10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
39,661 miles

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« Read the previous 20 complaints

problem #46

Jun 232019

Focus

  • 60,598 miles
The contact owns a 2015 Ford Focus. While driving 20 mph and depressing the accelerator pedal, the vehicle failed to accelerate. Also, the check engine indicator illuminated and an abnormal noise was heard. The vehicle was taken to an independent mechanic to have an oil change and was informed that the failure was associated with NHTSA campaign number: 18V735000 (fuel system, gasoline). The contact stated that the vehicle had previously been repaired per this recall. The vehicle was not diagnosed or repaired. The dealer and manufacturer were informed of the failure. The failure mileage was 60,598. Consumer stated on my own Accord, I brought the vehicle to an authorized Ford dealership and was told the vehicle was fixed. Less than 60 days later the check engine light came on and I had an independent mechanic place the car on the computer and it came back the purge valve, fuel tank and the fuel pump- the recalled item(s). I returned to the Ford dealership with the information and the recall letter and they refused to fix the problem, said they already fixed it, which was not true. They updated the computer software, never replaced any parts. I returned to the Ford dealership with the diagnostic test which I paid for by an independent mechanic and the Ford mechanic told me I had to pay for the same diagnostic test and it would cost $150 and that the parts are not covered by the recall and that Ford would not pay for it. Furthermore, I have contacted the Ford Motor Company and have spoken with a kamisha and the case number is #21947630- 1888 631-3788 X77721 and have yet to be given any reasonable solution to remedy the problem.

- Old Bethpage, NY, USA

problem #45

Jun 012019

Focus

  • 64,000 miles
Engine was stalling when I came to stops, check engline light came on. Code was for evap system. It was found the canister purge valve was faulty, causing the engine stalling. Keeping the gas tank filled above half tank alleviates the problem. We replaced the purge valve but the check engine light remains on as we cannot reprogram the PCM and I cant afford to let my car sit at Ford for three days before they even look at it and then the exorbitant cost to repair.

- Taylor, TX, USA

problem #44

Dec 202018

Focus

  • miles
I received a notice back in December 2018 about a recall on a possible issue with my car's cpv possible sticking and stalling car. I feel Ford has exceed a reasonable time frame in coming up with a solution to this issue. Making sure I have a 1/2 tank of gas in my car at all times is not an acceptable solution to me.

- Brookfield, WI, USA

problem #43

Feb 212019

Focus

  • 18,000 miles
NHTSA recall number 18V735 has not been corrected of second recall to fix received. The vehicle gas gauge is reading different to the volume in the gas tank and changes during a given trip.when is this recall going to be fixed"?" happens all the time.

- Front Royal, VA, USA

problem #42

Oct 222018

Focus

  • miles
On your vehicle, the engine may stall due to a stuck canister purge valve (cpv) within the fuel vapor system. A stuck cpv can lead to excessive vacuum in the fuel vapor system, causing the plastic fuel tank to deform, resulting in an inaccurate or erratic fuel gauge indication, inaccurate distance to empty (dte), and/or other drivability concerns. The vehicle may also exhibit an illuminated malfunction indicator lamp (mil). Safety risk: An engine stall while driving without warning or without the ability to restart, can increase the risk of a crash. I have not received a notice to have this issue fixed.

- Melrose Park, IL, USA

problem #41

Apr 222019

Focus

  • miles
Car constantly has issues stuttering when trying to accelerate. It causes shaking in the car and only lightly lessens when the gas tank is over halfway full and/or has a recent oil change. Already had a few parts replaced concerning the cpv because the gas pedal ceased functioning whilst driving on the interstate. I've gotten the recall notice letter but no full solution has been offered yet.

- Pearl, MS, USA

problem #40

Jan 022019

Focus

  • 25,000 miles
Been waiting 2 months for fuel tank and or valve to fix recall. Vehicle shutters. Now I call about the parts coming in and the service writer (sr) states the fuel pump will be replaced as well. I tried to confirm this with Ford and they had no knowledge of fuel pump being added to the fix.

- Fort Oglethorpe, GA, USA

problem #39

Apr 102019

Focus

  • 68,000 miles
There is an active recall on my vehicale for cpav valve. My car is experiencing all symptoms of the recall, but the dealership is telling me I might not be covered because my vehicle passed a test a few months ago when I brought it in for another issue (the transmission, which was under warranty). They say they are waiting to hear back from Ford for further instruction, but I have been waiting for more than 2 days with no response.

- Tampa, FL, USA

problem #38

Apr 012019

Focus

  • 60,000 miles
The contact owns a 2015 Ford Focus. The contact received notification of NHTSA campaign number: 18V735000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bartow Ford (2800 us hwy 98 N, bartow, fl 33830, (800) 533-0425) was contacted and confirmed that the parts were not available for the recall remedy. While driving 70 mph, the vehicle stalled and took numerous attempts to restart. The manufacturer was notified. The failure mileage was 60,000. VIN tool confirms parts not available.

- Lakeland, FL, USA

problem #37

Apr 062019

Focus

  • 55,400 miles
My 2015 Ford Focus has been having stalling issues. My VIN# is on the recall list and the letter that I received from 12/2018 advised that I keep at least half a tank of gas in my car. However, my car stalls even when I keep a full tank. My car also shudders and sometimes even turns off after I fill my gas tank. When my car is about to stall, I see that the tachometer will suddenly fluctuate and then simply drop to zero. This usually happens when I'm about to come to a stop but occasionally occurs when I'm simply driving down the road. My car now stalls on a daily basis. I have called the Ford Motor Company three times in the last 30 days and told them what is happening and how unsafe it is to drive a car in this way. Each time I am told that they don't know when the parts will arrive to the dealership for repairs, even though my recall letter said by the end of the first quarter of 2019. I took my car to my mechanic and they also stated that my stalling issues are most likely related to the recall. I no longer drive my car on the highway and try to mainly stick to driving on backroads where possible due to fears of stalling and possibly getting into an accident but this is a highly irresponsible situation from Ford. Assistance would be greatly greatly appreciated. I provided the date of 4/6/19 as the date of my car stalling but, as I stated earlier, this happens daily and is unsafe.

- Gales Ferry, CT, USA

problem #36

Apr 052019

Focus

  • 44,470 miles
My car stalls when on the highway & let off the gas & speed reduces rpms drop & car stalls. Very dangerous. Ford has a recall issue with the canister purge valve but my VIN# is not on that list for some reason. Please help it is dangerous!!

- Deltona, FL, USA

problem #35

Mar 032019

Focus

  • 86,000 miles
The Ford Focus recall for the fuel tank deformation is not accurate. The recall letter we received said to maintain at least 1/2 tank of fuel, but my car has shut down multiple times while driving on the highway and at turnarounds despite having a full tank. The solution to this was previously announced for December 2018 and has been postponed until the first quarter of 2019. Ford needs to be further pressured to find a solution now as this poses a major crash risk.

- Austin, TX, USA

problem #34

Nov 022018

Focus

  • 16,821 miles
In my garage would not start half tank of gas. Bought a new battery I didn't need. Then I got letter for recall which said they would contact me in February 2019. I have received no letter.

- Highland Village, TX, USA

problem #33

Feb 282019

Focus

  • 80,000 miles
Took car in for recall in January, now it's acting up again, not shifting gears while driving. Dangerous. In shop now.

- Phoenix, AZ, USA

problem #32

Dec 122018

Focus

  • 42,000 miles
The contact owns a 2015 Ford Focus. While the vehicle was driving on an incline, it lost power and decelerated. There was no warning indicator illuminated. The contact received notification of NHTSA campaign number: 18V735000 (fuel system, gasoline); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called serramonte Ford (located at 999 serramonte blvd, colma, ca 94014, (855) 638-2136) and a diagnostic appointment was scheduled. The manufacturer was made aware of the failure and did not assist. The approximate failure mileage was 42,000. VIN tool confirms parts not available.

- Sanfrancisco, CA, USA

problem #31

Feb 282019

Focus

  • 17,300 miles
While driving the engine stalls, took it to the dealer as per the recall letter from Ford. The car keeps stalling as before, this is dagerous as you need to press the brakes to start it and this is a hazard in the highway. Taking it to the dealer againg today.

- San Juan, PR, USA

problem #30

Feb 252019

Focus

  • 53,000 miles
This recall has been since 12/2018 and Ford has no parts to fix this. I have called corporate and they do not know when they will get them. This issue has now made the car undrivable and they will not help me. I spent all morning on the phone.

- Lindenhurst, NY, USA

problem #29

Oct 222018

Focus

  • 85,000 miles
I have notified Ford of the issue with my cpv (canister purge valve), which causes my 2015 Ford Focus to suddenly stall while the vehicle is in motion, in October of 2018. It is now 02/25/2019 and there is still no remedy to fix this problem. This causes a great safety issue to myself and drivers around me when the car shuts off without warning.

- Shelbyville, TN, USA

problem #28

Feb 202019

Focus

  • 62,400 miles
The car shut off on me while driving and I scheduled the dealership to fix it because I found similar issues and a recall but when I dropped my car off they said no recall existed for my car and there is nothing they can about my car. When I was leaving the dealership I almost got hit in traffic because I had the same issue for two days in a row and it keeps happening.

- Brookville, FL, USA

problem #27

Feb 062019

Focus

  • 60,000 miles
Vehicle stalls while driving, regardless of speed and fuel level. Check engine light goes on and off regularly. Dealership claims nothing wrong but vehicle continues to stall.

- Leesburg, VA, USA

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