser rattle that Ford initially had a Customer Satisfaction Program on. Ford only repaired vehicles that were making a noise at the time of the program so they wouldn-??t change my phasers even though they knew they had issues. I just got off the phone with ford customer support and even though I-??m within the milage of the initial free replacement they won-??t offer any assistance on the $8k repair.

- Newark , DE, USA

At a little over 56,500 files, the engine started having a load rattling noise during a cold start where the engine has been sitting for a few hours. I dig some Google searches and found that the noise was related to the cam phaser issue associated with Ford's 3.5L Ecoboost engines so I took it to Jim Vreeland Ford in Buellton, CA to get an official diagnosis on July 1, 2025 that costed me $196. The dealer confirmed that the noise is caused by the cam phaser issued that was noted in Ford Customer Satisfaction Program 21N03, which I never received a notification for. Ford apparently issued TSB 23-2143 to address the issue, and I was quoted $3158.07 to address the issue along with $2026.71 for unrelated but recommended components that should be replaced at the same time. I was told that this can lead to catastrophic engine failure if not addressed. Ford is refusing to cover any of the cost.

- Lompoc, CA, USA

The contact owns a 2018 Ford F-150. The contact stated that on several occasions after starting the vehicle, there was an abnormal sound coming from the engine compartment. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 139,000.

- Brooklyn, NY, USA

This vehicle started rattling upon cold start. It has only 43K miles on it. When looking into the situation it has been a defect of this vehicle as well as many other years that Ford has failed to own up to. This rattle is due to a cam phaser pin that breaks loose and can dislodge at any time and cause the vehicle to seize up. Another owner had this happen on the freeway at 70 mph. Ford claims it is -??not dangerous-?? but obviously it is. It costs the owners anywhere from $4500-$6500 to fix. Our local service department advised us they have -??fixed hundreds of these-??. PLEASE STEP IN AND HAVE FORD ACCEPT RESPONSIBILITY FOR THE DEFECT AND CORRECT IT VIA RECALL. This is dangerous and expensive for owners. Thank you!

- Missoula, MT, USA

The cam phasers in the engine have a failure/malfunction and risk of engine damage and performance. No warning lamps are on for the this failure yet, only a very noticeable noise on startups. It has been to a dealership to be confirmed. This is the same known issue as the other 3.5 ecoboost F-150 engines in the 2017 -2018 years, I am not sure what made my VIN not fit the requirements. Bulletins 21B10,21N03,21N08 I believe are all related.

- Lafayette, IN, USA

The contact owns a 2018 Ford F-150. The contact while parked and attempting to start the vehicle, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the valves inside the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 68,000.

- Fort Myers, FL, USA

cam phaser rattle, water pump & thermostat

- Odon, IN, USA

While driving the vehicle it often shifts out of gear. It will hard shift change and not drive, which causes people behind you to have to unexpectedly stop or speed up on you because truck shifts out of gear. Very dangerous situation, and online people often complain about

- Midland, NC, USA

The contact owns a 2018 Ford F-150. The contact stated that while the vehicle was being serviced at an unknown location, the contact was informed that the cam phasers and timing chain were defective. Additionally, the contact stated that the engine made an abnormal sound upon starting the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was made aware of the failure but no assistance was provided. The failure mileage was approximately 69,500.

- Rochester, MA, USA

In November, dealership sends out a tech to perform a PCM Recall on my truck. 110,000 miles and never had a problem with it. After recall, check engine light comes on after less than 10 miles of driving. Tech returns, runs his program and says maybe this will fix it. Less than 200 miles of driving, check engine light comes on again. Third attempt with tech, runs program, says there is nothing he can do. Dealership says there is nothing they can do except run diagnostics for a fee. Contact Ford corporate, they give the same nothing they can do except run diagnostics for a fee. I refuse. No problems at all with my truck until they performed the PCM recall issued by Ford. Just so happens this problem is being reported on Reddit app by several other Ford owners, but -??there-??s nothing Ford can do.-??

- Senoia, GA, USA

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a knocking sound coming from the vehicle before the vehicle stalled. There were no warning lights illuminated. In addition, the contact stated the vehicle was consuming an excessive amount of engine oil. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The contact referenced an unknown recall; however, the VIN was not included. The manufacturer declined to reimburse the contact for the repair. The failure mileage was approximately 136,000.

- Florence, KY, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormally loud rattling sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the cam phasers were defective. The contact stated that a previous campaign (21B10) was performed on the vehicle to repair the cam phasers; however, the dealer acknowledged that the campaign had failed to repair the failure. The contact was then referred to the manufacturer for assistance. The contact was informed that there was no recall or warranty on vehicle. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 48,641.

- Cumming, GA, USA

The contact owns a 2018 Ford F-150. The contact stated that the vehicle was repaired under an unstated recall; however, the contact stated that while the vehicle was parked and running, the vehicle shuddered and there was an abnormal sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken back to the residence, and a dealer was contacted. The contact stated that the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

- Medusa, NY, USA