Service vehicle Soon light came on and the problem was that the gear shifter folding mechanism broke. Ford has repaired it at no cost.

- Maspeth, NY, USA

The contact owns a 2023 Ford F-150. The contact stated while driving at an undisclosed speed and depressing the brake pedal, the transmission downshifted unintendedly and made an abnormal loud knocking sound. The vehicle was taken to the dealer to be diagnosed; however, the diagnosis was unknown. The vehicle was not repaired. The manufacturer was notified of the failure and transferred the contact to NHTSA Hotline to file a complaint. The failure mileage was approximately 45,758.

- Spring, TX, USA

The vehicle has had its automatic transmission replaced twice by a ford dealership within a one year period due to mechanical failures within the transmission. The dealership confirmed the same issue both times. Each transmission replacement was new from the manufacturer. The transmission failures caused hard shifting and stalling, which has posed a safety risk. An indicator that the transmission was failing had been the presence of a loud banging/clunking noise when shifting gears.

- Herndon , VA, USA

Driving down the road, a "service needed" code will pop up on the dash. It will then go away. However, in the next few minutes a "Shift Service Fault" will pop up on the screen. I then get a notification on my Ford app that says I have a Powertrain Fault.

- Dudley , GA, USA

Sudden unexpected downshifts to first, third or fifth gear causing sudden deceleration, very high rpm, and tire lockup. Occurred at any speed. Sudden deceleration in traffic. Loss of directional control. No warnings. No alerts. It is not safe to drive. It has been at the dealer for 2 weeks.

- Willow, AK, USA

Transmission harsh shifting, jerking, sudden loss of power, and unexpected downshifts. Goes into power saving mode every time I shut vehicle off. Remote start never available.

- Spring Hill, FL, USA

The contact owns a 2023 Ford F-150. The contact stated that upon starting the vehicle, the "Service Vehicle Soon" message was displayed. The contact used a diagnostic scanner to retrieve DTC: P0929. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the gear shift module (GSM) was faulty and needed to be replaced. The contact stated that the failure had occurred twice, and the GSM Module had been replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 43,000.

- Sealy, TX, USA

I attempted to schedule the fix for this recall and Ford is saying they will not fix unless the axel bolt has already failed. I read the recall notice as Ford will fix the axel regardless if is has failed or not.

- Martin, OH, USA

Per Safety Recall 23S65-S1 - NHTS 23V896 Ford notified the government in 2023 regarding the rear axle hub bolts breaking on F-150's equipped with the max tow package. My 2023 Ford F-150 is configured with the max tow package and has the same exact axle and hub bolt known to failure included in the recall I mentioned. The new replacement axle has a nut on the end to hold everything together so it's very easy to tell the difference. This failure is part(s) specific and my truck currently has the same axle and axle bolt included in this recall that is known to have a failure. I have attached a picture. The problem, my VIN is not part of the recall selection and this is a present safety concern for me and others. I have not had a failure yet but I have not towed with my truck because of this safety concern of a potential failure. Up until recently, Ford's fix for broken axle hub bolts were to replace with the same parts. Ford finally had a replacement axle (new style with a axle hub nut instead of a bolt) manufactured to eliminate this issue. It is a completely different design and uses a nut on the end to hold everything together. This recall needs to expand to include all F-150's that have the same axle & axle hub bolt.

- Schnecksville, PA, USA

The contact owns a 2023 Ford F-150. The contact stated that after placing the vehicle in the park in the driveway, the vehicle started to roll backwards. The contact was able to stop the vehicle. The contact stated that there was an abnormal acid odor near the passenger-??s side rear wheel, and the contact became aware of discolored gear oil and soot on the rim. The contact stated that the passenger-??s side rear axle hub bolts had completely sheared off and detached from the vehicle. The dealer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 23V896000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 30,000.

- Manalapan Township, NJ, USA

The contact owns a 2023 Ford F-150. The contact stated that while decelerating and coming to a stop light, there was a rattling sound coming from the hub cap. The contact pulled over to inspect the vehicle and noticed that the rear axle bolts had detached and was moving around in the hub cap. The vehicle was driven to the dealer who diagnosed that the rear axle hub bolts had detached and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V896000 (Power Train); however, the VIN was not included. The vehicle was not repaired due to the parts being on backorder. The dealer informed the contact that they were informed to prioritize the vehicles included in NHTSA Campaign Number: 23V896000 (Power Train) by the VIN. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 30,000.

- Verona, NJ, USA

The contact owns a 2023 FORD F-150. The contact stated that the Pre-collision Alarm Sensor Default was displayed. The vehicle was taken to the dealer, who replaced two sensor cables. While driving at approximately 35-40 MPH, there was a sudden winding sound coming from the bearings, which could be heard underneath the hood. The vehicle was returned to the dealer, who replaced the alternator, and while repairing the vehicle, the dealer noticed that the idler pulley had failed. The idler pulley and serpentine belt were replaced. After having the vehicle repaired, the driver-??s side seat cushion started deteriorating. The vehicle was taken to the dealer, who replaced the driver-??s seat cushion. The contact smelled burning transmission fluid entering the cabin of the vehicle. The vehicle was taken to the dealer who diagnosed the vehicle with transmission failure. The final decision for the repair was not yet provided. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

- Boerne, TX, USA

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, there were a rattling sound and grinding sounds coming from the drive train of the rear axle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 16,100. VIN tool confirms parts not available.

- Wilmington, NC, USA

My 2023 Ford F-150 3.5 eco boost with 35,000 approx. started having issues about 2000 miles ago with the transmission. It tends to slip gears between 3-4, 4-5 and 9-10. Sometimes it isn-??t bad but other times it feels like the transmission is going to drop out from the truck. I also have an issue where the truck shifts into neutral while driving but still displays it is in drive. This doesn-??t happen often but 4 times now in 2,000 miles. When this occurs I can-??t put the truck back into drive and go, I have to stop, turn off the engine and wait from 5-10 minutes before I can drive away. When these issues occur there is no check engine light and the dealer said there are no snapshots recorded.

- Dividing Creek, NJ, USA

The engine and/or power train malfunctioned, rendering the vehicle difficult to bring to a stop. The longer than normal stopping distance carried the vehicle past the stop line, crosswalk and into the intersection of a crossing roadway. Anyone in the crosswalk or vehicle in the crossing roadway in the path of the vehicle would have been impacted. By placing the gear selector into Neutral, the vehicle was finally brought to stop. It is at this point I noted the tachometer read approximately 3500 RPM then slowly reduced to normal idle RPM. These aforementioned symptoms have not recurred since. The incident was brought to the attention of the manufacturer who referred me to the service department (local Ford dealer) who, in turn, did not identify any malfunctions. Service instructed me to monitor the operation of the vehicle and advise them of any problems. No malfunction codes/warnings/lights were present immediately before or after the incident.

- Aiea, HI, USA

The contact son owns a 2023 Ford F-150. The contact stated that on several occasions while her son was hauling a boat and driving approximately 5 MPH, the brake pedal was depressed, the transmission downshifted hard, and the vehicle jolted forward. The vehicle was taken residence. The vehicle was then taken to a dealer however, the failure could not be duplicated. The contact stated that prior to the unexpected downshifting, while the vehicle was parked, transmission fluid was leaking from the vehicle and was seen on the driveway. The vehicle was taken to the same dealer however, the failure was not duplicated. The contact stated that three days later there was transmission fluid on the driveway again, and the vehicle inadvertently shifted into 4WD while driving. The vehicle was taken back to the same dealer and the contact was informed that the transmission needed to be replaced. The manufacturer was notified of the failure and case was filed. The failure mileage was approximately 3,828.

- Columbus, GA, USA

rear axle shaft/hub broken. Rear differential leaking

- Walnut Grove , MN, USA

Down shift to a very low gear at times 60 mph downshift to second gear

- Obetz, OH, USA

The contact owns a 2023 Ford F-150. The contact stated that while driving at various speeds, the vehicle experienced a loss of automotive power and independently shifted into park(P). Several unknown warning lights were illuminated. In addition, the contact stated that the vehicle failed to restart for several minutes and was unable to shift of out park(P). The vehicle was previously taken to a local dealer and the engine control module was repaired; however, the failure persisted. The vehicle remained with the dealer for additional diagnostic testing. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

- Altoona, IA, USA

See attached document for complaint.

- Appleton, WI, USA