10.0
really awful- Crashes / Fires:
- 6 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 58,429 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2010 Ford Fusion. The contact stated that while her son was driving at various speeds, the vehicle loss motive power, sputtered, and stalled without warning. The vehicle was taken to town and country Ford located at 7800 E. lloyd expy, evansville, in 47715, to be diagnosed. The contact was informed that the throttle body was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but offered no assistance. The failure mileage was 68,000.
- Newburgh, IN, USA
The ev system is no longer working. The hybrid battery is healthy and the owners manual states it is expected to last the lifetime of the vehicle. Many others have noted this issue as the battery "aging out" as programmed by Ford. A suggested remedy is to reset the battery to age >0;<10. Without this reset, the hybrid runs on only the gas motor. At times, this delays acceleration both forwards and backwards as the gas motor (ice) starts back up after stop. This hesitation can easily cause a wreck when pulling into traffic from a stop.
- Tacoma, WA, USA
After a throttle body replacement, my power steering rack went out now its very hard to turn
- Wetumpka, AL, USA
Upon 9 years of age my 2010 Ford Fusion hybrid (any many others) no longer functions as a hybrid vehicle and will only use the internal combustion engine. This causes a safety concern due to the fact that the ev motor is supposed to kick in from a stop upon acceleration. This causes a significant delay in acceleration while it tries to use the ev motor but cannot due to this limitation. While at roundabouts or when making left hand turns this is a significant safety issue. Ford has done nothing to address this or even acknowledge the fact that this issue exists.
- South Saint Paul, MN, USA
Loss power steering in my 2010 Ford Fusion on my way to work. Assit fault came on. This is freaking ridiculous that Ford is not stepping up and taking care this. How can they be so careless. Other issues include front seat recliner driver side. Electrical issues. Engine issues. Disappointed my first car I played off. Nothing to show for it.
- Norcross, GA, USA
While I was driving in the fast lane on the highway my 2010 Ford Fusion sport overheated and cut off due to a faulty heat pump which resulted in coolant leaking into it and warping my engine. There was no check engine light or any other indicator that there was an issue with my vehicle. I had even just gotten my car "winter ready" with my mechanic and in November.
- Washington, DC, USA
I purchased a new 2010 Ford Fusion hybrid SE from a Ford dealership in fairfax, va. After owning the vehicle for approximately 9 years, the vehicle no longer operates in electric mode (it only operates in gas mode). My average mpg has dropped from 37-40 mpg to 25-27 mpg. I took it to a Ford dealership service center manassas, va in Nov 2019 who indicated they are aware of the problem but they have no solution to fix it (they initially were going to charge me $150 diagnostic fee but waived the fee and sent me home). There are numerous reports in Ford vehicle forums with the same complaint. Consensus is that Ford programmed the electronic mode to stop working after 9 years. When I purchased the vehicle, there was no disclosure that I would no longer have a properly working hybrid after 9 years. This end-of-life decision would have to be programmed into the vehicle's ECU at the time of manufacturing and should have been disclosed by Ford at the time of purchase. Had Ford disclosed this, it would have directly impacted my decision to purchase the vehicle. The fix appears to be reprogramming the vehicle to make it think it is less than 9 years old which returns the hybrid functions to normal. According to several forums, some Ford service centers have conduct this fix, but the majority of Ford service centers are not willing/able to resolve this issue. This issue has been identified in Ford's oasis database with no solution. Tsb #ssm 48238 NHTSA id #10167224 was announced in Oct 2019. Refer to forums with identical issues and solutions: (https://www.cargurus.com/cars/discussion-C28475_ds1000144), (https://www.carcomplaints.com/Ford/fusion_hybrid/2010/tsbs/), (https://www.fordfusionforum.com/topic/19361-my-instructions-on-restoring-the-hybrid-ev-function-on-the-Ford-Fusion-hybrid-approaching-the-89-years-mark/).
- Bristow, VA, USA
The contact owns a 2010 Ford Fusion. While driving up a slight incline and stopping, the vehicle would drift backwards when in drive gear. The vehicle had an automatic transmission. When the vehicle accelerated, the rpms increased, but the transmission would not switch gears smoothly like it was designed to do. The dealer was not contacted. The vehicle was taken to an independent mechanic who only printed out the recall information. The manufacturer also informed the contact that there were no recalls on the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was 59,000.
- Lisle, IL, USA
Vehicle has 1 to 2 second delay after depressing throttle before acceleration occurs. Very similar to NHTSA id number: 11219222 and NHTSA id number: 10167224. Suspect it's related to NHTSA id number: 11233861 this has resulted in numerous close calls and near T-bone accidents in this car.
- Cocoa, FL, USA
ABS control module malfunction. Makes brake pedal extra spongy and hard to brake
- Indianapolis, IN, USA
We had driven to a football game, when we returned to the car it would not start. All the lights worked, it turned over perfectly every time, but it would not start. Had it towed to the mechanic in the morning and it started for them. However, after multiple test they were able to get it to stop starting. Checked the codes and it said O2 sensor. Replaced O2 sensor. Car died on my way home from the mechanic while pulling out onto the highway from a stop sign where vehicles are traveling 60mph with my two small children in the car. Terrifying! I barely chugged across the lanes and got the nose of my car on the shoulder. I turned the car off and after a few tries it restarted. When I got home, I took the battery cables off the battery for the weekend as I read that could help the faulty computer issue. So far, I have not experienced this issue again. A couple of weeks before this, I noticed that at speeds of 50 mph the car felt like it was speeding up and slowing down really fast like pulsing.
- Hauser, ID, USA
Bought used Ford Fusion on 9/16/19 from fred bean Cadillac- Buick in doyalstown pa. After about driving it for 950 miles on 10/04/19 an yellow wrench icon appeared on the dash board and the car seemed to lose power. The car was parked and the car was turned off, once the car was restarted the wrench icon disappeared. Made appointment with dealer where the car was purchased from at 7:30am on 10/05/19 to have the car looked at. Was told no error code was found, but later that same day while driving home around 2:00pm the wrench icon reappeared and the loss of power happened turning off from rt 332 (yardley-newton rd speed 55mph) on to stony hill rd speed 40mph. Once I go to a red light at stony hill and yardley langhorne rd intersection I turned car off, then restarted car and wrench icon disappeared.
- Yardley, PA, USA
The car stalls and shifts gears after stopping at a red light or stop sign then after moments of pressing the gas pedal it spins off and jerks really hard on a freeway it rides very well it only stalls after waiting at a light or stop sign or tapping onto the break also the car has new break pads but it sounds like something is scrubbing and while I was backing out of a parking lot the car made a huge popping and threw me back while my foot was on the break it scared me so I got out to see what happened and I didn't hit anything nor did anything hit me so I tried to drive home and the car jerked the entire way home almost
- Houston, TX, USA
Rapid deceleration: While driving on the freeway rapid deceleration occurred. Car slowed to about 25mph and would not accelerate when gas pedal was pushed. Exited freeway.. turned engine off and restarted. Car operated normal. No error icons showed. About a half mile from home problem reoccurred crawled home at 10mph. Next several days problem did not reoccur. About a week later same problem reoccurred while driving home..10mph. Spoke to Ford service to see if they would cover repairs and they declined. Took it to my repair shop and they replaced the throttle body. $600. Very scary dangerous situation when this occurs on the freeway.
- Auuburn, WA, USA
Throttle body recall I have a 2010 Ford Fusion that I just purchased less then a year ago. One day my check engine light came on and I returned the car they told me it was the throttle body. They replaced it and 3 months later it went again. I looked up the recalls and they said that the throttle body was one of them. It has already been fixed 4 times in the last couple of years. Now my car is stalling and shutting off in traffic. How do I go about getting this fixed or something new. I looked up the recalls and it saids im suppose to have a 10 year extended warranty or 150,000 mile warranty. But no one is giving me any answers. This car is very dangerous for me and my family to be driving in. Where do I go from here..
- Syracuse, NY, USA
The contact owns a 2010 Ford Fusion. While driving 25 mph, the vehicle stalled and turned off. The contact was able to turn on the ignition and park on the side of the road, but the vehicle stalled again. In addition, the check engine and battery/charging alert warning indicators illuminated. The contact also noticed fuel leaking from both exhaust pipes and noticed a fuel stain underneath the vehicle. The vehicle was towed to the contact's home and then taken to North county Ford (located at 5829, 450 w vista way, vista, ca 92083, (888) 833-0634). The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 117,000.
- Oceanside, CA, USA
Dashboard warning lights suddenly came on, temperature gage went to hot and car suddenly shut off while moving
- Hazel Park, MI, USA
I was driving 70 mph down the highway and my car just quit running. A few warning lights came on and I pulled over to the shoulder of the road. I was able to restart the car and merged onto the highway; the car quickly died again. I had the car towed home and was unable to start the car again since the anti-theft lock light was on. I had the car towed to a dealership and I am waiting to hear back from them.
- Coopersville, MI, USA
The contact owns a 2010 Ford Fusion. While driving 35 mph, the vehicle seized and all the warning indicators illuminated on the instrument panel. The contact exited the vehicle and asked a bystander for assistance. The bystander opened the hood and depressed the manual restart button, which allowed the vehicle to restart and return to normal; however, the failure recurred. The vehicle was towed by the contact's insurance company to the contact's home. South bay Ford (5100 rosecrans ave, hawthorne, ca 90250, (310) 584-7641) was contacted to schedule a diagnostic test. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.
- Redondo Beach, CA, USA
- Vancouver, WA, USA