10.0

really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
58,935 miles

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« Read the previous 20 complaints

problem #673

Dec 302019

Fusion

  • 87,560 miles
While I was driving in the fast lane on the highway my 2010 Ford Fusion sport overheated and cut off due to a faulty heat pump which resulted in coolant leaking into it and warping my engine. There was no check engine light or any other indicator that there was an issue with my vehicle. I had even just gotten my car "winter ready" with my mechanic and in November.

- Washington, DC, USA

problem #672

Nov 012019

Fusion

  • 88,790 miles
I purchased a new 2010 Ford Fusion hybrid SE from a Ford dealership in fairfax, va. After owning the vehicle for approximately 9 years, the vehicle no longer operates in electric mode (it only operates in gas mode). My average mpg has dropped from 37-40 mpg to 25-27 mpg. I took it to a Ford dealership service center manassas, va in Nov 2019 who indicated they are aware of the problem but they have no solution to fix it (they initially were going to charge me $150 diagnostic fee but waived the fee and sent me home). There are numerous reports in Ford vehicle forums with the same complaint. Consensus is that Ford programmed the electronic mode to stop working after 9 years. When I purchased the vehicle, there was no disclosure that I would no longer have a properly working hybrid after 9 years. This end-of-life decision would have to be programmed into the vehicle's ECU at the time of manufacturing and should have been disclosed by Ford at the time of purchase. Had Ford disclosed this, it would have directly impacted my decision to purchase the vehicle. The fix appears to be reprogramming the vehicle to make it think it is less than 9 years old which returns the hybrid functions to normal. According to several forums, some Ford service centers have conduct this fix, but the majority of Ford service centers are not willing/able to resolve this issue. This issue has been identified in Ford's oasis database with no solution. Tsb #ssm 48238 NHTSA id #10167224 was announced in Oct 2019. Refer to forums with identical issues and solutions: (https://www.cargurus.com/cars/discussion-C28475_ds1000144), (https://www.carcomplaints.com/Ford/fusion_hybrid/2010/tsbs/), (https://www.fordfusionforum.com/topic/19361-my-instructions-on-restoring-the-hybrid-ev-function-on-the-Ford-Fusion-hybrid-approaching-the-89-years-mark/).

- Bristow, VA, USA

problem #671

Oct 012019

Fusion

  • 59,000 miles
The contact owns a 2010 Ford Fusion. While driving up a slight incline and stopping, the vehicle would drift backwards when in drive gear. The vehicle had an automatic transmission. When the vehicle accelerated, the rpms increased, but the transmission would not switch gears smoothly like it was designed to do. The dealer was not contacted. The vehicle was taken to an independent mechanic who only printed out the recall information. The manufacturer also informed the contact that there were no recalls on the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was 59,000.

- Lisle, IL, USA

problem #670

Nov 202019

Fusion

  • 91,800 miles
Vehicle has 1 to 2 second delay after depressing throttle before acceleration occurs. Very similar to NHTSA id number: 11219222 and NHTSA id number: 10167224. Suspect it's related to NHTSA id number: 11233861 this has resulted in numerous close calls and near T-bone accidents in this car.

- Cocoa, FL, USA

problem #669

Oct 222019

Fusion

  • miles
ABS control module malfunction. Makes brake pedal extra spongy and hard to brake

- Indianapolis, IN, USA

problem #668

Sep 172019

Fusion

  • 91,000 miles
We had driven to a football game, when we returned to the car it would not start. All the lights worked, it turned over perfectly every time, but it would not start. Had it towed to the mechanic in the morning and it started for them. However, after multiple test they were able to get it to stop starting. Checked the codes and it said O2 sensor. Replaced O2 sensor. Car died on my way home from the mechanic while pulling out onto the highway from a stop sign where vehicles are traveling 60mph with my two small children in the car. Terrifying! I barely chugged across the lanes and got the nose of my car on the shoulder. I turned the car off and after a few tries it restarted. When I got home, I took the battery cables off the battery for the weekend as I read that could help the faulty computer issue. So far, I have not experienced this issue again. A couple of weeks before this, I noticed that at speeds of 50 mph the car felt like it was speeding up and slowing down really fast like pulsing.

- Hauser, ID, USA

problem #667

Oct 042019

Fusion

  • 23,651 miles
Bought used Ford Fusion on 9/16/19 from fred bean Cadillac- Buick in doyalstown pa. After about driving it for 950 miles on 10/04/19 an yellow wrench icon appeared on the dash board and the car seemed to lose power. The car was parked and the car was turned off, once the car was restarted the wrench icon disappeared. Made appointment with dealer where the car was purchased from at 7:30am on 10/05/19 to have the car looked at. Was told no error code was found, but later that same day while driving home around 2:00pm the wrench icon reappeared and the loss of power happened turning off from rt 332 (yardley-newton rd speed 55mph) on to stony hill rd speed 40mph. Once I go to a red light at stony hill and yardley langhorne rd intersection I turned car off, then restarted car and wrench icon disappeared.

- Yardley, PA, USA

problem #666

Sep 132019

Fusion

  • 95,761 miles
The car stalls and shifts gears after stopping at a red light or stop sign then after moments of pressing the gas pedal it spins off and jerks really hard on a freeway it rides very well it only stalls after waiting at a light or stop sign or tapping onto the break also the car has new break pads but it sounds like something is scrubbing and while I was backing out of a parking lot the car made a huge popping and threw me back while my foot was on the break it scared me so I got out to see what happened and I didn't hit anything nor did anything hit me so I tried to drive home and the car jerked the entire way home almost

- Houston, TX, USA

problem #665

May 182019

Fusion

  • 92,000 miles
Rapid deceleration: While driving on the freeway rapid deceleration occurred. Car slowed to about 25mph and would not accelerate when gas pedal was pushed. Exited freeway.. turned engine off and restarted. Car operated normal. No error icons showed. About a half mile from home problem reoccurred crawled home at 10mph. Next several days problem did not reoccur. About a week later same problem reoccurred while driving home..10mph. Spoke to Ford service to see if they would cover repairs and they declined. Took it to my repair shop and they replaced the throttle body. $600. Very scary dangerous situation when this occurs on the freeway.

- Auuburn, WA, USA

problem #664

Oct 282018

Fusion

  • 63,000 miles
Throttle body recall I have a 2010 Ford Fusion that I just purchased less then a year ago. One day my check engine light came on and I returned the car they told me it was the throttle body. They replaced it and 3 months later it went again. I looked up the recalls and they said that the throttle body was one of them. It has already been fixed 4 times in the last couple of years. Now my car is stalling and shutting off in traffic. How do I go about getting this fixed or something new. I looked up the recalls and it saids im suppose to have a 10 year extended warranty or 150,000 mile warranty. But no one is giving me any answers. This car is very dangerous for me and my family to be driving in. Where do I go from here..

- Syracuse, NY, USA

problem #663

Jul 262019

Fusion

  • 117,000 miles
The contact owns a 2010 Ford Fusion. While driving 25 mph, the vehicle stalled and turned off. The contact was able to turn on the ignition and park on the side of the road, but the vehicle stalled again. In addition, the check engine and battery/charging alert warning indicators illuminated. The contact also noticed fuel leaking from both exhaust pipes and noticed a fuel stain underneath the vehicle. The vehicle was towed to the contact's home and then taken to North county Ford (located at 5829, 450 w vista way, vista, ca 92083, (888) 833-0634). The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 117,000.

- Oceanside, CA, USA

problem #662

Aug 022019

Fusion

  • 136,000 miles
Dashboard warning lights suddenly came on, temperature gage went to hot and car suddenly shut off while moving

- Hazel Park, MI, USA

problem #661

Jul 192019

Fusion

  • 67,000 miles
I was driving 70 mph down the highway and my car just quit running. A few warning lights came on and I pulled over to the shoulder of the road. I was able to restart the car and merged onto the highway; the car quickly died again. I had the car towed home and was unable to start the car again since the anti-theft lock light was on. I had the car towed to a dealership and I am waiting to hear back from them.

- Coopersville, MI, USA

problem #660

Jul 092019

Fusion

  • 100,000 miles
The contact owns a 2010 Ford Fusion. While driving 35 mph, the vehicle seized and all the warning indicators illuminated on the instrument panel. The contact exited the vehicle and asked a bystander for assistance. The bystander opened the hood and depressed the manual restart button, which allowed the vehicle to restart and return to normal; however, the failure recurred. The vehicle was towed by the contact's insurance company to the contact's home. South bay Ford (5100 rosecrans ave, hawthorne, ca 90250, (310) 584-7641) was contacted to schedule a diagnostic test. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.

- Redondo Beach, CA, USA

problem #659

Jan 112019

Fusion

  • 90,000 miles
The contact owns a 2010 Ford Fusion. While reversing into a parking space, the engine suddenly revved very high before the vehicle suddenly accelerated. After turning the vehicle off and restarting the engine, the vehicle operated normally; however, the failure recurred approximately four hours later. While at a stop light, the engine suddenly began to rev very high and the engine suddenly accelerated. While depressing the brake pedal, the vehicle suddenly accelerated forward and caused the driver to lose control of the vehicle. The driver shifted into park to stop the vehicle. There was a car in front of me and a car in back of me. Car violently shook and sped forward at a fast speed. Car veered into oncoming traffic and went up over the curb. Consumer's foot was on the brake the whole time. Consumer put the car in park and the vehicle stopped. Engine was racing. The vehicle was taken to jd byrider (1561 West Liberty ave, pittsburgh, pa) where it was diagnosed that the motor mount was faulty and needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 90,000.

- Pittsburgh, PA, USA

problem #658

Dec 192018

Fusion

  • 102,000 miles
2010 Fusion hybrid lost power then shut down. A warning on the instrument panel said to pull over safely and stop. I have done research and found other drivers of the same make and model are having the same problem. If this were to happen in heavy traffic it could cause an accident. Apparently Ford motor is aware of the problem but has done nothing to remedy the situation. My understanding is the problem may be with the throttle body according to some of the complaints I have read. My vehicle is out of warranty but others have had the problem with vehicles under warranty. This problem occurred at 45 mph, thankfully just before turning onto I95 interstate entrance.

- Augusta, ME, USA

problem #657

Dec 072018

Fusion

  • 135,676 miles
The contact owns a 2010 Ford Fusion. While driving various speeds, the check engine indicator illuminated continuously. The vehicle was taken to cavalier Ford greenbrier (1515 S military hwy, chesapeake, va 23320) where it was diagnosed that the evaporator purge valve needed to be repaired. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the same dealer where it was diagnosed that the fuel vapor vent valve failed and the vehicle was not included in NHTSA campaign number: 15V79300 (fuel systm, gasoline). The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 135,676.

- Chesapeake, VA, USA

problem #656

Nov 302018

Fusion

  • 98,196 miles
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The manufacturer advised the contact not to drive the vehicle due to the recall. The contact stated that the part was available, but the vehicle failed to start. The vehicle was not driven for six months and became totally inoperable. The contact stated that the brakes have rusted out, the accelerator and brake pedals go down to the floorboard when depressed, and there was an abnormal oil odor coming from inside and outside the vehicle. The contact called elder Ford (9560 N Florida ave, tampa, fl 33612, (813) 498-0779), but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 98,196.

- Tampa, FL, USA

problem #655

Oct 022018

Fusion

  • 95,000 miles
I noticed today there is a Ford recall for 2012 through 2018 Ford Focus for a faulty part that could lead to engine stalls. The recall states a malfunctioning valve that could result in inaccurate fuel level readings and potentially engine stalls or an inability to restart the vehicle. This is exactly what I have been experiencing in my 2010 Ford Fusion. While I am driving and start to slow down at a stop sign or to turn the corner the engine stalls and jerks and then it goes away until the next time I slow down or turn. I believe this to be the same situation as the current recall for the Ford Focus. Driver side door can't lock.

- Buena Park, CA, USA

problem #654

Mar 012017

Fusion

  • 75,000 miles
I noticed today there is a Ford recall for 2012 through 2018 Ford Focus for a faulty part that could lead to engine stalls. The recall states a malfunctioning valve that could result in inaccurate fuel level readings and potentially engine stalls or an inability to restart the vehicle. This is exactly what I have been experiencing in my 2010 Ford Fusion. While I am driving and start to slow down at a stop sign or to turn the corner the engine stalls and jerks and then it goes away until the next time I slow down or turn. I believe this to be the same situation as the current recall for the Ford Focus.

- Angleton, TX, USA

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