10.0
really awful- Crashes / Fires:
- 12 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 46,440 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
While taking a one lane exit on the freeway going at 30 miles per hour a wrench light came on and my car completely loss power. The car coasted until it came to a complete stop. This was very dangerous! I could have died. You guys really need to get all of there Ford Fusion off of the road. I could not accelerate or brake to slow on the freeway. I waited 5 minutes and the car turned on with no problem. My mechanic could not replicate the problem so he said there was no problem. While looking online this is a throttle body issue. Which needs to be recalled immediately. I can't work if I can't get there with a car that I've purchased!!! I refuse to drive this car!
- Pinson, AL, USA
Steering has recall for my same model year and make but Ford says my VIN is not on there recall list, I have had the steering rack replaced 3 times. The steering is electronic so when it breaks or fails the steering is extremely hard and car has swerved out of control. This has happen on city streets, highway and in residential setting. This is the web site were Ford announced this recall but for some reason my VIN does not come up on there "approved" list. www.consumerreports.org search Ford recalls nearly 445K vehicles for power steering failure, fuel leak issues
- Elk Grove, CA, USA
The wrench light came up on my car. It says it's the throttle control transmission. The car gave no sign or warning about this car throttle. The code coming up is P2111. I believe there was a investigation going on with my situation a few years ago. Is this a recall or something that can be fixed because of a recall?
- Washington, DC, USA
While driving, at posted speed, 40mph....all at once, there was a complete loss of acceleration, a very rough idle to the engine and a wrench icon showed on the dash. I had to quickly pull off to the side of the road. I was able to turn the vehicle off and then when I started the vehicle again the problem seemed to reset and the wrench icon disappeared. I took the vehicle to local mechanic and their computer tools were not able to find anything wrong (codes with a diagnostic check). Car seemed to run fine for approximately the next 500 miles and then, while driving on a busier road at 65 mph, the vehicle did the exact same thing, again causing me to need to avoid an accident and pull to the side of the road. I, once again, was able to reset the system by turning the vehicle off and back on. I am very concerned about the safety of this issue and feel that I am now limited only to local travel.
- Omaha, NE, USA
The contact owns a 2011 Ford Fusion. While driving 35 mph, the vehicle jerked and stalled. In addition, the check engine and service vehicle warning indicators illuminated. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who stated that the throttle bottle needed to be replaced. The dealer and manufacturer were not contacted. The failure mileage was 108,000.
- Gulf Port, MS, USA
The power steering in my 2011 Ford Fusion has been going out periodically. When this happens, I have to wait for the opportunity to make a wide turn because it's very difficult to turn the wheel. There's been several occasions when I caused traffic jams or almost got rear ended since the car behind me didn't expect me to take so long to turn. A lot of times the power steering goes out when I'm stopped at a red light. I can still drive the car to my destination locally using the streets but I fear that it will go out one day while I'm driving on the freeway. Luckily it's usually only me in the car when it happens but I'm afraid that it might also happen when my kids are in the car. It's also frustrating because only I can drive the car because when it happened once when my wife drove it, she panicked and wasn't strong enough to turn the wheel. This time, she did have one of my children in the car. I had to go meet her and drive it home. I've been researching this issue and have found that thousands of vehicles with the same make, .model, and year have experienced similar issues yet only certain vehicles are part of a recall. My car is experiencing exactly everything that the recall says it would yet when I run my VIN #[xxx] through Ford database, my car does not fall under this power steering recall. Which I find very disturbing. I've also contacted Ford corporate and my local Ford dealership and they just advise me that my VIN # is not part of that recall. Which is very odd. Since my car is exactly what the recall describes. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- La Puente, CA, USA
1)power steering assist fault error message. No power steering. 2)service trac control error message 3)cruise control sticking at a high speed so can't use it.
- Wakeman, OH, USA
When traveling on a highway the car shifts hard and will not accelerate. Dealer would not replace throddle body when asked to. There is a recall on this. I also suggested a software update. I was told I need a new transmission. The car has been sitting since last year. I purchased a new car.
- Odenton, MD, USA
Purchased car from seven star auto pensacola Florida first problem was horn he never fixed than water pump and time belt I fixed supposed to fixed throttle body but never fixed and also he never installed horn for safety I tried to get refund but I'm in school an D I work and still pay note for a defictive car and I also hit pot hole which caused more suspension damage and dealer still doesn't know how to help
- Pensacola, FL, USA
The contact owns a 2011 Ford Fusion. While driving 45 mph, the vehicle inadvertently decelerated and came to a complete stop. The contact had to turn off the engine because it was still on when the failure occurred. When the vehicle was restarted, it functioned properly. The vehicle was taken to an independent mechanic and it was diagnosed that a sensor needed to be replaced. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Pulaski, TN, USA
My car was stopped at a stoplight with a vehicle in front of me. I shifted into neutral as I needed to take my foot off the brake. The car was on level ground so it would not roll forward or backward. I put my foot on the brake and shifted back into drive. The car accelerated without warning. I jammed on the brakes, but the engine was racing and I couldn't stop my car from hitting the vehicle in front of me. I happened to glance at the tachometer during the incident and saw the needle dropping below 4,000 RPM. The engine returned to normal rpms after the collision. No one was injured and the damage to both vehicles was minor. Both vehicles were able to leave the scene under their own power.
- Urbana, OH, USA
The contact owns a 2011 Ford Fusion. While driving, the vehicle failed to accelerate over 20 mph without warning. The vehicle was unable to accelerate after restarting the vehcicle. There were three warning indicators illuminated at the time of the failure. The vehicle was towed to germain Ford of beavercreek (2356 heller dr, beavercreek, oh 45434 (937) 429-1300), but was not diagnosed or repaired because it was under inspection. The manufacturer was contacted, but could not offer assistance because the vehicle was not under warranty. The failure mileage was 109,000.
- Germantown, OH, USA
Vehicle failed to accelerate. Dealership indicated that this vehicle VIN was outside the extended warranty for trottle body replacement. Car was experiencing exact symptons of trottle body issue. During acceleration the vehicle would stall and failed to restart for a few minutes. The issue is extremely intermittent.
- Summerville, SC, USA
The contact owns a 2011 Ford Fusion. While approaching a red light with the brake pedal depressed, the vehicle began to accelerate independently without warning. The contact had to apply the emergency brake in order to stop the vehicle. Earlier that day, while driving 10 mph, the sensors on the instrument panel and heater failed. The contact shut off and restarted the vehicle; however, the electrical power did not return until minutes later. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
- Maple Wood, NJ, USA
The contact owns a 2011 Ford Fusion. While driving 60 mph, the check engine warning indicator illuminated and the vehicle decelerated independently. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 99,000. The VIN was not available.
- Savanna, MO, USA
In the last 24 hours my vehicle stalled on the freeway (I was almost rear-ended--this highway has a curb on both sides instead of shoulders) 4 times in 5 miles. The first time was as I was turning onto the highway from an intersection. Each time, I was unable to accelerate the car with the gas pedal. Each time, this was preceded by a lurching forward and a sluggish performance of the engine for about 1 second before the engine no longer powers the wheels. The wrench light comes on and I have to turn the car off and then turn it back on in order to be able to accelerate again. As I said, when I would accelerate, the engine would die, and this happened four times. When I restart the car, but before it dies again, the check engine light comes on. This is an issue with other 2011 Ford Fusion that the NHTSA has already investigated--the throttle body is defective. However, somehow the NHTSA let Ford off the hook and didn't recall the part and allowed Ford to only apply the "customer satisfaction program 13N03" to cars with automatic transmissions. I have a manual transmission car. I will tell you that exactly what happened in cars that initiated the investigation and this program is exactly what is happening in my car. The investigation needs to be reopened and this throttle body needs to be recalled for all transmission types. I was almost rear-ended by a car going 55 mph, even though I had my 4-way flashers on in the right lane, because the highway my car died on a does not have shoulders. This defective part is an extreme safety hazard and needs to be recalled!!
- El Paso, TX, USA
While driving at 60 miles per hour my vehicle decelerate in rush hour traffic, miles away from home. I was able to put my emergency flashers on and move over to the shoulder before my car completely lost power. I had a tool light come on the dash and the car was still on but no power. I turn the engine completely off for about T 1 minute and then restart my car. I was able to safely make it home. On my grandchildren first day of school, while picking up at 1 of 3 schools on the way to the second school my car decelerated just before a train track during rush hour once again. This time my engine light came on the dash. Following the same technique I restarted my car, made it across the track only for it to quit again. My grand baby was worried and needless to say so was I.. using the same technique we were able to make it safely home. Requiring another vehicle to go pick up at the other two school late.... please tell me I shouldn't be afraid to drive my car because right now I am I attempted to perform a vehicle health check but it want allow me too. Please say there is a solution to this ongoing problem surely Ford is aware of this problem and there's a recall and I'm unaware right
- Little Rock, AR, USA
My car has had a few recalls. I brought it to watertown Ford and they did not fix it properly. I bought it at enterprise car sales, woburn MA. They were supposed to check it and it was not certified like they promised. From the first month the car had issues. It keeps showing the wrench and not accelerating properly. I can't afford to keep fixing it. I would like Ford to buy back the car. For more than 11,000.00.
- Waltham, MA, USA
With cruise control on, at highway speed of 60 to 65, on level road, transmission will down shift one or two gears. Rpms go from 2000 up to 3500. To get it back to 6th gear I have to cut cruise control off. Rpms go back to 2000.Ford dealer cannot find any codes when tested. Car does this in first fifty miles or sometimes goes 100 miles before dropping gear. Car was bought 20 months ago with 21C miles as certified vehicle. Now has 34C on car. It has always had this problem. Last time tested by dealer 3-2015.
- Old Fort, NC, USA
- Gurnee, IL, USA