10.0
really awful- Crashes / Fires:
- 19 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 20,329 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2011 Ford Fusion. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
- Trinity, FL, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Ceres, CA, USA
Takata recall I received a letter (jujy, '16) informing us of the "safety recall notice 16S26/nht sa recall 16V-384. We've made four phone calls (09/12/16, 10/21/16, 11/10/17, 0512/17) and gotten the same answer- still no parts available. I can't believe this! we are appalled! P.S. during the October 21, 2016 phone call I was informed that there is another recall on this auto, besides the airbag.... no more info on that either!!!
- Walnut Creek, CA, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
- Keller, TX, USA
Takata recall. I received recall notice 16S26 in July, 2017 and nothing has been done about it. I've talked to the dealership several times and customer relations a couple of times. The answer is always the same: The parts are not available. I say not enough effort is being made to secure them. They have exceeded any reasonable time frame to fix a potentially lethal defect. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- San Diego, CA, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Bakersfield, CA, USA
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Sun Prairie, WI, USA
Takata recal there is a recall and every dearlership says that they do not have replacement airbage, yet I am supposssed to keep driving this car, even though it may kill my wife or pregnant daughter in laws! mu notice was August 2016. Are they trying to tell me that takata has not made any new, safe airbags since August 20165! or is that my family's lives are not a priority with Ford. If Ford does not have the airbags, then give us a loaner car until they fix my death trap.
- Plano, TX, USA
Takata recall. The contact owns a 2011 Ford Fusion. While driving 65 mph, the steering wheel seized and excessive force on the steering wheel was required in order to maneuver the vehicle. The service advancetrac and power steering assist warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was 68,000.
- West Palm Beach, FL, USA
Takata recall we have checked with Ford dealers and the Ford main website and are told there is not a remedy yet. We just again, 3-27-17 at 9:00 pm, checked the Ford website, entered the VIN number and it says remedy is still not available. It has been almost a year since first notified. This has got to be rectified.
- Long Beach, CA, USA
Takata inflators. I received a notice in July of 2016 indicating a recall occurred. However, it is now March of 2017, and I have not received any card indicating that I can take the car to the dealer for the airbag replacement. I am very worried that the car is a hazard to drive.
- Purvis, MS, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts for the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
- Varland, TX, USA
I recieved a recall notice #16S26 NHTSA 16V-384 in July 2016. I contacted them in November 2016 to find out why nothing is be done. Ford cust serv stated that they were working on repair and that I would be contacted in near future. I have not and it has been over 6 months. In the mean time my daughter is driving an unsafe vehicle. I would like to lodge a complaint about Ford dragging feet to get this completed. I could not find another method od addressing this issue so here I am.
- Swansea, SC, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Bloomington, CA, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available......updated 03/08/17
- Pico Rivera, CA, USA
Takata recall. The contact owns a 2011 Ford Fusion. While the contact's vehicle was idling at a red light, it was rear ended by another vehicle. The air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was taken to an independent mechanic and the body damage was repaired. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part needed for the repair was not available. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000. VIN tool confirms parts not available.
- Richmond, TX, USA
I am unsure if my car was included in the air bag recall that I found via google, I was never notified for several recalls involving my car. Now the Ford dealership has informed me that there is an issue with my car as well as several others of the same make and model with code issues. These code issues cause the power steering to fail without warning and cause loss of control as well as something involving service advancetrac. Ford has told me they can reset each time the code messes up but at this time Ford has not ordered a recall and they will contact them to let them know. What am I to do? this is very dangerous!
- Poplar Bluff, MO, USA
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Woodburn, OR, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 16V384000 (air bags). The contact stated that the parts needed for the recall remedy were still not available. The manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
- Longview, TX, USA
- Pomona, CA, USA