10.0
really awful- Crashes / Fires:
- 25 / 1
- Injuries / Deaths:
- 26 / 0
- Average Mileage:
- 19,606 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called two dealers (don bohn Ford 3737 lapalco blvd, harvey, la 70058 (504) 347-7000) and (veterans Ford 3724 veterans memorial blvd, metairie, la 70002 (504) 887-8410) where it was confirmed that parts were not available. The manufacturer was not made aware of the issue. The contact was informed that owners would receive a second notice when remedy parts become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Avondale, LA, USA
The contact owns a 2010 Ford Fusion. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for repair. The contact received the notification in July of 2016. The dealer and manufacturer were not contacted or made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
- Colonial, NY, USA
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke to fremont Ford (39700 balentine dr, newark, ca 94560) who stated that parts were not available. The manufacturer was made aware of the issue and stated that parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Fremont, CA, USA
Takata recall I just bought this car from okcarz in orlando had no idea about this recall when I bought this car I contacted ron norris Ford they told me there were no parts available and wouldn't be any time soon. Per joe kid service director. Contacted okcarz they refused to swap me out of the car stating that it was a problem with the manufacturer and they did not care
- Titusville, FL, USA
Takata recall. The contact owns a 2010 Ford Fusion. The contact stated that NHTSA campaign number: 16384000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in July of 2016. The dealer (sunnyvale Ford, 650 E el camino real, sunnyvale, ca 94087) stated that the parts were unavailable for repair. The manufacturer was contacted and confirmed that the parts were unavailable. The manufacturer stated that the case was escalated to a higher priority. No further assistance was offered. The contact had not experienced a failure. VIN tool confirms parts not available.
- Cupertino, CA, USA
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. (VIN tool confirms parts not available).....updated 11/16/17
- Green Bay, WI, USA
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (raceway Ford in riverside, ca) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Moreno Valley, CA, USA
Takata recall. Recall notification received over a year ago. No timely remedy has been made available. Multiple calls to dealership indicate no parts available.
- Brighton, MI, USA
Takata recall. Is Ford ever going to get the parts to fix this. There could be a massive lawsuit some day soon.
- Great Bend, KS, USA
Takata recall. I received notice June 1, 2016 of a safety recall for the passenger side airbag. I have queried our local Ford dealership (as well as other dealerships in the dallas area) and have been given no information as to when this safety item will be resolved. I have been told by the local Ford service manager that there appears to be no real urgency to replace this airbag due to cost (it is less costly to deal with lawsuits than with replacement). I was told by the sales director at the same dealership that they would buy my car at black book value as trade-in on another vehicle. When I asked what would be done with my Fusion I was advised that it would be sold somewhere out of the us where there are no recall concerns.
- Rockwall, TX, USA
Takata recall -- it is one year since the recall was issued. Ford stated today that still don't have any inflators in manufacture for replacement. The car will be past its lifespan before the recall is complete meanwhile any passenger in the car is at risk. This is an unsatisfactory response to a major safety risk. Nothing has happened yet!
- Palm Coast, FL, USA
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to vista Ford Lincoln (located at 21504 ventura blvd woodland hills, ca 91364 866-733-7153) who stated that remedy parts were on back order. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Tarzaba, CA, USA
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Butch oustalet of gulf port, Mississippi (located at 9274 highway 49) was made aware of the recall and stated that parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 08/30/17
- Gulf Port, MS, USA
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Coggin Ford of deland, Florida was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 08/22/17 updated 12/6/2017
- Orange City, FL, USA
Takata recall. Received letter from Ford in July 2016. We have tried a number of times to have this rectified. But so far we have had no success. Today we were told to wait for a letter from Ford to tell us when it can be fixed. This is not acceptable. It is like riding in a bomb. Please help us if you can. Thank you
- Byhalia, MS, USA
Takata recall. Ford has done nothing to remidy this deadly problem. How can I get relief" is pressure being put on Ford to repair these airbags"
- Hiram, GA, USA
Takata recall my air bag sensor light came on air bags never deployed in my vehicle in an accident I was in in June of 16.I purchased this vehicle with multiple issues the dealership that sold me the car new it was under recall and never fixed the car.it was in and out of shop for ABS, gas leak, accelerating by itself now I've burned up 3 calipers keep burning break pads gas is never accurate and there's no light but it still pulls code for ABS, also it went in for factory recall and recall was never performed.more than fed up and sick of spending my $.
- East Providence, RI, USA
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (ken grody Ford located at 6211 beach blvd, buena park, ca 90621; (714) 521-3110) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Whittier, CA, USA
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A local penske Ford dealer was contacted at 877-736-8037 and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
- Spring Valley, CA, USA
- Emory, TX, USA