10.0
really awful- Crashes / Fires:
- 18 / 8
- Injuries / Deaths:
- 11 / 1
- Average Mileage:
- 42,572 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The dual-clutch transmission in many Ford products has issues. The cars often slam into gear or feel like they are slipping.
- Birmingham, AL, USA
My 2014 Focus St stalls every time I come to a stop even with a full tank of gas due to a failing cpv which is part of the current Ford recall 18V735. However Ford has still not gotten a remedy and my car has been waiting almost almost 4 months now for this recall to be ready since it started.
- Fremont, CA, USA
Takata recall.engine stalls w/O notice, inside cab reeks of gas smell. Ford remedy is to keep gas tank 1/2 full. Doesn't work. Just filled up and still stalled while entering into the freeway. I did not use cheap fuel. Very dangerous and the remedy does not work. Took car to dealership twice now and they confirmed it's 1 of 10 Focus on the recall. In other words 10% of their Focus have this recall and symptoms. I called Ford Corp and they gave me 2 options, 1)drive car with 1/2 tank or more 2) don't drive it at all. I need it for work #2 is not an option. Ford will not give a loaner car even I told them their remedy is not working and can cause bodily injury or even death.
- Menifee, CA, USA
We're just now finding out that there was a recall on our car that causes it to stall out while driving and now are cars in the shop and there are saying ithat the engine needs to be replaced, we where on a highway going at about 60-70 mph at the most we heard a bang come from the engine and a cloud of smoke pourd out from behind us, T
- Barnett, MO, USA
The contact owns a 2014 Ford Focus. While driving 25 mph, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was towed to sheehy Ford marlow heights (5000 auth road, marlow heights, md 20746) and was currently being diagnosed. The vehicle was not repaired. The contact received a recall notification for NHTSA campaign number: 18V735000 (fuel system, gasoline). The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 88,000. VIN tool confirms parts not available.
- Hyattsville, MD, USA
The contact owns a 2014 Ford Focus. While driving 40 mph, the vehicle stalled without warning. The vehicle was towed to Ford & Lincoln of smithtown (440 jericho turnpike, smithtown, NY, (631) 265-2340) to be diagnosed, but the contact did not have the diagnostic report. The contact stated that the failure occurred numerous times. The manufacturer was contacted and stated that the warranty had expired. The vehicle was not repaired. The approximate failure mileage was 32,000. VIN tool confirms parts not available.
- East North Northport, NY, USA
Purchased used on 11/30/2018. While driving on freeway, car suddenly lost power, could not restart, had to pull to side of road and wait for assistance during heavy traffic. Second time, same thing happened hile driving on freeway only I was able to continue at aprox. 15 mph to exit ramp and wait for assistance. Same symptoms during in-town driving: Stalling, won't restart, won't shift into next gear- stuck going 10-20 mph, check engine light on took in for diagnostics: Obd code P902.
- Waddell, AZ, USA
Started in 2015 transmission shuddered/vibrated/hesitation on highway, lack of power, car would jerk like I had been it on highway, onboard computer was re programed in October of 15 and again in Jan of 17. Car is not storing computer codes when it acts up. On 7/17/18 the check engine light comes on I called dealer got an appointment for 7/17/18, check engine light had gone off before the dealer saw the car, and the on board computer did not store a code for them to figure it out. When I left the dealer I did not get a block when the check engine light came back on and the car started jerking, I pulled into a parking lot to turn around and go back to the dealer however the car would not go into reverse, I tried a half dozen time to back up including turning off the engine. The car next to me left and I was able to make a U turn, by the time I got back to the dealer they were closed. I brought the car back the next morning they were able to retrieve to code and replace the transmission control module. In August of 18 one day leaving the gas station when I put the car into drive all it did was rev the engine another time when I backed out of my parking place and tried to drive away it would not go into drive. This happened again in December. Lately I have a problem where the engine will rev up while driving on the highway, it usually is only for a few seconds. The RPM's would double when this happened. On 12/7/18 this happened again, however I had to take my foot of the accelerator in order for the engine to stop the revving. The revving of the engine is not on specific dates, however happens once or twice a week usually on the highway.
- Saint Peters, MO, USA
The contact owns a 2014 Ford Focus. The contact stated that one of the wires in the wire harness was fractured. The contact also stated that the vehicle shook violently and the "engine fault service now" and check engine indicators illuminated. The vehicle was towed to imperial Ford (8 uxbridge rd, mendon, MA 01756, (888) 814-8373) where it was diagnosed that the wire harness was faulty and needed to be replaced. The vehicle was scheduled to be repaired this week. The manufacturer was made aware of the failure and did not assist. The failure mileage was 90,000.
- Ballston, NY, USA
Our well maintained 4 year old Fusion with 1.6L ecoboost, started making noise, engine completely died while driving on city street, smoke came pouring out. Ford determined crack in engine by cylinder head to be the cause. Ford informed us our vehicle was not involved in a recall, and over warranty miles (80K). We have researched and learned of the 1.6L ecoboost engine recalls because of risk of cracked cylinder head/engine. Our local sm told us Ford was likely to cover all but $700 of the repair, then the next day informed us Ford would only agree to pay 1400 toward new engine, with us responsible for the remaining cost. Ford refused covering our rental. We have been without the vehicle for nearly 3 weeks now
- Mantua, OH, USA
The contact owns a 2014 Ford Focus. The contact stated that the vehicle jerked while driving on several occasions. The contact lost control of the vehicle during the failure. There were no warning indicators illuminated. The vehicle was taken to romeo Ford of kingston (128 NY-28, kingston, NY 12401, (845) 251-4077) where a new clutch was installed. The failure continued after the vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,000. Consumer stated description is wrong, she never lost control. Consumer cannot control heat and passenger side axle is rusted.
- Lake Katrine, NY, USA
While driving on a highway my vehicle 2014 Ford Focus SE began to sputter. Continues to do so until I got in the street on my home and began going under 10 mph. Once I entered my home to put some items down before returning back out, I attempted to start my car. I noticed upon entry of my vehicle that my radio was on without my keys being in the ignition, also my driver door was still open. I attempted to start my vehicle but nothing happened, it didn't tick nor turn. What did happen though was my entire computer system began to cut on as if the vehicle had started and turned. Radio on, dashboard lights present and then cut off, alert for my low tire, trip timer began running. Then an error code regarding something in the lines of fuel. Wasn't quick enough to take a picture of the error message. When I removed my key and called my sister to inform her that I may need a ride for myself and my 6 year old daughter, the dashboard needles jumped vigorously. While sitting. In the vehicle again, the computer system opened up and my trip timer began running and the radio. Again without the keys in the ignition, they were in my lap. The entire night while my vehicle was stationary periodically my car would cut in and off, and engage without the keys in the ignition nor present near he car. Consequently, the constant running of the vehicle by it self ran the battery dead as well. Attempted to contact the Ford dealership, where I purchased the vehicle, and check service and the technician was very rude and continuously interrupted me. When questioning regarding and open recall, 18S32, and mentioning that not only did I call the nthsa number but I also read the recall regarding my vehicle serviceman became even more rude and even disconnected the call.
- Montgomery, AL, USA
The contact owns a 2014 Ford Focus. While driving various speeds, the vehicle stalled without warning on several occasions and the "transmission failure, service engine soon" warning indicator illuminated. The vehicle was towed to the contact's residence in October of 2018. In addition, the gear shifter failed to shift into the drive position and smoke appeared underneath the hood on one occasion while driving various speeds. Morrie's minnetonka Ford (13400 wayzata blvd, minnetonka, Minnesota 55305, (952) 546-5441) was made aware of the failure and stated that there was no remedy for NHTSA campaign number: 18V735000 (fuel system, gasoline). The manufacturer was not made aware of the failure. The failure mileage was 97,542.
- Minneapolis, MN, USA
Extreme stalling problems driving on freeway and going on inclines. Car has heavy jerking at stop and go speeds. Transmission light came on asking to pull over and wait 6 minutes for overheating. 3 times in less than a year car has been to the shop
- Santa Paula, CA, USA
The contact owns a 2014 Ford Focus. While driving, the vehicle slowed down and the rpms suddenly increased, which caused the vehicle to speed up again. The contact took the vehicle to vista Ford Lincoln of oxnard (1501 auto center dr, oxnard, ca 93036, (805) 983-6511) and they re-calibrated the engine. The vehicle's performance improved, but the failure recurred and worsened. The vehicle was taken to another unknown Ford dealer and they replaced the transmission control module and the transmission clutch. After a couple of months, the failure recurred. The dealer stated that the transmission clutch needed to be replaced again. The dealer wanted to charge for the repair since it was no longer covered by the warranty. The failure mileage was 36,000.
- Thousand Oaks, CA, USA
2014 Ford Focus. Consumer writes in regards to several safety recalls received on vehicle after purchase. The consumer stated the transmission would slip while traveling uphill with the cruise control activated, the headlights shut off, and the engine would knock.
- Whitehall, NY, USA
My Ford Focus 2114 keeps stalling at random while on the highway I needed it towed to jack madden Ford norwood mass 2 times but it has stalled and would eventually restart. They told me it was fixed all 3 times that it was at the dealership.but it still happens it happened again on 11/02/2018. Please help me with this issue before I or a family member gets killed or seriously injured. Thank you.always moving
- Walpole, MA, USA
This car suffers from the powershift transmission issue that causes dangerous jerking and acceleration issues. I have contacted Ford regarding this and they state this car is not covered under the extended warranty and I have to pay for the repairs myself which will run 2K. This car was just purchased used 3 months ago and is dangerous. How this car does not fall under the extended warranty, I don't understand.
- Haltom City, TX, USA
There is a clutch malfunction on the car. Causing the car to hesitate, shudder, or rattle upon acceleration.
- Bloomington, IL, USA
- Columbia, SC, USA