The contact owns a 2010 Ford Fusion. The contact stated that while driving 45 mph, the steering wheel ceased with the power steering assist warning light illuminated. The contact stated he depressed brake pedal to stop the vehicle in the middle of the road. The vehicle was not drivable. The vehicle towed to village Ford Inc located at 23535 Michigan ave, dearborn, mi 48124, (313) 565-3900, where the vehicle was diagnosed and the contact was informed that the rack and pinion assembly needed to be replaced. The vehicle was repaired however, the failure recurred twice. The manufacturer was not informed of the failure. The failure mileage was approximately 78,000.

- Melvindale, MI, USA

The contact owns a 2010 Ford Fusion. While driving approximately 40 mph, the service auto trac and service power steering messages suddenly displayed. Moments later, the service steering now message displayed and the steering wheel became very difficult to turn in either direction. The vehicle was towed to casco bay Ford (1213 rt. 1, yarmouth, me) where it was diagnosed that the steering rack and pinion was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 217,000. The VIN was invalid.

- Naples, ME, USA

The contact owns a 2010 Ford Fusion. Upon starting the vehicle, the steering wheel failed to move. There were no warning indicators illuminated. The vehicle was towed to an independent mechanic who stated that the rack and pinion needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was contacted and provided reference number: Cas-15887066. The failure mileage was 105,000. The VIN was not available.

- Chisago City, MN, USA

The contact owns a 2010 Ford Fusion. While driving 10 mph and making a right turn, the steering wheel seized as the power steering assist warning light illuminated. The contact turned off and restarted the vehicle; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the rack and pinion needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 65,000. Updated 03/08/16 consumer stated 2010 excluded from original recall but need to be included, multiple failures over last few months. Steering failed & alarms while driving/turning. Failure code U2011 internal gear failure updated 05/23/18

- Aston, PA, USA

The contact owns a 2010 Ford Fusion. The contact stated that the power steering warning indicator illuminated and the steering wheel became difficult to turn. The vehicle was turned off and restarted. An independent mechanic stated that the rack and pinion needed to be replaced and referred the contact to a dealer to reprogram the computer and repair the vehicle. The dealer stated that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was not included in NHTSA campaign number: 13V232000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 65,000.

- Lagrange, OH, USA