7.7
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 5,937 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On June 19, 2010 a large crack developed in my windshield of my 10 month-old 2010 Fusion hybrid. No foreign object struck it. A Ford dealership is attempting to attribute the crack to a foreign object with no objective explanation. The crack continued to grow across the entire windshield making the vehicle unsafe to operate.
- Charlotte, NC, USA
The contact owns a 2010 Ford Fusion sport. The contact stated that the windshield contained a stress crack due to the heat. The vehicle was purchased on April 13, 2009. The vehicle is currently at the dealer being repaired at the cost of $300, which is half of the repair bill. The manufacturer stated that the vehicle was not covered under warranty; therefore, he has to pay for half of the repair. The failure mileage was 1,300. Updated 05/13/09 the service department concluded that a rock hit the windshield and the hot weather caused the crack to expand. The consumer believed the windshield was defective. Updated 05/13/09.
- Arlington, VA, USA
- Edgewater, FL, USA