10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,388 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
In 2014 the power steering went out on the Ford Fusion 2010 at 56147 mileage while driving on an interstate highway. The Ford dealer tried resetting it and it continued to intermittently lose steeriing. If I was not as strong or has experienced of a driver as I am I would of definitely been in an accident! the power steering was replaced by the Ford dealer as it was still under warranty. Now 2 1/2 years later at 102,000 mileage I experienced the same problem again driving down an interstate freeway and barely avoided getting in an accident as it is the middle of winter. The power steering no longer has a warranty after 2 years. Why has this not been recalled when the same power steering was recalled on 2011 and 2012 Ford Fusion?
- Goldendale, WA, USA
Power steering turned while driving almost went into a poll
- Orlando, FL, USA
"service power steering" message came on while driving. Steering eventually became harder while driving. When parked turned car off and back on and light said "service power steering now" and the steering wheel wouldn't move at all. Light saying "service advanctrac" also came
- Malden, MO, USA
Loss of power steering and advance trac at highway speed. Received a message on the instrument cluster and steering became extremely difficult to keep the car on the road.
- Livonia, MI, USA
The steering stopped moving and an error was displayed on the dash board "power steering assist fault". luckily I was stopped at a traffic signal. I switched off the car and restarted abd the error went away and I was able to drive. Then a day later, I was trying to start the car and same thing happened. Only this time even switching off and on the car. And the streering wont move at all. The first time this happened I was on the road. It is scary to have the steeering lock up while driving.
- Gold River, CA, USA
The contact owns a 2010 Ford Fusion. While driving 60 mph, the steering wheel shook violently without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
- Fitzgerald, GA, USA
According to the aaa repair facility (whom I trust), the hydraulic fluid within my 2010 Ford Fusion's electric rack and pinion assembly (a.K.a., the steering gear) has leaked out of the unit, most likely the result of faulty seals. They indicate that the assembly must be replaced prior to complete failure of the existing unit that would ultimately result in the abrupt and complete loss of power steering, posing a potential catastrophic risk of life and limb. The observed symptoms thus far have been erratic behavior while braking (the trigger for the aaa analysis) - the result of the leaked hydraulic fluid spraying the front brakes. I've discovered that the previous recall investigation for this 2010 Ford Fusion issue resulted in the recall of 2011 and 2012 Ford Fusion, but not the 2010 Ford Fusion. I also discovered that the 2010 Ford Fusion investigation has been re-opened, and I would therefore ask that my complaint be added to the investigation. I will undoubtedly have to repair this prior to the conclusion of the NHTSA investigation, and would therefore like to know whether Ford will be required to refund me for the cost of the repairs if they are not performed in a Ford repair facility.
- Laurel, MD, USA
The contact owns a 2010 Ford Fusion. While driving 45 mph, the service power steering and advance track warning indicator illuminated the contact was able to drive the vehicle without losing power steering or other issues. Upon starting the vehicle the next morning, there was no power steering. The vehicle was taken to a dealer where it was diagnosed that the steering wheel motor needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact mentioned that the failure occurred at 80,00 miles. The dealer was unable to diagnose the cause of the failure. The failure mileage was 100,000. Updated 06/21/17
- Charlottesville, VA, USA
My 2010 Ford Fusion has come up with a "power steering assist fault" and "service advancetrac" messages on the dash board. This causes the steering in the vehicle to be stiff and very dificult to make a turn on the road. I managed to make it home driving at a reduced speed and by avoiding making turns when possible to prevent an accident.
- Lochbuie, CO, USA
Power steering failure. This same issue has been recalled on the 2011-2015 models, but not on 2010. I think it is related.
- Mesa, AZ, USA
While driving, the power steering locked up making the vehicle almost impossible to steer. Thankfully it managed to get to a safe stop.
- Houston, TX, USA
While getting onto the highway "service power steering now" came up on the display. The car lost all power steering. Thankfully I was able to muscle the car off the highway. The wheel jerked to the left when the power steering went out. This is hazardous and could cause wrecks. For a little research I see that I am not the only person to have this happen to them.
- Barberton, OH, USA
The eps (electric power steering) unit just failed on my 2010 Ford Fusion S. the problem indicator light has flashed on startup a few times over the past couple of months, but finally came on permanently yesterday, 01/26/2017. When the indicator text came onto the error screen it showed the following text and all power assist to my steering was gone: Power steering failure and advance track failure my dealer has told me that this is a known issue on most Ford Fusion model years, but a recall has only been issued for the last few years and does not include mine! he described the issue as one where the ribbon cable that connects the eps unit is prone to disintegration, as it was originally designed, and the fixed eps units do not have this design flaw. The fix for this is more than $2000 dollars, and should not be placed onto the consumer since this critical safety part will fail on all Ford Fusion models over time... some sooner and some later. This is not an inconvenience like a broke radio or a leaking hose. This is a a disastrous situation of the fist order. How many lives is Ford willing to sacrifice as steering failures occur around the world, before they decide to take action?
- Elkhart, IN, USA
The contact owns a 2010 Ford Fusion. While driving 50 mph, the power steering failed without warning while exiting the highway. The dealer diagnosed that the power steering failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 96,400.
- Suffield, CT, USA
Power assist failure. While driving on the highway, power assist failed making the car very hard to steer creating a dangerous condition that may cause an accident. After research I noticed that was a very common problem happening to many Ford Fusion. While the 2011 and 2012 Ford Fusion had a recall on this issue, the 2010 model is not included. The repair is estimated at $1,972.99. The dealer seems aware this is a design failure of the 2010 Ford Fusion making it unsafe to operate and a recall should be made.
- San Antonio, TX, USA
Was driving when a "service power steering now" warning came on, seconds later the power steering totally went out. Struggled to get the car to the side of the road, then limped it to dealership.
- Nashville, TN, USA
The contact owns a 2010 Ford Fusion. While driving 15 mph, the power steering failed and the wrench warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the power steering rack failed and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000......updated 03/08/17 the consumer stated the power steering failed while driving. Updated 09/07/2017
- Springfield, IL, USA
While driving on a city street, the power steering, service now light came on and it became extremely hard to turn the wheel.
- Detroit, MI, USA
The contact owns a 2010 Ford Fusion. While driving, the steering failed and the steering wheel became abnormally tight. The power steering warning light did not illuminate until after the failure. The vehicle was towed to the contact?S residence. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 146,169.
- Fresno, CA, USA
- Greene, RI, USA