really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,570 miles

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problem #5

Feb 112010


  • 8,800 miles
My wife called me after she was involved in a accident with our 2010 Ford Fusion hybrid. I told her to call our insurance company in carthage New York to report to them first as there was no damage to the car that she hit but some to ours. She gave the company the name and number of the other car involved to which they followed up with that they had no damage to their car. She took our car to the dealer to who I asked if they had any reports of brake failure on these cars. After being told of no trouble from Ford I went online and found several issues with the hybrid brake system. I took the info back to them and they found the recall on these cars. My wife had no brakes when she tried to slow and hit the car to come to rest. No airbags were deployed as it was moving slow but after the original estimate of $120. To the high of $521. And because of the amount no claim to our insurance company I now after taking in to have repaired I have a new one of $1948. From the dealership. I contacted Ford and they sent me forms if I decide to pursue a claim against them. The roads were dry, clear and she had no perceived braking on this car. The car has been fixed by the dealership on the recall and I certainly will file my claim with Ford but the hoops that they want me to jump through appear to be unwarranted as to their brake problems that don't seem to get the attention that Toyota is receiving on the same brake system. My dealer agrees with us that we are in no responsible for the repair but at this time I am stuck with trying to pursue litigation as the form states to resolve with Ford. Help please if you can or at least make aware that yes Ford does have their own issues. The same brake failure or as Ford says, perceived brake failure occurred with a consumer report engineer and that is where I originally found out to take the information to my dealership. Thank you for any help you may be able to provide.

- Carthage, NY, USA

problem #4

Feb 202010


  • 6,700 miles
While under normal driving conditions and habits, we experienced a complete instrument cluster failure in our 2010 Ford Fusion hybrid this past Saturday, Feb 20. 2010. During the same incident we experienced a symptom of diminished power while accelerating as well as overly sensitive and /or mushy brakes. There have been other reported instances where the brake system has glitched as well during regenerative braking causing an abrupt application of hydraulic system over riding the regenerative system, brake system continues to have issues even after recall repair reprogramwas performed. We have had several instrument cluster glitches while driving the vehicle since purchase date of October 26, 2009. First incident was reported October 27, 2009. Several. Instrument cluster resets while driving since purchase date. First incident reported same date as previous.. on February 22, 2010 car stalled for no reason while driving 45mph in traffic to dealership to have instrument cluster and other issues addressed. Restarted when car came ro a complete stop and placed in park. Car is at dealer now and no codes were reported in systems. Ford engineers state that with no codes reported there can't be any problems.

- Colonial Heights, VA, USA

problem #3

Oct 222009


  • 550 miles
I experienced braking problems with my Fusion hybrid multiple times nearly crashing into stopped cars. This was especially bad in rough conditions. The Ford dealer told me it was my driving habits not the vehicle.

- Mendham, NJ, USA

problem #2

Oct 202009


  • 1,602 miles
2010 Ford Fusion hybrid purchased 08/07/09 if I am reading the paperwork correctly it was manufactured in hermosillo, Mexico 6/23/09 10/20/09 brakes failed (pedal goes to floor & warning dash lights lit), slowed with parking brake, brakes okay after engine turn off and restart. Dealer found nothing, no codes, no tsb's, no ssm's 10/28/09 brakes failed as above, slowed with parking brake, brakes okay after engine turn off and restart. Dealer found nothing, no codes. 10/30/09 brakes failed twice as above, slowed with parking brake, brakes okay after engine turn off and restart. Dealer called Ford. Ford authorized free rental car and provided a technician to assist dealer. Result: Replaced brake booster travel sensor, reprogrammed PCM power train control module with later version of the software, there is a tech service bulletin on this but my car did not show the codes the first 2 times I brought it in. On the third time the factory showed the dealer how to look for codes in a different manner. 2/4/10 brakes are continuing to work fine since the dealer fixed them. This is not really a complaint, but I see others on the internet who are having this problem and the dealers appear to be having trouble like mind did.

- Orange, CA, USA

problem #1

May 272009


  • 200 miles
I bought a 2010 Ford Fusion hybrid on May 23, 2009 from crown Ford of fayetteville, nc. On May 27, while driving down the road, the breaks suddenly hit the floor and there was minimal resistance. I eventually brought the car to a halt in a parking lot. It was towed to crown Ford and they said it was only air in the breaks and the car was now safe for my family. 4 days later on May 31st while I was idling at a stop light with my daughter in the back seat, the breaks went to the floor/failed again and I had to utilized the emergency break to maneuver it to a safe place. Crown Ford said it was the wiring this time. I do not think Ford knows what is going on with this vehicle since it has this new regenerative breaking system. What I do know is that as soon as my Fusion hybrid was "fixed" again, I drove it straight to another dealership and traded it in for a different vehicle. I would never put my kids back in that car and am worried about other families who choose to buy this type of vehicle.

- Fayetteville, NC, USA