10.0
really awful- Crashes / Fires:
- 19 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 19,954 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
"takata recall", 2-1/2 years ago received recall notice; received 2 more since yet Ford not able to install repair yet. Ford says "don't ride in front passenger seat". how long is my family to be kept out of car. Be realistic. Ford needs to make repair now now now! what kind of oversight are you maintaining? 2-1/2 years !!!!
- Florence, AL, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in July of 2016. The dealer (razzari Ford, 1234 auto center dr, merced, ca 95340) stated that the parts were unavailable for the repair. The manufacturer was also contacted and confirmed that parts were unavailable for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
- Merced, CA, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact stated that he received the interim recall notice for NHTSA campaign number: 16V384000 (air bags) a long time ago. The remedy and parts were unavailable to schedule a recall repair within a reasonable time frame. The dealer had not yet been contacted. The contact waited to receive a second notice. The manufacturer sent a second recall notice, indicating that the parts may become available in spring of 2018. The contact had not experienced a failure. VIN tool confirms parts not available.
- Richmond, CA, USA
Takata airbags recall.we were informed in July 2016 by our Ford dealer of recall. It's been over a year and a half. Our passenger side airbag has been turned off on advice from dealership. When are we going to be notified one way or another when it's going to be replaced.
- Winchester, CA, USA
My car has been under a safety recall for 2 years and the front seat is unusable. Ford has no idea when they will fix this. What do I do" drive around in a dangerous car" do you force Ford at some point to buy the cars back or give us money to compensate - I am at a loss as to what I am supposed to do and what NHTSA does in this case. Ford essentially is doing nothing.
- Jacksonville, FL, USA
Takata recall - unacceptable amount of time since the recall for parts to be available Ford is still unable to provide a replacement or even give a date when parts will be available
- Suwanee, GA, USA
Takata recall & steering failure I have a 2011 Ford Fusion on which the steering suddenly failed, without any warning, while driving. Thankfully the failure occurred close to our home and my wife was able to make it home without incident. I've been doing research online and learned that this is a common problem. While Ford has issued a recall for some later models, they are not covering all viechles with the same part. I am contacting you to raise awareness that the problem still exists and is still impacting people. I have owned many cars that are much older and have never had a complete steering loss. I also want to let you know that we are still waiting for resolution of the takata airbag recall. The recall was issued by Ford in July of 2016. We have continued to drive the car with the promise by Ford that the car is safe, however, as I continue to read about incidents online, realize that may not be the case. After all, if it were safe there wouldn't have been a recall. My wife has gotten to the point where she doesn't want to drive the car for concerns for her safety. I feel this is unacceptable and am asking for your help to hold Ford accountable to: 1.accept responsibility for the steering issue and the risk it posses and extend the racall to all affected viechles 2.expedite the repair on the airbag recall thank you!
- Magnolia, TX, USA
Tamara recall this has been over a year how can I feel safe with my family in the car I have thought about it every time I drive even stopped ubering because I felt I was putting my passengers at risk
- Tucson, AZ, USA
Takata recall recall notice June 2016. Auto is a safety hazard. Passenger airbag inflation can cause metal fragments to injure/ cause death or morbid injury to passengers.
- Sarasota, FL, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in July of 2016. The dealer (mac haik Ford, 10333 katy fwy, houston, tx 77024) stated that the parts were unavailable for the repair. The manufacturer confirmed that the parts were not available. In addition, the manufacturer stated that the contact would be called when the parts become available for the recall remedy. The contact had not expereinced a failure. VIN tool confirms parts not available.
- Leander, TX, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Towne Ford located 1601 el camino real, redwood city, ca was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Burlingame, CA, USA
Takata recall - I've had no issues so far but why is it taking so long to fix this issue"?" it's been a year and a half since the recall and it still says "parts not available" to fix my car. This affects my resell value and is dangerous if I were to have an accident! I want this fixed.
- Killen, AL, USA
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Robert hutson Lincoln in moultrie, Georgia was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Pavo, GA, USA
Takata recall after being notified of the recall on my vehicle in July 2016, I am still awaiting a repair on this problem and have been told that no fix is currently available, now 18 months later.
- Midland, TX, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 16V384000 (air bags). The dealer (crown Ford, 256 swain street, fayetteville, nc 28303, (910) 920-9614) stated that the contact would need to wait for a second letter to determine when the parts would become available. The contact waited for months to receive the recall repair. The manufacturer was contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Fayetteville, NC, USA
Takata recall I need an airbag replaced due to recall. I also need the throttle body replaced due to recall
- Alvaton, KY, USA
Takata recall. Took into five star Ford this past week for recall. They returned vehicle as they could not get the parts
- Watauga, TX, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The dealer (angela krause Ford Lincoln of alpharetta, 1575 mansell rd, alpharetta, ga 30009, (770) 649-5100) confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact received a letter from tk holdings, alerting her that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 8/23/18
- Alpharetta, GA, USA
Takata recall on passenger air bag. [xxx]. I just purchased this car without knowing this was issue Ford company advised that they can not fix the recall that I have to notify your company to fix or replace the air bag. This is a huge safety issue and needs to be addressed before a horrible accident is caused by this issue. The air bag light is on and computer says that its the passenger air bag is fatality. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Hinesville, GA, USA
- Stockbridge, GA, USA