10.0
really awful- Crashes / Fires:
- 7 / 1
- Injuries / Deaths:
- 3 / 1
- Average Mileage:
- 60,261 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Lug nuts are all stripped or broken. Check engine light, check fuel fill inlet message, poor driving all around, lack of power. Brake calipers broke off and brake pads fell out. Power steering locks up every once in a while
- Lapeer, MI, USA
My vehicle will no longer operate in electric mode. This is a major safety concern since there is no assist from the high-voltage battery powered electric drive motor. Upon accelerating from a dead stop, there is a significant lag before the ICE kicks in and provides enough power to move the vehicle.
- Novi, MI, USA
While driving, the throttle body valve malfunctioned, causing the vehicle to rapidly lose power and go into an engine "safe mode." The check engine light appeared on the dash. I was luckily able to pull over to the side of the road. Restarting the vehicle cleared the error, but the issue continued to recur until I was able to get home. Luckily the sudden loss of power did not cause an incident, but as it occurred on the highway, a sudden drop in speed could have posed a safety risk, especially if it had occurred in inclement weather. There was a recall for the specific part that failed, but due to my model being a hybrid, it was not included even though it contained the exact faulty component. Speaking with Ford Customer Care confirmed this to be the case that my specific car was not included in the recall. I was able to order the replacement part myself and perform the repair. The error message that was thrown in the car's OBD system was: P2112 "Throttle Actuator Control System - Stuck Closed" The code was not saved in the module so it could only be read at the time the issue was actively occurring before the vehicle was turned off.
- Spring Valley, CA, USA
Car stalled at a stop light on [XXX] where the speed limit is 50MPH. My [XXX] daughter was driving and could not restart the car. When the light turned green she was stuck in the middle of the road and trucks and other drivers where riding right up to her at 60+ MPH before they switched lanes honking and flipping her off. She could have been struck and killed. Took to mechanic after I was able to get on-site and start the car. P1450 Unable to Bleed Up Fuel Tank Vacuum. Was told this is very common with this year of Ford Fusion and Ford knows of the issue. Why not a recall to change the solenoid and purge valve before someone gets killed if they haven't already. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Cleves, OH, USA
Whenever I put gas in the car I have to go extremely slow or the fuel will "spit" back out onto the car and ground. This is not a safe situation at the pump.
- Anderson, IN, USA
Gasoline was leaking from the top of the gas tank down the side of the tank near the passenger side rear tire (opposite side from the fuel filler cap). This was first notice on 10/8/2023. The gas would leak when the tank was filled until approximately 1 gallon had leaked out on the ground underneath the tank. I put a container under the car near the passenger side tire to catch the gas. There was a strong smell of gas inside and around the car. We took the car to the mechanic who said the gas tank had a crack at the top of the tank. The mechanic replaced the tank with a used tank which cost approximately $514 total installed. A new tank would have cost approximately $1100 installed.
- Jacksonville, FL, USA
I noticed a gasoline smell coming from my car. After taking it in to be examined, it was discovered that the fuel tank had a leak in it - right next to the exhaust pipe. A disaster waiting to happen.
- Beaufort, SC, USA
My vehicle is having trouble at first start after refueling the vehicle and I made a research and found that there is a recall for some same model of my vehicle that there is a problem with the purge valve. The recall number is 15S34. My vehicle is having the same trouble as mentioned in the recall but my vehicle is not listed as recall under the vin even though I am having problems. I have attached the recall document below that my vehicle needs.
- Orono, ME, USA
Furl tank leaks and seapage. There-??s a past recall yet dealer will not fix.
- Leesburg, VA, USA
A few years back there was a recall on a fuel system part cause it would emit strong gasoline odor. Same issue has come back. Dealership states that recall was completed and they could not repair the very same issue without charging for it.
- Angier, NC, USA
I believe it is the Fuel System Throttle Body. Yes it is available for inspection. While driving on the freeway at 60 mph, and on city streets 30 mph, the car suddenly stalled out. The wrench warning light came on for about 3-5 seconds, but the car was already stalling out. This was a extreme danger to myself and all other drivers in my vicinity. I plan to have the vehicle inspected. No other inspection has been done. Wrench Warning Light came on about 3-5 seconds before car stalled out power seemed to decrease as I pressed the pedal.
- Spokane Valley, WA, USA
Car constantly have brakes, steering, fuel, and airbags problems
- Champlin, MN, USA
My car is leaking fuel. I am unable to pass the smog. I called Ford and they said they already 'inspected' my fuel tank in 2016 and it was fine so they don't have to fix it now. This was recalled. It is effecting my car and they need to repair it. Just because it wasn't happening before doesn't mean they should not be responsible for this problem now that it has happened and my car is affected by this recall. They are refusing to fix it.
- Eastvale, CA, USA
My local dealership won't do the open recalled foe my car because they don't know if part is good or not.. I went and pick up my car from the dealership they only did the airbag.. I was wondering if you guys could contact them and let them know to replace the part.. recall number is 15S34
- Uhrichsville, OH, USA
After much research I have determined the throttle body is failing to function properly in this car. This part has been recalled on non hybrid models but not hybrid models, even though they are identical parts.
- Magalia, CA, USA
Etb electronic throttle body on 2010 Ford Fusion 4cy SE - instant loss of power to vehicle as traveling 45 mph hour on roadway, almost crashing, after much research I've realized you guys allowed Ford to do their one "recall" that wasn't a recall, and now endagering thousands of lives that are not aware of the faulty part!!!! why"?" I could have died!!!!
- Gordonsville, VA, USA
1.) C/S airbag light is on - local dealership found passenger airbag in B pillar is cause - not related to recently completed recall 19S34 on passenger airbag inflater npa1908055946 per dealership. Not sure why the airbag systems in these vehicles are problematic, but the owner should not be responsible for charges for replacement of these problematic parts. Possible new recall needed. 2.) recall 15V34 relating to leaking canister purge valve - Ford authorized an update to the vehicle powertrain control module calibrations to help prevent pressure cycles in the fuel tank - these calibrations were performed however the purge valve has still failed. The part 9U5Z-9C915-H was originally recommended 4 years ago when the recall was issued but the part was unavailable at the time, on special order. Vehicle owner requested repair / part replacement repeatedly but was told the part remained unavailable and was not an issue with the re-calibration unless the check engine light appeared. The dealership closed the recall without replacing the part - 6 months later the check engine light came on and the cause is the need for a replacement canister purge valve and the owner is now responsible for the repair/replacement costs. Recall should be honored.
- Winston Salem, NC, USA
I took my car to griffin Ford in tifton ga for the air bags recall and the fuel tank recall. They fixed the air bags but said nothing was wrong with the fuel recall. But I explained to them that the car will burst gas out while pumping and gas leak under the car. They said nothing was wrong with it. I took it the Ford place in turner county and they said it was the canister valve solenoid. But they said it was a recall on it. I'm confused now I got to buy one and pay to have it replaced.
- Ashburn, GA, USA
Car accelleration is sluggish/weak after car comes to complete stop. Poses real danger when entering traffic, especially left turns with oncoming traffic. Problem has been reported by several others. Cause is design defect in vehicle/battery age counter in car's computer. Only allows for one digit. Causes battery to stop working properly after car reaches 10 years of age. My car was purchased in aoril 2010. Had local auto shop reset counter to "0". (car has only 77,000 miles) now functions as intended. Copy of repair invoice attached. I will send copy to Ford Motor Company rquesting reimbursement after filing report here.
- Ben Lomond, CA, USA
- Green Bay , WI, USA