9.6
really awful- Typical Repair Cost:
- $1,690
- Average Mileage:
- 63,550 miles
- Total Complaints:
- 23 complaints
Most common solutions:
- new transmission replacement (7 reports)
- not sure (7 reports)
- replace throttle body (5 reports)
- transmission rebuild (4 reports)
This problem may be covered under warranty. Ask your Ford dealer.
We purchased this Ford Fusion new in 2010. We take excellent care of our vehicles. Last week we took it in for its regular oil change, etc. and when they checked the engine light (had just come on) our mechanic discovered transmission failure due to the bushing inside the transmission had worn out resulting in it grinding into the axle. This car has always had and intermittent "rough" shift when going up hill. Now we have to have the transmission replaced and the axle replaced as well AND an auxiliary transmission cooler for the radiator. Ford Dealership wanted to replace the radiator as well, and could NOT find a new transmission for our car. Best they could come up with was another re manufactured transmission OR a used transmission with about the same mileage on our now DEAD existing, very expensive to fix transmission. Our preferred mechanic did better. Just to take it into the Ford dealer in this town for a check engine light test they charge $100. The mechanics around town do it for NOTHING. I guess we were lucky that this did not happen on the highway, but we will NEVER buy another Ford again!!! This should fall under a Lemon Law and these cars should have a RECALL placed due to this transmission problem since Ford Company is AWARE of this problem. Buyer Beware. We have 58,238 miles on this car and of course, it doesn't fall under the 60,000 miles or 5 year warranty.....We are angry!! No wonder people do not want to buy "American".
- Jacqueline W., The Dalles, US
I always heard: "Change the oil" and it will last forever.. Well, I "always" did. Chuckle...Shame that didn't have a positive effect on the transmission.. --- Bummed the car didn't last to 200,000
- fatman, Columbus, US
We were pulling back into town after a trip for family purposes in Denver with no issues noted on trip, when the car acted as though it could go no further, as if in park. We attempted to put in park, then back in gear with no effect. It wouldn't go forward,nor backwards. This left us in a driving lane on a major highway late at night. We called a tow truck to help us get to the dealership and get home. Another $100 not in the amount listed before. We were told the PTU assembly was trashed and could not be rebuilt. It needed a full replacement.
Later, I found out that a mechanic in the same shop, same one who worked on my car, had the same issue with his car- same make and model, but it was not on the recall list as well. My question is to the ford company that says the recall on this issue is only for limited build sites- Do you really believe that this is a remote issue only related to one or two sites or are you just trying to save yourself money?
I don't believe this is limited myself. Especially due to the fact it is plastered on the internet on various sites, and more than one person at my dealership had the a same issue. The mechanic, for God's sake. We were lucky that it did not do this during our trip in Denver, or you would most likely have a wreck due to this issue in the heavy traffic. I would suggest that you do address this issue on a larger scale before someone is killed due to your lack of concern for the safety of your customers.
We have bought Ford for many years and wish to continue. this will sure make me think before I buy another Ford vehicle. I suggest that those with this issue and others issues speak up so that they can be addressed and corrected. No more silence. That is how people get hurt or killed with faulty work and design. I am also going to contact Ford Corporate HQ direct, despite being told it won't do any good. I suggest you do the same.
- Billie W., Minatare, US
Tranny started banging into gear, eventually revving high from 2nd to 3rd. Had it replaced at Ford dealer. Called and let Ford Motor Co. know how unsatisfied I am. 210000 I would understand it a little more.
- John M., Raynham, MA, US
Very upset that a car with 61000 miles needed a new transmission! The money came out of my pocket since I didn't renew my warranty. I was considering selling it.
- wojcikc, Plano, TX, US
There has been a recall on the transmissions for the 2010 Ford Fusions but somehow my VIN did not make it on the list not enough people have complained about the issue. There is a recall for the Throttle Body out there and I am wondering if that would have any long term effect on the transmission. I drive my care very conservatively so for the transmission to just give is aggravating to say the least. It was running fine and then it started to check something awful, then complete front wheel lock down it would not shift out of park. It would go for a minute in first then second then it thrust right back into park. I think there should absolutely be a recall on this issue.
- Chris S., Charleston, SC, US
FIRST OFF, I DON'T KNOW MUCH ABOUT CARS, BUT I DO KNOW WHEN SOMETHINGS NOT SUPPOSE TO BE HAPPENING. SO AROUND JANUARY 5, MY POWERING STEERING BECAME FAULTY AND IT WOULD CORRECT ITSELF WHEN I SHUT MY VEHICLE OFF AND START IT AGAIN.
SECONDLY, MY CAR WOULDN'T SHIFT OUT OR GO PAST 20 MPH. IT SOUNDED AND FELT AS IF WAS DRIVING STICK SHIFT.
THIRDLY, MY REVERSE ABILITY WHEN OUT AND I COULD ONLY GO FORWARD. THAT'S WHEN I NOTICED MY VEHICLE WAS LEAKING TRANSMISSION OIL FROM THE LEFT SIDE OF THE CAR. I FOUND OUT THE SAME DAY THAT THERE IS A RECALL OUT ON THE THROTTLE BODY AND ONCE I FINALLY GOT IT THE DEALERSHIP, HOPING THAT THIS WOULD EXPLAIN ALL OF THESE PROBLEMS WITH MY CAR THAT I NEVER HAD UNTIL NOW. I WAS TOLD THAT THE TRANSMISSION PROBLEMS I WAS HAVING HAD NOTHING TO DO WITH THE RECALL AND IT WOULD BE $500 FOR SOME TYPE OF KIT THAT COULD "POSSIBLY" FIX THE LEAKAGE, IT WAS NOT EVEN GUARANTEED THAT THIS WOULD FIX THE PROBLEM AND THAT THE RECALL COULDN'T BE CORRECTED UNTIL THIS WAS RESOLVED BECAUSE BY THIS TIME I HAD ALSO LOST THE ABILITY TO DRIVE FORWARD.
SO I HAD MY CAR TOWED TO AN AUTO BODY SHOP WHERE I REPLACED THE CV AXLE AND THE SEAL FOR A LOWER PRICE THAN WHAT THE DEALERSHIP WOULD HAVE CHARGED ME. THE LEAK SLOWED DOWN BUT HAS NOT STOPPED AND MY VEHICLE STILL HAS NO MOVEMENT. THAT'S WHEN I GOT THE NEWS THAT I WOULD NEED A NEW TRANSMISSION AND I CAN NOT AFFORD TO BUY A NEW TRANSMISSION ESPECIALLY IF IT IS THE MANUFACTURERS MISTAKE. ANYONE KNOW OF A CHEAPER SOLUTION?? IF SO PLEASE HELP.
- concerned&confused, Savannah, GA, US
Transmission started slipping on some small hills, RPM up to 6000 at times. Managed to make it home (200KM from when problem started ) There was no warning before it started to slip. If I knew Ford was having problems with this transmission I would have bought a different vehicle.
- rcly, Prince Albert, SK, Canada
On my way to work a like everyone else around 60mph the car lost acceleration power, coasted to the shoulder and a very heavy vibration was in the car. Let the car rest for a minute started it up and it worked ok again. About 4 miles down the road it did it again. I called a tow truck and its at the shop now. So far it has cost me $125 for them to run a diagnostic.
Update from Aug 13, 2014: Called the ford number about this problem. Got to speak with a live person who was knowledgeable and helpful from ford corporate. They called the dealer i had my car at and made the repairs at no cost. They even reimbursed me for my tow charges. I wasn't mean or demanding. They just owned up and did it without me even asking. Got the car back fixed same day. very happy to be a ford owner. the made corrections with the throttle body.
- Chris H., Charleston, SC, US
On a nice family outing, this 2010 Fusion decided that it didn't want a transmission anymore. Was driving up a large hill when the car smelled like it was on fire. The car lost power almost instantly. It made it to the top of of the hill when we parked. After about an hour the transmission cooled down enough to allow us to drive the 60 miles back home. It developed a rough shift, and sounded horrible. This car was a horrible vehicle.
Today on 4/7/2014 we took it and traded it in for a 2014 Dodge Grand Caravan. No more Ford products for us!
- Hazel D., Spring Creek, PA, US
My complaint is the same as the others listed for this problem. Monday morning at a stop sign the car bucked and the little wrench came on. Drifted into the near by gas station. Waited a few minutes started the car and headed to work (late). Called the dealership was told they need to see it. Had to leave work (early) sat for an hour while they looked at the car. Was told that it might never happen again or it could happen in two days. Then was told it would cost $250. This comes after just replacing the water pump last month. They will contact Ford to see if they will stand behind their product. Waiting to hear.......
Same day Monday the 28th of October. Heading to the bank making a turn and no power and the darn little wrench comes on. This time I was able to get it off the road into yet another parking lot. Sat there for awhile, started and straight back to the house. Dropped it off at the dealership later that night.
Received call (Tuesday morning) and believe it or not but FORD will not stand behind their product since I didn't purchase the extended warranty. Did I mention that my car is only 3 years old...these things should not be happening. Received another call telling me that the problem is fixed and they will only charge me $100. They really want me to be a happy FORD customer. I'm not !!! I'll get the car this afternoon and only time will tell if I have to come back and voice another complaint. I come from a family of FORD owners and I'm thinking it will stop with me.
- Kim S., Carlisle, PA, US
Trying to figure out what to do. Wrench light came on while driving and had to keep shutting car off and on many times just to make it home.
- karen8130, Providence, RI, US
I really like driving my fusion when it runs. To have a brand new cars trany completely fail at 7000 miles is absurd.
They knew exactly what was wrong with it,but would not replace it,instead they rebuilt it. They gave me an additional 40000miles on my warranty, but did not extend the time. If i wanted to take advantage of the extra mi i need to put 100,000miles on the car in 5yrs. The extra mi on the warranty is completely useless. I like the car but the company and their policies will keep me from ever buying another ford. Run as fast as you can in the opposite Direction.
- gman 64, Gilroy, CA, US
I have called ford every day this week, July 24, 2013, until now which is the four day which is the day they was suppose to get in touch with me. No one has, I spoke to the customer service clerk, said they want get in touch in with me. I ask the girl how she know who she was talking too? She said they have caller ID. Listen I have gone all through the background of the 2010 Ford Fusion. This is just the beginning to what I am going to go through. I brought the car used not knowing the recalls, when my car transmission started slipping , and not wanting to change gears unless I cut it off and start again, than I started looking at the recalls. Ford knows that these cars are not put together correctly but they continue to try to avoid the problems. I will be on this computer and the phone everyday until I can rid of this lemon hopefully soon. They are DIRTY.
- waddyjoyce, Houston, TX, US
Like other, the sudden loss of "go" when the wretched wrench appears is a bit unnerving. Took to the the dealer, and after two trips and five hours in one day they were unable to identify the problem. NO CODES. They updated the transmission computer module for free and said goodbye. Two days ago while on a limited access toll road at dinner time (heavy traffic) and driving 65 mph it happened again. Pulling over to stop was OK. got the thing running again OK. pulling back into that traffic a bit of a nightmare. Headed home (we were going to a baseball game) and it happened twice more. Fortunately I was on surface roads, and second time the service engine light came on. I have a loaner. Car out of warranty this past April. seems like serious safety issue to me. probably going to TSB with it.
- Sue V., Syracuse, NY, US
I was on my way to work getting ready to get on the ramp to enter the highway when all of a sudden I could no longer accelerate. I lost power. I turned the ignition off and restarted the car and tried to accelerate again and I still lost accelerating power. I had the car towed to a repair shop and was told it is was the Throttle body that needed to be fixed and resulted in a $500 repair. I purchased the car used with 41,000 miles on it from a reputable Ford dealership in Dec of 2011. I was upset that I had to make a major repair so soon after I got it. It had not even been a year since I purchased the car. Since it was out of warranty I paid the money to get it repaired. I am not happy with the way my car runs and I don't think I will purchase another Ford in the future. This situation could have ended badly if I would have gotten on the highway and could no longer accelerate causing the car to stop in the middle of the highway. I would hope that Ford would issue a recall for this defective part before someone gets hurt..
- Nikki L., Saint Louis, MO, US
Traveling down the high way with cruse control on and speed about 67mph. Suddenly the car makes a clunk sound and all forward motion stops. Car is still running so power steering and brakes work. But, that is it, gas peddle does nothing and we are rolling to a stop. Lucky we are not on a hill, or in heavy traffic. Get to the side of the road, put the car in park and shut if off. Wait a min. and start back up, starts hard but it does start. Continued the rest of the trip without cruse control. Problem does not happen again, that day.
Found out that FORD has a SAFETY recall out on the throttle body, but won't fix it.
Want to know why???
'They don't know how to fix it'....that's right, you heard it here first. FORD knows about the problem, and have over 9,000 cars with the problem, and haven't come up with a fix.
So, thank you to the FORD company and "reliable" vehicles.
- Matt G., Clifton, ME, US
Traveling on the highway cruse control on, speed about 70 mph. Slowing down for a toll both, when the car made a clunk, and all forward progress stopped. Engine still running because power steering and brakes still work. Gas pedal does nothing. Coasting to a stop, luck there was no much traffic and we made to to break down lane. Check engine light and transmission light on. Placed car in park and turned if off. Got out and opened hood, and looked under the car, thinking the transmission fluid might have leaked out somehow. Nothing, started car to check transmission fluid and noticed the check engine light and transmission light were off. Put car in drive and everything operated normal. About 10 miles further down the road, cruse on, speed 65 this time, and clunk same result, no forward motion. Check engine light and trans light on. Got to the side of the road and place car in park, turned it off. Few min. later started back up and engine and trans light cleared. We turned around and headed home. Going slow and not using cruse control.
Local mechanic said there's a problem with the throttle body. And FORD has a safety recall out. FORD dealer said FORD won't fix the problem under warranty.
Further research...
FORD knows about the throttle body problem, BUT don't know how to fix it. They tried a fix already and it failed. They have over 9,000 Fusions waiting to be fixed with no answer. Make that 9,001.
- Matt G., Clifton, ME, US
I am so disappointed with the way Ford has handled the most recent problem we have come across with our Fusion. We were proud to purchase an American car because we believed in Ford and my husband’s grand father once worked for Ford. No problems for the first two years and anytime we needed maintenance we went back to Ford to handle EVERYTHING. This last time we went because a wrench light popped up on our dash board, the car was hesitating when accelerating and when braking so we brought it in on 4/6 and we were told there needed a piece that was on back order and we would get a call when the piece was available. Call comes in on 4/10 for the piece I bring the car in on 4/11 and the car is ready on 4/12 the same issues continue on 4/13 we drop off the car on 4/16 to get looked at again and we didn’t receive a call back until 4/23 with what was wrong with our car. Turns out we need a brand new transmission on a 2.5 yr old car with 17k miles on it?!?!? Why this wasn’t discovered the first time we brought it in on 4/6 is beyond me but I don’t trust the service center or the car and am very willing to sell it once I get it back and purchase a Japanese make.
- Letizia E., Brooklyn, NY, US
Got in the car one day on a very cold day (-40F) and turned it on. Shifted car into reverse and pressed the gas only for the car to rev really loud and not move. Let the car run for almost an hour to heat everything up, but this did not help the issue. Pushed the car back into neutral so I could shift into drive. As I started to drive, the car would not shift into 2nd, 4th, and 5th gear. Transmission constantly shifted so hard it caused the car to jolt. Car could only reach a max speed of 35 MPH. At this speed, the RPM was almost in the red and the car was revving very very loud.
I honestly thought something in the engine compartment was going to explode. Brought it to a Ford dealership and was told it would be $900 to take out the transmission just to diagnose. The dealership did check the transmission fluid and it wasn't low. They said it would cost $2,000 to fix or replace with a rebuilt transmission. Or $3,900 for a new transmission. Followed by another $900 to put the transmission back in the car. I declined to repair as the car was only worth about $4,000, so I considered it written off and sold the car for parts for $1,000.
- Josh D., Canandaigua, NY, US