10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
44,652 miles

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« Read the previous 20 complaints

problem #26

Jan 052019

Focus

  • 85,000 miles
Steering wheel makes a loud sound when making turns. When turning left, steering wheel locks in place and needs to be corrected by turning right. Very dangerous when making sharp left turns or even just left curves.

- Austin, TX, USA

problem #25

Jan 012019

Focus

  • 84,000 miles
The Ford Focus recall for the fuel tank deformation is not accurate. The recall letter we received said to maintain at least 1/2 tank of fuel, but my car has shut down multiple times while driving on the highway and at turnarounds despite having a full tank. The solution to this was previously announced for December 2018 and has been postponed until the first quarter of 2019. Ford needs to be further pressured to find a solution now as this poses a major crash risk. In addition to this, I've begun noticing issues with the steering wheel making a noise. Upon taking it to a mechanic, I was told that the steering rack and pinion had to be replaced and that several other owners of the same model had complained about their steering becoming unusable. Ford should issue a recall for this as well.

- Austin, TX, USA

problem #24

Dec 072018

Focus

  • 85,527 miles
On the day of 12/7/18I will go to work. When I got out of my friend's housei drove out a junction and found that my steering was difficult to turn.then I stopped at the roadside and restarted the car.when I continued driving, the system show me steering losssteering stop work.I tried to restart many times, the system still didn't alter, I was sure that my steering wheel had broken. Before that, on the day of 02/20/2018, I tried to drove out my house garage. The steering wheel broke down once, I was also on my way to work. Two times I was unable to go to work.I had to waste time call the towing and called my company a leave of absence. This car seriously affected my work and life. This is a terrible things, if I drive such a car on the high speed, I may be dead. Thank god just let me stop in a safe place.the first repair cost $880, and the second repair cost was $20504.03 (the steering cost was $1758.05).this car has major hidden dangers and also brought losses to my economy.I hope that I can save my lost.

- Bethlehem, PA, USA

problem #23

Nov 222018

Focus

  • 50,400 miles
On Thursday evening, 11/22/2018, I was coming to a stop at a light on a city street (speed limit 35) when my car stalled without warning. Moving at most 25 mph when it occurred, the oil and battery lights came on as I slowed. I tried accelerating slightly to diagnose the issue, and nothing happened. I attempted to pull into the left turn lane (mostly out of traffic) but found my power steering was compromised. I turned on my hazards, parked, and turned off the car, waited 5 seconds, and restarted the car with no trouble. I was shaken, but thankfully no damage to the car or injuries to myself or others. 2 weeks prior to the stall, I had my transmission serviced, and I was made aware of Ford manufacturer recall number 18S32 and that my car was one of the affected. When my check engine light came on a week after service, error code P2195 (bank 1/sensor 1 lean) came up, and then went away. I was told it was still safe to drive and continued to do so. I was on my way to my parents' house for thanksgiving with the intent to stay overnight and have my dad work on the car in the morning when the car stalled with a 3/4 full tank of gas, despite Ford's advice that the car should be safe to operate with more than a half tank. My air filter was replaced, and 5 days later the engine light comes on again, same code. I scheduled service with Ford, and they verified that the engine code and the stall are related to the recall.

- Jacksonville, FL, USA

problem #22

Nov 262018

Focus

  • 63,000 miles
I went to the store just fine when I left the store it was almost impossible to turn the wheel and a alert came on the screen and said something about the power steering assist fail thankfully I was not far from home I had to use every muscle I had to steer it and make turns. I took it in for diagnosis I was quoted over $2200 and would still need and alignment and computer rest 😡 my car is stuck in the driveway till I get the extra $2200 to pay for it thanks Ford for my first car experience.

- Round Rock, TX, USA

problem #21

Jul 232018

Focus

  • 71,000 miles
At just over 71,000 miles our 2015 Ford Focus SE electrical steering rack failed and needed full replacement at an out of pocket cost of almost $1800. During a turn on a city street, the steering failed and make it almost impossible to turn the steering wheel, making this part an obvious safety issue. Had it gone out at the wrong time, a serious accident would have taken place. We have contacted Ford and voiced our concerns but they would not agree to compensation for an obvious safety issue because the part in question was not yet recalled. We have since parted with the car after the replacement of the failed part, fearing the safety of driving the vehicle any more. Upon research the problem, we found similar instances on car complaints.com including the well known transmission failures on this vehicle. I believe a similar issue occurred in Ford Focus models before 2015 and also on their Fusion line of cars in the same range of years of around 2013-2015 I would like the NHTSA to look into the 2015 Ford Focus for a recall on the steering system and submit to you that you will not be short in finding 2015 Focus owners with the same issue after a quick search on the web.

- Wylie, TX, USA

problem #20

Sep 062018

Focus

  • 75,000 miles
The power steering would sporadically fail while driving causing dangerous control issues. It finally failed completely. The transmission has been repaired twice for issues with slipping and continues to do

- Harrington, DE, USA

problem #19

Aug 112018

Focus

  • 38,500 miles
I was making a right hand turn on a city street at approximately 20 miles per hour when the steering got very heavy, the ABS and traction control lights illuminated, a message on the dash started that hill start assist was deactivated and the speedometer stopped working. When I pulled over, the car would not shut off when I pushed the start/stop button. The car is currently at the dealership undergoing diagnostic testing. I think it may be an ABS sensor that came loose behind a wheel.

- Riverside, CA, USA

problem #18

Jul 252018

Focus

  • 42,791 miles
Driving into a recreational site, looking for parking with car in motion, power steering went out and I could not steer the car. I pulled over to side of road but trying to turn the steering wheel was like moving a ton of bricks. Turned car engine off and back on but steering was out. Steering gear had to be replaced by dealer. Ford has a history of recalls with this same problem. My vehicle make and model was not among those recalled.

- Oakland, CA, USA

problem #17

May 012017

Focus

  • 45,000 miles
The electronic power steering went out while driving. About 45000 miles on the car and it was out of warrenty. Now when you try to drive it jerks around. It could easily toss you into oncoming traffic or off the side of the road.

- West Alexandria, OH, USA

problem #16

Jul 092018

Focus

  • 53,181 miles
2015 Ford Focus. Driving home, almost crashed head on due to loss of steering in my vehicle. Purchased new 3 miles in June 2015. Still trying to get service for recall on powertrain, always told parts are not available or service requests backed up. The vehicle is unsafe and can cause fatality on the road. My current mileage is 53,181 and in no way should the steering system fail. My car is in the shop at the dealer and the cost for repair is $2100 plus tax which I do not have. I have researched and found many complaints about the same issues I am reporting. There should be a safety recall on the steering system. I'm struggling each day getting rides back and forth to work and I no longer feel safe with my child in an unsafe motor vehicle that could cause crash/collision. Ford needs to take responsibility for defects and recall all Ford Focus 2015 so that others consumers can get their car repaired. As I stated before I almost crashed head on due to steering failure. Not safe to drive on the rode.

- Columbus, OH, USA

problem #15

May 042018

Focus 8-cyl

  • 37,000 miles
The contact owns a 2015 Ford Focus. Upon starting the vehicle, the steering wheel was locked and unable to be turned. The contact restarted the vehicle several times before the steering wheel was able to maneuver; however, the service steering indicator illuminated. The vehicle was towed to a local dealer (pompano Ford Lincoln, 2741 N federal hwy, pompano beach, fl 33064, (888) 718-9266) where it was diagnosed that the steering needed to be replaced. The contact stated that the vehicle was awaiting repairs. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 37,000. Thhe vehicle was repaired.

- Troy, NY, USA

problem #14

Mar 032018

Focus

  • 1 miles
Taka recall. I took my car to Ford to get a clutch and transmission defect fixed. When I got it back my car is making a scrapping sound like metal to metal when turning the steering wheel. I took it back 2 hrs later and was told its the gear assy steering. Part number 3504

- Forest Park, GA, USA

problem #13

Sep 012017

Focus

  • 70,000 miles
The contact owns a 2015 Ford Focus. While the vehicle was stationary, the rear middle seat belt would not latch when prompted. In addition, the power steering failed on more than occasion. Oxmoor Ford in louisville, Kentucky was made aware of the failure and stated that there was no recall on the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

- New Haven, KY, USA

problem #12

Dec 072017

Focus

  • 80,000 miles
The steering went out once before. I took it to a shop and they said it corrected itself. However I was driving down US1 South and the steering went it while I was driving at 55mph. This car isn't unsafe and needs to be recalled. This is twice the steering has failed while I was driving without warning.

- Hastings, FL, USA

problem #11

Nov 252017

Focus

  • 79,000 miles
I was driving down a county road, traveling about 25 mph as I was about to make a turn, when my power steering completely fails. I nearly drove straight through a metal fence trying to make the turn to get off the road. Now when I turn my key forward my cars computer sends a message saying "steering loss, safely park vehicle" the issue I am referring to by checking "unknown/other" is a shuddering transmission. Everytime my car is going through first gear the transmission shudders. This gets much worse when when my car is close to being due for an oil change. Ive serviced the car regularly and some months had to get multiple oil changes to try and combat the transmission shuddering.

- Hastings, FL, USA

problem #10

Oct 022017

Focus

  • 54,000 miles
Power steering motor has gone out on the car and needs to be replaced according to the dealership, at a cost of $2000 to the consumers. The car is not driveable without the electronic power steering.

- Rhome, TX, USA

problem #9

Sep 202017

Focus

  • 14,000 miles
The power assist steering has completely gone to not functioning. The vehicle is extremely difficult to steer at speeds below 10-15 mph, or when turning the steering wheel when stationary.

- Goose Creek, SC, USA

problem #8

Sep 202017

Focus

  • 14,000 miles
The power steering assist has completely stopped functioning. The vehicle is extremely difficult to steer at speeds below about ten to fifteen mph, such as in parking lots and intersections of roads and while attempting to park at home or in public lots.

- Goose Creek, SC, USA

problem #7

Aug 162017

Focus

  • 27,345 miles
Fsa title: Transmission control module extended warranty coverage field service action number: 14M02

- Cabo Rojo, PR, USA

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