pretty bad
Typical Repair Cost:
Average Mileage:
74,000 miles
Total Complaints:
6 complaints

Most common solutions:

  1. repair seat heater (4 reports)
  2. not sure (2 reports)
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problem #6

Jun 122017

Fusion SEL V6

  • Automatic transmission
  • 98,531 miles

My 2010 Ford Fusion SEL appears to have the same issue that many others have had with the driver side front seat. I bought this vehicle back in 2017 as a second owner of the vehicle. The driver's seat heated seat option worked for a few weeks, but then one day I had this option turned on and it got very hot to the point to where I had to turn it off. There was also a smell in the car as if something were burning, so it did initially worry me that something was burning.

Anytime that I have attempted to use this feature since then, after pressing the button for this option, the lights will go out after about 2 seconds. The heated seat option no longer works in this vehicle and it was a nice option to have in the cold winter months. The passenger side front seat heated seat option works fine without any problems also. I do feel like this is an issue that FORD should have recalled and fixed on this vehicle.

I have done a lot of research on how to get this problem fixed, but it seems like there are many people out there with this exact same issue with this model car. I do plan on trying to fix this problem in the next few weeks to get ready for this upcoming winter. I do think that FORD should have stepped it up and fixed this problem for their customers and to make sure that there were no fires. I have seen it pictured where the wires have burned around the seat cushion area as it caught the bottom cushion on fire. Nice work FORD...

- bmullis44, Grayson, KY, US

problem #5

Jul 082019

Fusion SEL 3.0L V6

  • Automatic transmission
  • 80,000 miles

The driver seat heater stop working, way too expensive to have fixed.

- jackbett13, Thompson’s Station, US

problem #4

Dec 312016

Fusion Sport 3.5L Awd

  • Automatic transmission
  • 54,991 miles

Already at 88,500km the heated seat got real hot one morning, I actually had to shut it off. After that the lights on the button would turn on for 2 seconds and then shut off indicating a fault in the system. Had a friend who does car radio and anything aftermarket, fix my heated seat. The wire where you sit apparently was bent and snapped which caused a short in the system and the pad needed to be replaced. Don't know why it wore out so quickly or at all. Definitely a defect at this little kms.

- fusion owner, Georgetown, ON, Canada

problem #3

Dec 152017

Fusion SEL

  • Automatic transmission
  • 115,352 miles

I purchased this car used. This is the first car I've had with heated seats and noticed immediately that the bottom of the driver seat got extremely hot. I was sure that it was safe and wouldn't hurt me because I just got the car. However, it got hot enough to leave a large red spot on my rear end. I use this feature on my car very sparingly and only enough to warm the seat in the dead of winter. The last time I tried to use it, I noticed that the interior light for this feature would come on for about 2 seconds and then go off. The passenger side works fine.

- Lisa L., Moran, KS, US

problem #2

Jul 302016

Fusion SEL 2.5L

  • Automatic transmission
  • 55,000 miles

2010 Fusion SEL has heated leather seats that will not heat. For a few times the seats were turned on in May 2016, the seats got really hot and emitted a funny smell. The smell was similar to the smell in the house when the furnace comes on in the fall. The heated light switch for the drivers seat will come on for 2 seconds and then it turns off. The seat WILL NOT heat. Now the leather seat is falling apart also. I brought the car into the dealership and I was told the cost to just fix the heated part of the seat will cost about $400. To replace the leather seat will cost over $1000. After seeing other complaints about this same problem, I feel FORD needs to step up and fix this problem. I am a 60 yr. old single woman, weighing under 160 lbs. This is not about the weight of the driver. I don't have the money to fix FORD's problem.

- Bonnie B., Westland, MI, US

problem #1

Feb 012014

Fusion LX I4

  • Automatic transmission
  • 40,000 miles

The seat heater got so hot it scalded my butt. I took it in and the dealer replaced it but it cost me quite a bit. I see this is common. There should be a recall.

- Timothy R., BROWNSBURG, IN, US