Occasional and unexpected roll-back on inclines. Occasional and unexpected lack of acceleration when acceleration is required. Severe judder as the automatic transmission shifts between first, second, and third gears (occurs only after the car has been driven 5-10 miles). The car is fitted with a 6 speed automatic/manual transmission. The problems appear to be getting worse.

- Long Beach, CA, USA

While leaving the parking lot of a store to enter highway, my Focus started sputtering and then shut completely down leaving me and my two children stranded in the road. We got help to push it out of the way when attempted tries to start didn't work. A tow truck came when called and took it to our Ford dealership here who just called (24 hours later) to tell me they "think" there's a problem with the fuel pump. I have had continual problems with the transmission as well, this car rolls back on even the slightest hill, has caused some close calls when vehicles are close behind me. I am a working mom with a non-working vehicle for at least the week.

- Jasper, TX, USA

2012 Ford Focus, automatic trans. The clutches disengaged during acceleration, this time while making a left turn in front of oncoming traffic. Check engine light came on. Then the car has erratic shifting, clutches engaging and disengaging while driving, high rpms. This time taken to dealer for same issue.dealer reprogrammed the control module again. There are many complaints about the trans on focusfanatics.com.

- Warren, MI, USA

I noticed the transmission wasn't shifting correctly and it was hesitating. This happened often and finally I was stuck in the middle of an intersection twice on the same day and the car would not shift into second gear and began shaking and making a knocking noise. This could have caused a huge accident. I don't understand why Ford has not done a recall on this car. I was told my transmission has extensive damage and the part that needs to be replaced was on backorder and could take a few months. I was also informed that I am number 1900 on the waiting list for this part in my region. I asked if I could trade my car in for another model of car at the same cost and they said they would only pay me $14,000 for my Focus. So basically my car depreciated $10,000 in 4 months and Ford will not do what is right and replace the car for me and take the loss. I'm extremely disgusted that Ford was even selling these cars when they knew there was a problem with the transmission and even more so that they will not fix the problem.

- Acworth, GA, USA

The contact owns a 2012 Ford Focus. The contact stated that after having a manufacturer's recall performed on the vehicle for the gear shifter, the vehicle failed to shift into gear. The contact mentioned that the vehicle started to shake violently and started to make a loud noise. The vehicle was taken to the dealer. The technician stated that the shifter needed to be reprogrammed. The manufacturer was made aware of the failure. The vehicle was not further repaired. The failure and current mileage was 35,000....updated 04/25/13 the consumer stated the vehicle had been reprogrammed twice and the failure was still not corrected. The consumer traded in the vehicle.

- Port Norris, NJ, USA

My Focus shutters while trying to move through first gear. Before second gear engages, first gears feels as if it was slipping. I brought this to the attention of my dealer within the first month and they told me it needed to brake in. After bringing it in several times, they performed a 12B37 update, a full PCM re program and ended having to replace the entire gear box because a seal ruptured. All of this in three separate occasions this last attempt fixed it, but the problem returned. I issued Ford a last attempt request and just picked up my car. The field supervisor states that he noticed the shuttering, but that it was normal for my vehicle. Well, if the same issue persists and it was fixed last time by replacing seals and the gear box, how could this be normal for my car? I will be seeking legal assistance from this point forward and will be initiating a BBB autoline mediation request.

- Miami, FL, USA

The car is equipped with a 6-speed dual clutch automatic transmission. While under heavy braking the car began to stall. The result was the brake pedal losing power assist from the engine. Then because the engine was trying to recover from the near stall, I was unable accelerate to avoid an oncoming car. The engine did recover, but it took several seconds (and a lot of bucking and sputtering) before I was able to move the car after coming to a stop. The week prior, I had the car in for service at a local Ford dealership because the car would shudder during acceleration. The dealership reprogrammed the transmission and the problem is still there, but less noticeable than before being serviced. This new issue with stalling under heaving braking did not occur prior to the servicing. After the near accident, I wanted to know if the problem was a fluke or if it would happen again. I have found that I can recreate the issue almost every time the car nears a stop under heavy braking. The car is scheduled for service for this issue.

- Lexington Park, MD, USA

I have reported to the dealership several times about the jerking and stalling when I take off and attempt to accelerate. They reprogrammed the transmission module, but it still does it.

- Dublin, GA, USA

Just like everyone else, the car stutters and hesitates to accelerate at slow speeds. The transmission feels as though it is going to fall out of the car. I have taken it to the dealership, and the "reprogrammed" the transmission. They said it could take up to 2 weeks for the car to relearn my driving habits. It has been 2 months, and the car continues to stutter and shake.

- Williamsport, IN, USA

My vehicle transmission was reflashed at the dealership due to hesitation, stuttering, and other issues at low speeds. This occurred after about 1000 miles (dealer said it would have to re-learn my driving habits). I was trying to cross an intersection and car almost stalled out, bucked, and barely made it across the intersection. Vehicle is still have issues at slow speeds and initial acceleration. I took vehicle in again, and was told that is just the way these cars work and nothing they could do.

- Garner, NC, USA

I was pulling out of the cafe by my home. When I had a chance to pull out I stepped on the gas pedal. At this point the vehicle stalled then took off like a bat out of[xxx]. even leaving tire marks. I almost hit two on coming cars due to the hesitation then the lift off. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tulsa, OK, USA

The new vehicle was purchased on 9/3/12. Calls to the service department began on 9/5/12 for complaints of 'bucking and jerking' of the car in low speed shifting. The car was accepted on 9/8/12 for repair of multiple paint chips on the front of the car and for evaluation of the shifting irregularities. Upon delivery of the car (53 odometer miles) the customer was informed that the paint chips had been repaired and the transmission computer was reset. The computer reset was not recorded on the service agreement for that date. On 12/5/12, the car abruptly stopped accelerating and metal grinding prevented use. The car was held from 12/5/12 until 1/8/13 (35 days, odometer reading 7,068 miles) for repair of a broken rear window channel, repair of transmission with replaced clutch. On 1/23/13 the vehicle was towed again due to not starting during multiple attempts by the owners and the tow truck driver. The vehicle was returned to the owner on 1/25/13 with a service report noting a weak battery. The battery was charged by the service provider and no other service codes were reported. On 1/28/13, the steering wheel required both hands to turn and the car narrowly missed going off of the road. Upon attempt to restart, the ignition was weak and multiple warning lights displayed on the dashboard. The odometer reading reset to '0' and the mpg reading went blank. The car had significant change in ignition sound and with uncharacteristic humming noise and was turned off again. When the car was on the tow truck with the ignition off, key out, and door open, the radio began playing and could not be manually turned off. The car was transported to the dealership. As of 2/3, the car has been out of service for 46 days due to multiple infractions. The vehicle has had symptoms of stalling, failure to start, and loss of power steering. Alternator being replaced 2/4.

- Cumming, GA, USA

The contact owns a 2012 Ford Focus. The contact stated that he accelerated and the transmission stuttered. The vehicle was taken to the dealer for inspection and they stated that the computer module needed to be reprogrammed and the motor that controlled the clutch needed to be installed. The vehicle was repaired but the failure recurred. The manufacturer was notified but provided no assistance. The failure mileage was 100.

- Claymont, DE, USA

The vehicle has a lack of ability to accelerate without clutch slippage from a stop and frequent shuttering during transmission shifts. This, in turn makes the Ford Focus unsafe to drive while merging or crossing oncoming traffic lanes.

- Douglasville, GA, USA

On 1/23/2013 at appox at 10:15 am I was driving to work! I was driving West bound 10 fwy! I was going about 75 mph in the fast lane. When all of a sudden the car speed drops to 30 mph in a matter of seconds, I right away turn on my hazards! but do to the fact that I was` in the fast lane it was very hard to get over safety as the car felt like it was going to turn off. I was very scared and afraid for my life I honestly thought that I was going to get hit and end up in the hospital.the thought of not making it did cross my mind. I tried pushing the gas petal to regain speed as the car did not allow me to do so. The RPM cage was going from 0 to 7 with in seconds. I begin to attempt to get the car over to my right shoulder towards safety. All I can see throw my rear view mirror and hear was all the cars that started honking at me, flipping me off, barely messing me as all the cars had to swerving around me. I begin to shake as it was a very scary feeling being inside the car while all you can do is see which car will me the one that's actually going to hit my car and the chain reaction that it could have caused. As I get over the four lane trying to not get hit by the speeding cars, the car turns off and I am now stuck in between the 10 fwy going West bound and the interchange to the 57 fwy going North and South bound. Now being stuck in the middle of these two busy fwy's I felt my life was in extreme danger as my mind didn't let me concentrate because all I my mind could pay attention to, was the rear view mirror as I seen the cars again swerving from hitting me and all I can hear again is the cars honking at me. I get on the my cell phone and call [xxx] for help !!!!(husband) we called Ford roadside service!!!! and the tow company was there with in 20 mins !!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Montclair , CA, USA

Have a 2012 Focus SE. Purchased in may of 2010. Since July of 2010, I have been taking it to the local dealership where I purchased the vehicle complaining that the car was surging, shuddering, and when I hit the gas pedal, it feels like the car stalls, gets no gas, or has trouble getting into gear. Of course, there are no known issues until a recall. Finally, the problem can be addressed. I take it in, they "fix it" it still shudders, and feels like it's going to stall out in the intersection. Next thing, my car overheats and dies at 11pm on the side of the interstate. I take to a different dealership and they say, well the clutch is bad and the cooling system is bad. Great 2012 car and two items have already went out. They change the clutch and cooling system, now when I back up, it grinds and bogs down. I have had my car for 2 years in may, 39,000 miles on it, and it's been in the shop a total of 4 times. They have changed the clutch and the cooling system. Was told the clutch needed "several hundred miles to break in" gave it about 500, still grinds when I back up, more so on an incline. Although now, it's decided it wants to stutter when it starts. So it's back in the shop for the 4th time, and I'm yet again in a rental car. I have a customer service guy through Ford, he's useless... I can't even get him to return a phone call. What is the point of him being there if he's not going to do his job. I don't feel that I'm getting any resolutions from the local dealerships I have dealt with, or from your customer care manager. I want a replacement vehicle. I have worked with Ford over 2 years and the vehicle is still having problems. Of course the dealership tells me this is an isolated issue. Please go to edmunds, com and you will see that this is not an isolated issue... there are multiple reports of the same problems that I am having.

- St. Louis, MO, USA

This is an ongoing issue with the automatic dual clutch transmission. Like most everybody else, I am experiencing the same hesitation and shuddering from a stop and the same "clunking" sounds in the transmission. I have had the vehicle into my local Ford dealer, woody anderson Ford, for a diagnostic check and like everybody else, they said that is a normal driving characteristic of the new-style transmission. While I initially accepted that response, I have become increasingly unconvinced of their assessment as while trying to merge onto the parkway, the vehicle failed to respond to a downshift and lost all forward gears. In traffic, the car would not accelerate and when I moved the gearshift lever into the manual position, it would not engage in any gear I selected. I was able to safely steer off to the hard shoulder, place the car in park and then back in drive and it was able to accelerate again...with a shudder in first gear, of course. It appears that Ford does not have a realistic fix for this vehicle (unless the costly seal leak is the actual culprit) and therefore, I have not brought it back to Ford for another check even though I did schedule an appointment but was unable to make it. There appears to be a real problem here with this transmission and moreso, the lack of confidence that it's drivers/owners have in it. It is a problem that is not being addressed with action. Like many others, I am concerned about the safety of this transmission.

- Huntsville, AL, USA

I ordered the car from Ford in 2011 as soon as they allowed orders. I have approximately 27,800miles on the car. I have yet to get the fuel economy that Ford stated. I do both city and highway everyday and my combined fuel has not gone over 27 miles per gallon since I have owned it. I have even had it run out of gas on 3 separate occasions when the car was registering 30 and 34 miles to empty.

- Jacksonville, FL, USA

I bought the car brand new (12 miles on it) and from the beginning it would make weird noises when I would take off or accelerate. I took it back to the dealership and they drove it and also heard the noise but said they could not find the cause and not to worry about it unless it got worse. I took the car back when it got worse and left it for an entire day but they did not have time to look at him. The car then started shaking and stalling out when I took off from lights and when going up hill. I took the car back and they had it for a week and said they had to take the transmission out and work on it and it should be fine. They said they are fully expecting Ford to recall the transmissions. My transmission is now overheating when I am in slow traffic. It also rolls backward when I am stopped on an incline and accelerate to go forward. I have been looking online and this appears to be a major problem that is going to end up getting people hurt!

- Vian, OK, USA

The contact owns a 2012 Ford Focus. The contact stated that while attempting to pull off the vehicle would hesitate and shake violently when the gears engaged. The contact mentioned that the vehicle stalled without any warning. The vehicle was taken to the dealer who was unable to diagnose the failure. The manufacturer was made aware of the failure but stated that they would contact her at a later date. The vehicle was not repaired. The failure mileage was 1,000 and the current mileage was 12,000.

- Adrian, MI, USA