10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 47,408 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The power steering would sporadically fail while driving causing dangerous control issues. It finally failed completely. The transmission has been repaired twice for issues with slipping and continues to do
- Harrington, DE, USA
I was making a right hand turn on a city street at approximately 20 miles per hour when the steering got very heavy, the ABS and traction control lights illuminated, a message on the dash started that hill start assist was deactivated and the speedometer stopped working. When I pulled over, the car would not shut off when I pushed the start/stop button. The car is currently at the dealership undergoing diagnostic testing. I think it may be an ABS sensor that came loose behind a wheel.
- Riverside, CA, USA
Driving into a recreational site, looking for parking with car in motion, power steering went out and I could not steer the car. I pulled over to side of road but trying to turn the steering wheel was like moving a ton of bricks. Turned car engine off and back on but steering was out. Steering gear had to be replaced by dealer. Ford has a history of recalls with this same problem. My vehicle make and model was not among those recalled.
- Oakland, CA, USA
The electronic power steering went out while driving. About 45000 miles on the car and it was out of warrenty. Now when you try to drive it jerks around. It could easily toss you into oncoming traffic or off the side of the road.
- West Alexandria, OH, USA
2015 Ford Focus. Driving home, almost crashed head on due to loss of steering in my vehicle. Purchased new 3 miles in June 2015. Still trying to get service for recall on powertrain, always told parts are not available or service requests backed up. The vehicle is unsafe and can cause fatality on the road. My current mileage is 53,181 and in no way should the steering system fail. My car is in the shop at the dealer and the cost for repair is $2100 plus tax which I do not have. I have researched and found many complaints about the same issues I am reporting. There should be a safety recall on the steering system. I'm struggling each day getting rides back and forth to work and I no longer feel safe with my child in an unsafe motor vehicle that could cause crash/collision. Ford needs to take responsibility for defects and recall all Ford Focus 2015 so that others consumers can get their car repaired. As I stated before I almost crashed head on due to steering failure. Not safe to drive on the rode.
- Columbus, OH, USA
The contact owns a 2015 Ford Focus. Upon starting the vehicle, the steering wheel was locked and unable to be turned. The contact restarted the vehicle several times before the steering wheel was able to maneuver; however, the service steering indicator illuminated. The vehicle was towed to a local dealer (pompano Ford Lincoln, 2741 N federal hwy, pompano beach, fl 33064, (888) 718-9266) where it was diagnosed that the steering needed to be replaced. The contact stated that the vehicle was awaiting repairs. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 37,000. Thhe vehicle was repaired.
- Troy, NY, USA
Taka recall. I took my car to Ford to get a clutch and transmission defect fixed. When I got it back my car is making a scrapping sound like metal to metal when turning the steering wheel. I took it back 2 hrs later and was told its the gear assy steering. Part number 3504
- Forest Park, GA, USA
The contact owns a 2015 Ford Focus. While the vehicle was stationary, the rear middle seat belt would not latch when prompted. In addition, the power steering failed on more than occasion. Oxmoor Ford in louisville, Kentucky was made aware of the failure and stated that there was no recall on the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
- New Haven, KY, USA
The steering went out once before. I took it to a shop and they said it corrected itself. However I was driving down US1 South and the steering went it while I was driving at 55mph. This car isn't unsafe and needs to be recalled. This is twice the steering has failed while I was driving without warning.
- Hastings, FL, USA
I was driving down a county road, traveling about 25 mph as I was about to make a turn, when my power steering completely fails. I nearly drove straight through a metal fence trying to make the turn to get off the road. Now when I turn my key forward my cars computer sends a message saying "steering loss, safely park vehicle" the issue I am referring to by checking "unknown/other" is a shuddering transmission. Everytime my car is going through first gear the transmission shudders. This gets much worse when when my car is close to being due for an oil change. Ive serviced the car regularly and some months had to get multiple oil changes to try and combat the transmission shuddering.
- Hastings, FL, USA
Power steering motor has gone out on the car and needs to be replaced according to the dealership, at a cost of $2000 to the consumers. The car is not driveable without the electronic power steering.
- Rhome, TX, USA
The power assist steering has completely gone to not functioning. The vehicle is extremely difficult to steer at speeds below 10-15 mph, or when turning the steering wheel when stationary.
- Goose Creek, SC, USA
The power steering assist has completely stopped functioning. The vehicle is extremely difficult to steer at speeds below about ten to fifteen mph, such as in parking lots and intersections of roads and while attempting to park at home or in public lots.
- Goose Creek, SC, USA
Fsa title: Transmission control module extended warranty coverage field service action number: 14M02
- Cabo Rojo, PR, USA
The contact owns a 2015 Ford Focus. While driving approximately 60 mph, the power steering malfunctioned and caused the steering wheel to become very difficult to turn. During the incident, the "steering assist malfunction" message displayed. The vehicle was towed to the dealer where the epas assembly was replaced and programmed. The failure was remedied. The manufacturer was notified of the failure. The failure mileage was 19,039.
- Riverview, FL, USA
I rented a vehicle from enterprise rent-A-car. I did not receive the vehicle I reserved and paid for. Three out of the four vehicles set aside for uber drivers were badly stained on the inside and not washed on the outside. The only vehicle option left for me to drive for uber was a 2015 Ford Focus, which was stained on the inside and not washed on the outside. I tried to ask for a refund and was told I had already paid for the rental and was locked into the agreement as an uber driver. I asked for a better vehicle and was told they did not have any at the time for me to trade the last vehicle out for. Basically, I was stuck with the vehicle. The car begins to jerk as I accelerate or drive. I informed the rental car branch, rental car customer service, and the rental car corporate office. None of these departments/divisions of enterprise rent-A-car seem to be concerned regarding the condition of the car nor how it functions. My uber passengers (esp. Male passengers) have brought it to my attention that it feels like the transmission is slipping and that I need to get it fixed. I have escalated the matter to uber so they are aware that enterprise is not maintaining the cars designated for uber drivers nor meeting their standards. I have contacted enterprise on numerous occasions to be put in another car or get my money back and they will not take ownership for their wrongdoing nor rectify the situation. The condition of the car and how it runs has affected my uber driver ratings, interfered with me getting ride request, and prohibited me from meeting my uber driver ride quota for the week. I took the car to an uber vehicle inspection location where the car failed inspection. Uber was not happy with enterprise providing me with an unsafe vehicle.
- Los Angeles, CA, USA
The contact owns a 2015 Ford Focus. While driving 45 mph, the steering wheel seized and became very difficult to drive. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 6,000.
- Tucker, GA, USA
The contact owns a 2015 Ford Focus. While driving 26 mph, the steering wheel seized and the passenger side wheels made an abnormal noise. The manufacturer was made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 216,000.
- Washington , DC, USA
I rented this new 2015 Focus sedan from hertz at miami intl airport to drive 280 miles home to ocala, fl. The entire way, the steering grabbed, slipped and had a difficult time staying in one lane, the steering pulled to the left and to the right in a jerky dangerous manner. We were literally scared to drive the Focus but had to in order to get back home that night. I would never drive another Focus 2015, and I am a former dot employee.
- The Villages, FL, USA
- Wylie, TX, USA