The contact owns a 2012 Ford Focus. The contact stated that the transmission slipped into neutral without warning while driving various speeds. The failure also occurred when placing the vehicle into park. In addition, the vehicle continued to roll while in park and jerked when applying pressure to the accelerator pedal. The vehicle was taken to crest Ford (22675 gibraltar rd, flat rock, mi 48134, (734) 782-2400) where it was diagnosed that the clutch and seals needed replacement. The manufacturer was notified of the failure and informed the contact that the failures would not be covered under warranty. The contact found a letter online stating that Ford would cover all transmission defects for the vehicle; however, Ford refused to honor the letter due to the contact not honoring the July 19, 2019 deadline. The contact disputed that claim, stating that she called Ford to make an appointment two weeks prior to the deadline. The contact had an open case with the Ford manufacturer (case number: Cas-22244671-K7C0K9) regarding this issue. The vehicle was not repaired. The failure mileage was 20,000.

- Rockwood, MI, USA

The contact owns a 2012 Ford Focus. The contact stated that the vehicle failed to shift out of first gear and failed to start. In addition, the check engine warning indicator illuminated. The vehicle was towed to an independent mechanic who stated that the transmission control module needed to be replaced. The contact called mac haik Ford (R0333 katy fwy, houston, tx 77024, (713) 932-5000). The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: Cas-2244251-N1M5D1. The contact was informed about the extended warranty. No further assistance was provided. The failure mileage was 123,000.

- Houston, TX, USA

My wife purchased her Focus new in 2012. We have raised concerns about transmission issues ever since, always being told there was nothing wrong. Finally, the transmission went out. We had it towed to the dealership and have been told that our car doesn't qualify for the extended warranty because something broke before the covered piece. While thinking over our options, an article came out in the detroit free press related to this very issue. The dealership has asked their local rep to get ahold of me. He has not and is now ignoring voicemail and email messages from the dealership. I have called Ford directly and was told I would get a call back. I have not heard from them after 2 attempts.

- Lansing, MI, USA

Ford will not repair the transmission clutch for no charge. Drops out of gear, shudders, stalls in motion, city streets, turning and highways. Have asked several times in the past to repair. Needs a recall on vehicles.

- Oklahoma City, OK, USA

The vehicle shudders from a compete stop or accelerating this has happened since purchase of the vehicle. Most recently the car will accelerate when driving or in worst cases while braking. The vehicle has ramped up to 6000rpm while braking going down hill. Upon contacting local Ford dealership about the unintended acceleration, they stated they had not heard of this issue before. Advised me to stop driving the vehicle and have it towed to their facility.

- Danielsville, PA, USA

We began experiencing transmission "slipping" about 2 years ago, around 120,000 miles. The car shudders at lower speeds and when you go to accelerate from a standstill, it shakes like the car is going in and out of neutral. We looked up the issue and it appears to be a big problem for Ford everywhere but we were told we were out of warranty. The dealer offered to do a transmission fluid flush to see if that would help, but unfortunately it didn't. our next step would need to be a new transmission. We recently took the car back in to the dealer because we had seen a memo from Ford that they were fixing cars like ours if they showed up to a dealer between 7/12-7/19. We took the car in on 7/19. We called Ford customer care (as directed by the dealer) to open a case # so the dealer could perform the special repair and still get paid. They denied the dealers request to fix the car and I had to call Ford customer care back to ask about the memo that said they were fixing cars that showed up between 7/12-7/19. I told them it had been dropped off and the repair order opened on 7/19 to which they said I was out of warranty. I continued to ask about the memo the dealer had shown us, but instead they continued to simply say I was out of warranty. Now, after several calls to the Ford customer care team, they say they don't have an answer yet but the supervisor will call me back in 2-3 business days. The car is still at the dealer and I haven't had a car for almost a week, as they have not been instructed to fix it yet by Ford. The dealer has been very nice and helpful throughout the whole process, but Ford has been incredibly frustrating and won't follow through on the original promise they showed the dealer in the memo. Every time I call they act like they never sent that memo.

- Portland, OR, USA

The contact owns a 2012 Ford Focus. While driving various speeds, the vehicle jerked, lunged forward, and lost power without warning. The contact exited the vehicle and pushed it over to the shoulder of the road. The contact attempted to restart the vehicle and it turned on, but was towed by aaa to butler county Ford (400 S main St, butler, pa 16001, (724) 287-2766). The dealer diagnosed that the control module failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure and provided case number: Cas22179536. The manufacturer also extended the warranties until 150,000 miles. The failure mileage was approximately 91,000.

- Butler, PA, USA

Vehicle shudders and makes noise at low speeds on braking. Occasionally shudders on acceleration from stop. Previously replaced clutch and tcm for similar issues, now advised that transmission needs replacement also. Handles steady interstate speeds fine, but speed changing results in vehicle losing responsiveness. City driving/turning affected as well.

- Hiawatha, IA, USA

Vehicle is shuddering, stalling, and refusing to accelerate under power

- Houston, TX, USA

Ford Focus transmission jerks and shudders while moving and while accelerating. Have had multiple repairs with no fix. Have had car stall in the past while trying to accelerate on a city street while traveling at ~35 mph. It felt like transmission went to 6th gear instead of 2nd and stalled the engine. Problems started immediately after purchase, ~February 2012 still have car now and still doing the shuddering and jerking while driving. Problems started new ~100 miles currently at ~85000miles

- Summerville, SC, USA

I purchased the Ford Focus on 05/18/2011. I returned the car to jim snead Ford, waynesboro, va on 07/06/2011 as the transmission was slipping, the car was bucking, hesitating on acceleration at full stops then jumping into intersections. The mechanic agreed the Focus was shifting hard, attempted to fix it, could not after following the Ford hotline. It still shifted harder than expected. The mechanic decided to drive another new Focus off the lot and wrote on my service invoice that the new car off the lot drove as rough as my car. The Focus continued to be a dangerous vehicle jumping, bucking, hestitating then jumping out into traffic and I continued to take it back to Mr. Snead who stated it was my driving, not the Focus. I took that Focus in almost every other month w/ the same complaints about the transmission for 2 years 2 months only to hear it was my driving, not the car. Finally, the car was scaring me to death and I feared for my life and my two children that also drove the Focus. I finally took it back to jim snead on 08/09/2013 after owning the new car for 2Y & 2mo to trade it in for something safer. I paid $24,652.25 for that brand new Focus and jim snead gave me a trade in value of $961 for a much safer car he said. I bought a brand new 2014 fiesta (yes, another nightmare from hell). I thought Mr. Snead was a friend, a reputable business man. I bought 2 used focuses from him since the early 2000S & they were fine. Mr. Snead knew my husband was ill in 2003 & I became a widow w/ two kids to raise. Mr. Snead and Ford knew about those dangerous vehicles and furthermore, in 814 days of ownership I lost $685.55 per month in depreciation and payments! I was a teacher for heaven's sake w/ his wife, Mrs. Snead. He knew I did not have money to burn. Next up--the Focus I bought after trading in the Focus.

- Roseland, VA, USA

2012 Ford Focus titanium dps6 equipped clutch shudder instances and tcm failure -- 2018 acceleration is unpredictable. Before warranty repair, the car would have noticeable lag when accelerating from a stop. This has led to several dangerous situations where the car is expected to accelerate, but instead slowly crawls and shudders. One instance included turning left onto a highway from a stop. The car bogged along for roughly 3 seconds and almost caused a collision with an oncoming semi. When the accelerator is pressed, the car should accelerate as expected; it should not shudder or rev as if in neutral. When attempting to turn right onto a frontage road from a stop, the car slammed into gear mid-turn causing a tremendous amount of wheel hop, jerking the car towards the curb. Another instance was in a residential area. Accelerating from a stop sign at a T-intersection (cross-traffic does not stop), the car crawled forward and revved as if in neutral; no acceleration occured for several seconds. This almost caused a collision with another vehicle; there was plenty of time for a functioning vehicle to pull out onto the road safely. The latest occurence was in a parking lot. Turning left out of a parking lot lane, the tcm failed and the car lost power in the middle of an intersection.

- Kyle, TX, USA

The car vibrated vigorously when accelerates from a complete stop, followed by sudden accelerations when switching gears. The car had only 28K miles on it when this happened.

- San Diego, CA, USA

The car jutters upon acceleration with the changing of gears. When attempting to pass cars, the transmission slips and takes a second to get into gear and begin accelerating. Problems gaining speed to merge with highway traffic. Getting much worse by the day.

- Neosho, MO, USA

Transmission bolts foward and also lunges at low speed. Was parking on a street almost hit a car because it bolted foward

- Greenup, KY, USA

I have stalled in an intersection before with oncoming traffic. We are scared to drive it and it is my only car. My children were in the car when we stalled in an intersection. It continues to stall or almost stall daily, it seems to lose power and then speed up. It also just stalled entirely one day while driving and then we have over $1,000 in bills from our mechanic. All of these incidents occurred while the car was in motion. It has happened on local streets and while turning. Also I just 7/23 as a date, but this happens daily

- North Bend, OH, USA

Since acquiring the vehicle new, I have brought the vehicle in several times with transmission complaints. Each time I was told "that is how the transmission is supposed to work" or "your transmission is off because you let someone else drive the car and it has to readjust" or "you must have made a quick acceleration". the transmission often loses power when shifting and grinds after switching gears. I feel as though Ford knew there were problems but tried to ease my worries by offering an extended powertrain warranty, which does nothing to fix the issues that I am having. The date below is the first time of many that this has happened.

- Griswold, CT, USA

Ford has already replaced the transmission under extended warranty, as well as replacing the tcm. But I continue to have issues. Car shudders dramatically under initial acceleration, especially when making turns. Transmission sometimes does not engage under initial acceleration, causing the car to surge forward when it does engage. The Ford Focus has slipped into neutral when accelerating, especially when going through a wide turn at low speed and then pressing on the gas pedal. I have no faith in this Ford Focus when making turns, and will not conduct a turn that requires pulling out into oncoming traffic and relying on the car's (in)ability to accelerate to avoid impeding that oncoming traffic.

- Columbiaville, MI, USA

Dual clutch transmission in my car experiences shift hesitation, shaking when launching from a stopped position, and major transmission shuddering. Reverse gear also fails to engage randomly. Seems as though transmission torque dispersion is improperly functioning. Dangerous when pulling out into traffic lanes. Excessive transmission vibration while vehicle is stationary. Other issues occur while vehicle is moving on city and highway roads. Thank you for your help!

- St. Louis Park, MN, USA

I own a 2012 Ford Focus which has had been to fairway Ford in placentia for the transmission recalls. The transmission slips, drops and lunges forward even after numerous updated programs. I have also had the fuel pump replaced and fuel tank as both were defective.

- Placentia, CA, USA