10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
65,190 miles

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problem #46

Jul 122021

Fusion

  • miles
- Abrupt failure of driver door mechanism. Driver now unable to exit vehicle without opening window and reaching around to open from outside. On-line research discloses this is a common problem with this model. - Risk is clear, driver may need to exit vehicle quickly in an emergency. - Problem is clear and has not been reproduced or confirmed by others. - Problem occurred without warning to days ago.

- Coupeville, WA, USA

problem #45

Jun 012020

Fusion

  • 85,000 miles
Driver side door handle malfunction. Can't open door from inside. Had to roll window down and open from outside. Saw many other complaints about this same thing.

- Bridgeville, DE, USA

problem #44

Nov 242020

Fusion

  • 74,837 miles
The interior door handle on the driver's side front door has stopped working. The driver's door cannot be opened with the door can only be opened from the outside. I can only exit the vehicle by either climbing over the console to the passenger side or putting the window down and using the exterior door handle. Such a basic safety feature as a door handle should last the life of the car. In the event of an accident, it would be difficult, or impossible, to exit the vehicle quickly.

- Inglewood, CA, USA

problem #43

Apr 022020

Fusion

  • 60,082 miles
The contact owns a 2011 Ford Fusion. The contact stated that the driver's side door failed to open from the inside. In addition, the door latch was not flushed to the door panel. There were no warning lights illuminated. The contact called mike castrucci Ford located at (1020 oh-28, milford, oh 45150 (513) 275-1048) however, the vehicle was not diagnosed nor repaired. The manufacture was contacted and informed of the failure. The failure mileage was 60,082.

- Cincinnati, OH, USA

problem #42

Jan 292020

Fusion

  • 20 miles
The driver's side lock sticks while using the key fob to open. Have to enter through the passenger door and manually unlock the door using the handle and the lock at the same time. Lock mechanism will not at all automatically whether inside or using key fob. I've discovered that this is a common issue with 2011 era Ford Fusion. Was not aware when I bought the vehicle in January 2020.

- Philadelphia, PA, USA

problem #41

Nov 042019

Fusion

  • 68,000 miles
Takata recall. The contact owns a 2011 Ford Fusion. The contact received several recall notifications for NHTSA campaign number: 19V001000 (air bags). Friendly Ford of poughkeepsie, NY was notified. However, the part was not available for the repair. The recall was issued on January 28, 2019. It took over 7 months from the day the dealer was contacted to the day it was repaired. Currently, the dealer was informed that when exiting the vehicle the drivers side door failed to unlatch from inside the vehicle. The failure caused the driver to have to electronically wind down the window to open the door from outside the vehicle. Sometimes the door would unlock using the remote keyfob, other times the key had to be used manually to unlock the driver door. I have an appointment with friendly Ford to repair the issue on 11/14/2019

- Wappingers Falls, NY, USA

problem #40

Jul 282019

Fusion

  • 52,000 miles
The driver's door latch broke on the inside of the door and will not open the door when the inside handle is pulled. Huge safety risk in case of an accident. I looked online and there are multiple other complaints about this item.

- Sacramento, CA, USA

problem #39

May 012019

Fusion 6-cyl

  • 57,000 miles
Takata recall. The contact owns a 2011 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 19V001000 (air bags). Town & Country Ford (6015 preston hwy, louisville, ky 40219, (502) 964-8131) scheduled an appointment; however, the part was not available for the repair. The recall was issued on January 28, 2019. In addition, the dealer was informed that the drivers side door failed to unlatch from inside the vehicle. The failure caused the driver to have to electronically wind down the window to open the door from outside the vehicle. The dealer had not verified if the vehicle was included or excluded from NHTSA campaign number: 17V210000 (latches/locks/linkages:door:latch). The contact stated that the vehicle exhibited the same failure as listed in the recall campaign. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 57,000. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Brooks, KY, USA

problem #38

Apr 222019

Fusion 6-cyl

  • 96,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that the interior door handle failed to open the driver's side door. An independent mechanic repaired the door handle. The manufacturer and dealer were not contacted. The failure mileage was 96,000. Consumer stated door latch assembly broke. Unable to exit vehicle from the inside. If I had been in an accident I would not have been able to exit my vehicle in the case of an emergency or my or any of my passengers.

- Lewiston, ME, USA

problem #37

May 022016

Fusion 4-cyl

  • 38,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that the interior driver's side door handle fractured twice in three years. The door handle was repaired in 2016 for the same failure. The contact had to maneuver the door lock or reach outside the vehicle to open the door from the outside. Kenny ross Ford (104 black hill rd, irwin, pa 15642, (724) 864-3601) was expected to repair the vehicle on May 7, 2019. The manufacturer was not contacted. The failure mileage was 38,000. Consumer stated the main concern is if there is a battery/power fail where the window doesn't open or if there is a fire or incident where exiting the vehicle is necessary.

- Wall, PA, USA

problem #36

Apr 192019

Fusion

  • 53,000 miles
The driver's side door handle is broken. I had the same problem in 2016 and had it replaced at kenny ross Ford, adamsburg, pa. I have an appointment Tuesday May 7th for the same repair at the same dealer. To open the door, I can either reach through the open window and pull the handle or I can pull the inside handle along with the door lock, which opens the door. I feel that if something happens, it's very much a safety issue. I'm 69 yrs. Old but an older person or a person with limited abilities will, not might, but will have problems. This is a serious problem that needs resolved now.

- Wall, PA, USA

problem #35

Dec 152018

Fusion

  • 62,700 miles
The vehicle was in a parking lot and I was getting ready to go into a store. It was pouring down rain. I am disabled but am able to drive a vehicle. I was ready getting ready to get out of the vehicle. As I tried to open the door handle I felt the door go loose and the door would not open. This is a huge safety issue. I have knees that were fractured and I must wear knee braces on them. I had to crawl to the other side of the vehicle in order to get out. I really hurt my arms by crawling across the vehicle. It floods a lot in houston where I live. This is another safety issue. I must be able to get out of my vehicle quickly during an emergency situation such as flooding. Ford has recalled the 2010 and 2012 Fusion for the door handles. Why haven't the 2011 Fusion been recalled? this recall needs to be done now.

- Humble, TX, USA

problem #34

Jan 272019

Fusion

  • 70,000 miles
Vehicle was parked, after driving. The interior, driver's side door latch mechanism failed to open the driver's side door. This was the case if the vehicle was on or off, and the case if the locks were engaged or disengaged. In the event of an accident, the driver would be unable to open the door from the inside. He or she would need to open the window and/or crawl to another door. The exterior handle does still operate the latch.

- Boulder, CO, USA

problem #33

Jan 162019

Fusion

  • 169,540 miles
On a Monday morning a light on my dashboard came on and it said steering power service now, this cause the steering wheel to become stiff and hard to control. While I look all over under the hood to find the steering power fuel reservoir I couldn't find one. On Wednesday afternoon as I was driving a sharp corner it was difficult for me to turn the steering wheel and I lost control of the car ending up hitting the bridge in the road. The low traction as well came on when the steering power light appeared.

- Gastonia, NC, USA

problem #32

Nov 032018

Fusion

  • 43,335 miles
When closing the drivers side door it won't latch closed. The door bumps back without closing. It takes at least two attempts to close the door. This started when leaving the vehicle and trying to close the door. It takes several attempts to properly close the door from the inside. I have not driven the vehicle since this started.

- Downers Grove, IL, USA

problem #31

May 012014

Fusion 4-cyl

  • Automatic transmission
  • 130,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that both the front driver side door and the front passenger side door did not open from inside the vehicle. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

- Ocean Springs, MS, USA

problem #30

Aug 282018

Fusion

  • 34,244 miles
I could not open the driver side door after parking on street. From the inside. Had to climb over console to passenger door. I am 83yr. Female on walker. 93degree day. Must take to dealer to have fixed. Concerned about safety.

- Evanston,, IL, USA

problem #29

Feb 022018

Fusion

  • 71,250 miles
Malfunctioning door latches 2011 Ford Fusion -- my door handle won't work and I have discovered that the same part is recalled on other models but not on the 2011. This is a safety issue as I have to crawl out my passenger side door.it's sad that Ford has recalled other year models of the Fusion; however, the 2011 is not in the recall. This needs to be recalled because this is a major safety issue!!!! I sure hope I never get a bind or situation where I need to get out of the car very quickly (car won't start & on fire, etc.) because I will not be able to get out of the car fast enough to be safe because I will not be able to roll down my driver's side window to get out of it. Ford needs to recall this safety issue a.S.a.P!!!! I've attached copies of a previous recall that Ford released for the same exact thing (malfunctioning door latch) on the 2013-2014 Ford Fusion; however, this should include the 2011 Ford Fusion as well!!!! I've also attached a copy of the same exact complaints of other owners of Ford Fusion's having the same exact problem as my car!!!! this is a major safety issue as I've previously stated above!!!!

- Maurice, LA, USA

problem #28

Nov 072017

Fusion

  • 104,136 miles
Drivers door handle failed to open door at destination. 1st failure it partially opened latch, then after did not unlatch at all. No abnormal feel prior to not working. Dropped window and opened using exterior handle. Looking into the symptom on the web I was surprised to find recall(s) for similar/identical issue on other earlier and later year Fusion! part number for interior handle for all years appears to be the same. Seems recall would be applicable to failing part rather than year specific seeing as how it was deemed a safety issue? I suspect similar torsion failure between latch handle and lock handle within 6E5Z-5422601-a assembly. Will know for sure once replacing/replaced.

- Ann Arbor, MI, USA

problem #27

Aug 272017

Fusion

  • 62,000 miles
Driver's door inside latch sudden failure - unable to open door from inside. Car was parked. The doors will continue to lock and unlock and the door can be opened with the outside handle.

- Falls Chuch, VA, USA

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