The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, the vehicle shuddered violently and made an abnormally loud rattling sound. The vehicle was taken to the dealer while it was under warranty coverage; however, the dealer informed the contact that the failure could not be duplicated. The contact stated that the failure had gotten progressively worse. The contact stated that the vehicle failed to start and became undrivable. The vehicle was not diagnosed or repaired. The contact stated that the warranty coverage had expired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000. The VIN was not available.

- Kingston, TN, USA

The contact owns a 2018 Ford F-150. The contact stated while driving uphill with the cruise control activated, the transmission downshifted into first gear and the contact depressed the brake pedal, and the transmission shifted back into tenth gear. No warning light was illuminated. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. Additionally, the contact was informed that the engine oil level was low. The vehicle was not repaired. The contact had not decided whether to pay for the repair. The manufacturer was notified on the failure and informed the contact that the warranty had expired. The contact was referred by the NHTSA Hotline to report the failure. The approximate failure mileage was 93,000.

- Yakima, WA, USA

Oil pan leak. I was informed that this is a chronic issue with this engine due to material and sealant used during manufacturing.

- Louisville, KY, USA

The contact owns a 2018 Ford F-150. The contact stated that when the vehicle was started, the contact noticed a rattling sound coming from the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phaser and the camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact referenced Customer Satisfaction Programs: 21N03 and 21B10; however, the contact was informed that both programs had expired. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 131,550.

- Rochelle, VA, USA

Cam phaser rattling sounds starting the engine

- Surprise, AZ, USA

The contact owns a 2018 Ford F-150. The contact stated that while the vehicle was parked, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the cam phasers needed to be replaced. The vehicle was not repaired. The contact stated that the cam phasers had previously been replaced; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 45,486.

- Lombard, IL, USA

We were driving on the highway when the truck starting jerking/shuttering and losing power. The wrench light came on, we put on the hazard lights and limped off the nearest exit.

- Boulder, CO, USA

Plastic two piece oil pan installed by factory with insufficient RTV resulting in a significant oil leak and possible fire potential as run back of oil reaches exhaust components. Vehicle is well kept and serviced regularly with less than 100k miles. Vehicle is out of warranty and down time is several days for a fix that results in using the same plastic oil pan with an estimate of $1200. Unfortunately this same oil pan will result in a similar leak in the future if fixed. Aftermarket aluminum options are available which result in a much better sealing surface. FORD please fix this issue. Oil leaking from pan first noticed during stops at red lights while idling and smelling burning oil thru vents. Ford dealer confirmed oil pan leak and suggested immediate replacement.

- Cambridge , MN, USA

The contact owns a 2018 Ford F-150. The contact stated while idling and while driving on several occasions, there was an abnormal rattling sound coming from the engine compartment. The vehicle was taken to an unknown dealer, where the contact was informed that the rattling sound was normal. The vehicle was then taken to a independent mechanic, where it was diagnosed that the timing chain assembly needed to be replaced due to a cam sensor failure, and the cam phasers needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 45,000.

- Anchorage, AK, USA

The vehicle will cut off or shut down unexpectedly. This is a safety issue because I could be in traffic with other vehicles when this happens. The vehicle is currently at the dealership and they have quoted $6,000-$8,000 for repairs. No warning, it occured last week. I almost wrecked when it happened. The vehicle was riding rough and then it cut off.

- Blackshear, GA, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the front of the vehicle. The contact stated that while driving at various speeds, the transmission was slipping. There was no warning light illuminated. The vehicle was taken to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 193,000.

- Topeka, KS, USA

The car has very bad cam phasers that are a manufacturing issue from ford. This is causing a lot of damage to the engine and also it has put me in very dangerous situations because of the huge decrease in power when I am exiting into a highway or changing lanes. I have spoke to ford and they did not want to help me especially when they have had multiple recalls for this in the past and even extended recalls. Please help me with this, because it's a big issue and it's a manufacturing problem from ford.

- South Hempstead , NY, USA

The contact owns a 2018 Ford F-150. The contact stated that the engine was consuming an excessive amount of oil per week. The contact stated that one quart of oil was added per week. The contact was unaware of any oil leaks. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that a longer oil dip stick and an engine software update was needed. The vehicle was repaired; however, the oil consumption persisted. The contact took the vehicle back to the same dealer who diagnosed the vehicle and determined that there was damage to cylinder #2. The engine was replaced, and the vehicle was repaired. The contact stated that much later while start the vehicle in the morning and shifting to drive (D), the transmission remained stuck in 1st gear. The contact stated that while depressing the accelerator pedal, the transmission struggled while shifting into, and out of 2nd gear. The contact stated that once the vehicle hard warmed up, the transmission was shifting normally. The contact stated that there were no warning lights illuminated. The contact had taken the vehicle back to the same dealer. The vehicle was diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 77,000.

- Cameron Park, CA, USA

The 2018 F-150 has a huge oil consumption problem, constantly having to add oil after several hundred miles driving the truck, at a minimum a qt at a time. The F-150 10speed transmisson also has a hard shift and jerks while shifting gears, after it warms up it the harshness of the hard shift goes away but still has the hard shifts. There is no warning lights on the dash, and it can be reproduced. Have on several occasions with the hard shifting almost caused several accidents being rear ended due to the truck not shifting out of gears as it should. Along with several times on the interstate after having to stop for other accidents and the truck not getting back up up to speed as it should.

- Lake Butler, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that while attempting to start the vehicle, the vehicle hesitated while starting. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed, and it was determined that the valve body and transmission drum needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V164000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

- St Marys, PA, USA

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine and several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was unofficially diagnosed with failed catalytic convertor sensors, which provided false failure codes. The vehicle was taken to the dealer where it was diagnosed with catalytic convertor failure. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 113,000.

- New Castle, IN, USA

The contact's husband owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The dealer was notified of the failure and diagnosed the vehicle with a defective cam phaser. Upon investigation, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure and confirmed that the vehicle was not covered under the Customer Satisfaction Program. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

- Evans, GA, USA

Formal Complaint Regarding Recall 24E12 and Related Emissions System Failure I am writing to formally file a complaint regarding my recent experience related to Ford Recall 24E12 Powertrain Control Module (PCM) Reprogramming for Emissions Compliance, and the subsequent failure of my vehicle's emissions system immediately following this recall service. The work was performed at Donley Ford 702 Charles St, Galion, OH 44833. On March 12, 2025, I took my vehicle in for the mandated Recall 24E12, which involves reprogramming the PCM to improve emissions component monitoring. Prior to this service, my vehicle exhibited no issues whatsoever, the check engine light was not on, and the vehicle operated perfectly. However, just a few days after the recall service (and with fewer than 5 miles driven post-service), I started my vehicle and was immediately met with a check engine light. I contacted the dealership service department and spoke with a representative who assured me there would be no charge to inspect the issue, given its potential connection to the recall. After I brought the vehicle in, I was texted (not called) and told that my catalytic converter had failed and that I was being quoted $2,446.55 + tax to replace it. I questioned how such a failure could occur immediately following a PCM update specifically targeting emissions system monitoring. The technician immediately denied any connection between the recall and the catalytic converter Given that Recall 24E12 involves PCM reprogramming to improve the detection and performance of emissions-related components, I find it extremely troubling that my catalytic converter failed immediately after the recall service, and that the dealer refuses to acknowledge any possible connection. I am requesting that the NHTSA investigate this matter further to determine, Whether the recall and PCM reprogramming could have caused or accelerated catalytic converter failure.

- Galion, OH, USA

The engine system on this vehicle experienced multiple failures, including severe knocking, power loss, and potential oil-related malfunctions. Despite repeated service visits to the authorized Ford dealership, the problem persisted. The dealership performed multiple repairs, but the issue was never fully resolved. The vehicle has been undrivable for over a year, during which I have had to rely on rental cars, borrowed vehicles, and eventually purchased cash vehicles to commute -?" all while continuing to pay for the truck. This is a severe financial and safety burden for a vehicle sold as reliable. To this day, no clear resolution has been offered, and Ford-??s internal support has repeatedly deflected responsibility or referred me to scripted call center processes. The vehicle remains parked, unable to be driven due to fear of catastrophic failure or causing harm to myself or others on the road. The engine should be fully inspected, and the failure reported as part of a broader pattern I believe exists across other vehicles with this powertrain. There were early warning lights, knocking, and oil issues documented during dealer visits. The dealer acknowledged repeated service cases but failed to offer a true fix or replacement. This is more than mechanical failure -?" it-??s a consumer safety and engineering accountability issue. I urge NHTSA to investigate the root cause and assess whether a broader recall or investigation is warranted.

- Porter, TX, USA

The contact owns a 2018 Ford F-150. The contact stated that while the parked, the contact became aware that there was no oil on the dipstick. The vehicle was taken to a dealer where it was diagnosed that there was piston ring failure and that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

- Pace, FL, USA