The under carriage splash gaurd keeps tearing off and hangs down. This is a widely known issue and presents a fire hazard and road hazard.

- Shakopee, MN, USA

The locking mechanism inside the driver-??s side door was not always working-??it would sometimes lock and Not Unlock and other times just Not Lock. We could sometimes hear the mechanism trying to work, but not. Seemed to happen more on cold weather days. My husband has had to -??crawl out-?? of the passenger side door when he could not get the lock to unlock, nor able to pull it up. He-??s a big man. This is certainly a safety issue. We took our truck to Stokes Hodges Ford in Aiken, on 1850 Jefferson Davis Hwy, Graniteville, SC 29829, to be diagnosed and then repaired by them. They told us they were able to duplicate the problem and to my knowledge, they replaced it with a new part. Not sure what they did with the defective part after they removed it. There were No warning lights to indicate there was a problem with the lock. We have all the receipts from Ford.

- Aiken, SC, USA

I have brought our Truck and our Car to the dealer several times and had other service that I paid for completed and they refuse to perform Recall 20C19 I have attempted to contact Ford and they have refused to respond to my concern.

- Phoenix, AZ, USA

I have a problem with the door sensor, when temperature drops below 60 the system shows the door is open and doesn't let me lock any door even after driving, keeping the lights inside and outside the vehicle to stay on, this lead in few times to the alarm goes off during the night, the problem is that I have 2 kids they always use their seat belts but my little one sometimes put the hand on the door handle so to prevent any accidents I have to use to lock mechanism so the door can only be open from outside, but this is frustrating because I have to disconnect the battery in order to preserve power, seems this is not an isolated incident many people have the same issue.

- Millbury, MA, USA

I took my truck, a 2020 Ford F150 (manufactured 11/19) to the Ford dealership to fix my AC (apparently a failed compressor) and to look at what could be causing a loud screeching noise from underneath the vehicle which began randomly happening a few months back. The truck had also started to lag when changing gears accompanied by a loud clunking sound. This was especially a concern when merging into traffic since the speed wasn't picking up normally. The dealership said I need a new transmission $8000 and a new AC compressor $1800. FOR A 4 YEAR OLD TRUCK!!!!"?" I follow all upkeep such as oil changes and tire rotations.

- Millbrook, NY, USA

I have an actuated door lock on the drivers door for electronic locks. It recently started buzzing and not locking when I lock the doors, all of the other locks work fine. This lock buzzes whether I push the button inside the truck, push the lock button on the fob and also when driving about 5 miles per hour. Again, all of the other locks work as they are supposed to. I looked and asked my dealer about a recall on this issue and there is not one. I have a co-worker who had a similar problem with his ford truck that is a few years older and he received a letter from Ford extending his warranty so the part would be replaced at no cost to him. I am requesting the same thing as mine 2020 Ford has the problem currently and even though I can lock it manually when I use the keypad to unlock the doors it does not work either and I feel this is a safety issue and would like it corrected. I have attached a copy of the letter my co-worker received with the program number included for repair. Regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Eldridge, IA, USA

The contact owned a 2020 Ford F-150. The contact stated that his employees had driven the vehicle to a work site. While at the work site, the vehicle caught fire while the engine was off. An employee stated that flames appeared to have come from the vehicle's dashboard. An attempt was made to extinguish the fire with a fire extinguisher; however, the flames quickly engulfed the vehicle. The fire department was called and extinguished the fire. The vehicle was destroyed as a result of the fire. One of the contact's employees suffered first and second-degree burns to the face. The employee was taken to a hospital where they were treated for their injury. A police report was not filed. The decal from a storage unit was melted, a blinker cover on an RV was destroyed, and several nearby trees were damaged. The vehicle was towed to an independent tow yard where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be inspected; the cause of the fire remained unknown. The failure mileage was approximately 65,000.

- Tulsa, OK, USA

My 2020 Ford F-150 truck was recently serviced with PepBoys when my ABS light came on and another message on the dash that said my brake system has a malfunction along with messages in my FordPass app. It was evening when this happened I immediately took it to PepBoys early the next morning. They took a look at it they thought it was a sensor for the brake area it was not taking so they tried again and it once again still said the same problem. They took a deeper look and checked all tires and came across the rear left side tire upon removing it they were shocked to see that the axel was riding only on the caliber, the lock that is supposed to be on the axel was there but just dangling it wasn-??t properly on where it should have been. They let me know it-??s something rare they don-??t come across it was their first time and definitely could have been a safety issue and could have put my family and myself and other pedestrians around if my axel would have fallen off on the highway or anywhere. I was very concerned and do not feel my truck was put together properly. It-??s only a 2020 and it-??s my family vehicle it does not get driven heavy at all just for pleasure my axel should not be holding on by a string. People should feel confident in driving their vehicles. I have only had this truck for a year and a half it was bought at Shamaley Ford. I did report this incident to them but they don-??t seem to care. I hope this will help anyone else having issues as I believe it could have been a major safely issue.

- El Paso, TX, USA

On or about April 2024, the "check engine" light came on in my 2020 Ford F-150. My vehicle was just becoming due for re-registration. I had the code for the check engine light checked at my parts dealer and double checked at the maintenance facility I was having services done. The check engine code was for the catalytic converter. I had the catalytic converter and O2 sensors replaced at my service provider, the check engine light was extinguished and the codes had been removed, the vehicle emissions no longer reported on the service/inspection station and the vehicle passed the emissions/safety check for re-registration. In less than one month, the check engine light came on again, with the exact same codes that identify the catalytic converter failing. Both the parts dealer and the service provider tell me that it's impossible. Further checking by the service provider with Ford motor Company service center have told my service provider that my vehicle needs to have the onboard computer system erased and re-installed at my cost because only Ford has the program to do it at their service centers exclusively. This problem seems to be appearing with other Ford vehicles of the same year and engine size. I personally stood in line behind another man who was reporting a problem with his vehicle with the check engine light. Jokingly, I made the comment, "It must be a Ford" and he turned around and asked me "How did you know?" His vehicle is a 2020 Ford van that was parked outside next to my truck. It also has a 5.0 liter V8. Currently, I am awaiting an appointment at either Casa Ford or Visa Ford, the earliest opportunity for them to reprogram the onboard computer system.

- El Paso, TX, USA

I-??m trying to get a printout of the recalls for my vehicle.

- Atco, NJ, USA

While driving in the rain, my vehicle had a complete electrical failure. I could not accelerate or even turn the vehicle off. Because of this I could not move my vehicle off the highway. Fortunately I was not hit by the vehicle behind me, and was not in a turn. he Several warning lights came on. After being towed to a dealership, it was found that the factory windshield was leaking into the passenger side area where the Body Control Module (BCM) is housed. This flooded the unit and completely killed the truck. It was surprising to me that rain had the ability to completely render my truck useless. The manufacturer would not cover any repairs as they claimed windshield leaks were a maintenance issue.

- Spring, TX, USA

My 2020 ford truck driver side door locks freeze when temperatures get below freezing. When this happens the door does not open and when I open it from the inside the door doesn-??t latch. I have to use a bungee cord to hold the door closed if I-??m going to use the vehicle. Also the rest of the doors don-??t lock when driving the vehicle. I believe other year ford trucks have had this issue and they also were recalled for a fix. I have had the truck to the dealer several times with no luck. The last time when the truck was under warranty they replaced the door lock actuator which didn-??t help. I believe this is very much a safety issue and I shouldn-??t even be driving this truck but I need it.

- Dassel, MN, USA

Not really a safety issue, but Ford is aware there is a problem with their 10-speed transmissions. When we went in to ask them a question; they TOLD US what we were experiencing, before we could tell them. Ford has a 3 step process to fix. The repair staff told us that the 1st fix never works. The second fix may work. The 3rd fix is another transmission with the SAME possible problem. They have completed the 1st step; but they want the truck for weeks, without a loaner, to see if they can "duplicate" the problem. Clunking and shaking when it shifts. We know they have had "service memos" in regard to the trannies; but why should the consumer be put out if they know there is a problem?

- Stanwood, WA, USA

I've owned this F150 truck since 2020, purchasing it on Memorial Day. However, every year, I've experienced two to three instances where the car suddenly cuts off in the middle of a traffic light, accompanied by a yellow warning sign on the screen. I suspect it has something to do with the Auto Start-Stop technology. The most recent incident (1 month ago) while I was driving toward a traffic light direction that was turning red. I gradually slowed down until I came to a complete stop. When I lifted my foot off the brake pedal, the car simply shut off. This issue has become increasingly concerning, especially since it can occur in unpredictable situations. I'm hoping someone can provide some insight into the cause of this problem and suggest a solution.

- San Leandro, CA, USA

Vehicle trying to shift into4wd while driving causing front bearing to fail Front bearing and 4wd switch changed twice

- Clyde, MI, USA

The ford sync 3 freezes and asks to check for updates. When it checks for updates it states your vehicle is up to date. The sync 3 freezes and all it functions crash. This affects all things the sync controls including the back up camera, navigation, and radio. This has been reported on numerous forums and ford doesn-??t have a fix.

- Bridgewater , NJ, USA

The infotainment system fails to retain configuration settings whereby accustomed -??conveniences-?? have become unavailable such as cell phone hands free operation, back lighting level (nighttime brightness), volume level, audio source, and station presets. The configuration settings occur randomly with each startup of the vehicle and must be re-set in each time or later discovered by the driver while traveling and often lend to distraction and frustration. In reading the Ford F150 Forum online, this is not unique to my vehicle and there are NUMEROUS complaints of this same problem. It is suggested that the problem is either software (Sync 3.4) or hardware (accessory protocol interface module). Some have taken it upon themselves to hack into the system using a rogue interface known as Forscan to correct the problem since Ford is SLOW TO ACKNOWLEDGE the problem. Forscan has vast capabilities that could cause erroneous configuration of anything on the digital communication buses within the vehicle, things set in that could lead to inopportune malfunctions while the vehicle is in operation. There is a possibility that interfacing to the Apple iPhone has caused configuration file corruption (deliberate or accidental). There is also a possibility of APIM chipset failure (deliberate or poor quality). In either case, Ford should have to own up to the problem. It would behoove the NHTSA to investigate this problem for the sake of all motorists.

- Mahomet, IL, USA

The F150 was in a Park position while running in our driveway and lunged forward hitting our 2022 Toyota Highlander causing over $11,000 in damage on bother vehicles. ($1,428.69 Truck/ $9,000 estimate for Highlander). The vehicle was taken to Mooresville Ford on June 21, 2023 (earliest appointment available for this issue) to evaluate and repaired the transmission and transaxle. (Currently a class-action lawsuit was filed (Orndorff, et al. V Ford Motor Company concerning this same issue). We believe either this malfunction caused the F150 to unexpectedly lunge forward or another malfunction caused the F150 to lunge forward. We called Ford Headquarters and was told to file a claim with our insurance company. Very Unresponsive! We recently discovered a recall "where a partially seated clip may allow the transmission to be in a gear stated different from the gearshift position selected by the driver. this could allow the drive to move the shifter to Park and removed the ignition key, without the transmission gear actually being in Park. The vehicle could move unintentionally. (Article by Jimmy Dinsmore, April 7, 2020 in Torguenews.com). Also, in some cases the complainants have reported the gearbox slip and enter Park from Drive, stalling the engine. This issue has also caused the truck to lunge forward, causing unintended acceleration. (Article in Carhp.com March 9, 2022). We strongly believe one of the above named issues caused our vehicle to lunge forward causing over $11,000 worth of damage and would like to be reimbursed. We have had no luck with Ford and would like help from you.

- Mooresville, NC, USA

The Sync 3 system has been rendered useless by recent software upgrade by Ford. Rear camera sporactically remains on when moving in forward direction. Pop-up messages requiring driver conformation occur after vehicle startup. Navigation, phone, radio are all associated with upgrade. Ford has acknowledged problem and stated that they are working on a software upgrade, none is available at this time. Ford will replace the ATIM which corrects the problem. The ATIM will be replaced under warranty. Vehicles out of warranty can have ATIM replaced at owner expense (+$1000). I find the Sync 3 system's random operation a distraction while driving and a safety hazard.

- Marion, OH, USA

Tailgate unexpectedly opens. This has been going on the duration of ownership. Had items blow out. Had the -??fix-?? done on it. 5 days later, tailgate opened again. Again, item blew out. Concerned about this bc it could cause an issue while towing and not allowing vehicle to turn properly due to tailgate hitting trailer.

- Haubstadt, IN, USA