The contact owns a 2015 Ford Focus. While the contact's daughter was driving at an unknown speed, the steering wheel became difficult to turn. The contact was unaware if any warning indicators were illuminated. The vehicle was unable to be driven. The contact called an unknown dealer and was informed that there were no recalls associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.

- Haughton, LA, USA

Power steering assist motor grinding. Steering is not as responsive but it works

- Arvada, CO, USA

The contact owns a 2015 Ford Focus. While driving approximately 40 mph, the steering warning indicator illuminated. The contact arrived at his destination and turned off the vehicle. When the vehicle was restarted, the "steering fault, service immediately" warning indicator illuminated and the steering wheel seized in position. The vehicle was towed to franklin Ford (located at 175 East central street, franklin, MA 02038) where it was diagnosed that the electronic steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 23,276.

- Franklin, MA, USA

Several times when starting the vehicle, I was unable to turn the streering wheel. It would flash a message saying steering assist failure. The power steering rack and pinion has to be replaced on a car that is 4 years old. It's costing me 2,000.

- Memphis, TN, USA

The contact owns a 2015 Ford Focus. The contact stated that while driving, the steering failed. No warning light illuminated. The independent mechanic diagnosed the vehicle and did find a failure. The dealer was not made aware. The vehicle had not been repaired. The manufacturer was made aware but refused to assist further. The failure mileage was 34,000. The consumer stated computer controls steering and forced it to shut down

- Lonedell, MO, USA

Steering tightened up while my daughter was driving the vehicle. She barely managed to pull into the nearest parking lot. Then this message appeared on the dash: Steering loss. Stop safely. Could not steer the vehicle. Had to get it towed to the Ford dealer. They noted: Found steering gear binding internally. Replaced steering gear. The cost of the repair was $2,109. The car is only 4 years with 43K miles and should not require such a major repair. I believe this was a manufacturers defect in the part itself. We will not be buying any more Ford in the future. I am concerned about the safety of this vehicle and future issues we are going to have with it.

- Spring Grove, PA, USA

Purchased 2015 Ford Focus in Aug 2018 used, been driving fine for 8 months; car has less that 30,000 miles. On 4/10/19, I started the vehicle and the dash indicated a steering fault assist warning while stationary in a level parking ramp. No power steering all of a sudden. Called courtesy Ford in davenport Iowa on 4/11/19. Service department there stated they think Ford should recall as he (garrett) had three Focus' with same issue-one was in the shop at that moment to have the entire steering rack replaced at approximate cost of $2,500. That is one quarter of what I paid for the car. 4/11/19 & 4/12/19, called courtesy in moline Illinois where I purchased the car, and no response/call back. Took car to autozone in rock island on 4/11/19 and the tech there said he has seen several of these faults and thinks a recall is coming. Did research online and noticed recall 15S18 for same issue on Ford from 2011-2014 due to faulty power control module system. 4/12/19 filed complaint cas17644387 with Ford directly. Internet search indicated the steering assist fault has occurred while the car was in motion-luckily, I was parked.I have a car that is unsafe to drive and think, based on the points noted, this should be investigated.

- Rock Island, IL, USA

While trying to make a slight left turn from curb side parking to get on the road, the steering wheel seized without warning and since I was not able to make it turn to the right I was hit in the front by a car coming from behind. The vehicle was turned off and resetarted. In addition when the cops arrived to the scene of collision they requested to see if the car can be moved and when I shifted into drive, the instrument panel displayed reversed and the vehicle moved backwards instead of forward. The vehicle had to be towed to cooks auto rebuild lake city seattle. The officer who reported to the scene of collision issued me a moving violation ticket via mail with reason of wrong turn from park not knowing the real steering wheel mechanical failure. I paid the ticket to avoid late fees and fines.

- Seattle, WA, USA

Rack and pinion area makes a loud rubbing noise. Every turn to the left or right hard to turn when driving at low speeds 0-20 mph

- Virginia Beach, VA, USA

Steering wheel is loud and hard to steer. Mechanics who have looked at it said the steering rack and pinion had to be replaced and that there was no reason a car this new should have an issue with the steering rack.

- Austin, TX, USA

My 18 yr old son was driving to college when the steering stiffened up and made him swerve, almost going into oncoming traffic, as he lost complete power steering. Had the vehicle towed and was told the power steering is all electronically controlled and this a known issue by Ford. My wife called and was told by a Ford rep that they are not familiar with any reported incidents. We paid for a replacement part and the error was fixed. Just yesterday 3/16/19 this happened again with my 2year old granddaughter in the backseat. I'm familiar how to drive a vehicle with no power steering but this is far worse. The dashboard showed the alert 'steering loss stop safely'. the steering was completely locked up and I was unable to turn for a few seconds. I was on the highway and starting drifting into the right lane with no steering control. There was medium traffic so I was concerned I'd hit a car. I was finally able to pull the steering wheel hard enough to steer back in my lane, however all steering was hard and made me swerve. It is impossible to keep the car straight. This is a dangerous issue. Upon doing some research online, I've uncovered many others who've experienced this issue and some have gotten into wrecks and one died. Why is this not a recall? I could have lost my son and now me and my granddaughter could have been injured or worse. Something has to be done.

- Mckinney, TX, USA

Steering developed a knocking noise when going over even small bumps at any speed. Coincided with increased play in the steering wheel. Vehicle has approximately 60000 miles. Was advised that power steering rack had an interior component in danger of breaking, estimated repair cost $1800.

- Cincinnati, OH, USA

My vehicle has lost the use of power steering while in motion. The vehicle becomes very hard to steer manually and must be pulled over and restarted to attempt to bring the power steering back online. It has happened a couple of times on city streets and highways. Restarting the car does not always bring the power steering back online. It is extremely dangerous to lose power steering while driving down the road. The dash warning 'power steering assist fault' appears during the event that the power steering malfunctions.

- Austin, TX, USA

The contact owns a 2015 Ford Focus. The contact stated that the steering wheel seized and could not be turned. The vehicle was towed to bo beuckman quality Ford (15675 manchester rd, ellisville, mo 63011, (636) 227-5700) where it was diagnosed that the electrical box was malfunctioning, which affected the power steering. The manufacturer stated that there were no recalls to cover the repair costs. The vehicle was not repaired. The failure mileage was 42,800.

- Ballwin, MO, USA

Loss of power steering warning; sudden and total loss power steering while driving on city street. It took lots of strength to move the vehicle safely to the side of the road. This would be an impossible task for an elderly person. At highway speeds this would have definitely cause and accident. Dealer said I need to replace the entire steering rack & pinion (with alignment) at a cost $2,027. Milage on car is 68,317K

- Jersey City, NJ, USA

Steering wheel makes a loud sound when making turns. When turning left, steering wheel locks in place and needs to be corrected by turning right. Very dangerous when making sharp left turns or even just left curves.

- Austin, TX, USA

The Ford Focus recall for the fuel tank deformation is not accurate. The recall letter we received said to maintain at least 1/2 tank of fuel, but my car has shut down multiple times while driving on the highway and at turnarounds despite having a full tank. The solution to this was previously announced for December 2018 and has been postponed until the first quarter of 2019. Ford needs to be further pressured to find a solution now as this poses a major crash risk. In addition to this, I've begun noticing issues with the steering wheel making a noise. Upon taking it to a mechanic, I was told that the steering rack and pinion had to be replaced and that several other owners of the same model had complained about their steering becoming unusable. Ford should issue a recall for this as well.

- Austin, TX, USA

On the day of 12/7/18I will go to work. When I got out of my friend's housei drove out a junction and found that my steering was difficult to turn.then I stopped at the roadside and restarted the car.when I continued driving, the system show me steering losssteering stop work.I tried to restart many times, the system still didn't alter, I was sure that my steering wheel had broken. Before that, on the day of 02/20/2018, I tried to drove out my house garage. The steering wheel broke down once, I was also on my way to work. Two times I was unable to go to work.I had to waste time call the towing and called my company a leave of absence. This car seriously affected my work and life. This is a terrible things, if I drive such a car on the high speed, I may be dead. Thank god just let me stop in a safe place.the first repair cost $880, and the second repair cost was $20504.03 (the steering cost was $1758.05).this car has major hidden dangers and also brought losses to my economy.I hope that I can save my lost.

- Bethlehem, PA, USA

On Thursday evening, 11/22/2018, I was coming to a stop at a light on a city street (speed limit 35) when my car stalled without warning. Moving at most 25 mph when it occurred, the oil and battery lights came on as I slowed. I tried accelerating slightly to diagnose the issue, and nothing happened. I attempted to pull into the left turn lane (mostly out of traffic) but found my power steering was compromised. I turned on my hazards, parked, and turned off the car, waited 5 seconds, and restarted the car with no trouble. I was shaken, but thankfully no damage to the car or injuries to myself or others. 2 weeks prior to the stall, I had my transmission serviced, and I was made aware of Ford manufacturer recall number 18S32 and that my car was one of the affected. When my check engine light came on a week after service, error code P2195 (bank 1/sensor 1 lean) came up, and then went away. I was told it was still safe to drive and continued to do so. I was on my way to my parents' house for thanksgiving with the intent to stay overnight and have my dad work on the car in the morning when the car stalled with a 3/4 full tank of gas, despite Ford's advice that the car should be safe to operate with more than a half tank. My air filter was replaced, and 5 days later the engine light comes on again, same code. I scheduled service with Ford, and they verified that the engine code and the stall are related to the recall.

- Jacksonville, FL, USA

I went to the store just fine when I left the store it was almost impossible to turn the wheel and a alert came on the screen and said something about the power steering assist fail thankfully I was not far from home I had to use every muscle I had to steer it and make turns. I took it in for diagnosis I was quoted over $2200 and would still need and alignment and computer rest 😡 my car is stuck in the driveway till I get the extra $2200 to pay for it thanks Ford for my first car experience.

- Round Rock, TX, USA