10.0

really awful
Crashes / Fires:
21 / 1
Injuries / Deaths:
8 / 0
Average Mileage:
56,081 miles

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« Read the previous 20 complaints

problem #29

Oct 012011

Fusion 4-cyl

  • 44,000 miles
On October 1, 2011, while pulling into a parking space, going less than a few miles an hour and applying the brake, the car suddenly lurched forward and accelerated on its on - jumped the curb and crashed through the window of a business.

- Arlington, TX, USA

problem #28

Sep 202011

Fusion

  • miles
While traveling 45 mph lost acceleration and coasted to side of the road. Wrench or service light came on. Shut car off and waited about 30 seconds and restarted car and service light went off and car operated normally. Took the car to nearest dealer and they said they couldn't pull up any diagnostic codes and for me to wait for the problem to occur again and bring it back. Car only has 37000 miles and after doing some research I have found multiple complaints about the very same issue with other Fusion owners. All the cars that have been repaired had to replace the throttle body.

- Griffin, GA, USA

problem #27

Sep 162010

Fusion 6-cyl

  • miles
While traveling in my new Ford Fusion approximately between 55 - 60 mph on the expressway, without any warning my car speed dropped instantly from 55-60 mph down to 5 mph, at the same time the wrench on the dashboard illuminated. Unable to accelerate I immediately hit my hazards barely making it across two lanes to the shoulder and to safety, I turned the car off, and then back on, all seem well. Thank god, the traffic was not heavy. I took the car to Ford, after only one day in the shop I was informed, that they were unable to duplicate the problem and that it was hooked to and tested with the diagnostics machine. I was told that maybe it was just a glitch, or fluke, reluctant, I accepted my car back. But, needless to say exactly one week later it happened again, this time I was on the entrance ramp to a very crowded expressway, traveling approximately 30 mph, speed suddenly dropped to less than 5 mph, acceleration was not possible wrench light illuminated. Next morning back in Ford shop. After having my car for eight days and 40+ miles added to my Ford Fusion I was informed that the problem could not be duplicated. I contacted Ford customer service and voiced my concern, one day later I was informed my car was ready and that the problem was identified, and the throttle had to be replaced.

- Chicago, IL, USA

problem #26

Aug 282011

Fusion

  • 39,500 miles
The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 45 mph with pressure applied to the accelerator pedal there was no power response and the rpms began to decrease. The contact coasted to the side of the road and turned the engine off. Upon restarting the engine the vehicle operated normally. The failure recurred twelve times. The vehicle was taken to an authorized dealer where the throttle body was replaced. The manufacturer was made aware of the defect. The approximate failure mileage was 39,500. The VIN was unavailable.

- Evans, GA, USA

problem #25

Sep 032011

Fusion 4-cyl

  • 27,000 miles
There was a recall on the 2010 Ford Fusion transmissions. I took the car in on 12/31/10 to automax Ford, killeen, tx. They told me that nothing was wrong with it and it is fine. On 3 August 2011 my car felt like it did a downshift while going down the highway. At this point my accelerator fails to work. The car is not in any gear and even when I give the car gas the engine will not rev. I then have to come to a complete stop and put the car in park. While in park the car idles really heavy like and stuttters to keep going so I have to turn the car off. When I turn the car back on it will turn over about 6 or 7 times before it starts. I have to do this process every time the car does this which has been about 6 times in the past two days. The incident happens on the highway and in regular city driving. I believe automax Ford has failed to do the inspection right and now the recall letter is expired as of April 2011. I was also deployed overseas during that time period of expiration.

- Fort Hood, TX, USA

problem #24

Jul 242011

Fusion

  • miles
I was driving on the freeway 101. I accelerated to change lanes and the gas pedal stuck in that position. I put on the brakes to slow me down as soon as I took my foot off the brake the car started to speed again, I braked again and exited the freeway and pulled to the side of road, put it in neutral and turned of the engine. When I looked at the gas pedal, the rubber mat had stuck on top of the accelerator. I called my Ford dealer today they had no knowledge of this problem, however I noted on the web today you had issued a warning about this problem in June of 2010, we bought our car in Oct. 2010, and I guess Ford didn't tell dealers not to put this all weather mat on top of an existing mat, as per their printed instructions on the mat itself.

- Canoga Park, CA, USA

problem #23

May 082011

Fusion

  • 10,000 miles
Traveling at high speed with cruise control on. Applied brake to slow down for traffic, vehicle continued to slow and would not respond when I applied the accelerator. I had to put the transmission in neutral and had to push gas pedal several times hard before engine would respond. This happened twice while traveling from Florida to Canada. I had the Ford dealership in wetaskiwin, alberta, Canada check the vehicle, they could find nothing wrong. I continue to drive the car, but I am fearful that, if it happens again, I could be rear-ended.

- Parrish, FL, USA

problem #22

Jun 072011

Fusion

  • 12,815 miles
The contact owns a 2010 Ford Fusion. While attempting to park traveling 2 mph, the contact stated that the vehicle suddenly accelerated without warning, causing her to crash into a concrete barrier. She was able to apply pressure to the brakes and shift into park to bring the vehicle to a stop. The dealer or manufacturer had not been notified nor was the vehicle repaired. The current and failure mileages were 12,815. A police report was not filed.

- Mount Vernon, WA, USA

problem #21

Dec 182010

Fusion

  • 13,900 miles
I have a 2010 Ford Fusion with 13K miles on it, that has been providing me with tremendous amount of heartache. The vehicle will automatically slip into random gears while driving, even to the extent of shifting from 6 gear all the way down to 1st. I was driving down I-17 in Arizona doing the speed limit of 75mph when for the second time it slipped all the way in to 1st gear. Both times this occurred it nearly caused an accident because my speed decreased so suddenly I was almost rear end at 75mph. I am actually fearful for my wife, who primarily drives it, and my son safely. I have brought the vehicle in before and they can't find anything wrong with it, but yet there are numerous customers with the same complaint. A simple online search will reveal that. Ford is aware of this problem, but individual dealers are only treating the symptoms and not actually fixing the problem. This has to be corrected before someone dies.

- Peoria, AZ, USA

problem #20

Oct 292010

Fusion

  • 66,273 miles
No crashes or injuries yet! I drive a 2006 Ford Fusion>>> well driving down the highway while on cruise control the cruise control totally stops and it the speed when from 70 down to I don't know what right away.. the reason I don't know is because the odometer error came up causing the speedometer to stop working. And to add to the confusion... the starter stopped working... all this happened on the day my dad died leaving me without a car to see my family which live 200 miles away...

- Maryville, MO, USA

problem #19

Jul 182010

Fusion 4-cyl

  • 75 miles
The contact owns a 2010 Ford Fusion. The contact stated that when she moved toward a stop sign and attempted to stop, the vehicle suddenly accelerated forward. She attempted to brake but the vehicle would not slow down. She also noticed that the rpms were increasing rapidly and the vehicle vibrated. At the next stop, the failure occurred again. After that stop sign, the vehicle seemed to function correctly. The failure occurred another time so the contact turned the vehicle off and restarted it. The vehicle had not been inspected or repaired. The contact called the manufacturer who stated that someone would get back with her. The current mileage was approximately 1,800. The failure mileage was 75. Updated 3/21/11 the consumer stated as she approached a stop sign, the engine started making a loud noise and vibrating. The consumer put the vehicle in neutral and put both of her feet on the brake, but the vehicle kept pulling around the corner as she was trying to make a right. She tried to turn the vehicle off, but the vehicle accelerated out of control, hit a fence, spun around and headed toward a tree, dragging fence and poles. The vehicle finally cut off. Updated 08/05/11 updated 11/22/11

- Charlotte, NC, USA

problem #18

Jun 302010

Fusion

  • 4,500 miles
Stopped at a traffic light, waiting to make left turn. Upon accelerating car lurched forward like it was going to come off it's chasis and then lost all acceleration. Car rolled to stop and needed towing dealership had car for 25 days. Claims to have replaced a throttle module which corrected the issue. Ford claimed all defective parts and indicated they had no responsibility to inform me of the defect which caused the incident.

- Oxford, OH, USA

problem #17

Sep 102010

Fusion 4-cyl

  • 1,310 miles
The contact owns a 2010 Ford Fusion. The contact stated as his wife turned slowly into a parking space, the vehicle suddenly accelerated. Jumped onto the sidewalk and hit a metal railing which in turn broke the store front window. There were no injuries. The following day while sitting at a complete stop, the contact removed his foot from the brake pedal and the vehicle abnormally accelerated again. The contact was able to stop the unintended acceleration by depressing the brakes. The contact called the manufacturer who advised him to take the vehicle to the dealer for diagnosis and possible repairs. The vehicle was not inspected or repaired. The failure mileage was approximately 1,310 and the current mileage was 1,364. Updated 01/06/11. Updated 04/12/11

- Wheaton, MD, USA

problem #16

Jun 172010

Fusion

  • 704 miles
The contact owns a 2010 Ford Fusion. The contact stated that while driving 3 mph the vehicle suddenly accelerated up to 30 mph. While trying to stop the vehicle the vehicle it crashed into another vehicle. The contact had to shift the vehicle into park in order to stop the vehicle. The contact was not injured during the crash. The contact did not file a police report. The contact called the manufacturer and they did not provide any assistance. The contact noticed numerous complaints regarding the sudden acceleration problem with this year make and model and refused to drive the vehicle in fear of causing a crash. The failure mileage was unknown.

- Alexandria, VA, USA

problem #15

Aug 282010

Fusion

  • 600 miles
The contact owns a 2010 Ford Fusion sel. The contact stated that when attempting to apply the brakes to park, the vehicle surged forward over two curbs, hit a fence, and continued to accelerate through a field. The air bags did not deploy. There were no injuries. A police report was filed. The contact had not spoken with the manufacturer. The current and failure mileages were approximately 600. Updated 12/7/10

- Dallas, TX, USA

problem #14

Jul 272010

Fusion 6-cyl

  • 250 miles
The contact owns a 2010 Ford Fusion. The contact stated while driving at 45 mph, the vehicle abnormally accelerated up to 85 mph. The contact was unable to stop the unintended acceleration by depressing the brake pedal. He then shifted into neutral and applied extreme force to the brake pedal before the vehicle came to a stop. The contact stated as the vehicle was coming to a stop, there was an abnormal increase in engine rpms. He also noticed the floor mats were holding down the accelerator pedal. The contact stated the floor mat was purchased as an aftermarket floor mat. He removed the floor mats and contacted the manufacturer who advised that the failure would not have occurred if the floor mat was purchased from the manufacturer. The contact stated there was no information in the owner's manual pertaining to proper floor mat usage. The failure and current mileages were 250. Updated 10/20/10 updated 10/21/10

- Blairsville, PA, USA

problem #13

Mar 162010

Fusion

  • 1,200 miles
The contact owns a 2010 Ford Fusion. The contact stated when depressing the accelerator pedal, there was an abnormal increase in engine rpms. The vehicle would sporadically accelerate at a rapid pace. The failure would persist even after the contact would remove her foot from the accelerator pedal. The dealer contacted the manufacturer who advised him not to make any repairs to the vehicle. The manufacturer advised that after sixty days, the vehicle should correct itself. The vehicle was not repaired. The failure mileage was 1,200 and the current was unknown.

- The Villages, FL, USA

problem #12

Jun 082010

Fusion 4-cyl

  • Automatic transmission
  • 13,000 miles
The contact owns a 2010 Ford Fusion. The contact stated that while driving 65 mph with the cruise control engaged down hill it would not adjust the speed; yet, the rpms increased to 4000 while the engine made a high pitch screaming noise. The vehicle was taken to the dealer to have the software repaired; however, it would not solve the problem. The manufacturer was contacted and stated that it must be a characteristic of the vehicle and they don't know how to repair the failure. The failure and current mileages were 13,000. Updated 10/21/10. The consumer stated instead of slowing the engine down to maintain speed when going down a steep grade, it revs really high. A service technician stated there was definitely something wrong, but there was no fix for it. Updated 10/26/10

- Lindley, NY, USA

problem #11

Jun 242010

Fusion 6-cyl

  • Automatic transmission
  • 8,000 miles
The contact owns a 2010 Ford Fusion. The contact lightly depressed the accelerator pedal from a complete stop when the vehicle abnormally accelerated at a rapid rate of speed. She was able to stop the unintended acceleration by applying the brakes and moved the vehicle off the roadway. The vehicle was towed to the dealer where the contact was awaiting a diagnosis of the failure. The failure and current mileage was 8,000. Updated 08/11/10. Updated 08/17/10

- Batavia, IL, USA

problem #10

Jun 162010

Fusion

  • 960 miles
The contact owns a 2010 Ford Fusion. While driving in extremely heavy traffic approximately between 3-4 mph, an unexpected increase of acceleration occurred. The contact applied pressure to the brake pedal and the vehicle continued to accelerate which caused the vehicle to crash into the proceeding vehicle. There was no personal injury or damage to the vehicle. A police report was not filed. The authorized dealer was notified of the acceleration failure. The contact stated the vehicle would be taken to the authorized dealer for diagnosis. The failure mileage was 960. Updated 07/12/10

- Stamford, CT, USA

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