really awful
Typical Repair Cost:
Average Mileage:
106,750 miles
Total Complaints:
4 complaints

Most common solutions:

  1. repair brakes (3 reports)
  2. replace the brake pedal assembly (1 reports)
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problem #4

May 032017

Fusion SE

  • Automatic transmission
  • 100,000 miles

I have been having issues with my brakes for about 3 years. I have read other's complaints and it seems the problem still exist after the hydraulics have been replaced. I have new pads calipers and rotors, and still have issues with my brakes going to the floor. If I hit a slick spot or a bump in the road - they will go completely to the ground and I have to start pumping them and sometimes they return but most often I have had to pull over and turn off my car. This seems to reset the brakes and after a few pumps they will return...

I almost rear ended another car two weeks ago because I hit a very small hole in the road while I was applying my brakes to stop. I have read many reports where Ford motors are replacing the hydraulics on these cars and they people are saying that the issue is still there. What will it take for these dealerships to do the right thing? And I must agree with the others that they are horrible when you go in to see them - not helpful at all. I pray that if someone dies because of this issue that the family files the biggest lawsuit to put all the dealerships out of commission.

- Tammi S., Elkhart, US

problem #3

May 172019

Fusion Hybrid

  • Automatic transmission
  • 100,400 miles

Was happily driving on my morning commute to work on I-696 in metro Detroit. As I approached my exit, I looked down at my dash and saw that there was a brake warning (!). Since there wasn't much traffic around, I tapped the brakes, and NOTHING...no Brakes and going 70 mph! Gently used e-brake and grade of exit ramp to come to a stop at the traffic light. Was able to drive under 20 mph with flashers on and e-brake to local repair shop. Phew...got the car there in one piece. THIS COULD'VE ENDED SO MUCH WORSE. Imagine if there had been traffic or people around. Either way, after a $200+ diagnosis, the repair shop is going to replace the brake pedal assembly. Apparently it'll take 2 days to get the part, and day to install it. The part is $1100, so with labor I'm on the hook for $1775, plus the rental, so call it $2000. Time to get rid of the Fusion and get a Subaru Outback!

- Booth P., Huntington Woods, US

problem #2

May 152018

Fusion 2.5L

  • Automatic transmission
  • 126,000 miles

I own a 2010 Ford Fusion, the worse junk I ever bought. Right after I got it the steering went and cost me $2500. Now the front brakes locked up on both wheels and I had to floor the car to get it off the road. I was worried I was gonna burn up the transmission. Jacked it up and both wheels were locked tight as hell. The wheels got so hot the wire for the anti slip control melted. The weights fell off the wheel and the center caps melted off the rim. I had to let the car sit for about 3 hours and once it cooled down I could turn the rotors again. I had to ride home with emergency brake stopping me, I was scared to touch the brake pedal. I have already changed 4 brake calipers, each one locking up at a time. Thinking they went bad and re manufactured ones were defects, now I know it was my abs. My brake pedal goes low to the floor. I have to pump the pedal to get the height. lucky I didn't get killed. Ford really f*cked this one up. That unit is gonna cost 800 dollars I don't have that so car sitting and I had less then 13 months left on my payments. Ford = found on road dead... that's what Ford stands for.

- nattygyp, Baltimore, US

problem #1

Nov 092017

Fusion SE V4

  • Automatic transmission
  • 100,443 miles

In September 2017, I took my 2010 Ford Fusion to the dealer for squeaking brakes and a tire pressure sensor failure. The dealer informed me the brakes were fine. Dust was causing the squeaking noise. Replaced the tire pressure sensor. Cost $375.78. Three weeks later, brakes started squeaking again off and on. November 3rd, making a u-turn, the brakes went completely to the floorboard - no brakes. Had to use the emergency brake to stop. Back at the dealer, I was informed there was an intermittent electrical failure to the hydraulic system causing the brakes to fail. Cost $2156.46. Picked up my car 11/9. Took it back 11/10, brakes are soft, same feeling right before brakes gave out, and technician (not mechanic at dealership) forgot to put the freon back in the AC unit. Today is 11/15/17, my 2010 Ford Fusion is still at the dealership. Now, I'm being told there's a slow leak in the master cylinder, at no cost to me - supposedly. I have been told by service manager, they will keep my car until it is fixed correctly. Hmmmm, did the Fusion really have an intermittent electrical failure that cost me $2156.46??? I've read many of the other complaints, each sounding the same or very similar to the brake issue I am having. Ford needs to take responsibility and do a recall, reimbursing people for the guess work being done by the technicians/mechanics/dealerships.

- Roberta M., San Jose, US