10.0
really awful- Crashes / Fires:
- 19 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 20,329 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Letter from senator rubio on behalf of constituent in regards to recall on airbag of Ford Fusion 2011. The consumer requested to have the airbag disconnected until it can be replaced. Updated 09/05/2017
- Bonita Springs, FL, USA
The contact owns a 2011 Ford Fusion. The contact stated that while driving about 35 mph, the power assist failed without warning. The vehicle was taken to the dealer at: Summerville Ford located in summerville, SC where it was stated that the mileage was too high and therefore did not repair the vehicle. The manufacturer was made aware of the failure. The contact received notification of NHTSA campaign numbers: 15V340000 (steering ) and 16V384000 (air bags). VIN tool confirms parts not available. Parts distribution disconnect. The failure mileage was about 152,000.
- Summerville, SC, USA
The contact owns a 2011 Ford Fusion. The contact stated that when the used car lot sold the vehicle, they made not mentioned that the vehicle was included in NHTSA campaign numbers: 15V340000 (steering) and 16V384000 (air bags). The contact noticed that while driving at any rate of speed a warning light flashed for power steering assist fault. The dealer (summerville Ford, 9700 dorchester rd, summerville, SC 29485, (877) 477-1434) stated that they were unable to provide the remedy due to the mileage and the contact was uncertain as to why they refused the power steering recall but made no mention of the air bag recall. The manufacturer was notified of the failure and the contact was waiting to determine when they might provide the solution for both recall repairs to the dealer. The approximate failure mileage was 150,000. Parts distribution disconnect. VIN tool confirms parts not available.
- Summerville, SC, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Houston, TX, USA
Taketa recall air bags not available still it has been over a year since recall issued and I keep calling for repair this is putting my family and myself in jeopardy even riding or driving this vehicle which we have to continue to pay for.
- Riverside, CA, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called walker Ford co Inc. (17556 us hwy 19 N, clearwater, fl 33764 (727) 535-3673) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect. Updated 08/23/17 updated 12/1/2017
- Clearwater, FL, USA
"takata recall" received recall notice in July, 2016. Have made many telephone calls to dealer as well as Ford Motor Co. To date, July 12, 2017, no action has been taken.
- Delray Beach, FL, USA
Takata recall. I have know about my air bag for over a year. I have tried to contact Ford, but I am told that I need to wait for a letter from takata.. it's has been over a year that I have been waiting for over a year.
- Bakersfield, CA, USA
2011 Ford Fusion passenger airbag replacement delay. Ford has had over a year to replace the passenger side airbag they said could kill someone. Why has this not been corrected yet"??" my VIN is = [xxx] [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- New York, NY, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags) for the passenger frontal air bag inflator; however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (star Ford Lincoln located on 1101 S brand blvd, glendale, ca, 91204) scheduled an appointment for the recall repair. Upon taking the vehicle in to be repaired, the contact was informed that the recall parts were not available. The manufacturer was notified and stated that parts were not available where a case continued to be opened and closed per case numbers: Cas-12412527-Z5V3N9, crm: 00720000000517, and cas-12372127-Q8L9Y3 along with communication via email. The contact had not experienced a failure. VIN tool confirms parts not available.
- Glendale, CA, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. After contacting an unknown dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
- Bessemer City, NC, USA
Takata recall: We received notice from our dealer in texarkana, tx in Nov 2016. No service yet. They say they haven't received the necessary parts. Any recourse available?
- Hooks, TX, USA
I received notification of this recall in July 2016. As of today no action has been taken to correct the defect
- Powell, TN, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Ford of escondido (1717 auto park way South escondido, ca, 92029, (760) 933-4457) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
- San Diego, CA, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V384000 (air bags) and 15V793000 (fuel system, gasoline). The part was not available within a reasonable time frame to schedule the recall repair. The dealer (mac haik's southway Ford, 7979 interstate 35 access rd, san antonio, tx 78224, (210) 922-2222) did not give a specific date for when the part would become available. The manufacturer was notified. The contact was not experiencing a failure. VIN tool confirms parts not available. Parts distribution disconnect. Updated 11/01/17
- San Antonio, TX, USA
Takata recall - dealership was unable to replace and gave me a year timeline for parts. Also need 15V340 parts. With 2 recalls I've been unable to drive the car safely. I have tried to sell the vehicle without success for 6 months. Ford has an obligation to fix vehicle or be subject to recover my losses of depreciation during sale.
- Humble, TX, USA
Takata recall... received my recall notice from Ford on July, 2016. They still do not have parts and have not offered any options. I am afraid my passenger will die, or that I will die if a metal fragment hits me. If I disconnect the seat belt, then my passenger may die as well.
- Chandler, AZ, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The barto Ford dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Lakeland, FL, USA
Takata recall. I received a letter informing me of the air bag recall in July 2016. To date, it has not yet been repaired because "remedy not yet available." It has been almost a year.
- Dade City, FL, USA
- Stone Mountain, GA, USA