The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (plantation Ford, 707 N state road 7, plantation, fl 33317) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Hollywood, FL, USA

Ford Motor Company notified me on July 1,2016 of a recall involving takata passenger side air bags. I have called my dealership every month since then and also called Ford Motor Co. Customer service. Every time I call ; all of the answers are the same. Parts are not available. I have also been advised to park my car and not to use it until such parts are available. Today I made my calls to both my dealership and to Ford. Both gave me the usual answer. No parts are available. I received in today's mail a notice of takata's bankruptcy. What are we supposed to do? we are in our mid 70's and can not afford to replace our 2010 Ford Fusion. Nor can we afford to park it and lease another car.

- Altamonte Springs, FL, USA

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that multiple dealers, including bob-boyd Lincoln of columbus (2445 billingsley rd, columbus, oh 43235 (614) 863-2800) were contacted and confirmed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Columbus, OH, USA

Takata recall. Complaint filed 1/27/17, #10947903, first recall date from Ford was 6/1/16. 10/18/2017 and Ford still does not have parts to repair! this is a very dangerous recall. Ford seems to be dragging their feet!

- Calera, AL, USA

"takata recall" I was notified in June 2016 of the recall and have not heard anything else on the matter. I live in Texas and shouldn't I be on the higher priority list" it shouldn't take this long for the repair especially since it is putting the public's safety at risk!!! if they are still manufacturing these parts then why is it taking so long" these repairs should be priority #1 and it doesn't seem like they are.

- Burkburnett, TX, USA

Takata inflators. We were mailed an "important safety recall" letter on June 15, 2016 and received another one in July 2016. This is October 2017 and our air bag recall situation has not been taken care of! when I have called our local Ford dealer, where we purchased our car, to ask when this would be repaired, I have been told that there is no remedy yet, but to be assured, I would be the "first one called when there is, " and this statement was insignificant to me, even useless. Everyone with this problem, given the warnings, should be at the top of the list, not just instructed to simply "not use the front passenger seat" until the airbag is replaced! I was strongly urged to not have anyone sit in the front passenger seat until this problem has been taken care of. My Ford Fusion has been the favorite car I have owned! it's primary purpose is for my husband and I to travel and to spend time with our grandchildren and other family members. Riding "chauffeur" style with my husband when we travel is not why we purchased this car! I could understand a week or two, or possibly a month, but 16 months with no end in sight is ridiculous! when I want to have a day out with my friend, it is embarrassing to ask her to sit in the back seat for her safety. This issue has strongly affected my desire to purchase another Ford product, and we have purchased many Ford vehicles! my father-in-law retired from Ford Motor Co. Please correct this problem asap! the date I have entered below as "date this happened" refers to the first date that we were issued notice that the front passenger airbag recall was in place. Thank you for your time and efforts to correct this situation for us immediately, safely, correctly. P.S. we have had multiple recalls on various parts of our 2010 Ford Fusion.

- Hemet, CA, USA

Takata recall: Received safety recall in July 2016. Still waiting for replacement. Ford seems to be dragging their feet..

- College Station, TX, USA

Received recall July 2016. Ford still does not have the parts to replace

- Irving, TX, USA

Takata recall: Ford still does not have a fix for air bag problem. Will this be resolved soon?

- Fort Worth, TX, USA

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called tiffany Ford (300 gateway dr, hollister, ca 95023, phone number: (831) 637-4461) and was informed that the part was not available for the repair and would notify the contact when the part becomes available. The manufacturer was notified of the issue and informed the contact that they would notify her when the part becomes available. The contact had not experienced a failure. The VIN was not available.

- Hollister, CA, USA

Takata recall - received recall notice (NHTSA:16V-384; manufacturer: 16S26) from manufacturer in July 2016 and another in April 2017, however dealerships in central Florida have no parts from manufacturer to implement repair. - I live in orlando, fl which has type of climate specifically affected by recall issue. - afraid to use passenger seat w/ defective airbag. - no physical harm to person or vehicle has occurred yet, but that's what I'm trying to avoid.

- Orlando, FL, USA

Tamara recall. Was advised no parts are available to fix airbag warning lights

- Cross Junction, VA, USA

Letter from congressman cartwright on behalf of constituent in regards to a follow up letter due to an airbag recall on his 2010 Ford Fusion. The consumer stated the vehicle was registered in Pennsylvania (zone B), but primarily driven in Florida (zone a). The consumer would like to be included on the zone a recall list. Updated 09/05/2017

- Plains, PA, USA

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called kearny pearson Ford at (858) 560-5544 (located at 7303 clairemont mesa blvd, san diego, ca) on several occasions where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- San Diego, CA, USA

Takata recall. Why has Ford not come up with a remedy? other companies have. Meanwhile, my family is driving a dangerous car.

- Atlanta, GA, USA

Takata recall. The contact owns a 2010 Ford Fusion. Upon starting the vehicle, the air bag warning indicator remained illuminated. The contact mentioned that the failure occurred periodically. The vehicle was taken to five star Ford stone mountain (3800 us-78, snellville, ga 30039 (678) 384-4242) for diagnostic testing. The contact was informed that the recall parts were not available and she would have to pay for the repairs. The manufacturer was not notified. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

- Lithonia, GA, USA

Takata recall. The contact owns a 2010 Ford Fusion. When the contact purchased the vehicle, he was informed of NHTSA campaign numbers: 15V593000 (fuel system, gasoline) and 16V384000 (air bags). The dealer (sheehy Ford of marlow heights, 5000 auth rd, suitland, md 20746, (800) 640-5368) was contacted to determine when the vehicle may be scheduled for the repairs. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect. VIN tool confirms parts not available.

- Washington, DC, USA

Takata recall notified over a year ago - no action taken yet. Dealer refuses to disconnect the air bag. I have lost the use of the passenger seat in my car. You need to have congress or someone authorize disconnection of the air bag. This is ridiculous. Better yet - replace the [xxx] air bag now!! I'm sure Ford could find some alternate product to replace this. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Washougal, WA, USA

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called parkway Ford dealer (2104 peters creek pkwy, winston salem, nc 27127) who stated that the part was not available for the repair and they would call the contact when the part became available. The contact called the manufacturer and was informed that they were working with a new supplier of the air bag and the part needed for the repair was not available. There was no timeframe on when the part would become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Loma Linda, CA, USA

Takata recall. Received safety recall notice 16S26/NHTSA recall notice 16V-384 in July 2016! still waiting for replacement passenger inflator.!

- Half Moon Bay, CA, USA