Steering assist failure light came on no ability to turn wheel. Dealer said steering rack needs replacement. Codes u 300049&u300096 & u300097. My make and model is showing no recall on vin however all years surrounding it with the same electric steering rack part are under recall for it.

- Rancho Cordova, CA, USA

The contact owns a 2011 Ford Fusion. The contact stated that after restarting the vehicle, the messages "service advanced track" and "service power steering" were displayed however, the vehicle operated as normal. The following morning while starting the vehicle, the power steering was faulty, and the steering wheel was difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering gear assembly was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 136,000. Vin was not included in the recall and warranty was out 3 months.

- Fairborn, OH, USA

The power steering assist fault warning came on and I lost power steering a few minutes later the advance traction control light came on. It is my understanding that there is a recall out on the power steering assist unit.

- Deland, FL, USA

I have owned car for almost 4 + years I was roughly at 128,000 when I purchase I gave 159, xxx miles on now. In the past 4 years tires replaced 2 times. I keep having issues with tires needing plugged in front. My brakes have been replaced 3 times rotors 2 times plus struts ball joints tie rod u name it repaired suspension system sucks. I-??m sick of having same issues repair. I have thousands of dollars front suspension then always have to fix tires stop for air replace. Ridiculous. Everything has gone wrong with the suspension system. Shocks bad ball bearings. The premium aluminum rims eroding away. I think that is what cause tire issues non stop I-??m sick of getting air!!! I can-??t afford to keep repairing the steering has became awful pulls yes I-??ve had alignments it-??s all over the place feels loose makes all kinds of banging clunking noises the wheel locked up had smoke rolling out from front driver side. Smelled terrible car shaking all over around 45 mph. I have more in the front than car is worth transmission jumps all over or jerks hard into drive or reverse I had look at and repaired once all ready Door handles in side don-??t work!! Check engine light always on the cap less fuel area is junk the ring came off. When pumping gas it doesn-??t stop it now. So gas is usually on ground running down car side Headlight are always getting loose knocking out my headlights. for only have 30,000 from buying it I have spent as much buying the car the equals the cars repairs almost. Chunks of paint in front falls off below grille brakes/steering have defaulted and I have slid across intersection in winter I could have been seriously injured and of course another tire issue today I want my money back and the repair money!!! Paid 7,000 put $ into all the time invested roughly 12,000 all together for same [XXX] issues. Car value 3,000 Wtf. Make it right FORD!!!! Yr cars are junk on certain models recalls never knew they better be getting fix for free. INFORMATION Redacted PURSUANT TO THE FREEDOM

- Spencerville, OH, USA

The contact owns a 2011 Ford Fusion. The contact stated while the vehicle was in park, the power steering fault warning message was displayed. The vehicle was not taken to a local mechanic. The contact called a local dealer and was informed that the VIN was not included in a recall. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 109,000.

- West Palm Beach, FL, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 40 MPH, the power steering assist fault warning message appeared on the instrument panel. Despite the warning message, the contact was able to resume normal driving operation and drove home. The next day, the contact stated that excessive force was needed to steer the vehicle as the warning message remained illuminated. The contact had taken the vehicle to a dealer where he was initially informed that his vehicle would be serviced under NHTSA Campaign Number: 15V340000 (Steering); however, a week later, he was notified that his vehicle was not included in the recall. The manufacturer was notified of the failure and provided further information about the recall. The vehicle had yet to be repaired. The failure mileage was approximately 98,300.

- Essex Junction, VT, USA

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "power steering assist fault" displayed and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were both notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 118,000.

- Berlin, CT, USA

The contact owns a 2011 Ford Fusion. The contact stated while his daughter was driving at 55 MPH, the steering wheel became difficult to maneuver with the -??steering assist fault-?? warning displayed on the instrument panel. The contact stated that she pulled over and turned off the vehicle. The contact stated that he called the Ford dealer who informed him to turn the vehicle off and restart. The contact stated that the vehicle was restarted and operated normally. The vehicle was not taken to the dealer or independent mechanic for diagnoses or repairs. The contact stated that the failure reoccurred in August of 2021 at that time the vehicle was turned off and on and operated normally. Again, the vehicle was not taken to the dealer for diagnoses or repairs. The contact stated, however, in December of 2021 the failure occurred, and this time the steering wheel failure failed to correct itself. The vehicle was towed to the dealer where the failure was diagnosed and the power steering control module needed to be replaced. The vehicle was not repaired. The contact researched online and found NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact that the vehicle was outside of the 10 year/150,000 miles to be repaired under the recall. The contact stated a case was opened with the manufacturer. The approximate failure mileage was 130,000.

- Platte City, MO, USA

My husband was driving this vehicle two days ago and the power steering froze. Fortunately, he was able to steer it to safety because he is quite strong, however I would never have been able to manage this, and as such the incident presented a safety issue that could have been quite hazardous to us and to other drivers. I looked online and Ford does not have an active recall for the power steering unit, but instead posted a notice indicating "EPAS Steering Effort Campaign #15N01." I contacted the dealer, who told me that since the car is now out of warranty (as of May 2015, when we had no problems to have fixed) that they would not fix it for free but for approximately $2,500. I asked a Ford Chat representative for an email address and was told, "Thank you for your patience Jane. You are looking for an email to corporate? Ford would like to be able to better assist our customers quickly via Chat or Phone. For this reason, the Customer Relationship Center or corporate does not have a direct email address. I-??ll be more than happy to help you today!" I will be copying this complaint to them in my next Chat to Ford. Additionally, the Ford Media Center posted the following: DEARBORN, Mich., May 27, 2015 -?" Ford is issuing two safety recalls in North America. Four minor accidents and no injuries are attributed to one of these conditions. Details are as follows: "Ford issues safety recall for certain 2011-2013 Ford Taurus and Flex vehicles, Lincoln MKS and MKT vehicles, for certain 2011-2012 Ford Fusion and Lincoln MKZ vehicles, and for certain 2011 Mercury Milan vehicles in North America for potential issue with electric power steering" https://media.ford.com/content/fordmedia/fna/us/en/news/2015/05/27/ford-issues-two-safety-recalls-in-north-america-.html.

- Usa, TX, USA

My husband is the primary driver for our 2011 Ford Fusion Hybrid. We are second-hand owners of the vehicle and have had it since 2020. Earlier this month (Dec 2021) the power steering failed and it became difficult to control the car. My husband transports our youngest daughter to daycare daily and we live in Nebraska which means we deal with icy road conditions seasonally. This failure puts my husband and our daughter at risk on the roads. Per the vehicle history, there was a safety recall regarding power steering that was repaired at a dealership July 2011. This repair included reprogramming the power steering control module. Because the power steering assembly was not fully replaced at that time, this enacted an extended warranty that was good for 10 years OR 150,000 miles starting from the original warranty date - whichever came first. When we came into ownership of this vehicle, it was over 150,000 miles already. We did have a mulit-point inspection done prior to purchase in June 2020 and the steering assembly was not noted as being an issue or an upcoming issue. Now, with this recent failure, our local Ford dealership told us the internal gears were chipped, cracked and broken (rack & pinion), so the entire steering assembly had to be replaced. Since we are beyond the extended warranty on the original power steering recall AND since the power steering control module was reprogrammed initially, Ford says that they are not able to cover any costs for this failure. We feel that Ford should have gone further in their initial recall, asking that the steering assembly be replaced rather than just reprogrammed.

- Omaha, NE, USA

On 12/13/21, my son swerved out of an accident and hit a high curb which damaged the driver's side tire. Luckily the Air Bag did not discharge. Recall 21S12 Driver Air Bag Inflator Replacement was issued in March of 2021, yet I did not receive a letter, and my car still has not been repaired. Are you waiting for a fatality to occur before providing the dealers with the necessary supplies?

- Staten Island, NY, USA

While leaving a parking lot, the power steering system on my wife's 2011 Ford Fusion with approximately 64,000 miles failed without warning. That failure resulted in the steering wheel freezing in position rendering the car uncontrollable. A warning statement appeared on the instrument panel indicating a failure in the power steering module had occurred. Towing was required. After speaking with the Ford Recall Center and performing additional research online we found that there had been a recall #15S18 for 2011 Ford Fusion with only a limited number of VIN numbers included. Our Fusion was not included. As the result we had no idea there was the possibility of a spontaneous failure of the steer system. Although our VIN was not included in the recall it is crystal clear that the safety hazard still exists, and our vehicle should have been included in the recall. Though our research we found that this failure is not a limited problem. This hazard is ongoing and is widespread. It also has caused unnecessary accidents and significant injuries. We were fortunate that the steering module failed on a parking lot as opposed to the highspeed highway that was going to be used to return to our home. We believe this issue deserves additional review and possibly further action by your Administration.

- Allentown, PA, USA

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering failed to operate as the service power steering now warning light illuminated on the instrument panel. The contact called a dealer who informed him that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

- Rio Rancho, NM, USA

1. The Power Steering Control Module has failed and it can be available under inspection if needed. 2. Power steering failed when going 60 mph down the highway. 3. Yes, has been confirmed by a dealer to be the issue. 4. Has a other recalls out under 15s18 but the power steering has failed 2 months outside the 10 years 150k miles warranty Ford offered. Vehicles only has 111k miles on it. 5. No warning when it just failed. It turned off Advance Tractions Control on the vehicle.

- Belford, NJ, USA

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the power steering fault message was displayed. The vehicle was taken to a local mechanic where it was diagnosed with needing the power steering control module replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 49,000.

- Woodbury, CT, USA

On october18,2021 our vehicle lost power steering. We had the vehicle towed to BobSight ford in lee's summit, mo. We heard there had been issues about power steering assist. Looked up recalls on NHTSA WEBSITE and found campaign # 15v340000. We contacted the dealership about the recall but they told us it wasn't a recall situation. We were charged $1845.97 for repairs.The vehicle was ready on October 26,2021. When there is over 393,625 vehicles potentially affected why would this not be an issue that is considered a recall. I feel that I was charged for repairs unjustly and that this dealer was negligent in their actions. Fortunately there was no crashes or injuries with this vehicle. I consider this a very dangerous situation that needs to be addressed and taken care of on all vehicles that this applies to. I feel I should be reimbursed for the charges. Thank you.

- Lee's Summit, MO, USA

I am requesting a recall letter from the manufacturer on those issues my vehicle have! 1- Service power steering Now 2- Service advance trac 3- Steering is hard to steer! RECAL 5 DIGIT NUMBER: 15S18 Many owner with that vehicle have same problem which is why it is unsafe to drive the vehicle! I also request a rental vehicle to commute to work and back until this issue is resolved! safety of myself and other drivers comes first! Thanks

- Dearborn, MI, USA

Steering rack has almost completely locked up I took my car to dealership and they told me it had been recalled but because my car was over ten years old they informed me they were not responsible to fix it any longer

- Okc, OK, USA

POWER STEERING ASSIST FAILURE. When this appears the car is very difficult to drive. My safety and the safety of others is at risk when this happens. Thank Goodness I was not going when this occurred otherwise I could have hit someone. The problem has not been inspected by the manufacturer as they can't even fix my air bag recall, No other warnings. this has occurred now about 4 times. shutting the car off and restarting it seems to reset the issue.

- Lancaster, KY, USA

I was pulling my 2011 Ford Fusion out of the driveway to park on the street in order to drive my second vehicle. When I got to the street, the power steering fault message displayed on the instrument panel and the steering wheel was very difficult to turn in either direction. This is the third time this message has been indicated. After each time, the problem was corrected by turning the car off and then restarting the car. The third time was different as when I got the car to the street and attempted to park it at the curb with the power steering disabled, the car engine actually shut off without warning. Restarting the engine and waiting to move the car a few moments cleared the fault message and the steering was returned to normal. The fourth time I went to drive the Ford Fusion, the power steering fault message returned along with the lack of assisted steering and would not clear after stopping and restarting the car several times. The vehicle has not been taken to a shop for diagnosis as of this writing.

- Endicott, NY, USA