hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
49,700 miles

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problem #1

Oct 042012

Fusion 4-cyl

  • Automatic transmission
  • 49,700 miles
On October 4, 2012, I was driving my 2010 Ford Fusion around 40 M.P.H. on a four lane street when the power steering failed/locked for no reason. The electronic display said "power steering assist fault. Service advancetrac" I drove straight for 5 miles and knew there was a dealer on the left side and managed a wide left turn into the dealership. When I waited for the representative to come to my car, I turned off the engine. I explained what happened and he asked to see the display. I turned the car back on, the display was gone and the power steering was back on. I left the dealer and went on-line and found numerous complaints about the same problem. I also learned that it is useless to take the car to Ford for service because dealers claim that the computer is not showing a diagnostic code and they need to "replicate the problem" (which is highly unlikely that it will happen while at the dealer). I also learned that it has happened to some customers many times and there is no warning or reason why the ps suddenly fails. Further, it appears that dealers have no idea how to correct the problem. It is a safety issue. It is dangerous, especially if it fails when trying to make a turn. I went back to the dealer and was told that they never heard of this issue and it could be anything. I then called corporate headquarters for Ford and filed a complaint. I was told that they would get back to me today, October 5, 2012. I have heard nothing. This needs to be investigated immediately. I cannot afford to buy a new car. I also cannot in good conscience sell my car with this dangerous defect. I feel that Ford is forcing me to drive an unsafe car and I am extremely scared that the ps will go out again in a situation that will cause me to crash or worse. The consumer stated the dealer replaced the steering rack. The consumer stated the power steering has not failed since. However, the vehicle seemed to steer hard and would pull to the left or right when braking. Also, a seal from the transmission was leaking fluid, which needed to be replaced.

- Royal Oak, MI, USA