Often the "power steering assist fault" warning would come on when the vehicle was first started and stationary. Turning the vehicle off and restarting would clear the issue. Happened again and when restarting the vehicle would not clear the issue had to get the vehicle towed. Power steering rack was found to be faulty and had to be replaced at a cost of $2745.76. Called Ford to claim that this was the same problem covered by the 2011-2012 Fusion recall and should be covered by Ford was told that my vehicle was "too old." I am now in a fight with Ford to convince them to do the right thing and fix the problem that they are well aware of.

- Seminole, FL, USA

I started my car today and while pulling out of the garage I almost hit the side I had no power steering and the dash said power steering assist so I backed in by muscleing the wheel, never happened before but it was kind of scarry,

- Monee, IL, USA

A warning came on to "service power steering system now" as well as "service advancetrac system". steering is almost impossible. I used a program I have to reset the power steering module and it will start working again until I power off the car. The problem starts as soon as I turn on my car. Once it happens, after resetting the module, it doesn't seem to happen again until I turn the car off.

- Cohutta, GA, USA

While pulling out of a parking lot, my steering wheel locked up and a message came up 'service advance trac - service power steering'. it's almost impossible to turn the steering wheel. I took it to the shop and got the computer reset. It was fine for a few days and then locked up again with the same message. I have a friend with the same make model and year that had the exact same problem happen to her. Both electric power steering as well. I know that there was a recall investigation about '10-'12 Ford Fusion electric power steering specifically but that was closed. Really looking for some help here. I don't want to pay a months worth of my hard earned money for something that can or will be recalled.

- Canton, OH, USA

Power steering went out.can not afford to get it fixed!!!

- Xenia, OH, USA

Advancetrac came on and also service power steering now came up steering is now hard I check the recalls on this site yesterday went to a Ford dealer the said their where no recalls I came home and refreshed the page an now it says that theirs 0 recalls.. I am unaware of what's going on... please get back to me this is my only vehicle I have to get to work....steering is hard N it's a hassle drive

- Glendora, NJ, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving 50 mph, the vehicle loss power steering assist and the vehicle became difficult to steer. The power steering fault warning light was illuminated. The vehicle was restarted and the power steering functionality returned. The vehicle was taken to western slope Ford (2264 us-50, grand junction, co 81505, (970) 243-0843) where it was diagnosed with needing the electronic steering gear to be replaced. The repair was still pending. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 160,000.

- Grand Junction, CO, USA

The contact owns a 2010 Ford Fusion. The contact was driving at 10 mph, when the steering wheel made grinding noises and became hard to maneuver. The power steering service light and traction control warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure and stated that the power steering needed to be serviced. The vehicle was repaired twice however, the failure recurred. The contact informed an unknown Ford dealer of the failure, and was directed to the manufacturer for assistance. The contact was informed by the manufacturer to contact NHTSA for assistance. The failure mileage was 189,000.

- Cincinnati, OH, USA

Starting car, power steering assist fault appears on dashboard and can not steer.

- Monroe, GA, USA

Power steering assist fault light starting showing up in my dash, once in a while, over the last two months. Normally, I would turn car off and back on and everything would be fine. Two days ago, after parking, I turned car off. When I went to go turn car back on, the light showed up and steering wheel locked. So I turned car off and back on but this time, the steering wheel stayed locked and error messaged remained on. I tried it today and it is still in the same condition. The car will start but steering wheel won't move.

- Dover, DE, USA

The contact owns a 2010 Ford Fusion. The contact stated while the vehicle was stationary, there was an abnormal sound coming from the vehicle with the power steering assist failure message displayed on the instrument panel. The contact stated that the steering wheel became difficult to turn. The contact stated that the traction control warning light was also illuminated. The vehicle was taken to future Ford of sacramento (4625 madison ave, sacramento, ca 95841, (916) 265-0841) where it was diagnosed with needing the steering column to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure but offered no additional assistance. The failure mileage was approximately 150,000.

- Grass Valley, CA, USA

I put a new battery in my car and when I started it the power steering assist fault light came on. I turned it off and did this two more times and it started and the power steering assist fault light went off. I went to work and in the morning I started it and the power steering assist fault light came back on. I turned it off and on a couple more times, but it wouldn't go off. I got it home and there it sits.

- Omaha, NE, USA

I received an alert for power steering assist fault and immediately had no power steering. Now I have to purchase a rack & pinion assembly for the car because no longer safe to drive. I see where you all have already completed an investigation but Ford states they have not completed theirs. How long does this take? this part and labor to have this completed is very expensive!

- Mechanicsville, VA, USA

I was driving down the road and all of the sudden a warning light alerts appeared and said power steering assist fault. Then the car suddenly because very difficult to turn. Followed by traction control warning. I have service the vehicle as required and have records it has been serviced in a timely manner for its life time.

- Houston, TX, USA

Started car in driveway and had no power steering. Dash light displayed power steering assist default. Shut off car twice and got it back. I wonder what would happen if it went out when I was driving. I'm a woman. I would not have the strength to control the car. I would crash. Ford does not have a recall for this year, but others for the same issue. Does it take death to have a recall?

- Hooksett, NH, USA

The contact owns a 2010 Ford Fusion. The contact stated that while driving 35 mph, the steering wheel seized with the steering assist warning light illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 188,000.

- Roanoke, VA, USA

For years I have been getting an error message that says 'power steering assist fault'. I turn off the engine and restart and it's gone for awhile. I took it in to the dealership and they could not recreated the error so they sent me home. Yesterday I got the same error but a restart would not clear the message. I drove it to my mechanic with this message and a new message that says 'service advancetrac'. the fix will be about $2300. I knew that 2011 models have a recall because I have researched this error on multiple occasions over the years. It's upsetting to see that this has been happening to people while in motion and I don't understand why Ford won't cover this safety hazard on the 2010 like they have the 2011.

- West Jordan, UT, USA

I suddenly got an alert to service the power steering and it immediately became impossible to turn the wheel. There was no indication that it was going out. After the alert turned on my veh started shaking like it was going to fall apart

- Auburn Hills, MI, USA

While driving the vehicle power steering went out completely! luckily I wasnt in an accident.

- Ocala, FL, USA

The rack and pinion is starting to get hard and making noise. My steering is not functioning as it suppose to be. Engine is starting to shake while on red light. My A/C doesn't work and lights do not work from the inside.

- Brownsville, TX, USA