10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 105,064 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I brought my Fusion in for service on 2/28/12 (17899 miles) for the first time w/ heavy vibration in steering wheel when applying brakes. I was told they my rotors needed to be machined, & that was covered under warranty. It was not even a month later when I could feel slight vibration in my steering wheel again, & would progress until I finally had to bring in again to be serviced with several other problems w/ my car. On 11/9/12 (32,651 miles) (1.) heavy vibration, they replaced rotors. (2) my advance trac and check braking system message kept coming up, they told me it was due to low battery voltage. (3)vehicle stalls when starting, they replaced battery. (4) skipping gears & stalling, reprogrammed PCM. On 6/15/13 my car loses all power and dies in the middle of highway @ night as I was backing out of a private drive w/ my daughter & her friend in backseat, I had to put it back in gear & jiggle key to turn off, restart car, & be able to drive off all the while cars running off the road to keep from hitting me! brought my car in for service finally again 7/11/12(44158 miles) (waited 2 weeks til they could get me in to diag)with recurring problems above + power loss! (1) car sputters/gears skip/stalling/loses power, & they find a bug mass air flow(as they said) but 1st told me TB then said no & as far as losing power they have no idea! (2)vibration in steering, rotors need to be machined again! never had this much work with rotors on any vehicle. Oh and my whole steering rack assembly needs to be replaced @ 44,158 miles!!! Ford should not be making cars that you can not get at least 100,000 miles before a $2,000+ service needs to be done on car! I told Ford even if they fixed what they said is wrong with my car today, they could not give me $1,000,000 to put myself or my child in it ever again! this car is unsafe, unreliable, and should have recalls & don't trust it!
- Silsbee, TX, USA
The contact owns a 2011 Ford Fusion. The contact confirmed that brake fluid was leaking from the vehicle. The vehicle was taken to the dealer who confirmed the brake reservoir cap needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 4,200 and the current mileage was 21,000.
- Round Rock, TX, USA
6/14/12 car was low on fuel, but not on empty and message indicated 32 miles to E. driving up hill car lost power, did not die, moved very slowly. Able to get off street into parking lot of restaurant. Car seemed to regain power, so tried to pull back on street going down hill, but at edge of lot, I realized the brakes were not responding. I managed to avoid car coming and was able get back into the parking lot as pulling into parking spot now slight surge of speed but still no brakes and hit restaurant's sign. Took car to dealer, could not duplicate problem and blamed it all on low fuel. On 6/20 this time with tank almost full. Had same problem, car suddenly had no power, but did not die. I pulled over and turned it off and waited several minutes. When restarted went about four miles and happened again. Stopped, turned off, restarted and went a little further, but now check engine light on. Fortunately, both times not going 60 miles on the highway and suddenly no power had towed to dealer and this time, replaced the throttle body. Said it was an updated version. If they know there is a problem and have an updated version, why is there no recall? I think this could be very dangerous.
- St Louis, MO, USA
- Nunica, MI, USA