10.0

really awful
Crashes / Fires:
25 / 1
Injuries / Deaths:
26 / 0
Average Mileage:
19,606 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2010 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #307

Apr 282017

Fusion

  • 88,000 miles
Takata inflators. I havent had an issue except I bought this vehicle in April of 2017 and when I found out about the air bag recall, the dealer's service department told me they are aware of the issue and are blaming Ford for not getting them the correct parts to address this vital safety issue. In the mean time I've received notices about the recall and to take my car to the dealer, etc...but if they don't have the parts what can I do"? for Ford to be taking this long on sending out the parts is beyond me for such a crucial safety issue, and was wondering how many people are going to die in the meantime?"

- Fallon, NV, USA

problem #306

Jun 012018

Fusion

  • miles
Takata recall. I received an airbag recall notification via us mail.parts for the repair are not currently available but are "anticipated" to become available "during the second and third quarter of 2018". I called Ford and two separate people told me the car was safe for the driver but not for the front passenger. How can they be sure of this" meanwhile, they offer up to $30/day for a rental car. This is good until I find out through two dealerships that the least expensive car available is $35 including taxes. To recap: 1. Ford says the car is safe to drive for the driver only. 2. Ford will provide a rental car of up to $30/day even though the cheapest is $5 more or $150/month out of my pocket. 3. people have been injured/killed by this defect. What are my options other than jepordizing the safety of me and my family? paying $150/month is not an option and when will the part be ready? why can't Ford go the extra mile and fully cover the rental" I was a federal air traffic controller for 31 years. I am very keen on safety risks and this is not one I am willing to take. Please help. Thank you.

- North Charleston, SC, USA

problem #305

Jun 052018

Fusion

  • miles
"takata recall" I received a recall notice February 2018 stating there had been a recall on the passenger side airbag, and I would be notifies when parts became available to fix the issue. I have since then received a letter stating parts are unavailable, and Ford is offering rental cars until parts do become available. I have been trying to get this solved for a week now, and my local Ford dealer just keeps saying they will get back to me. This is my only form of transportation, and I have two kids that travel in this car with me. I feel like everyday driving in this unsafe vehicle, is a threat to me and/or my children, and nothing is getting resolved, due to an overwhelming list, but I shouldn't have to worry everytime I drive.

- Georgetown, IN, USA

problem #304

Mar 012018

Fusion

  • miles
No action from dealer Ford I received recall letter since 2016 now I have new complaints regards to power steering assist fault service advancetrac

- Buena Park, CA, USA

problem #303

Jul 012016

Fusion

  • miles
Recall letter dated July 2016. Dealer says no parts..

- Cedar Park, TX, USA

problem #302

Feb 232018

Fusion

  • miles
Takata recall 18S01 NHTSA 18V046 after receiving recall letter on Feb 2016, I contacted many Ford dealers in South jersey NJ, philadelphia pa and in buffalo NY to replace defective recalled air bag. However, there is no single dealer has the parts until date 5/31/2018. They don't know when the part will be available and some of them said it may be available by fourth quarter or around the end of 2018. They offered rental smallest compact car (not equivalent to my current car) where I have to pay dealer extra 10 to 12 dollars per day plus insurance cost (average $350- to $500 monthly until undefined date) I would like to file a complaint as I I don't want to be exposed to such dangerous deadly air bag. This is liability of manufacture not customer fault. In addition I can't afford this extra unfair rental cost imposed by dealers.

- Moorestown, NJ, USA

problem #301

Jan 182018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact stated that NHTSA campaign number: 18V046000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in January of 2018. The dealer (freedom Ford wv, 501 mary jane wood circle, university town centre, morgantown, wv 26501) stated that the parts were not available for the recall repair. The manufacturer was contacted and confirmed that the parts were unavailable. The contact had not experienced a failure. VIN tool confirms parts not available.

- Morgantown, WV, USA

problem #300

May 302018

Fusion

  • miles
Takata recall I received a recall notice for my airbags around June 2016. I have still not been able to have the airbags replaced (May 2018) because the recall status is: "remedy not yet available" it has been too long and I don't feel like my car is safe until this is taken care of.

- Camarillo, CA, USA

problem #299

Jan 022017

Fusion

  • 0 miles
Takata recall, Ford dealer does not have in yet; thankfully nothing has happened yet.

- Melbourne, FL, USA

problem #298

Jun 012016

Fusion

  • miles
Takata recall received recall 6/1/18. Parts never available according to dealer. 8 year old car located in a hot climate in houston tx is high risk according to reports

- Houston, TX, USA

problem #297

Feb 012018

Fusion

  • miles
Tamara recall- I have called several times to get this fixed, still no parts. When will parts E available?

- Greensboro, NC, USA

problem #296

May 262018

Fusion

  • miles
Takata recall. My complaint is that it is taking Ford an inordinate length of time to develop and implement a remedy to this recall. It has been 2 years, and there is nothing to be done. The only thing they say to do is not have anyone ride in the front passenger seat-that is a ridiculous answer for a period of 2 years. It is clear this is not a priority for them--they sold their cars and now want to sell more.

- Fort Walton Beach, FL, USA

problem #295

Dec 262017

Fusion 4-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called capital Ford at (408) 426-8298 (located at 919 capitol expressway auto mall, san jose, ca 95136) and was informed that the part was not available. The manufacturer was made aware of the issue and opened case number: 13788956. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Jose, CA, USA

problem #294

Jan 012018

Fusion

  • miles
Takata recall we called a Ford dealership in charlottesville (eddins) regarding this recall and no one called back. It is a great inconvenience to not be able to have a passenger ride in the front seat of a small sedan. I have been given no idea of when this problem will be fixed. We bought this used car last fall and at that time when we researched the car before purchase we were told there were no active recalls on this car. Then in January 2018 we received the notice regarding the takata air bag. Please help me get the manufacturer to resolve this problem as soon as possible.

- Charlottesville, VA, USA

problem #293

Jan 282018

Fusion

  • miles
It has been 4 months and have received no further information or the airbag replacement

- Amelia, OH, USA

problem #292

May 152018

Fusion

  • miles
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. The dealer (apple Ford Lincoln, 8800 stanford blvd, columbia, md 21045) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact recently received a postcard from tk holdings, alerting him that they filed for bankruptcy. The contact had not experienced a failure. The VIN was not available.

- Ellicott City, MD, USA

problem #291

May 102018

Fusion

  • miles
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Pines Ford Lincoln (8655 pines blvd, pembroke pines, fl 33024, (954) 443-7000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Pembroke Pines, FL, USA

problem #290

Feb 052018

Fusion

  • 80,000 miles
Takata recall 18S01 / NHTSA recall 18V046. What is a time limit to wait for any parts to come available" what is Ford doing for thier customers" our business is without 1 of 4 vehicles in our fleet! help!

- Yuma, AZ, USA

problem #289

Apr 102018

Fusion 4-cyl

  • 120,000 miles
Takata recall. The contact owns a 2010 Ford Fusion. While driving various speeds, the air bag warning indicator remained illuminated, which was a safety concern. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to beach Ford (851 jason blvd #1, myrtle beach, SC 29577, (843) 839-8168), but the parts were not available for the repair. The failure was not diagnosed or repaired. The manufacturer also informed the contact that parts were not available. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

- Myrtle Beach, SC, USA

problem #288

May 072018

Fusion

  • 84,000 miles
Takata recall - no fix for past 2 years, telling me I shouldn't have a passenger in the front seat with me. Unable to get a fair trade value because the dealerships cannot resell the vehicle

- Shalimar, FL, USA

Read the next 20 complaints »