I bought this car new. In 2010 I lost power steering, at low speed, several times. I took it to the dealer and they did not fix the car as they couldn't find an issue. On the forth occasion I lost power steering and they decided to replace the power steering rack, which was done under warranty. On 10/11/2014 I again lost power steering, at low speed, and now the power steering rack has to be replaced yet again. The mileage at the time of this failure was approximately 78,380 miles. I understand an investigation has been opened by NHTSA regarding this matter and I would like my information/experiences added. This time it is costing me over $1,800.

- West Chester, PA, USA

While driving from an social event with my young children, they warning system in my Fusion indicated that power steering system required service. As I was attempting to pull into the gas station, the power steering on my vehicle went out. The car became inoperable requiring a significant amount of strength to turn the vehicle. I looked under the hood to check for any visible signs of damage, only to realize they power steering is electric. I waited a few minutes and restarted the car, the light went out and I started my car to drive home. However maybe a few miles from my house, the steering went out again and the car was not able to be easily steered. The warning light now stated that power steering system required service now as well as secondary warning discussing the service of the advancetrac system requiring service too. When I went to Ford they explained that there was an internal rack failure with parts that costs $1500 because if one part fails then the entire system fails. This is ridiculous and extremely dangerous to happen unexpectedly while driving with my children in the car.

- Henrico, VA, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 70 mph, the service power steering soon and service advance traction now warning lights illuminated. The contact mentioned that the steering wheel seized and excessive force on the steering wheel was required. The contact merged to the side of the road and shut the vehicle off. The contact restarted the vehicle and attempted to continue to drive but the steering wheel had continuously required excessive force. The vehicle was not taken to a mechanic for a diagnosis. The manufacturer was notified of the failure. The approximate failure mileage was 84,000.

- South Gate , MI, USA

The electric power assisted steering (epas) suddenly fail while driving, resulting in increased steering effort and at times it's will turn way to easy.

- Holt, MI, USA

Started vehicle, steering assist light came on indicating power steering failure. Tried to turn steering wheel, extremely difficult. Had vehicle towed to Ford dealership, cost of repair $ $1706.74.

- River Falls, WI, USA

When my tire pressure gets low -not accompanied by the low tire pressure light- the advanctrac light as well as service power steering light come on the command center. I am able to drive it safely, but the next time that I turn my car on after that, the power steering has always been out.

- Salt Lake City, MI, USA

My wife and I were driving on a surface street, and the power steering and trac warning light came on. The steering immediately was extremely difficult, and required great effort to get the two miles home. I then had the car towed to the Ford dealership. They also observed the warning lights and the extreme steering effort required. The car still had the problem even after being shut off and on three times. Once the dealership cleared the computer generated warning light, the problem was not able to be duplicated. I requested that they call Ford motor to discuss problem, and potential solution. Hotline assistance request #107811552 and ro# 376828 dated 9/4/14. Ford came back with recommendations on 9/5/14. The dealer kept my vehicle for 7 days, trying to get the problem to re-occur. Finally they gave me a front end alignment and sent me home.

- Laguna Niguel, CA, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 10 mph and making a turn, there was a loss of power steering without warning. The steering wheel was extremely difficult to turn. The vehicle was driven to the residence cautiously. The vehicle had not been repaired. The manufacture was notified of the problem. The approximate failure mileage was 74,000.

- Louisville, KY, USA

I had a message pop up that said "advancetrac power steering needs service soon" the night before without any issues but with the thought "I guess I need to call Ford to get a service appointment. The following day I hopped in my car and to my surprise, the message now read "advancetrac power steering needs serviced now" (it was a Saturday afternoon). The car was now undriveable. I am now still waiting for my car to be serviced because the cost to replace the rack and pinion (electronic power steering) will cost over $1800. Ford will not cover it and I have complained to them several times and all they can tell me is that my warranty expired. Should that had gone out on me Friday night on my way home with my kids in the car, we would've been in big trouble. Major safety issue and cannot understand why a company would not stand behind their product.

- Gardners, PA, USA

Power steering failure began during driving trip on 10-4-14 with warning light "service power steering now" with delayed steering failure after driving approx 5 minutes longer then parking for 1.5 hours. Upon restart, same warning reading and power steering failure occurred. Power steering failure continued until vehicle was delivered to the Ford dealership in St johns, mi on 10-5-14. Dealer confirmed this issue was still present on receipt on 10-6-14, and advised that new electronic steering module was needed (no recall on file).

- Dewitt, MI, USA

My son was driving and his power steering failed. I took the car into huntington Ford and had to have the steering gear replaced. I opened a case with Ford customer relations (case # [xxx]) and never heard back from them. I had to pay $1675.18 for the part to be replaced. I found that this is occurring in all Ford Fusion from 2010 - 2014 models. I feel this is very very dangerous and amazed that a recall has not already occurred! I would like to see action taken against the Ford company. If they are ordered for a recall on this part; I would like re-imbursement for what I had to pay for the repair and labor. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Macomb, MI, USA

Upon leaving a stop sign during a left hand turn, I experienced complete power steering failure. I was able to get off the car road where a restart of the engine returned the steering. A "power steering assist failure" and "check advance trac" illuminated on the dash. It happened twice more without the check advance trac light. A trouble code of " C200D" motor rotation angle sensor was set. Ford remedies the problem by erasing the trouble code. The problem returned once more on October 6th, 2014.

- Warsaw, KY, USA

Sitting with the vehicle in park, in a parking lot. When the shifter was moved into drive, a power steering fault error flashed in the messaged center along with a "service advancetrac" error. Ultimately lost full function of the power steering. The car sat in my drive way while I first tried to see if there was an easy fix I could do myself. After 3 days of sitting in my drive way the cars power steering was mechanically frozen, and I was unable to drive the vehicle at all, even without power steering. I towed the vehicle to a shop where the entire steering rack was replaced, after parts labor and a new alignment the total cost was between 1600 and 1700 dollars.

- Allen Park, MI, USA

I lost my power steering in my 2010 Fusion. I took it to the dealer (thinking I had a warranty on it) to get it fixed. They told me that they flashed the computer and it came back with a hard fault and the whole rack need to be replace. Not having the money I picked up the car and it worked fine. Drove it for a week then at the same spot in the road it went out again. Called another dealer closer to work too see if I could have it reflashed to hopefully reset it again but they told me once it was flashed that they couldn't do it again. I really hope this gets resolved. Now I replaced it with a used one and have not had a problem since.

- Waterford, MI, USA

I was driving to the movie store when the service power steering light came on. I pulled off the road into family video parking lot to read the owner the manual.when I went to back out my cars steering wheel wouldn't turn and someone had to push me out the parking spot. My car is not drivable at all it's almost impossible to turn the steering wheel. I will have to get my car towed come Monday morning.

- Warsaw, IN, USA

The contact owns a 2010 Ford Fusion. While driving approximately 50 mph, the power steering failed and the steering wheel became extremely difficult to turn. The vehicle was maneuvered to the side of the road where the engine was turned off. After restarting the vehicle, the failure persisted. The manufacturer was not notified of the issue. The failure mileage was unavailable.

- Cottonport, LA, USA

While driving car on interstate 85 near auburn Alabama in a construction zone on un even pavement my car suddenly lost power steering. Light came on and says service power steering now along with service advance trac. I was able to get it under control with out incident, but this poses a serious safety hazard.

- Buford, GA, USA

While I was driving all of a sudden I had no control of my steering wheel. I almost lost all control of my car. I justj missed hitting another car as I struggled to pull my car to the side of the road. Where is the recall on this, I could of been killed for a defect I had no control of. Is Ford going to wait till there is a bunch of fatalities?

- Taylor, MI, USA

The power steering abruptly stopped working without any prior issues. I took it to the Ford dealership and although they have received numerous complaints, they insist there is no recall. They quoted $2000 to repair. It is definitely a safety issue and a quick internet search shows this is a huge recurring problem for 2010 Ford Fusion owners and there is even a lawsuit against Ford. We called Ford and they are not willing to take any responsibility.

- Fayetteville, NC, USA

The contact owns a 2010 Ford Fusion. While driving approximately 40 mph, the power steering suddenly malfunctioned and caused the steering wheel to become very difficult to maneuver. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 147,000.

- Lincoln Park, MI, USA