The contact owns a 2019 Ford F-150. The contact stated while driving at an undisclosed speed and while at a stop light, the vehicle was shaking abnormally and lost motive power. In addition, the check engine warning light was illuminated. The contact stated that the failure was persistent. The vehicle was taken to the dealer where it was diagnosed with a faulty wiring harness. The contact was informed that the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 58,000.

- Saint Charles, MO, USA

Vehicle shuts off randomly when the StopStart feature is disabled/turned off via button in dashboard. The instrument panel displays message on dash saying: -??Auto StopStart, Manual Restart, Required-?? And -??Auto StopStart, Shift to P, Then Restart engine-?? This often happens in the middle of an intersection where I risk being hit by another vehicle. This has happened on multiple occasions. Dealership was unable to recreate problem so unfortunately nothing was repaired. There are many online forums discussing this very same problem.

- Beachwood, NJ, USA

Truck has 85K miles on it and has a loud ticking noise followed by rattle at 1500 rpms even after timing system was rebuilt. Burnes 1qt of oil every 1000 miles. Entire timing system needed to be replaced due to two faulty chain tensioners. Engine was super clean and had zero oil sludge buildup. Currently having a oil consumption test done. Do have repair order that was done for timing system. No warning lights for failed timing system that popped up. I am able to get the repair invoice if needed.

- Saint Paul, MN, USA

The contact owns a 2019 Ford F-150. The contact stated that while driving at various speeds, the check engine warning light was intermittently illuminated. The vehicle was taken to a local independent mechanic where the catalytic converter was replaced with an aftermarket part; however, the failure persisted. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

- Riverdale, GA, USA

I leased a new 2019 Ford f150 xlt sport package in the fall of 2019. During the first year, I experienced some "choking" of the engine when I would accelerate. Nothing big, but noticeable. I mentioned this experience to the dealer at regular checkups and they informed me that it was "normal" and that if anything was wrong, the computerized monitoring system on the truck would identify the problem. I bought the truck after a 36 month lease. The choking continued to be a regular occurance, especially for the first few miles of a new drive. Around 30k miles, I noticed the issue getting more pronounced. I again asked the dealer about it and they provided me the same answer as before and didn't offer to explore the issue. Between 30K and 50K miles, the issue became more frequent and would impact the truck whether it was warm or cold. But now I experienced a hard shift between 1-3 gears and sometime 3-5-- jerking and slowing and struggling to move to the next gear. It will also bog down at times when changing into the higher gears with no telling when this would occur. Again, I asked the dealer about it, and becuase there was no safety light, they wouldn't do a thing. Over the past month or two, at over 50K miles, the frequency was several times on every drive. It started to jump from 8-1 and back up to 8. It would jerk and slow in high traffic situations, and finally it just would not move into gear at a stop sign at rush hour. I had to drop it into low gears and move to the side of the road after 10 minutes of stoppage; then the check engine indicator finally flashed, after an incident that could have caused harm to me or others. I slowly drove it to my destination. Since then, I have not allowed anyone to drive the truck because it is dangerous to operate. I took the truck to the dealer and they informed me that it needs a new transmission which will be ~$5k

- Bryn Mawr, PA, USA

The Cam phasers in my truck malfunctioned at 72K miles. The failure would cause the vehicle to stall while driving. The dealership replaced them for $4945.26. The dealership would have the broken components. No warning light or malfunction light appeared.

- Syracuse, NY, USA

The contact owns a 2019 Ford F-150. The contact stated that while driving at approximately 65 MPH, the engine began shaking and the check engine and power train warning lights illuminated. The vehicle was pulled over to side of the road and restarted. The vehicle was then parked at the place of employment. The vehicle was then towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 62,534.

- Milton, WI, USA

The vehicle developed a grinding noise in the engine soon after i lost all power and brakes while leaving my driveway i thought I was going to crash into my neighbors fence. I had zero braking function out of no where ans no check engine light, it came back after about 30 seconds being off. Then as I was driving down the road I lost all power and I could not accelerate or anything in the middle of the road again no check engine light came on it was just an instantaneous power loss took about 45 seconds to re-engage. I've lost power on the freeway while driving as well.

- Port Orchard, WA, USA

vehicle started @ around -15 F, drove it for 15 minutes, parked and turned it off. 90 minutes later with temps around -5 to -10 F it would not turn over. Messages on dash included : full accessory power available, and something about a steering assist fault. Jumping battery did not help. Vehicle hauled to shop. Shop disconnected battery and reconnected it and vehicle started. Fault codes were cleared and vehicle ran without creating new fault codes. If this fault had occurred in the middle of nowhere without assistance available the computer going into no start mode when the battery was not dead could easily have resulted in death from the cold weather. The vehicle computer should have a reset option which can be triggered by any operator.

- Coon Rapids, MN, USA

The contact owns a 2019 Ford F-150. The contact stated that during start-up there was an abnormal rattling sound coming from the vehicle. There were no warning lights illuminated. The contact stated that the failure was like the Customer Satisfaction Program: 21N08. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 85,000.

- Bearden, AR, USA

The truck started to have a slight shutter when driving around 80,000 miles. it now shutters all of the time while driving. They trucks shakes. i called my local mechanic and he stated he is having a lot of calls with this make and model truck. he stated that the problem is in the transmission. the inside of the drum that houses the transmission fluid is breaking down the inside and its shredding to pieces. i was informed to call the ford dealership to see if mine was on the recall list but it is not. they acted like there hasn't been a recall for this matter. i have been stopped by random people asking if i was having this problem because them to was having the same issues. i do not feel like we as the consumers should have to pay to have this issue fixed, which is resulting in new transmissions when the problem is because of manufacturing issues. my local mechanic is saying it's costing people upwards of $8,000 to have this fixed and that is unacceptable.

- Kilmichael, MS, USA

The contact owns a 2019 Ford F-150. The contact stated while driving 10 MPH, the vehicle started to make a clicking noise. There was no warning light illuminated. The vehicle was driven to an independent mechanic to be diagnosed. The vehicle was diagnosed with cam riser shaft, timing belt, and sprocket failure. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

- West Melbourne, FL, USA

2019 F-150 with 3.5L GTDI engine. Cam phasers required to be replaced on truck with 52,000 miles on it. Repair bill of $4800. Ford issued Customer Satisfaction Program ("CSP") notices 21B10 and 21N03 for Ford F-150s manufactured between 2017-2020 equipped with the 3.5L GTDI engine manufactured in Dearborn, Michigan or Kansas. A copy is attached. Under these CSPs, Ford paid for up to 100% of the repair cost, plus 1-day rental vehicle, for owners with vehicles with up to 69,999 miles on them. Ford has refused to apply the CSP to my truck, despite it only having 52,000 miles, because they say the CSP did not apply to my VIN. However, my truck is the same make, model, engine type and manufacturing location as identified in the CSP, and I have the EXACT same engine issue as described in the CSP. I did not receive any letter or recall notice from Ford regarding this issue and they expect me to pay $4,800 to get my truck back from the dealership simply because the CSP "didn't attach to my VIN." It's not a coincidence that my truck has the EXACT same characteristics and engine problem as identified in the CSP. But while thousands of consumers with THE SAME TRUCK had this repair 100% covered by Ford, I have to pay $4,800.

- Oviedo, FL, USA

When pressing the gas pedal to accelerate, the truck will not accelerate rather it begins to rev the engine loudly (as if the gas pedal was being pushed while the truck is in neutral) the RPM shoots high to 6-7 (again the truck isn-??t accelerating any faster just loudly revving, ) then the truck jolts as if it has just been rear ended. The shifting is stuttering staying stuck in 3rd and 4th gear severing going back to 1 even at a stop. Vehicle messaging alerted 1/10/25 powertrain malfunction /reduced power. However this issues has been going on and Ford Said it was related to a 4x4 control module which was replaced and yet the issues continue. Brought it back to ford because the problem was not fixed and they are asking for payment of additional diagnostic testing and NOW saying it-??s a transmission issue AFTER saying it was issue with the control module unit. Work was completed 10/2024 at Ford

- Pembroke , NH, USA

Purchased Dec 4, 2019; followed maintenance requirements through BO Beukcman Quality Ford. Oil changes made IAW Ford guidelines every 5000 miles. Oil change was made Nov 23, 2023 at 49,504 miles. Just before next oil change noticed engine knocking on acceleration/deceleration with intermittent check engine light on. Oil changed at 54,226 miles (Aug 22, 2024). Condition mentioned to dealer. Dealer advised engine was consuming oil. There was no visible sign of leaks. Fix -- install new dip stick, reprogram the Powertrain Control Module (PCM). Rationale: Ford TSB 19-2365 Dec 5, 2019 quoted as follows: oil consumption "may be due to high intake manifold vacuum during some deceleration fuel shut off (DFSO) events resulting in oil being pulled into the combustion chamber from the crankcase, valve guides and positive crankcase ventilation (PCV)". Supposedly reprogramming would reduce engine vacuum during DFSO events (note: I noticed knocking on acceleration). At the dealership inquired why Ford did not advise customers of condition. They could not answer my question. My F-150 is a 5.0L V8 and was described by dealer as a Coyote engine. I asked if they had similar maintenance events like mine; answer - yes. I was disappointed; have owned previous F-150s and none "consumed" oil like this -- my previous truck had 150,000+ miles -- no oil burning. The dealer instructed me to bring the vehicle back every 1000 miles to check dipstick for consumption. Returned vehicle to dealer at 55,626 and 56,700 miles. On returns, consumption was noted; they topped off my oil with instruction to return again at 57,626 (current mileage 57,435 miles) This is inconvenient and poses a safety risk to me and perhaps others through engine degradation/failure especially while driving. Believe Ford owes the cunsumer a permanent engine fix. Vehicle is available for inspection NHTSA.

- Saint Louis, MO, USA

Rough idle engine noise at stop, engine stalls out and dies. No check engine lights present, Auto start/stop system light comes on indicating its disabled and to shift to park and restart engine.

- South Charleston, OH, USA

Truck was taken in for cam phasers issues multiple times and said was covered under 21n03. Ford won-??t say why other than it doesn-??t fall in serial number break. 21n03 says there is no sn distinction just has to be made at these plants which mine was. I have been lied to multiple times by ford and have come to them with new information and still told they won-??t even look at case because I have been denied once already. I had to pay 5k out of pocket and cam phasers are now failing again within 90days. Ford is a joke and doesn-??t stand behind what they build. (I AM NOW FULLY AWARE) FORD HAS KNOWN ABOUT THIS PROBLEM AND HAS NOT TAKEN THE SAFETY PRECAUTIONS OR REMEDIES FOR CONSUMERS THAT OWN THEIR PRODUCT TO GET THIS FIXED BEFORE A SERIOUS/DEADLY INCIDENT OCCURS YOU PLEASE INVESTIGATE THIS EXTREME KNOWN PROBLEM BECAUSE AT TIMES I FEAR FOR MYSELF, MY FAMILY AND EVEN THE DRIVING COMMUNITY FOR THEIR SAFETY BECAUSE OF WHAT MY TRUCK MAY DO OR NOT DO WHILE I AM DRIVING THIS UNSAFE VEHICLE IN OUR PUBLIC ROADWAYS/HIGHWAYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Little Rock , AR, USA

component in question is the transmission "10R80". risk is that truck stops or loses speed in the middle of driving. It is especially dangers when going thru a 4 way stop and truck almost comes to a stop because it has no speed and have encounterd close calls to be hit or T boned by other vehicles. Problem has been on ongoing dispute with consumers and Ford about the extreme problems with the transmission that include harsh shifting, jerking, hesitation, constant sudden downshifts, difficulty shifting gears, and even an occasional loss of power while in motion. Other descriptions that I experience is noticeable lurches during gear changes recently purchased this vehicle and I was fully unaware of it problems nor was it mentioned to me by the used car salesman and manager that they had a truck in their lot with extreme transmission problems. First purchased ([xxx]) there was no warning signs but maybe after a month or so is when the truck showed a "wrench" symbol on the dash as to show that there is a problem. But somehow it resets everytime you turn off truck and restart as if showing no problem exists. I have learned to deal with it since than but now it is just getting worse. Have not taken it to the dealership because I am not ready to pay for a problem that (I am now fully aware) Ford has known about this problem and has not taken the safety precautions or remedies for consumers that own their product to get this fixed before a serious/deadly incident occurs you please investigate this extreme known problem because at times I fear for myself, my family and even the driving community for their safety because of what my truck may do or not do while I am driving this unsafe vehicle in our public roadways/highways. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Laredo, TX, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" -5.0 coyote motor oil consumption -1ST INSPECTION BECAUSE WE FOUND-?? OIL CONSUMPTION, FOUND VEHICLE CONSUMED 3QTS OF OIL IN 2,985 MILES. TSB 19-2365 PERFORMED PREVIOUS VISIT. FOLLOWED OIL CONSUMPTION DIAGNOSTICS. ENGINE PASSED CYLINDER LEAKAGE TEST AND COMPRESSION TEST. FOUND ALL CYLINDERS 160-170PSI. FOUND CYLINDER LEAKAGE LESS THAN 5%. LET VEHICLE SIT OVERNIGHT WITH SPARK PLUGS OUT AND INSPECTED VALVES, NO SIGNS OF VALVE SEAL LEAKAGE. DID FIND OIL "WIPING" ON CYLINDER WALLS, INDICATING OIL CONTROL RINGS STICKING IN PISTONS. RECOMMEND LONG BLOCK REPLACEMENT AS SHORT BLOCK IS OBSOLETE -2ND INSPECTION BECAUSE WE FOUND-?? PERFORMED RING GAP MEASUREMENTS AND CYLINDER OUT OF ROUND MEASUREMENTS. FOUND OIL CONTROL RINGS FOR CYLINDERS 1, 3, 4, AND 5 OUT OF SPEC. SPEC IS 0.15-0.45MM. CYLINDER 1-0.48MM, CYLINDER 3-0.53MM, CYLINDER 4-0.48MM AND CYLINDER 5-0.51MM. ALSO FOUND CYLINDERS 3, 4, 6, AND 8 OUT OF ROUND. SPEC IS 0.0005IN. CYLINDER 3-0.0007, CYLINDER 4-0.0006, CYLINDER 6-0.0006, AND CYLINDER 8-0.0006. THE CYLINDERS ON THESE ENGINES ARE NOT SERVICEABLE PER FORD. SHORT BLOCK REPLACEMENT IS NECESSARY. SHORT BLOCKS ARE OBSOLETE FOR THESE VEHICLES, SO LONG BLOCK REPLACEMENT IS REQUIRED. How was your safety or the safety of others put at risk? -My family financially and physically have been put at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" -Check engine light came on July 4, 2024

- Kalamazoo, MI, USA

Engine noise/rattling while decelerating, random rough idle that causes engine to almost stall out and die when taking off from a stop at intersections. No check engine lights.

- South Charleston, OH, USA