10.0

really awful
Crashes / Fires:
30 / 3
Injuries / Deaths:
15 / 2
Average Mileage:
59,238 miles

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« Read the previous 20 complaints

problem #63

Feb 012012

Focus

  • 200 miles
I've experienced shudder at take off, while pulling onto road transmission can't find gear leaves me in the middle of intersection, RPM spike and drop while shifting and a violent shudder at same time, chatter noise when shifting, list goes on.....after the fourth visit to another dealer parts fixed were clutch because it was being stripped, clutch slave, and a whole other list of parts. Week later problem came back parts fixed were clutch, clutch forks, clutch motor and more. Week later and sixth visit for same problems took the service manager for a ride. He experienced my problems and were now getting a field service tech on it. Service manager also told me if I'm on a decline with the nose down and give it a little gas I will always get the shutter and it's stripping the clutch, that's a characteristic. Also when the vehicle is shifting at higher speeds the RPM fluctuate and shutter is another characteristic the transmission is trying to find a gear. By no means was the service manager on the side of Ford just stating what's these transmissions are doing. I have a case open with Ford have written a letter inquiring about the buy back if I don't get the response I want I'm taking my case to court. Talked to an attorney and that's my best case of action. Just all around not a safe car. And the sad thing it's probably going to have to take a death or serious injury before Ford Motor Company starts taking the consumer seriously. Here's comes another Explorer problem.

- Raeford, NC, USA

problem #62

Oct 302012

Focus 4-cyl

  • 33,000 miles
On my way to the dealer to deliver the car for shuddering from stop to first gear, the car failed to engage in gear when I depressed the accelerator. I pressed the accelerator harder and the vehicle lurched into gear, and commenced up the hill from my house - the car then appeared to go into neutral on its own, thus no propulsion, then on its own slipped back into gear. As I made my way onto the main road, I proceeded cautiously unsure if the car would stall out or if I would even make it to the dealership. I did make it, but along the way the car slipped in and out of gear indiscriminately several times, leaving me without power for several seconds at a time. What if this were to happen on the highway at 65 mph? I drove in the breakdown lane with my flashers on to avoid being hit from behind. My dealership arundel Ford has had the car in the shop since that day, and has agreed to replace the clutches, but tells me the parts are not going to be available until December 11 at the earliest. This is completely unsatisfactory. I have very little faith that the car will ever be safe to drive.

- Kennebunk, ME, USA

problem #61

Apr 232012

Focus 4-cyl

  • 21,085 miles
I purchased my 2012 Ford Focus in may of 2011 - a fairly early build of the remodeled vehicle. At around 20K miles, the car started exhibiting some unusual noises. The dealer told me they were "normal characteristics" of the transmission. Since then, several other Focus owners (focusfanatics.com) have had the same issues. My car now makes a grinding noise when shifting into reverse, 2nd, 4th, and occasionally 6th gear. When climbing hills, the car appears to have little-to-no power and makes a horrid rattling noise that I am now aware is the clutch slipping. While in bumper-to-bumper traffic, the car bucks and jerks. The car has an "automatic" dual-clutch transmission, so there is no way that I can change the shifting patterns. It turns out this is a common issue caused by a leaking seal contaminating the clutch with oil, but consumers are needing to fight the dealers to get it fixed as it is a costly repair. I've tried repeatedly to get it corrected under warranty and keep getting turned away. Aside from the fear of my own safety, I also assume this will be detrimental to the life of other components (actuators/synchros/engine mounts/etc.) within the power train that I may need to pay to replace out-of-pocket after the warranty expires. Aside from repairing it myself, a recall is my only hope.

- Milwaukee, WI, USA

problem #60

Jun 012012

Focus

  • miles
I recently purchased a 2012 Ford Focus in May. I took the vehicle back to the Ford dealership, to report a problem. However, the first thing the repair person did was give me a print out of what the car does. This car has no power, it shakes, and will not go, . I feel that car is trying to stall out. It is worst than my old 1998 Ford Contour. It rides better than this car and it is 14 years old. I am very concern about my safety with the car. In addition, everyone else and including myself, which is embarrassing, notices that this car does not change gears. It appears that it is stuck in one gear at the speed of 60 mph. I am very disappointed and afraid that this car may cause me to get into a car accident. I need help. What should I do? in addition, the warranty on this car is 60,000 miles or 5 years, which every comes first.

- Darlington, SC, USA

problem #59

Apr 282012

Focus

  • 6,000 miles
The contact owns a 2012 Ford Focus. The contact stated that while stopped on an incline, she attempted to apply pressure to the accelerator when the hill assist failed, causing the vehicle to roll away in reverse. The vehicle was taken to a dealer for diagnosis where the transmission program was updated however, the failure recurred. The vehicle was returned to the dealer and the contact was informed that the failure could not be repaired, as it was designed to operate in the manner in which it performed. The manufacturer was notified and the contact was awaiting a return call. The failure and current mileage was 6,000.

- South Haven, MS, USA

problem #58

Sep 102012

Focus 4-cyl

  • 2,000 miles
These vehicles have two problems with the transmission that cause two separate safety issues. One is that it rolls back when you are moving your foot from the brake to the gas regardless of how fast you move it. The second is that, while they are saying that it is an automatic transmission, it has another sort of problem with the transmission because it is a dual one that acts as a standard and causes it to "stutter as it moves down the road". when you pull out it doesn't want to go.

- Fort Payne, AL, USA

problem #57

May 252012

Focus 4-cyl

  • 17,335 miles
On May 25, 2012, computer in car was reprogrammed per recall 12B37B.6 and repaired per recall 12S29C.6. I had noticed that the transmission was not as smooth as it was when I first purchased the car the year before. After this, things really began to go downhill. Now the transmission is a total train wreck. The car rolls back on inclines. The first time this happened I almost hit the car behind me. The transmission grinds and shudders in low gears, especially when turning and slowing down or when starting out and trying to accelerate. On more than one occasion, I have pressed the pedal down to accelerate and gotten nothing. The car won't go. Going up hill the car jerks and shudders as though it is about to shut down, like when you don't have the clutch and the gas at the right place. At these times, the car will drive like a twenty year old jalopy. All in all, I have taken the car in three times to have work done on the transmission, and each time it seems to be better for a few hours and then gradually get worse than it was before. The problem seems to be getting gradually worse. I know that I am not the only one having the problem with the 2012 Ford Focus.

- Carrollton, GA, USA

problem #56

Nov 012012

Focus 4-cyl

  • 22,673 miles
The car shudders and hesitates on take off to the point of stalling. Happens always from stop to running.

- Frisco, TX, USA

problem #55

Jul 192012

Focus 4-cyl

  • 7,638 miles
Several times I have been sitting at stop lights and when the light turns green and I press the accelerator nothing happens, then all of a sudden the transmission will grab and I have actually made the tires squeal and almost ate the back of someone's car. Another thing I have noticed is that when parking on an incline, put the car in park and let off of the brake and a horrible noise comes from the transmission area - the dealer informed me that I should set my parking brake first before turning the car off"?" today the car is in the shop for the 6th time and it is less than 8 months old.

- Marion, TX, USA

problem #54

Jan 122012

Focus 4-cyl

  • 4,500 miles
While driving on I-8 toward san diego I heard a engine revving up then transmission downshift suddenly. Engine lost a considerable amount of power/torque ever since. For example I can not accelerate in 6 gear @ highway speeds. Shift times sometimes are more then 2 sec apart which presents an enormous risk when driving in any traffic. Car has been to kearny Ford for repairs multiple times since with neither Ford nor dealer providing any fix and telling me that 'it's operating within normal limits'. I am driving a rental Ford Focus with approximately same mileage as my car now and it does not exhibit any of the issues I have. At this point I feel that my own safety and my family safety are being put at risk. I can not safely drive this car on anything but empty or almost empty roads.

- San Diego, CA, USA

problem #53

Sep 252012

Focus 4-cyl

  • 1,300 miles
When rolling down hill from a stop the car jerks hard when pressing the gas. When backing up under light throttle the car jerks and transmission is rough.

- Martinez, CA, USA

problem #52

Sep 092012

Focus 4-cyl

  • 400 miles
Transmission shifted hard while merging onto freeway and caused a neck strain.

- Martinez, CA, USA

problem #51

Jul 252012

Focus 4-cyl

  • 350 miles
Car lunges when accelerating or attempting to shift thru automatic or sport mode of the transmission. Transmission also temporarily pauses during shifting routine at all speeds, mostly at low speeds. It is like the cpu is overriding what the driver is prompting thru touching of the gas pedal or brake pedal. We've had it in to our local dealerships service department complaining about these conditions, they insist the car is working as designed. If so, Ford is in denial and most certainly appears to be a design flaw. I describe these concerns as if I was having to learn how to drive, all over again. This vehicle is dangerous to drive, safety should always be everyone's number concern. Ditto, the vehicle is not safe either. What is it going to take from Ford to admit and resolve this problem, an injury accident? I hope not. Then, top that off, we bought this specific vehicle for towing purposes. The factory requires the cpu and entire electrical system must be disconnected to tow. Unfortunately, each time the cpu is turned back on (reconnect the negative wire at battery), the cpu thinks it is new, thus, the lunging, sporadic shifting starts all over again. Help... Ford won't listen. Thank you

- Hemet, CA, USA

problem #50

Sep 272012

Focus 4-cyl

  • 34,750 miles
My boyfriend and I bought a 2012 Ford Focus SE hatchback on September first. After driving the car for a couple of days my boyfriend noticed that the transmission was not right but he thought this was happening just because the car was new. Then, when driving to work I noticed that when I stopped on any incline street between taking the foot off the brake and placing it on the accelerator, the car rolled back quite quickly to the point that I almost hit the car behind me. Days later, I started to feel that the steering required both hands at all times. It was constantly wandering and shaky specially during turns. To top it off on September 27th something terrible happened. I was in the drive way, I shifted from reverse to drive and the car took off at a lurch. The car accelerated so rapidly even with my foot on the brake pedal. I lost complete control of the vehicle. The car failed to slow down hitting two cars and tearing down a fence. I could finally stop the car when I quickly shifted to park. I do not understand how Ford sells this car with all these problems risking people's lives. This is a serious issue. How many fatalities are they waiting for" are they going to do something ever about these malfunctions" this is ridiculous if I have known all these issues with this car, I would have never bought it for sure.

- Huntington Beach, CA, USA

problem #49

Aug 252012

Focus 4-cyl

  • 13,000 miles
3 separate incidents have occurred in my 2012 Ford Focus all related to the transmission. The first incident occurred on August 25, 2012 while traveling at 40 mph, I suddenly lost power between the gas pedal and the car itself. The RPM's continued to climb but the car was no longer moving. Took to Ford dealer to be serviced and was told they could not find a problem. The next incident occurred on September 8, 2012 - not necessarily a safety concern but contributes to overall problem - pulling out of a parking lot, placed car in reverse, it did not move. Took to Ford dealer where the transmission was "reprogrammed". the most recent incident occurred on September 9, 2012, I pulled out into 35 mph traffic, my car would not shift out of first gear, going 10 mph and "revving" but not accelerating fast enough to stay ahead of traffic. Had car towed to Ford dealer where it is at this time.

- Va Beach , VA, USA

problem #48

Jun 112012

Focus 4-cyl

  • miles
The rolling back problem came first. When you are stopped on any incline, between taking your foot off of the brake and placing it on the accelerator, the car rolls back quite quickly, and I have almost hit the car behind me. The steering problems came a little later. The steering requires both hands at all times, and even then it is quite shaky. I feel car sick when I am the passenger because there is so much side to side movement. During turns, the engine feels like it is cutting out, it loses so much power, and I have to push the accelerator extremely hard just to get enough power to finish the turn. The scariest of all of the problems happens at higher speeds. It has happened to me three times. When I am driving on the freeway (60-70mph) and I begin to slow down, the steering gets out of control and goes back and forth so rapidly, I hold on for dear life trying to keep it in the lane, and the braking is not as efficient as it should be when this happens, and I have nearly escaped hitting the car in front of me. When I have been in this situation, I have started to brake right when I see the brake lights ahead, and I have had ample space to stop gradually and safely if I were driving a normal car, but in this car, it is out of control and the brakes won't work well when this is happening. This has happened on dry roads. This car terrifies me and the rain and ice haven't even hit yet. After I experienced these problems, I looked on the internet and was surprised to see how many others are having them too. The shop had my car for 13 days and they called me and said that it is "perfect" and they didn't fix anything and to come pick it up. I bought this car in June, it is now September, it had 1074 miles when I took it to the shop. I left it there for now, I am terrified of this car and unfortunately I own it...updated 09-26-12 updated 10/01/2012

- Troutdale, OR, USA

problem #47

Jun 012012

Focus 4-cyl

  • 1,000 miles
When accelerating, whether from a dead stop or coasting, 1st, 2nd (& now starting to do it in 3rd) gears audibly rattle and clunk. Very slow response time when accelerating after car is "warmed up." The more it is driven in stop and go and/or city traffic, the worse the acceleration (and rattling when shifting) becomes. So much so that when trying to pull out into traffic on 09/04/12 I thought the car would be hit. I had 3 kids in the car with me! and I always allow plenty of time to pull out because of this issue. It has been a near constant issue with this car which was purchased in May 2011. Car jerks when accelerating in stop and go traffic and will sometimes "jump" and rev into a higher speed. All the above issues had been addressed and "fixed" twice before the "customer satisfaction" recalls were sent out in May. Issues are resolved for a limited amount of time and then start happening again. Car still rolling back when brake is released at a stop on slight inclines. Another "customer satisfaction" recall. Minor issues: Barely be heard when speaking on the "sync" system while driving *clock changes time randomly *rear defroster doesn't automatically turn off speed changes after car is turned off to a random speed setting *radio will change to a random station *sometimes* after making a phone call.

- Harper Woods, MI, USA

problem #46

Aug 272012

Focus

  • 4,954 miles
The contact rented a 2012 Ford Focus. The contact stated that the vehicle would abnormaly jerk forward or backward when shifted into drive. The contact did not notify the rental vehicle company or the manufacturer. The vehicle was not repaired. The failure mileage was 4,954.

- Indianapolis, IN, USA

problem #45

Aug 282012

Focus 4-cyl

  • 100 miles
On 8/27/2012 I drove off the car lot with 7 miles on my new car. I noticed a little bit of rough shifting as the day passed. On 8/28 the car started bucking and jerking during acceleration. There was little power on inclines. The problem progressively got worse through the day. I set up an appointment to drop off for service the next day. Took in for service on 8/29 and was told that the throttle body needed to be replaced. The car had 187 miles on it. On 8/30 I was told the car was fixed and I picked up my car. Within a few miles the problem was back, but worse this time. I had some slight noise coming from the engine when the car was bucking and jerking. It almost stalled on a busy highway in rush hour traffic several times while on my way back to the dealer. It was struggling. The car is back in service with 220 miles on it. Now they want to keep it for at least 3-4 days. 8/31 I was asked to drive the car with the mechanic to see if problem would reoccur. With the exception of a kick while pulling out of the dealership, the car drove ok, although we only drove around a block together. Sales manager says that if the mechanic can't find any further problem, then I have to take the car back into my possession since it's my car. He says that sometimes things happen and I have to deal with it and let the mechanics do their job. I've had the car in my possession under 30 hours since I purchased it on 8/27. The car also has an issue with rolling back on an incline.

- Glenside, PA, USA

problem #44

Apr 282012

Focus

  • 5,000 miles
The contact owns a 2012 Ford Focus. The contact stated that once he shifted to drive and attempted to accelerate, the vehicle started to shake and lunge forward. The contact also stated that when the vehicle shifted from 1st gear to 2nd gear it hesitated and made a loud grinding noise and independently reverted back to 1st gear. The failure recurred numerous times. The vehicle was taken to a dealer for diagnosis and was told that this behavior was normal and provided a letter from the manufacturer instructing the dealers not to repair those failures. The vehicle was not repaired. The failure mileage was 5,000 and the current mileage was 16,000.

- Woodbridge, VA, USA

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