The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving the vehicle and approaching a stop sign, the brake pedal was depressed and went to the floorboard. The contact stated that a warning message had appeared on the instrument panel that stated to see a mechanic about the brakes. Her son was able to steer the vehicle down a hill and into a curb until he was able to stop the vehicle. The contact's son was able to restart the vehicle and the brakes resumed normal operation. Her son had taken the vehicle to an independent mechanic who could not find any failure with the vehicle. Recently, the contact stated that her son had experienced the same failure. The dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

- Kansas City, MO, USA

While I'm driving my brake pad goes all the way to the floor, it's scary because you have break fluid so why the issue, and then they work normal. This needs to be recalled soon, can't afford to buy another car. I see lot's of issues with this so whay isn't this already up for recall, maddenining. If Ford works so hard to sell you a vehicle they should work HARDER TO PROTECT THE OWNER'S OF THE VEHICLE.

- Cedar Park, TX, USA

Brake system failed, brake is hard to push and has to go to the floor to stop. Brake light, emergency brake, ABS and traction light stays on. Car is not drivable.

- Baltimore, MD, USA

This problem has occurred more than once in the past month, the last time being July 3, 2021. I have not driven it since then. The previous times it happened, I turned the car off, and restarted it. That does not correct the problem now. I Only have 72446 miles on this car. Brake went all the way to the floor and I could not stop. Displayed on my dash: SERVICE ADVANCE TRAC -BRAKE CHECK BRAKE SYSTEM -BRAKE - ABS. I was extremely lucky when this happened, but it could have resulted in a serious accident. It seemed to correct itself, but has happened again. The dash displays appear each time I start the car, so I an not able to drive it now. I will have to get it somewhere to be repaired.

- Cedar Point, NC, USA

The contact owns a 2011 Ford Fusion. The contact stated while stopping the vehicle, the brake pedal traveled to the floor. There was no warning light illuminated. The vehicle was not taken to be diagnosed. The vehicle was not repaired. Neither a dealer nor the manufacturer was informed of the failure. The failure mileage was approximately 61,000.

- Sayville, NY, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving and descending a hill at an undisclosed speed, the brake pedal was depressed and went to the floor. The contact pumped the brake pedal several times and the vehicle slowly came to a complete stop. The contact stated that the failure recurred several times. The vehicle was taken to gray-daniels Ford Lincoln (201 octavia drive, brandon, ms 39042, (601) 825-2801) to be inspected however, the mechanic was unable to determine the cause of the failure. The mechanic replaced the brake pads on the vehicle however, the failure recurred. The vehicle was towed to another dealer who was also unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 185,772.

- Terry, MS, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving various speeds, the contact became aware of an excessive brake pedal travel whenever the brake pedal was depressed. The contact took the vehicle to a certified mechanic who replaced the brake fluid. The contact stated that approximately 15 miles later after the vehicle was repaired, the failure recurred. The contact became aware of NHTSA campaign number: 19V904000 (service brakes, hydraulic) and contacted J.C. lewis Ford hinesville (309 w. oglethorpe hwy, hinesville, ga 31313, (912)257-4833) who confirmed the failure and informed the contact that the VIN was not included. The manufacturer was made aware of the issue and confirmed that the VIN was not included. A case was filed. The approximate failure mileage was 144,000.

- Midway, GA, USA

The contact owns a 2011 Ford Fusion. The contact stated while his wife was driving 15 mph, the brake pedal was depressed but failed to stop the vehicle. The contact stated the brake warning light was illuminated. The driver stopped the vehicle by using the parking brake. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 106,000.

- Myrtle Beach, SC, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 40 mph, the brake pedal was depressed and went to the floorboard without properly stopping the vehicle. The contact stated no warning light was illuminated. The contact stated she was able to stop the vehicle by using the parking brakes. The vehicle was not drivable. The vehicle was towed to her residence. The contact's husband replaced the brake pads however, the failure persisted. The contact called heartland Ford (1810 highway 25B North, heber springs, ar 72543, (501) 362-8211) where it was diagnosed with needing the ABS module to be replaced however, the part was not available. The vehicle was not repaired. The manufacturer was informed of the failure. Upon investigation, the contact associated the failure with manufacturer communication number: 19V904000 (service brakes, hydraulic) however, neither the VIN nor the model year were included. The failure mileage was approximately 220,000.

- Higden, AR, USA

I have had to push my brakes to the floor - very scary because I did not think I would stop this time. Brake pads and brake master cylinder have all been replaced and found out it is the ABS. I have no brakes now!

- Rockford, IL, USA

While driving slowly into a parking lot to check rear wheel sounds, message "power steering assist fault" appeared on the dash. Extremely difficult to turn wheel and could not backup. Dealer diagnosis on 2/23/21 was "rear calipers seized" and steering gear needs replacement.

- Silver Spring, MD, USA

The brake pedal went down to the floor board when trying to stop at a traffic light and 2 weeks later at a stop sign. The pedal since the 1st time is a bit soft.

- Seven Hills, OH, USA

Lost brake pedal, goes to floor ABS module bad on my 2011 Fusion. Ford is aware of this issue and wont do nothing about it..severe safty issue

- Brownstown, MI, USA

Brakes always need to be pushed all the way to the floor to stop since the car was purchased

- Brownstown, MI, USA

While driving on a city street, I was coming to a stop sign. There was snow on the road and the ABS kicked in, and the pedal went to the floor. Since then the pedal goes to the floor every time I use the brakes.

- Montgomery, MN, USA

Following an ABS brake event, my brake pedal was noted to sink slowly to the floor when braking. No fluid was lost. I read the recall notice details for the hcu on an 2010 Fusion (19S54). From this, I was able to determine that if I braked on gravel, I could cause the ABS to activate and correct the issue. That worked great for several weeks, but while my daughter was driving the car, the sinking pedal issue resumed. She is not an experienced driver. I'd like to take it to the Ford dealer for diagnosis and repair. I see the investigation 19S54 included 2006 to 2012 models; however, the recall for some reason only covers to 2010. What's up" can I go get my car fixed? or do I need to wait until my daughter has an accident"

- Bellevue, WA, USA

I was driving my 2011 Ford Fusion hybrid at around thirty mph on a city street and my brake system warning light popped up on the dashboard. As soon as that happen I had no brakes, and there was no resistance in the brakes. They went straight to the floor, luckily I was able to stop the car with my emergency brake. I restarted the car and the brakes worked fine after that.

- Moline, IL, USA

The contact owns a 2011 Ford Fusion. The contact stated that while his nephew was driving at an undisclosed speed, the brakes malfunctioned causing the brake pedal to extended to the floor. The contact stated that the vehicle failed to immediately stop. After restarting the vehicle, the brakes operated as designed however, the failure recurred. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 160,000.

- Moline, IL, USA

Activation of the anti-lock braking system causes a loss of braking - pedal goes nearly to the floor. The condition can sometimes be reversed by rapid pumping of the brakes. Suspect faulty hydraulic control unit (hcu) - sticking valves. The 2011 models should absolutely have been covered in the recall for 2008-2010 models. Please ad this model year to nhsta 19V904000. This is a known danger and Ford must be held responsible for the defect/resolution. Thanks!

- Point Roberts, WA, USA

All of a sudden my brakes started going all the way to the floor and it became incredibly difficult to stop the car. My ABS system and hydraulic control valve were replaced in November of 2019. The same thing happened to me on 11/10/2020. My car is currently in the shop and they say it's the same problem again.

- Waynesboro, VA, USA