10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,388 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2010 Ford Fusion. The contact stated that upon starting the vehicle, the "Power Steering Assist Fault" message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
- Stafford Springs, CT, USA
The contact owns a 2010 Ford Fusion. The contact stated that while the vehicle was parked and started, the message -??Power Steering Assist Fault-?? was displayed. The contact stated that the steering wheel was locked. The vehicle was restarted, and the failure was self-corrected. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module needed to be replaced or reprogrammed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 160,000.
- Kennesaw, GA, USA
My steering wheel keeps locking up after I had the air bag recall taken care
- Saint Clair, MI, USA
The contact owns a 2010 Ford Fusion. The contact stated that while driving 25 MPH, the "Power Steering Fault" message was displayed, and the vehicle lost power steering functionality. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Christiana, PA, USA
The contact owns a 2010 Ford Fusion. The contact stated that while operating the vehicle, the messages "Tract Off" and "Service Power Steering" were displayed, and the steering wheel became very difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (STEERING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 160,000.
- Leesburg, FL, USA
Advanced power steering light came on and my steering wheel was hard to turn. The body underneath came apart, and the transmission recall is being handled by my attorney.
- Youngstown, OH, USA
The contact owns a 2010 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to control. The vehicle was towed to an independent mechanic where it was diagnosed that the electronic power steering module had failed and needed to be replaced. The vehicle was not yet repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 120,000.
- Chino Hills, CA, USA
The power steering stop working some lights came on when i was driving, i had Service Advancetrack and service powe steering on my screen then i wasn-??t able to turn the wheels they became really hard.
- Venus, TX, USA
Power steering failure along with advanced track faulty. Occurred during mid-drive.
- Taylor, MI, USA
The contact owns a 2010 Ford Fusion. The contact stated while driving at various speeds and attempting to turn the steering wheel to the left or the right and while driving straight, the steering wheel was sticking as if the power steering functionality had failed. The failure occurred mostly after the vehicle had been idle. The contact had to use excessive strength to manipulate the steering wheel until the steering wheel loosened and could be steered as needed. The contact researched and learned that it was a common failure with the steering rack. The dealer was contacted and informed the contact of the cost of replacing the steering rack. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 164,000.
- Rohnert Park, CA, USA
The contact owns a 2010 Ford Fusion. The contact stated that upon starting the vehicle, the "Power Steering Assist Fault" message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that there were no recalls on the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 140,000.
- Ridgeley, WV, USA
The contact owns a 2010 Ford Fusion. While the contact-??s wife was driving approximately 30 MPH, the steering wheel was not responding to the steering adjustments to the left or the right. The contact-??s stated that the "Power Steering Fault" warning light was illuminated. The contact-??s wife stopped, and turned off and restarted the vehicle. The contact stated that the power steering functionality then resumed normal functionality. The contact stated that failure had reoccurred. The contact stated that the vehicle had not been taken to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 218,000.
- Little Rock, AR, USA
I financed a vehicle from Recovery auto in independence Missouri in doing so u mentioned to them I-??d be driving to Texas and asked them if the vehicle could make the drive and the responded yes but at no time did the mention there was an active recall on the vehicle I ended up breaking and in calling them they were also surprised when they saw the recall from 2015 in the vehicle and that is the first time it was mentioned to me after being 3 hours away in a different state
- Kansas City , MO, USA
The power steering pump completely shuts down and throws a Power Steering Fault Error. When this happens, the car is moved as safe as possible to a safe location, turned off and restarted and the error clears. When the error displays, all power steering is shut off. There is no warning, it operates fine after restart, I have not noticed any correlation as to when it happens, but when it happens, it leaves you in a dangerous position. The dealer has not reproduced the issue, but has heard reports of the issue. I have not been able to reproduce reliably either.
- Charlotte, NC, USA
The vehicle lost power steering. Restarting vehicle shows a "power steering assist fault" message. Looking into this fault, I found Safety Recall 15S18, for later year vehicles. This seems to be what I experienced. I have not had it towed to a dealer for diagnosis or repair yet, as the cost for repair seems to exceed the value of the car.
- Sacramento, CA, USA
The contact's daughter owns a 2010 Ford Fusion. The contact stated while parking the vehicle, the wheel locked in place, and the vehicle failed to steer as intended. The vehicle was turned off. A short time later, the vehicle was restarted, and the ABS and service track control warning lights illuminated. The vehicle was put in reverse(R) when the contact observed the steering wheel was stiff and did not steer as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
- Leitchfield, KY, USA
It is showing power steering service now and it does not go away and is difficult to steer the vehicle.
- Dover, NH, USA
The contact owns a 2010 Ford Fusion. The contact stated that while in the driveway, the power steering warning light illuminated, and the service power steering message was displayed. The contact stated that the steering functionality became inoperable. The vehicle was previously taken to the local dealer, where it was diagnosed and determined that the control arm and steering needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that the control arm needed to be replaced. The vehicle was not repaired. The vehicle was towed to an independent mechanic, who was unable to duplicate the failure. The manufacturer was contacted but provided no assistance and was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 106,000.
- Harrison, OH, USA
The contact owns a 2010 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel did not function as intended. The vehicle was towed to an independent mechanic, where it was diagnosed with a failed electronic steering gear and failed rack and pinion assembly. The contact was informed that the electronic steering gear and the rack and pinion needed to be replaced. The vehicle was repaired. The contact was informed of an unknown recall; however, the contact's VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,440.
- La Quinta, CA, USA
- Knoxville , TN, USA