10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,511 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
While driving down the road a warning popped up service power steering soon not even five miles down the road another warning popped up service power steering now and I had no control over the car the power steering went out and I could not turn the car left me and a 3 week old baby on the side of the road
- Murfreesboro, TN, USA
My car has 200800 miles on it, my electric rack and pinion has been replaced 3 times and just last month it went out while going 65mph on the highway, I cut off a semi truck and some cars and almost tboned the cement barrier. I complained to Ford for a second time regarding the electronic steering rack and since it is not recalled it is unable to be replaced. Most of the people in the call center are not fluent in english so its near impossible to get issues resolved. The part is made in New Mexico and my only alternative is to purchase a refurbished rack. I refuse to buy this rack because its a known issue with Ford Fusion and most people who have had this issue have gotten into serious accident or near misses such as myself. The car currently sits at the autoshop while I drive a rental until I can afford to buy the 1300 part and have Ford charge me an additional 1150 to install it. The steering grinds and sticks or freezes in one direction. If a class action lawsuit is ever filed through Ford for failed products, then sign me the hell up.
- Mantua, OH, USA
After driving the vehicle, I turned it off in a drive thru line and less than 2 minutes later cranked it up and received the power steering assist failure error. My steering wheel had no power steering, it took everything I had to manage to drive the car into a parking space. I turned it off and back on and it worked again. After reading everyone's experiences I find it ridiculous Ford doesn't have a recall on the 2010 too! this car is a financial drain and Ford has definitely lost any future business from me! this happened only a few months after Ford replaced the takata airbag which I've seen others complain about.
- Aiken, SC, USA
The contact owns a 2010 Ford Fusion. When the vehicle was started, the power steering assist failed warning message appeared on the instrument panel. The vehicle was towed to an independent mechanic who determined that the electronic rack and pinion and steering gear failed and needed replacement. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 113,000.
- Murray, UT, USA
My son was driving home late one night along a busy freeway and all of the sudden the power steering failed. Message on display says power steering assist fault. Why was there no recall issued for the 2010 models and al the rest>"????" very upset with Ford.
- Beattyville, KY, USA
When I started my car this morning, a message appeared that said "power steering assistant fault error" I initially thought maybe it was because of the cold, but that was not the case. I drove it to work, as I did not have any other choice. I made it to work safely, it was just hard steering at turns. I began to investigate as to the problem on the internet. It seems that there was a recall for this issue for the 2011 and later models. Unfortunately this is not the best time for this to happen. As I was reading this site, there are many others with the same year model Fusion that also have had this issue. I would think that Ford would consider to also offer to fix this problem on the 2010 modes as well, since they have had the recall on the 2011 models.
- West Valley City, UT, USA
Tamara recall power steering just went off in the middle of me driving on the highway. No warnings.
- Silsbee, TX, USA
Warning message on dash 'service power steering now" as you are driving down the highway. You can not drive car at all and steering wheel is extremely hard to steer. Had to have towed to dealership. $2100 parts and labor to fix.
- Hudson, IA, USA
The contact owns a 2010 Ford Fusion. While accelerating in reverse, the steering wheel failed and the contact lost control of the vehicle. In addition, the power steering assist warning indicator illuminated. The vehicle was towed to an independent mechanic and the contact was informed that the rack and pinion and the power steering module needed to be repaired. The dealer and manufacturer were not notififed. The vehicle was not repaired. The failure mileage was 115,000.
- St. Louis, MO, USA
The contact owns a 2010 Ford Fusion. The contact stated that the steering wheel seized while driving on more than one occasion. The failure occurred without warning. Southgate Ford (16501 fort St, southgate, mi 48195, 888-401-2751) indicated that the vehicle was excluded from NHTSA campaign number: 15V340000 (steering); however, the vehicle exhibited the same failure as the recall. The vehicle was not included in NHTSA action number: PE14030 (PE14030). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200,000.
- Southgate, MI, USA
Brakes randomly nearly fail...have to push pedal all the way to the floor. I put a new battery in, it stopped, until today when I nearly ran into a light pole trying to turn on a city street. I also had similar power steering issues 2 years ago, and had to have it replaced for $2000
- Houston, TX, USA
My power steering keeps going out it will go out then you let the car sit for a while then it will be fine but then it will have no power steering again has happened 5 times in the last 3 days. No code pulling up at body shop. This is very dangerous this should be a recall going to cause an accident
- Grosse Ile, MI, USA
When the weather changed to severely cold my tired went flat and a notification of service power steering now as we as service advancetrac now I review plenty of reviews about similar problems with the 2010 Ford Fusion with results in accidents im concered about my safety
- South Holland, IL, USA
Driving and power steering stopped working and almost wrecked took to shop for repaired. They said it would cost $2800/3000 to fix. Then checked for recall.but 2010 was not covered but 2011was covered by recall.this are the same part why is it safety concern for 2011 and not for 2010.do the people not need safety"?"
- Crandall, GA, USA
The contact owns a 2010 Ford Fusion. While driving 15 mph, the vehicle lost steering control and the "no track" warning indicator illuminated. Glockner South point Ford (155 co rd 406, South point, oh 45680, (740) 894-3673) repaired the steering gear once; however, the failure recurred. The contact scheduled an appointment to have the vehicle repaired a second time. The manufacturer was not made aware of the failure. The failure mileage and VIN were unavailable.
- Huntington, WV, USA
The car was in motion on a city street. The power steering assist just suddenly went out. Which made it impossible to turn. I was lucky there was no traffic at that moment, very dangerous! this is the second time. I bought this 2010 Fusion in 2013. I have already replaced the power assist once. Now this happened again!?
- Wichita, KS, USA
The vehicle was parked turned on lost power steering and posts the codes "power steering assist fault" and "advancetrac needs service." It makes controlling the car difficult and dangerous. We checked online and noticed there have been hundreds if not thousands of the same complaints. Ford knows this is a problem on this model car and has done nothing about it. Very dangerous and disappointing. Not a good representation of an american company.
- Springfield, VA, USA
Power steering failed several times during low-speed driving. Lost boost and vehicle was nearly impossible to steer in curved driveway. After third failure it became clear this could be a serious safety hazard if it failed again at higher speed. Entire power steering rack had to be replaced for $2400.
- Morris Plains, NJ, USA
No power steering upon starting vehicle in driveway, power steering assist fault code appeared in dash, no power steering, unable to operate vehicle
- Denver, CO, USA
- Oxford, OH, USA