really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
58,920 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2010 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

problem #689

Nov 012022


  • miles
My vehicle is having trouble at first start after refueling the vehicle and I made a research and found that there is a recall for some same model of my vehicle that there is a problem with the purge valve. The recall number is 15S34. My vehicle is having the same trouble as mentioned in the recall but my vehicle is not listed as recall under the vin even though I am having problems. I have attached the recall document below that my vehicle needs.

- Orono, ME, USA

problem #688

Jul 242022


  • 119,000 miles
The contact owns a 2010 Ford Fusion. The contact was at a stoplight proceeding to make a left turn, and the vehicle inadvertently stopped. The contact was able to restart the vehicle and drove home safely. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 119,000.

- Roselle, IL, USA

problem #687

Sep 152019


  • 88,000 miles
The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 15 MPH and slowing for a traffic sign, the vehicle stalled and the contact lost power steering; however, the brakes was functional. The contact safely pulled over and placed the vehicle in park(P) and restarted the vehicle. The failure recurred more frequently at low speeds while coming to a stop or driving slowly. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.

- Cedar Park, TX, USA

problem #686

Sep 102019


  • 115,189 miles
On two occasions the car loss power from 60 down to 30 had to pull over and shut the car down very scary situation on the highway. After sri 15 minutes or so the car started back up.had Ford run a diagnostic test and said couldn't find anything wrong. Second time did the same thing about six months later another scary situation safely pulled over and waited 15 minutes and car started, was fine for another six months. Also had two situations when brakes didn't work ABS lights came on with other lights pertaining to brakes had to pull over and shut car down for awhile. Turn car on and they were fine. Again I want to emphasize very scary situation. Dates incidents occurred 09/10/2019 and 09/24/2020 engine shut down, brakes situation 09/15/2020 and again on 04/04/2021.

- Sanford, FL, USA

problem #685

Feb 172021


  • 81,500 miles
Engine light, advance trac light, ABS light, battery light, tire pressure monitoring system light, alarm light suddenly came on. Then dash went completely blank. Headlights went out, lost control of vehicle at high speed. Dash lights came back on stirring control of vehicle lost. All dash lights started flashing. Breaking system not working.

- Shrewsbury, MA, USA

problem #684

Oct 202020


  • 145,679 miles
The rack and pinion is starting to get hard and making noise. My steering is not functioning as it suppose to be. Engine is starting to shake while on red light. My A/C doesn't work and lights do not work from the inside.

- Brownsville, TX, USA

problem #683

Dec 012020


  • 182,000 miles
On December 1st I was driving my Ford Fusion 2 the actual Ford dealership to get a look at their field service action that they had posted on my Ford app. While on my way I was stopped at a light on columbia drive in portland Oregon and I had thought my foot slipped off the brake initially but actually would happen if my car had accelerated and to the gentleman in front of me causing a car accident. My insurance company would have nothing to do with it I tried to contact Ford the dealership that I normally go to to see if they could repair the front-end of my Ford Fusion that was demolished and also no airbags went off as I had just got my car out of the shop at Ford for a recall on the airbags my fiance was with me so there was definitely cause for concern fortunately nobody was hurt but like I said my car was demolished on the right passenger side front end I couldn't figure out why my car accelerating on its own so looking into it the explanation that I came up with was definitely the electronic throttle body motor and all I want is my car returned back to its prior condition I have no other vehicle I don't know who to contact I did contact Ford and was referred to a bigger Ford company if someone could help that would be amazing I'd appreciate it... also no warnings or sensors went off in my vehicle I do have the sel package and once again no airbags were deployed and for the amount of damage that was done I was very surprised

- Portland, OR, USA

problem #682

Nov 272020


  • 101,054 miles
While driving, the "service power steering soon" notice came on the dash. My husband pulled into a parking lot and turned the car off. We waited about 5 minutes and turned the car back on. The dash then said "service power steering now" and there was no power steering. He was able to get us home by going slowly and avoiding roads with sharp turns. At the same time that the power steering would not engage, the engine began acting strange too. It would rev up high unless your foot was actively pressing on the gas pedal or if you were going slow enough (20 mph) for the ev mode to override the gas engine. If I was alone in the vehicle, I would have gotten in an accident as I am not physically strong enough to turn the steering wheel without power steering. The car is now sitting outside my home, waiting to be taken to the shop.

- West Pittston, PA, USA

problem #681

Oct 162020


  • 115,000 miles
While driving on the highway the left driver side front end of the Ford Fusion hit the right rear/side of another car on the highway after being cut off by another car weaving in & out of traffic at a high speed. The Ford Fusion was designated "totaled" by the body shop and insurance adjuster due to the extensive damage. The airbags never deployed. The airbags on this Ford Fusion were part of the airbag recall and were replaced by the Ford dealership within the last 2 years so they should have been in good working order but they never deployed. Very concerning.

- Westminster, CO, USA

problem #680

Oct 092020


  • 117,000 miles
Was driving on the interstate in a construction zone, when the orange "wrench" light came on the dashboard and the car engine lost power. I was barely able to pull into the right lane and then off the road since it was a construction zone. The car has a code of P2111 posted, and I thought my 2010 Ford Fusion was covered under Ford's customer satisfaction program 13N03, but they do not show that my car is covered under 13N03, and can't explain why it is not. The symptoms of the problem exactly match that customer satisfaction program. It was quite a dangerous situation, having the engine lose power like that while driving on a crowded interstate, and I feel that even though this is an older vehicle, it should be llooked into further.

- Loveland, CO, USA

problem #679

Jul 172020

Fusion 4-cyl

  • 109,746 miles
The car he had sold me was not fix or ready to be sold. He basically scammed me out my money he sold me a lemon car. Its drivable yes but its not. The dealer keep saying its alot of work to trade my car in. I told him about everything thats wrong with the car. I had to pay for the back breaks, wheel alignment, new tires and all that together was 1000$. now I still have to fix the axle which is 500 plus my car is smoking cause alot of safety hazards like almost causing car accidents because the smoking from the car is heavy. He also gave me false information about the car. Its been 2 recalls and been in a accident. He lied and said he did my registration but he did not and also said the car came with plate and it did not! I cant do payments on the car regular now because the car is basically breaking down. Im trying to get my full entire refund back the 500$ down payment plus the $980 back from the payments. I got scammed. The car hesitates alot and when im driving the car starts swerving and also will shake. The breaks squeaky again and I have to keep putting oil in everyday. He told me he took $1000 off of the car because thats the loan that his banking gave me but he did not! my balance on paying for this car been $5400 left for the longest and I been paying for this car like im suppose to, on time. I got the car from kings auto llc

- Vancouver, WA, USA

problem #678

Jun 292020


  • 68,000 miles
The contact owns a 2010 Ford Fusion. The contact stated that while her son was driving at various speeds, the vehicle loss motive power, sputtered, and stalled without warning. The vehicle was taken to town and country Ford located at 7800 E. lloyd expy, evansville, in 47715, to be diagnosed. The contact was informed that the throttle body was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but offered no assistance. The failure mileage was 68,000.

- Newburgh, IN, USA

problem #677

Jan 012020


  • miles
The ev system is no longer working. The hybrid battery is healthy and the owners manual states it is expected to last the lifetime of the vehicle. Many others have noted this issue as the battery "aging out" as programmed by Ford. A suggested remedy is to reset the battery to age >0;<10. Without this reset, the hybrid runs on only the gas motor. At times, this delays acceleration both forwards and backwards as the gas motor (ice) starts back up after stop. This hesitation can easily cause a wreck when pulling into traffic from a stop.

- Tacoma, WA, USA

problem #676

Feb 102020


  • 198,000 miles
After a throttle body replacement, my power steering rack went out now its very hard to turn

- Wetumpka, AL, USA

problem #675

Apr 042019


  • 76,000 miles
Upon 9 years of age my 2010 Ford Fusion hybrid (any many others) no longer functions as a hybrid vehicle and will only use the internal combustion engine. This causes a safety concern due to the fact that the ev motor is supposed to kick in from a stop upon acceleration. This causes a significant delay in acceleration while it tries to use the ev motor but cannot due to this limitation. While at roundabouts or when making left hand turns this is a significant safety issue. Ford has done nothing to address this or even acknowledge the fact that this issue exists.

- South Saint Paul, MN, USA

problem #674

Aug 152018


  • 185,390 miles
Loss power steering in my 2010 Ford Fusion on my way to work. Assit fault came on. This is freaking ridiculous that Ford is not stepping up and taking care this. How can they be so careless. Other issues include front seat recliner driver side. Electrical issues. Engine issues. Disappointed my first car I played off. Nothing to show for it.

- Norcross, GA, USA

problem #673

Dec 302019


  • 87,560 miles
While I was driving in the fast lane on the highway my 2010 Ford Fusion sport overheated and cut off due to a faulty heat pump which resulted in coolant leaking into it and warping my engine. There was no check engine light or any other indicator that there was an issue with my vehicle. I had even just gotten my car "winter ready" with my mechanic and in November.

- Washington, DC, USA

problem #672

Nov 012019


  • 88,790 miles
I purchased a new 2010 Ford Fusion hybrid SE from a Ford dealership in fairfax, va. After owning the vehicle for approximately 9 years, the vehicle no longer operates in electric mode (it only operates in gas mode). My average mpg has dropped from 37-40 mpg to 25-27 mpg. I took it to a Ford dealership service center manassas, va in Nov 2019 who indicated they are aware of the problem but they have no solution to fix it (they initially were going to charge me $150 diagnostic fee but waived the fee and sent me home). There are numerous reports in Ford vehicle forums with the same complaint. Consensus is that Ford programmed the electronic mode to stop working after 9 years. When I purchased the vehicle, there was no disclosure that I would no longer have a properly working hybrid after 9 years. This end-of-life decision would have to be programmed into the vehicle's ECU at the time of manufacturing and should have been disclosed by Ford at the time of purchase. Had Ford disclosed this, it would have directly impacted my decision to purchase the vehicle. The fix appears to be reprogramming the vehicle to make it think it is less than 9 years old which returns the hybrid functions to normal. According to several forums, some Ford service centers have conduct this fix, but the majority of Ford service centers are not willing/able to resolve this issue. This issue has been identified in Ford's oasis database with no solution. Tsb #ssm 48238 NHTSA id #10167224 was announced in Oct 2019. Refer to forums with identical issues and solutions: (https://www.cargurus.com/cars/discussion-C28475_ds1000144), (https://www.carcomplaints.com/Ford/fusion_hybrid/2010/tsbs/), (https://www.fordfusionforum.com/topic/19361-my-instructions-on-restoring-the-hybrid-ev-function-on-the-Ford-Fusion-hybrid-approaching-the-89-years-mark/).

- Bristow, VA, USA

problem #671

Oct 012019


  • 59,000 miles
The contact owns a 2010 Ford Fusion. While driving up a slight incline and stopping, the vehicle would drift backwards when in drive gear. The vehicle had an automatic transmission. When the vehicle accelerated, the rpms increased, but the transmission would not switch gears smoothly like it was designed to do. The dealer was not contacted. The vehicle was taken to an independent mechanic who only printed out the recall information. The manufacturer also informed the contact that there were no recalls on the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was 59,000.

- Lisle, IL, USA

problem #670

Nov 202019


  • 91,800 miles
Vehicle has 1 to 2 second delay after depressing throttle before acceleration occurs. Very similar to NHTSA id number: 11219222 and NHTSA id number: 10167224. Suspect it's related to NHTSA id number: 11233861 this has resulted in numerous close calls and near T-bone accidents in this car.

- Cocoa, FL, USA

Read the next 20 complaints »