10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 28,245 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When I accelerate from the stop, or on a turn, my car shakes tremendously as if the transmission is going to tear itself apart; this started about a month and a half ago. I am currently serving overseas, and bought this brand-new vehicle through a military auto-sales company figuring I would have a reliable vehicle while I am at this duty station, rather than buying a used vehicle. Boy was I wrong, every time I am on the road, and have to stop for the numerous traffic jams I am in, I fear that my car is going to break down permanently in a terrific spectacle; thank you Ford, thank you for taking what money I had for a modest vehicle...just taking it.
- Apo, Ae, DC, USA
The contact owns a 2017 Ford Focus. While attempting to accelerate, the vehicle hesitated and made a choking noise. The vehicle was taken to the dealer (lynn layton Ford, 3300 us-31, Decatur, al 35603) where it was diagnosed that the clutch and transmission failed and needed replacement. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 8,000.
- Moulton, AL, USA
Vehicle began experiencing extreme shuddering while accelerating up to 30 miles per hour. Once reaching around 60 miles per hour, vehicle does not want to accelerate any further, and the engine will rev before deciding to accelerate.
- Dunn, NC, USA
I want to continue with the complaints on shuddering when accelerating from a complete stop. I drive for uber/left and it's very unnerving when I have a rider and this happens. I can't accelerate safely through an intersection because of the shuddering sounds like the whole car is going to breakdown. Please please call for a recall on this matter.
- Interlachen, FL, USA
My 2017 Ford Focus SE has a really bad hesitation when shifting through gears, it will roll backwards on hills after coming to a complete stop. Very horrible shuddering and vibration in front end. Clunking and chattering when driving. Slow response when accelerating. I feel like my car has to search for the gear sometimes. RPM will rise and lower weirdly when shifting. There is no recall on this particular model and year yet but I think there should be just like the older Focus's. this was all in motion under normal driving conditions. I've tried taking to dealer but they say no recall yet!!!! it has been happening for quite some time, feels to get worse.
- Dixon, MO, USA
Car hesitates and shakes at acceleration causing risk of accident. It jumps when going from a stopped or slow position to giving it gas. It was in motion when I tried to pass another vehicle and another car was coming head on. My car would not go due to the engine shaking. It will do the same thing at a stop sign and you give it the slightest amount of gas. Worsens as it heats up.
- Amory, MS, USA
When attempting to shift into first gear the clutch was depressed and did not release leaving the car to coast to a stop in neutral. This occurred in a parking lot, while trailing >5 mph pulling back on the clutch did not release it and vertical was towed with it still fully depressed. Luckily this issued happened in a safe location, because this issue resulted in full loss of power being sent to the wheels.
- Quincy, MA, USA
The contact owns a 2017 Ford Focus. After pulling into her office parking lot, the contact shifted the gear into park and turned off the vehicle. Suddenly, the vehicle began to roll forward and struck a stone wall. There were no injuries and a police report was not filed. The vehicle sustained minor damage and did not need to be towed. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not notified. The failure mileage was 16,000.
- Summersworth, NH, USA
Clutch pedal stuck to the floor for the second time when driving. Was driving about 46 mph and shifted to 5th gear and the clutch went half way to the floor without returning... tried to press it in again and it went all the way to the floor and stayed. Had to pull over and pop car out of 5th gear and could no longer move again. Having car towed in and Ford will look at car for the second time. This was very dangerous again because cars were behind me tailgating and I could have been hit when pulling over without any power to move out of the way. Please please check into this asap. Countless other Focus rs owners have had the same issue!
- Jacksonville, FL, USA
2017 Ford Focus shudders and clunks when accelerating from a stop. Car shudders so hard that it feels like transmission is falling out of car. Took it back to bill estes Ford where I purchased car at 5000 miles and they kept it for two days and said it was normal and operating within specifications. Car continued shuddering problems and then I took it to tom wood Ford and was told it was normal and to just keep driving it. Then took it to don hinds Ford and was told there was nothing they could do because all Focus models have the problem. I then took it to pearson Ford with about 10,000 miles on it and they reprogrammed the learning module. I was told again that they all Focus have the problem and their options to fix it is limited by Ford corporate. Car continued to shudder and clunk on accelerating. Took it back to pearson Ford with 13000 miles and they reprogrammed transmission control, PCM and adaptive learning module. Car shuddering was less for about 4 days. Now with 15000 miles the shuddering and clunking is worse than ever and shuddering is occurring at accelerating from a stop or while accelerating at highway speed. The problem seems to be that the dealers are being told by Ford corporate to say it's normal to shudder and clunk. Class action suit for Ford Focus transmission/clutch problems did not include 2017 models only up to 2016 even though the 2017 models have the same transmission/clutch.
- Indianapolis, IN, USA
Stopped at traffic signal, began acceleration and vehicle became sluggish and clunky, revved high and would not shift properly. Shifted in and out of gear with periods of prolonged hesitation. Transmission fault service now warning sound and display. Came to a stop at the next signal and car lurched forward in several jumping motions and was difficult to control before coming to a complete stop. Car has 5900 miles when this occurred. Car towed to dealer where purchased, service "cleared codes, performed adaptive learn and test drive, code P2701-tcm states to remove clutch and inspect for wear" which was not done. Service found vehicle now is "operating as designed" at this time. If code returns tech will remove clutch for further diagnosis. Picked up vehicle and within 20 miles driving same code returned and symptoms were worse than 1st time, now with 5980 miles on vehicle. The vehicle was in motion when these problems occurred and was very dangerous while driving as there was no control over acceleration, shifting or stopping. Vehicle was towed back to the dealership for service at time of writing this description.
- Salisbury, MD, USA
Driving down interstate 97 at 65 mph shift to 6 gear and clutch petal stuck to floor, smell of clutch burning, pulled to side of road turned car off. Reach down and try to pull clutch petal back up and it would not come back up. Waited 30 min, try again, could not pull it up. Call for tow truck.. call bob bell Ford service dept. They stated it a wear part and it was not cover by warranty, I told them with only 1896 miles on it, they stated again it a wear part. I call Ford custermer service and they gave me a complaint number and got back with me and they said not covered it a wear part.
- Pasadena, MD, USA
Car fails to shift into gear when accelerating, car will not 'go' in some instances when the gas pedal is pushed, 'grinding' noise come from engine when shifting gears, will hesitate or 'shudder' when you accelerate, RPM's will go very high in the 7000 range before shifting into gear, will fail to go into gear when shifting from reverse to drive and car will continue to roll backwards until you stop and it finally fines a gear. Have pulled out from a spotlight, 4-way or from a parking lot and car would not go. This has caused us to almost be rear-ended several times. This has happened to both my husband and I. had to pull over on the shoulder of an entrance ramp when attempting to get on highway because the car would not shift and go. This issues are a hazard and we have taken it in 3 times to two different dealerships and their response is they can't duplicate the concern. We bought the vehicle at the of March 2017 brand new and it has been in the shop and not in our possession for a total of 25 days so far. We will no longer put our children in this car for the fear of being injured or killed. Dealership has never provided us any type of paperwork and we have a current case with corporate, but they refuse to help in any way until they get a diagnosis of some kind.
- Connersville, IN, USA
Brand new Focus electric, less than 3 days old from dealer on 8/17/2017. For the last two days, I have driven less than 100 miles. Car was charged overnight and shows full charge this morning. I drove the car less than 30 miles today. In the evening, when I was driving, the car suddenly lost power and the engine stopped suddenly on the road. The car was in steady speed on a city street in a straight line. I was not accelerating. I was not braking. Almost got hit by a car behind me. I was unable to restart the car. Battery still show 80 miles charge. Indicator warning shows: "stop safely warning lamp" and "electric motor warning lamp". all interior lights are bright when the car door is opened, it does not appear that the battery charge is low. Also there is no warning of "low battery" before the car suddenly lost power. I also noticed when I turn off the "power/start button", the "information and entertainment display/gps" stayed on. Even after I have clicked the "lock" button on the remote control key. After pressing the "power/start/stop" quite a number of time and switching between the two keys, then the "display center" finally turn off. We had to call roadside assistance to have car towed.
- Clovis, CA, USA
The contact owns a 2017 Ford Focus. The contact stated that while the vehicle was operated, there was abnormal noise coming from the vehicle and it failed to properly shift when driving up an incline. The contact also stated that the vehicle experienced hesitation while being operated on an incline. The vehicle was taken to leniore city Ford dealer where it was diagnosed that the transmission needed to be replaced. The manufacturer was notified of the failure and the contact was referred to the NHTSA hotline. The failure mileage was approximately 1,500.
- Loudon, TN, USA
- Louisville, KY, USA